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"Change is unavoidable in organizations. Changes in public organizations occur to meet the internal and external demands, and to enable organizations to advance. There are several factors at individual and organizational level. These factors are affective commitment, self-efficacy, satisfaction with co-workers, satisfaction to immediate supervisor, opportunities to participate, opportunities for growth, and respect in the workplace that influence the employee’s perception about the level of success in implementing organization changes; provided they are mediated by management communication and appropriateness of the change goals. This research intends to analyze how the individual and organizational factors influence employees’ perception in the change process at Directorate General of Fiscal Balance (DJPK). Respondents of the research conducted are employees of DJPK whereby purposive sample was employed. The collected data is analyzed using Partial Least Square (PLS). This research shows that perception of success in making change effort may be influenced by opportunities for growth.

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Perubahan merupakan sesuatu yang tidak dapat dihindari oleh setiap organisasi, termasuk organisasi publik. Organisasi publik memerlukan proses perubahan dalam rangka memenuhituntutan internal maupun eksternal agar tetap dapat berkontribusi pada kemajuannegara. Terdapat faktor-faktor individual dan organisasional seperti keyakinan diri, komitmenafektif, kepuasan terhadap rekan kerja, kepuasan terhadap atasanlangsung, kesempatan untuk berpartisipasi, kesempatan untuk mengembangkan diri, dan rasa hormat di lingkungan kerja yang berpengaruh terhadap persepsi keberhasilan usaha perubahan dari pegawai dengan dimediasi oleh komunikasi manajemen dan kelayakan usaha perubahan. Penelitian bertujuan untuk meninjau faktor-faktor tersebut pada proses perubahan di Direktorat Jenderal Perimbangan Keuangan (DJPK). Sampel penelitian merupakan pegawai dari DJPK. Data penelitian diolah dengan menggunakan Partial Least Square (PLS). Hasil penelitian menunjukkan bahwa kesempatan untuk mengembangkan diri berpengaruh terhadap persepsi keberhasilan usaha perubahan saat dimediasi oleh kelayakan usaha perubahan."

"Penelitian ini bertujuan untuk menguji pengaruh transformational leadership, organizational climate, dan organizational culture terhadap innovation performance, serta menguji peran organizational climate, dan organizational culture sebagai mediator dalam dinamika pengaruh transformational leadership terhadap innovation performance. Penelitian ini dilakukan pada organisasi layanan publik. Data primer diperoleh melalui kuesioner dengan jumlah responden sebanyak 241 responden yang bekerja di DJPK (95 responden) dan SETJEN (146 responden). DJPK dan SETJEN merupakan unit eselon I pada Kementerian Keuangan Republik Indonesia. Hipotesis penelitian dirumuskan dari penelitian-penelitian sebelumnya dan diuji menggunakan structural equation model (SEM).Hasil penelitian ini menegaskan kembali bahwa transformational leadership, organizational climate, dan organizational culture memiliki pengaruh signifikan terhadap innovation performance dan terdapat peran mediasi parsial organization culture dan organization climate pada dinamika pengaruh transformational leadership terhadap innovation performance pada DJPK dan SETJEN.

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ABSTRACTThis study analyze the impact of transformational leadership, organizational climate, and organizational culture on innovation performance And tested the role of organizational climate, and organizational culture as a mediator in the dynamics of the influence of transformational leadership on innovation performance.This research was conducted at public service organizations. Primary data were obtained through a questionnaire with a total of 241 respondents who worked at the DJPK (95 respondents) and SETJEN (146 respondents). DJPK and SETJEN are echelon I units in the Ministry of Finance of the Republic of Indonesia. The research hypothesis was formulated from previous studies and tested using the structural equation model (SEM).The results of this study reaffirm that transformational leadership, organizational climate, and organizational culture had a significant influence on innovation performance and there is a partial role of organizational culture and organizational climate mediation on the dynamics of the influence of transformational leadership on innovation performance on DJPK and SETJEN."

