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"Kementerian Luar Negeri sebagai organisasi pemerintah, berkewajiban memberikan pelayanan publik yang optimal. Pelayanan prima tersebut memerlukan dukungan sarana dan prasarana teknologi informasi dan komunikasi. Pusat Komunikasi, merupakan satuan kerja yang bertanggung jawab terhadap informasi dan komunikasi untuk Kementerian Luar Negeri dan Perwakilan. Pegawai Pusat Komunikasi berjumlah 334 pegawai, dimana usia dan tingkat pendidikan pegawai beragam. Hal lainnya yang mempengaruhi pengetahuan yang ada di Pusat Komunikasi adalah mutasi pegawai ke Perwakilan RI secara kontinu. Mutasi berakibat hilangnya pengalaman dan pengetahuan dari pegawai yang berangkat, sehingga pegawai yang baru harus ditraining dan dilatih dulu. Hal tersebut terjadi berulang-ulang, menyebabkan ketidakefisiensi dalam hal waktu, sehingga diperlukan pengelolaan pengetahuan, agar tidak terjadi penurunan layanan ke satuan kerja lain karena pegawai yang kompeten sudah dimutasi ke perwakilan.Penelitian ini bertujuan untuk menghasilkan rancangan model knowledge management system yang sesuai dengan kondisi Pusat Komunikasi, dengan menggunakan metodologi Fernandez dengan faktor kontingensi untuk menentukan proses knowledge management yang dibutuhkan, dan melalui prototyping untuk membuat pemodelan KMS. Data diambil dengan menggunakan kuisioner dimana pegawai Pusat Komunikasi sebagai responden dan dilakukan wawancara pimpinan Pusat Komunikasi.Penelitian ini menyimpulkan bahwa prioritas proses KM yang perlu dibangun untuk KMS Pusat Komunikasi adalah socialization for knowledge discovery, socialization for knowledge sharing, combination, internalization, externalization dan exchange. Fitur-fitur KMS Puskom yang dibuat dalam prototipe antara lain document library, article library, forum discussion, chatting dan searching.

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Ministry of Foreign Affairs as a government organization, which is responsible to provide an optimal public services. Excellent service requires infrastructure support of information and communication technologies. Communication Center (Puskom), is a unit that responsible for information and communication to Ministry of Foreign Affairs and Representative. Employee Puskom totaled 334, which age and education level employees is vary. Another thing that affects the existing knowledge in the Puskom is staff moves regularly from Jakarta to RI Representatives. Mutations result in loss of experience and knowledge from departing employees, so that new employees must be trained first. It will repeated, leading to lack of time efficiency, so that it need knowledge management, to prevent service degradation to another unit because competent employees have transferred to RI representation.

This study aims to produce a draft model of knowledge management system in accordance with the conditions Puskom, using the Fernandez methodology with contingency factor to determine the Knowledge Management process, and through prototyping to create a KMS modeling. The data were taken using a questionnaire that Puskom employees was take as a respondent and the interview to leader of Puskom.

This study concludes that the priority of KM processes that need to be built in KMS Communications Center is socialization for knowledge discovery and socialization for knowledge sharing. Features of KMS Puskom that made ​​in the prototype are a document library, article library, discussion forums, chats and searching."

"Pusat Komunikasi (Puskom) Kementerian Luar Negeri (Kemlu) sebagai satuan kerja yang bertugas memberikan layanan pemberitaan, teknologi informasi dan komunikasi, serta pengamanan baik secara teknis maupun non teknis kepada staf yang berada di Kemlu. Dalam memberikan layanan yang prima, setiap pengetahuan dan pengalaman dari seorang staf Puskom sangat dibutuhkan oleh organisasi. Oleh karena itu, diperlukan suatu Knowledge Management System (KMS) yang dapat mengelola pengetahuan dan pengalaman yang dimiliki oleh setiap staf Puskom dan dapat mendistribusikan kepada staf Puskom lainnya sehingga dalam memberikan pelayanan teknis, non teknis yang prima dapat dicapai organisasi Puskom. Tidak semua organisasi berhasil dalam mengimplementasikan Knowledge Management. Oleh karena itu, sebelum mengimplementasikan Knowledge Management, terlebih dahulu organisasi melakukan pengukuran terhadap tingkat kesiapan (Knowledge Management Readiness) organisasi secara detail dan optimal. Penelitian ini bertujuan untuk membuat framework KM readiness, mengukur tingkat kesiapan organisasi Puskom Kemlu dalam mengimplementasikan Knowledge Management, dan membuat strategi-strategi untuk meningkatkan kesiapan KM Puskom. Framework KM readiness berdasarkan pemetaan dari 8 Knowledge Management Critical Success Factor (KMCSF), Faktor Pemberdaya (Enabler), dan infrastruktur KM ke dalam klasifikasi aspek Knowledge Management dengan tingkat kesiapan KM Puskom berada pada level siap (ready)/3 artinya Puskom telah siap untuk mengimplementasikan KM dan strategi-strategi untuk meningkatkan kesiapan KM Puskom.