"Obesitas merupakan kelebihan lemak dalam tubuh yang dapat berdampak pada berbagai penyakit degeneratif, salah satunya kardiovaskular. Nilai ambang batas obesitas menurut persen lemak tubuh yang umumnya berlaku pada pria yaitu 25%, namun belum spesifik pada populasi Asia, khususnya Indonesia.Skripsi ini bertujuan untuk menentukan nilai ambang batas (cut off point) dari persen lemak tubuh yang tergolong obesitas dan hubungannya dengan berbagai faktor penyebab obesitas pada pegawai negeri sipil (PNS) pria berusia 22-54 tahun di Kantor Direktorat Jenderal Perimbangan Keuangan pada tahun 2013. Penelitian ini menggunaan disain studi cross-sectional.Hasil penelitian menunjukkan nilai ambang batas obesitas sebesar 24,1% pada pria usia 22-54 tahun. Adanya hubungan ditemukan pada faktor usia (p=0,0005; CI 95%), pengetahuan mengenai obesitas (p=0,043; CI 95%), asupan energi (p=0,012; CI 95%), asupan protein (p=0,005; CI 95%) dan asupan lemak (p=0,0005; CI 95%) dengan obesitas menurut persen lemak tubuh. Dianjurkan bagi para pegawai untuk mengontrol asupan makan, khususnya makanan yang tinggi lemak.

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Obesity defined as excess of fat in the body that may impact to many degenerative diseases, in particular cardiovascular disease. The cut off point of body fat percent considered as obese in male is 25%, however it is not specifically for Asian population, especially Indonesian.

This thesis purposes to set the cut off point of body fat percent which is classified as obese and the association of its cut off value with factors that cause obesity on male civil employee age 22-54 years at Directorate of Finance Balance Office, Jakarta 2013. This study used the cross-sectional design.

The results found the cut off point for obesity is 24.1% for male age 22-54 years. A relationship found between age (p=0,0005; CI 95%), obesity related knowledge (p=0,043; CI 95%), energy intake (p=0,012; CI 95%), protein intake (p=0,005; CI 95%), and fat intake (p=0,0005; CI 95%) with obesity in body fat percent. It is recommended that employee could control their nutrient intake, also their fat intake."

"Penelitian ini bertujuan untuk menganalisis pengaruh beban kerja dan kepemimpinan transformasional terhadap peningkatan komitmen organisasi serta menganalisis peran kepuasan kerja sebagai mediator dalam hubungan tersebut pada Direktorat Jenderal Perimbangan Keuangan. Metode pengolahan data yang digunakan dalam penelitian ini adalah  structural equation modeling (SEM). Pendekatan yang digunakan dalam penelitian ini adalah pendekatan kuantitatif melalui kuesioner digital untuk mengumpulkan data primer. Penelitian ini diikuti oleh 269 responden yang merupakan pegawai Direktorat Jenderal Perimbangan Keuangan. Responden yang terlibat ditentukan dengan metode non-probability sampling, yaitu teknik pengambilan sampel yang tidak memberi peluang atau kesempatan yang sama bagi setiap unsur atau anggota populasi. Indikator yang digunakan dalam mengukur variabel pada penelitian ini sebanyak 46 item, yang terdiri dari 13 item beban kerja, 18 item kepemimpinan transformasional, 4 item kepuasan kerja, dan 13 item komitmen organisasi. Hasil penelitian menunjukkan bahwa beban kerja berpengaruh negatif dan signifikan terhadap komitmen organisasi, kepemimpinan transformasional berpengaruh positif signifikan terhadap komitmen organisasi, dan kepuasan kerja terbukti mampu memediasi secara parsial pengaruh beban kerja dan kepemimpinan transformasional terhadap komitmen organisasi. Penelitian ini berkontribusi secara praktis dengan memberikan umpan balik dan saran kepada organisasi terkait faktor-faktor yang mempengaruhi komitmen organisasi guna peningkatan  komitmen organisasi pegawainya.

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This study aims to analyze the effect of job demands and transformational leadership on increasing organizational commitment and to analyze the role of job satisfaction as a mediator in this relationship at the Directorate General of Fiscal Balance. The data processing method used in this study is the structural equation model (SEM). The approach used in this study is a quantitative approach through digital questionnaires to collect primary data. This research was attended by 269 respondents who were employees of the Directorate General of Fiscal Balance. The respondents involved were decided by the non-probability sampling method, namely a sampling technique that does not provide equal opportunities or opportunities for each element or member of the population. The indicators used to measure variables in this study were 46 items, consisting of 13 job demands items, 18 transformational leadership items, 4 job satisfaction items, and 13 organizational commitment items. The results showed that job demands had a negative and significant effect on organizational commitment, transformational leadership had a significant positive effect on organizational commitment, and job satisfaction was proven to be able to mediate partially the effect of job demands and transformational leadership on organizational commitment. This research contributes practically by providing feedback and suggestions to organizations regarding the factors that influence organizational commitment in order to increase the organizational commitment of its employees.

 

"

"Kepuasan kerja merupakan suatu bentuk kepuasan individu terhadap pekerjaannya. Penelitian ini bertujuan untuk meneliti fenomena kepuasan kerja, serta menguji pengaruh dari emotional intelligence dan participative leadership yang ada pada individu terhadap kepuasan kerja, dengan menggunakan variabel keterikatan kerja sebagai mediasinya. Penelitian ini menggunakan metode analisis Structural Equation Modelling (SEM) dengan membagikan kuesioner kepada responden. Penelitian ini dilakukan kepada pegawai di lingkungan Direktorat Jenderal Perimbangan Keuangan dengan jumlah responden sebanyak 285 responden. Hasil penelitian ini menunjukkan bahwa emotional intelligence memiliki pengaruh signifikan terhadap kepuasan kerja dan keterikatan kerja. Sedangkan participative leadership tidak memiliki pengaruh signifikan terhadap kepuasan kerja namun memiliki pengaruh terhadap keterikatan kerja. Hasil penelitian ini juga menunjukkan bahwa keterikatan kerja berperan sebagai mediasi hubungan antara emotional intelligence dengan kepuasan kerja, dan participative leadership dengan kepuasan kerja. Selanjutnya, penelitian ini diharapkan mampu memberikan kontribusi bagi manajemen di bidang sumber daya manusia dalam menciptakan kondisi yang dapat meningkatkan kecerdasan emosional dan keterikatan kerja para pegawainya, khususnya di sektor publik.

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Job satisfaction is a form of individual satisfaction with his work. This study aims to examine the phenomenon of job satisfaction, and to look at the influence of emotional intelligence and participative leadership in individuals on job satisfaction, using work engagement variable as a mediation. This study used the Structural Equation Modelling (SEM) analysis method by distributing questionnaires to respondents. This research was conducted on employees in the Directorate General of Fiscal Balance with a total of 285 respondents. The results of this study showed that emotional intelligence has a significant influence on job satisfaction and work engagement. While, participative leadership does not have a significant effect on job satisfaction but has an influence on work engagement. he results of this study also show that work engagement acts as a mediation for the relationship between emotional intelligence and job satisfaction, and participatory leadership and job satisfaction. Furthermore, this research is expected to be able to contribute to management in the field of human resources in creating conditions that can improve the emotional intelligence and work engagement of its employees, especially in the public sector."