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Communications Center (Puskom) of Ministry of Foreign Affairs (Kemlu) as a unit of work that providing information and communication technology both technical and non technical to employees at Kemlu. In providing superior service, any knowledge and experience from an employee of Puskom essential needed by the organization. Therefore, it is needed a Knowledge Management System (KMS) who can manage the knowledge and experience possessed by every employee of Puskom and can distribute to other employees of Puskom so non technical, technical services, and training can be achieved by Puskom. Before implementing Knowledge Management, the Organization should perform a measurement of the level of preparedness (Knowledge Management Readiness) organization in implementing Knowledge Management in detail and optimal.

This research aims to create a framework of Knowledge Management readiness, measure the readiness level of organizations Puskom Kemlu in implementing Knowledge Management, and create strategies to increase the readiness of Puskom Knowledge Management. Framework mapping of readiness Knowledge Management based on 8 Knowledge Management Critical Success Factor (KMCSF), enabler factors, and Knowledge Management infrastructure into the classification aspects of Knowledge Management with the readiness level of Knowledge Management Puskom are on the level “ready” / 3 which means Puskom have been ready to implement Knowledge Management and strategies to improve the readiness of Puskom Knowledge Management."

"Salah satu indikasi kesuksesan KMS adalah ketika pengetahuan yang tersimpan didalam sistem secara aktif diakses oleh knowledge seeker. Namun disayangkan, kajian untuk memahami perilaku dalam penerimaan KMS oleh knowledge seeker masih terbatas. Tujuan dari penelitian ini adalah untuk menyelidiki faktor-faktor apa saja yang mempengaruhi perilaku knowledge seeker dalam menerima KMS. Sebuah model penelitian dikembangkan dengan menggunakan Theory Reason of Action (TRA) untuk penelitian ini, dan data dikumpulkan dari 125 orang knowledge seeker yang berasal dari tiga perusahaan di Indonesia. Menggunakan teknik SEM dengan software Smart PLS V2, hasil analisis statistik mengkonfirmasi bahwa terdapat hubungan positif antara faktor management, effort, dan social relationship dengan niat knowledge seeker menerima KMS. Namun hubungan antara faktor benefit dengan niat knowledge seeker menerima KMS tidak ditemukan.

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One indication of Knowledge Management System (KMS) success is when the knowledge seeker actively access the knowledge stored within the system?s repository. Unfortunately, studies that specifically designed to provide more understanding about the behavior of the knowledge seeker with regard to their acceptance of KMS are still quite rare. The purpose of this study is to investigate the factors that influence the behavior of knowledge seeker(s) in KMS acceptance. A research model for this study was developed using the Theory of Reasoned Action (TRA), and the data was collected from 125 knowledge seekers from three companies in Indonesia. By utilizing the Squares Structural Equation Modeling (SEM) techniques with Smart PLS V2 software, the results of the statistical analysis confirmed that there is a positive correlation between the factors of management, effort and social relationship and the intention of knowledge seeker(s) in KMS acceptance. However, the correlation between the benefit factor and the intention of knowledge seeker(s) in KMS acceptance was not found."

"One indication of Knowledge Management System (KMS) success is when the knowledge seeker actively access theknowledge stored within the system’s repository. Unfortunately, studies that specifically designed to provide moreunderstanding about the behavior of the knowledge seeker with regard to their acceptance of KMS are still quite rare.The purpose of this study is to investigate the factors that influence the behavior of knowledge seeker(s) in KMSacceptance. A research model for this study was developed using the Theory of Reasoned Action (TRA), and the datawas collected from 125 knowledge seekers from three companies in Indonesia. By utilizing the Squares StructuralEquation Modeling (SEM) techniques with Smart PLS V2 software, the results of the statistical analysis confirmed thatthere is a positive correlation between the factors of management, effort and social relationship and the intention ofknowledge seeker(s) in KMS acceptance. However, the correlation between the benefit factor and the intention ofknowledge seeker(s) in KMS acceptance was not found.Salah satu indikasi kesuksesan KMS adalah ketika pengetahuan yang tersimpan didalam sistem secara aktif diakses olehknowledge seeker. Namun disayangkan, kajian untuk memahami perilaku dalam penerimaan KMS oleh knowledgeseeker masih terbatas. Tujuan dari penelitian ini adalah untuk menyelidiki faktor-faktor apa saja yang mempengaruhiperilaku knowledge seeker dalam menerima KMS. Sebuah model penelitian dikembangkan dengan menggunakanTheory Reason of Action (TRA) untuk penelitian ini, dan data dikumpulkan dari 125 orang knowledge seeker yangberasal dari tiga perusahaan di Indonesia. Menggunakan teknik SEM dengan software Smart PLS V2, hasil analisisstatistik mengkonfirmasi bahwa terdapat hubungan positif antara faktor management, effort, dan social relationshipdengan niat knowledge seeker menerima KMS. Namun hubungan antara faktor benefit dengan niat knowledge seekermenerima KMS tidak ditemukan."