"[ABSTRAKbrPenelitian ini bertujuan untuk mengetahui pengaruh individual resistance tochange, dan organizational justice terhadap employee commitment to change dibiro organisasi dan kepegawaian dan unit pelaksana teknis Kementerian SosialRepublik Indonesia. Individual resistance to change dalam penelitian inimerupakan disposisional, dan organizational justice dalam penelitian inimerupakan persepsi pegawai terhadap organizational justice. Terdapat 194pegawai yang ikut serta dalam survei ini. Penelitian ini menggunakan metodeStructural Equation Modeling dengan Partial Least Square (PLS)dan softwareyang digunakan adalah SmartPLS 3.0. Hasil penelitian ini menunjukkan bahwaindividual resistance to change secara signifikan memiliki pengaruh positifterhadap affective commitment to change dan normative commitment to change,sedangkan organizational justice secara siginifikan memiliki pengaruh positifterhadap affective commitment to change, continuance commitment to changedannormative commitment to change.;This study aims to determine the effect of individual resistance to change, andorganizational justice towards employee commitment to change in personnel andorganization bureau, and technical implementation unit Social Ministry ofRepublic Indonesia. In this study the individual resistance to change isdispositional resistance to change, and organizational justice is Employee?sperceptions of Organizational Justice. There are 194 employees who participatedin this survey. This research used a structural equation modelling with the PartialLeast Square method and SmartPLS 3.0 software. The results showed thatindividual resistance significantly have a positive influence on affectivecommitment to change, and normative commitment to change, whileorganizational justice significantly have a positive influence on affectivecommitment to change, continuance commitment to change and normativecommitment to change;This study aims to determine the effect of individual resistance to change, andorganizational justice towards employee commitment to change in personnel andorganization bureau, and technical implementation unit Social Ministry ofRepublic Indonesia. In this study the individual resistance to change isdispositional resistance to change, and organizational justice is Employee?sperceptions of Organizational Justice. There are 194 employees who participatedin this survey. This research used a structural equation modelling with the PartialLeast Square method and SmartPLS 3.0 software. The results showed thatindividual resistance significantly have a positive influence on affectivecommitment to change, and normative commitment to change, whileorganizational justice significantly have a positive influence on affectivecommitment to change, continuance commitment to change and normativecommitment to change;This study aims to determine the effect of individual resistance to change, andorganizational justice towards employee commitment to change in personnel andorganization bureau, and technical implementation unit Social Ministry ofRepublic Indonesia. In this study the individual resistance to change isdispositional resistance to change, and organizational justice is Employee?sperceptions of Organizational Justice. There are 194 employees who participatedin this survey. This research used a structural equation modelling with the PartialLeast Square method and SmartPLS 3.0 software. The results showed thatindividual resistance significantly have a positive influence on affectivecommitment to change, and normative commitment to change, whileorganizational justice significantly have a positive influence on affectivecommitment to change, continuance commitment to change and normativecommitment to change;This study aims to determine the effect of individual resistance to change, andorganizational justice towards employee commitment to change in personnel andorganization bureau, and technical implementation unit Social Ministry ofRepublic Indonesia. In this study the individual resistance to change isdispositional resistance to change, and organizational justice is Employee?sperceptions of Organizational Justice. There are 194 employees who participatedin this survey. This research used a structural equation modelling with the PartialLeast Square method and SmartPLS 3.0 software. The results showed thatindividual resistance significantly have a positive influence on affectivecommitment to change, and normative commitment to change, whileorganizational justice significantly have a positive influence on affectivecommitment to change, continuance commitment to change and normativecommitment to change;This study aims to determine the effect of individual resistance to change, andorganizational justice towards employee commitment to change in personnel andorganization bureau, and technical implementation unit Social Ministry ofRepublic Indonesia. In this study the individual resistance to change isdispositional resistance to change, and organizational justice is Employee?sperceptions of Organizational Justice. There are 194 employees who participatedin this survey. This research used a structural equation modelling with the PartialLeast Square method and SmartPLS 3.0 software. The results showed thatindividual resistance significantly have a positive influence on affectivecommitment to change, and normative commitment to change, whileorganizational justice significantly have a positive influence on affectivecommitment to change, continuance commitment to change and normativecommitment to change;This study aims to determine the effect of individual resistance to change, andorganizational justice towards employee commitment to change in personnel andorganization bureau, and technical implementation unit Social Ministry ofRepublic Indonesia. In this study the individual resistance to change isdispositional resistance to change, and organizational justice is Employee?sperceptions of Organizational Justice. There are 194 employees who participatedin this survey. This research used a structural equation modelling with the PartialLeast Square method and SmartPLS 3.0 software. The results showed thatindividual resistance significantly have a positive influence on affectivecommitment to change, and normative commitment to change, whileorganizational justice significantly have a positive influence on affectivecommitment to change, continuance commitment to change and normativecommitment to change, This study aims to determine the effect of individual resistance to change, andorganizational justice towards employee commitment to change in personnel andorganization bureau, and technical implementation unit Social Ministry ofRepublic Indonesia. In this study the individual resistance to change isdispositional resistance to change, and organizational justice is Employee’sperceptions of Organizational Justice. There are 194 employees who participatedin this survey. This research used a structural equation modelling with the PartialLeast Square method and SmartPLS 3.0 software. The results showed thatindividual resistance significantly have a positive influence on affectivecommitment to change, and normative commitment to change, whileorganizational justice significantly have a positive influence on affectivecommitment to change, continuance commitment to change and normativecommitment to change]"

"Penelitian ini bertujuan untuk mengetahui pengaruh budaya organisasi terhadap kinerja pegawai Humas Direktorat Jenderal Pemasyarakatan Kementerian Hukum dan HAM RI. Penelitian ini menggunakan pendekatan kuantitatif dan metode kuantitatif. Pengumpulan data dilakukan dengan menyebarkan kuesioner kepada 30 pegawai Humas Direktorat Jenderal Pemasyarakatan Kementerian Hukum dan HAM RI. Hasil penelitian menunjukkan bahwa pengaruh budaya organisasi terhadap kinerja pegawai Humas Direktorat Jenderal Pemasyarakatan Kementerian Hukum dan HAM RI adalah positif dan signifikan. Hal ini menunjukkan bahwa budaya organisasi mempunyai peran yang cukup dalam meningkatkan efektivitas kerja yang diharapkan.

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The primary aim of this research is to examine the impact of organizational culture on employee performance of Public Relation at Directorate General of Corrections Ministry of Law and Human Rights Republic of Indonesia. This research used Quantitative approach and Quantitative methode. Data collection is by spreading questioner to 28 employee at Public Relation at Directorate General of Corrections Ministry of Law and Human Rights Republic of Indonesia. The result showed that the impact of organizational culture on employe performance of Public Relation at Directorate General of Corrections Ministry of Law and Human Rights Republic of Indonesia is positive and significant. This showed that organizational culture had the role on improving job effectivity that have been hoped."