"ABSTRAKKnowledge sharing merupakan interaksi sosial yang melibatkan pertukaranpengetahuan, pengalaman, dan keterampilan pegawai dalam suatu organisasi.Knowledge sharing capability adalah kemampuan individu untuk berbagipengalaman, keahlian dan pengetahuan dengan karyawan lain dalam organisasi.Kegiatan knowledge sharing di Pusat Komunikasi Kementerian Luar Negeri(Puskom Kemlu) masih belum optimal, sehingga perlu diidentifikasi faktor-faktorapa saja yang mempengaruhi kemampuan berbagi pengetahuan (knowledgesharing capability) pegawai. Penelitian ini bertujuan untuk mengidentifikasifaktor-faktor yang dapat mempengaruhi kemampuan berbagi pengetahuan(knowledge sharing capability) pegawai dalam hal ini Pejabat Komunikasi (PK)di Puskom Kemlu. Metode pengumpulan data adalah pendekatan kuantitatifmenggunakan metode survei dengan menyebarkan kuesioner kepada 180 PK diPusat Komunikasi Kementerian Luar Negeri maupun Perwakilan RI di luarnegeri. Teknik analisis data yang digunakan adalah statistik deskriptif, analisiskorelasi, analisis regresi linier sederhana dan analisis regresi linier berganda.Model penelitian ini mengajukan 13 (tigabelas) faktor yang terbagi kedalam 4dimensi yaitu individu, budaya organisasi, struktur organisasi (dimensi nonteknis)dan teknologi (dimensi teknis). Hasil dari penelitian ini didapatkan 5(lima) faktor yang secara nyata dapat mempengaruhi kemampuan berbagipengetahuan (knowledge sharing capability) PK di Puskom Kemlu. Kelima faktortersebut adalah job satisfaction (dimensi individu), social network (dimensibudaya organisasi), work process (dimensi struktur organisasi), ICT infrastructuredan end user focus (dimensi teknologi). Dari hasil analisis regresi linier bergandadidapatkan nilai koefisien determinasi yang disesuaikan sebesar 0.463 yangmenyatakan bahwa proporsi variasi keseluruhan variabel dependen (knowledgesharing capability) yang dapat dipengaruhi oleh kelima faktor tersebut adalahsebesar 46.3%, sedangkan sisanya 53.7% dipengaruhi oleh variabel lain yangtidak dijelaskan dalam model ini. Hal tersebut menunjukkan bahwa dalam modelregresi ini, kelima faktor yang dihasilkan cukup baik digunakan untukmenjelaskan variabel dependennya.

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ABSTRACTKnowledge sharing is a social interaction that involves the exchange ofknowledge, experience, and skills of employees in an organization. Knowledgesharing capability is the ability of individuals to share experiences, expertise andknowledge with other employees in the organization. Knowledge sharingactivities in the Communication Center Ministry of Foreign Affairs is still notoptimal, so it is necessary to identify the factors that influence the ability to shareknowledge (knowledge sharing capability) employees. This study aims to identifythe factors that may affect the ability to share knowledge (knowledge sharingcapability) employees in this regard Communications Officials (PK) at the Centrefor Communication Ministry of Foreign Affairs. Data collection method is aquantitative approach using survey method by distributing questionnaires to 180Communications Officer at the Communication Center Ministry of ForeignAffairs and Indonesian Representative abroad. The data analysis technique used isdescriptive statistics, correlation analysis, simple linear regression analysis andmultiple linear regression analysis. The research model proposes 13 (thirteen)factors were divided into four dimensions: individual, organizational culture,organizational structure (non-technical dimensions) and technology (technicaldimensions). The results of this study found five (5) factors which cansignificantly affect the knowledge sharing capability of CommunicationsOfficials at the Communication Centre Ministry of Foreign Affairs. The fifthfactor is job satisfaction (individual dimension), social networks (dimensions oforganizational culture), work process (dimensions of organizational structure),ICT infrastructure and end user focus (technological dimension). From the resultsobtained multiple linear regression analysis adjusted coefficient of determinationvalue of 0.463 which states that the proportion of the overall variation in thedependent variable (knowledge sharing capability) that can be affected by fivefactors amounted to 46.3%, while the remaining 53.7% is influenced by othervariables that are not explained in this model. It shows that in this regressionmodel, five factors produced quite well used to explain the dependent variable."