"Tesis ini berupaya mengisi research gap terkait employee advocacy pada konteks organisasi pemerintah dengan mencari faktor-faktor yang diduga memiliki hubungan signifikan terhadap kesediaan pegawai instansi pemerintah, yakni Kementerian Keuangan, untuk melakukan employee advocacy melalui media sosial pribadinya. Didasarkan pada Social Exchange Theory, employee advocacy dilihat sebagai hubungan pertukaran yang terjadi antara pegawai dengan organisasi pemberi kerja dan juga hubungan antarindividu antara pegawai dengan pimpinannya, dan juga dengan rekan kerjanya. Penelitian ini dilakukan dengan pendekatan kuantitatif, di mana data dikumpulkan melalui survei online (Google Form) kepada pegawai Kementerian Keuangan yang merupakan pengguna media sosial. Sejumlah 240 data bersih berhasil dikumpulkan dan kemudian diolah dengan menggunakan metode SEM-PLS dengan bantuan software SmartPLS3. Hasilnya, variabel yang signifikan mempengaruhi employee advocacy baik secara langsung maupun tidak langsung dalam hubungan pegawai-organisasi adalah: tiga motivasi intrinsik individu (self enhancement, enjoyment, altruism); Employee-Organization Relationship; Symmetrical Internal Communication, dan Transformational Leadership Style. Adapun hubungan yang terjadi adalah faktor organisasi yaitu Transformational leadership style merupakan prediktor kuat dari symmetrical internal communication dan Employee-Organization Relationship. Kualitas dari Employee-Organization Relationship yang baik akan dapat menghasilkan pertukaran berupa peningkatan motivasi intrinsik individu, yang pada akhirnya mendorong kesediaan pegawai untuk melakukan employee advocacy. Selanjutnya, variabel yang signifikan mempengaruhi employee advocacy baik secara langsung maupun tidak langsung dalam hubungan antarindividu adalah Organizational Commitment; Co-worker’s Support; dan Supervisor’s Support. Adanya dukungan dari atasan langsung dan rekan kerja dapat mendorong pertukaran dari pegawai berupa peningkatan organizational commitment, yang kemudian dapat meningkatkan kesediaan melakukan employee advocacy. Secara praktis, bukti empiris yang dihasilkan dapat dijadikan landasan dalam pengambilan keputusan selanjutnya terkait penerapan employee advocacy di instansi pemerintah yang saat ini masih dalam tahap awal.

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This thesis seeks to fill the research gap related to employee advocacy in the context of government organizations by looking for factors that are suspected to have a significant relationship to the willingness of government institution employees, namely the Ministry of Finance, to conduct employee advocacy through their personal social media. Based on the Social Exchange Theory, employee advocacy is seen as an exchange relationship that occurs between employees and the employer's organization and the relationship between individuals, which are occur between employees and their leaders, as well as with their co-workers. This research was conducted with a quantitative approach, where data was collected through an online survey (Google Form) to employees of the Ministry of Finance who are social media users. A total of 240 clean data were collected and processed using the SEM-PLS method with the SmartPLS3 software. As a result, the variables that significantly affect employee advocacy both directly and indirectly in employee-organization relationships are: three individual intrinsic motivations (self enhancement, enjoyment, altruism); Employee-Organization Relationship; Symmetrical Internal Communication, and Transformational Leadership Style. The relationship that occurs is described below. Organizational factors, namely Transformational leadership style is a strong predictor of symmetrical internal communication and Employee-Organization Relationship. The quality of a good Employee-Organization Relationship will be able to generate exchanges in the form of increasing individual intrinsic motivation, which in turn will encourage employees' willingness to do employee advocacy. Furthermore, the variables that significantly influence employee advocacy, either directly or indirectly in the relationship between individuals, are Organizational Commitment; Co-worker's Support; and Supervisor's Support. The existence of support from direct superiors and co-workers can encourage exchanges from employees in the form of increased organizational commitment, which can then increase the willingness to do employee advocacy. Practically, the empirical evidence produced can be used as a basis for further decision making regarding the implementation of employee advocacy in government agencies which is currently still in its early stages."

"[ABSTRAKPenelitian ini bertujuan untuk menguji pengaruh komunikasi internal dengan kepuasan komunikasi organisasi dan citra organisasi pemerintah pada Layanan Terpadu Direktorat Jenderal Perimbangan Keuangan Kementerian Keuangan Republik Indonesia Pengumpulan data dilakukan dengan menggunakan metode survei melalui kuesioner Populasi penelitian ini adalah pegawai pemerintah daerah yang pernah menggunakan layanan terpadu DJPK Kementerian Keuangan Sampel penelitian ini sebanyak 234 responden Dari hasil analisis data diketahui bahwa penggunaan komunikasi internal berpengaruh positif dan kuat terhadap kepuasan komunikasi organisasi Penggunaan komunikasi internal juga berpengaruh positif dan kuat terhadap citra organisasi pemerintah.

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ABSTRACTPurpose of this research is to verify the influence of internal communication in accordance to organization communication satisfaction and image of government organization in Directorate General of Fiscal Balance Ministry of Finance of Republic of Indonesia Data collection was done by survey method with questionnaire Research population was employee of local goverment that used ldquo layanan terpadu rdquo integrated services at Directorate General of Fiscal Balance Ministry of Finance of Republic of Indonesia Research sample are picked from 234 respondents Analysis result shown that internal communication affected to communication satisfaction level with strong effect Furthermore internal communication also affected the image of government organizationwith a strong effect ;Purpose of this research is to verify the influence of internal communication in accordance to organization communication satisfaction and image of government organization in Directorate General of Fiscal Balance Ministry of Finance of Republic of Indonesia Data collection was done by survey method with questionnaire Research population was employee of local goverment that used ldquo layanan terpadu rdquo integrated services at Directorate General of Fiscal Balance Ministry of Finance of Republic of Indonesia Research sample are picked from 234 respondents Analysis result shown that internal communication affected to communication satisfaction level with strong effect Furthermore internal communication also affected the image of government organizationwith a strong effect , Purpose of this research is to verify the influence of internal communication in accordance to organization communication satisfaction and image of government organization in Directorate General of Fiscal Balance Ministry of Finance of Republic of Indonesia Data collection was done by survey method with questionnaire Research population was employee of local goverment that used ldquo layanan terpadu rdquo integrated services at Directorate General of Fiscal Balance Ministry of Finance of Republic of Indonesia Research sample are picked from 234 respondents Analysis result shown that internal communication affected to communication satisfaction level with strong effect Furthermore internal communication also affected the image of government organizationwith a strong effect ]"

"Kementerian keuangan adalah instansi pemerintah yang ditunjuk sebagai pilot project reformasi birokrasi. Pada tahun 2010 penerapan reformasi birokrasi di Kementerian Keuangan salah satunya diwujudkan dengan menerapkan Balanced Scorecard sebagai sistem manajemen kinerja instansi. Sistem ini pertama kali diterapkan pada level Depkeu-Wide pada tahun 2008. Namun penerapan secara menyeluruh hingga level pelaksana yaitu Depkeu-Five baru dimulai pada tahun 2011. Skripsi ini mencoba untuk membahas tentang operasionalisasi Balanced Scorecard pada level pelaksana atau Depkeu-Five di Kementerian Keuangan Republik Indonesia (Studi Kasus Direktorat Jenderal Perimbangan Keuangan). Penelitian ini menggunakan tiga dimensi dalam melihat operasionalisasi Balanced Scorecard yaitu dimensi communication & education program, linking the Balanced Scorecard into team & personal goals, dan reward system linkage. Pendekatan yang digunakan adalah kuantitatif dan menggunakan kuesioner sebagai instrumen penelitian kepada 74 responden. Hasil dari penelitian ini menunjukkan bahwa operasionalisasi yang dilakukan tidak optimal terutama dilihat dari analisis masing-masing dimensi.

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The ministry of finance is a government institution designated as a pilot project of bureaucratic reform. In 2010 implementation bureaucratic reform in the Ministry of Finance, one of which is manifested by implementing the Balanced Scorecard as an agencies performance management systemm. This system was first implemented at the executive level MOF-Wide in 2008. But the overall implementation to the MOF-Five has just started in 2011.

This thesis tries to discuss about the operationalization Balanced Scorecard at the executive level or MOF-Five in the Ministry of Finance, Republic of Indonesia (Case Studies Directorate General of Fiscal Balance). This study uses a three-dimensional to analyze the operationalization of the Balanced Scorecard which are dimensions of communication and education programs, linking the Balanced Scorecard into a team and personal goals, and reward system linkage.

The research approach used is quantitative and questionnaire as a research instrument of the 74 respondents. The results of this study indicate that the operationalization is not optimal, especially from the analysis of each dimension."