"[ ABSTRAKAnggota Koordinator wilayah Korwil Direktorat Jenderal Kependudukan dan Pencatatan Sipil Ditjen Dukcapil Kementerian Dalam Negeri memiliki tugas dalam memberikan fasilitasi dan pendampingan teknis bagi Provinsi dan Kabupaten Kota selaku pelaksana pelayanan secara langsung kepada masyarakat dalam bidang administrasi kependudukan dan pencatatan sipil anggota Korwil harus memiliki pengetahuan yang sama dalam memberikan informasi pengetahuan maupun pendampingan teknis terhadap permasalahan yang ada ditingkat Kabupaten Kota Kurangnya pemerataan pengetahuan antar anggota Korwil memberikan dampak terhadap tingkat penyelesaian kasus didaerah Penelitian ini bertujuan untuk merancang knowledge management system yang dapat diterapkan bagi anggota Korwil Ditjen Kependudukan dan Pencatatan Sipil Kementerian Dalam Negeri Metodologi yang digunakan adalah analisis faktor kontingensi untuk menentukan proses knowledge management yang tepat Hasil penelitian menunjukkan bahwa proses knowledge management yang dapat diterapkan adalah Socialization for Knowledge Sharing Exchange Direction Socialization for Knowledge Discovery dan Externalization Fitur yang dikembangkan adalah manajemen dokumen manajemen pengalaman pengetahuan pencarian dokumen artikel berita dokumentasi artikel forum diskusi chatting dan FAQ Frequently Asked Question

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ABSTRACTDistrict coordinator member of Directorate General of Population and Civil Registration of the Ministry of Home Affairs has a job in giving facilitation and assistance technical for province and regency city as implementer of servicing directly to society in demography administration sector and civil registration District coordinator member must have the same knowledge in giving information knowledge and technical of servicing to the problem of regency city The decreasing of knowledge level among district coordinator member give consequence to level of case finishing in territory The purpose of this research is for planning knowledge management system that can be used for district coordinator member Directorate General of Population and Civil Registration of the Ministry of Home Affairs The method that is used contingency factor analysis for determining knowledge management process accurately The result of research indicates that knowledge management process that can be used is socialization for knowledge sharing exchange direction socialization for knowledge discovery and externalization The feature that be developed is management of document management of experience knowledge searching document article news article documentation discussion forum question answer FAQ and chatting ;District coordinator member of Directorate General of Population and Civil Registration of the Ministry of Home Affairs has a job in giving facilitation and assistance technical for province and regency city as implementer of servicing directly to society in demography administration sector and civil registration District coordinator member must have the same knowledge in giving information knowledge and technical of servicing to the problem of regency city The decreasing of knowledge level among district coordinator member give consequence to level of case finishing in territory The purpose of this research is for planning knowledge management system that can be used for district coordinator member Directorate General of Population and Civil Registration of the Ministry of Home Affairs The method that is used contingency factor analysis for determining knowledge management process accurately The result of research indicates that knowledge management process that can be used is socialization for knowledge sharing exchange direction socialization for knowledge discovery and externalization The feature that be developed is management of document management of experience knowledge searching document article news article documentation discussion forum question answer FAQ and chatting , District coordinator member of Directorate General of Population and Civil Registration of the Ministry of Home Affairs has a job in giving facilitation and assistance technical for province and regency city as implementer of servicing directly to society in demography administration sector and civil registration District coordinator member must have the same knowledge in giving information knowledge and technical of servicing to the problem of regency city The decreasing of knowledge level among district coordinator member give consequence to level of case finishing in territory The purpose of this research is for planning knowledge management system that can be used for district coordinator member Directorate General of Population and Civil Registration of the Ministry of Home Affairs The method that is used contingency factor analysis for determining knowledge management process accurately The result of research indicates that knowledge management process that can be used is socialization for knowledge sharing exchange direction socialization for knowledge discovery and externalization The feature that be developed is management of document management of experience knowledge searching document article news article documentation discussion forum question answer FAQ and chatting ]"