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"Penelitian ini bertujuan memberi bukti empiris pengaruh fungsi-fungsi pelayanan, konsultasi, dan pengawasan perpajakan yang dilaksanakan oleh Account Representative, baik secara sendiri maupun simultan, terhadap kepatuhan perpajakan Wajib Pajak. Metode penelitian yang digunakan adalah metode campuran. Penelitian dilaksanakan dengan melakukan survei terhadap Wajib Pajak efektif yang terdaftar, Account Representative, dan pejabat terkait pada KPP Pratama Jakarta Kebayoran Lama. Hasil pengujian menunjukkan bahwa hanya fungsi pelayanan yang berpengaruh positif terhadap kepatuhan perpajakan, sedangkan fungsi konsultasi dan pengawasan tidak. Hasil uji hipotesis secara simultan menunjukkan bahwa ketiga fungsi tersebut berpengaruh positif terhadap kepatuhan perpajakan Wajib Pajak.

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This study is conducted to provide empirical evidence about influence of service, consultation, and supervision functions of taxation undertaken by the Account Representative, either individually or simultaneously, to the taxpayer's compliance. The research method used is mixed method. The research is conducted by surveying the taxpayer effectively registered, Account Representative, and relevant officials on KPP Pratama Jakarta Kebayoran Lama. The result shows that only service function which has positive influence on tax compliance, while the consultation and supervision functions do not have influence. Simultaneous hypothesis test results show that these three functions positively effect on tax compliance."

"[ABSTRAKTesis ini menganalisa masalah kepatuhan perpajakan yang dihadapi Indonesiadengan menggunakan 2.383 data Wajib Pajak Orang Pribadi selama tahun pajak2013 di Duren Sawit, Jakarta Timur. Analisa didasarkan kepada lima variabelindependen yang terdiri dari dua variabel faktor demografi yaitu usia dan jeniskelamin dari Wajib Pajak serta tiga variabel independen lainnya yaitu sektor usahaWajib Pajak dan status penyampaian Surat Pemberitahuan (SPT) PajakPenghasilan Orang Pribadi tahun pajak 2011 dan tahun pajak 2012. Dibandingkandengan penelitian sebelumnya, tesis ini menggunakan internal data yang diperolehlangsung dari Direktorat Jenderal Pajak (DJP) Republik Indonesia. Denganmengkomparasi tiga metode statistik yaitu Metode Probit, Logit, dan LinearProbablity Method (LPM), analisa pada tesis ini dibagi kedalam dua model yangdidasarkan pada status penyampaian SPT tahun pajak sebelumnya. Model pertamadengan memasukan variabel status pajak tahun sebelumnya, menyimpulkanbahwa semua variabel independen secara signifikan mempengaruhi tingkatkepatuhan perpajakan Wajib Pajak Orang Pribadi pada tahun berjalan. Sementara,pada model kedua, hanya variabel sektor usaha yang mempengaruhi secarasignifikan tingkat kepatuhan perpajakan Wajib Pajak Orang Pribadi pada tahunpajak berjalan. Sehingga dapat disimpulkan bahwa sektor usaha Wajib Pajakmempunyai peran penting dalam hubungannya dengan tingkat kepatuhanperpajakan Wajib Pajak Orang Pribadi di Duren Sawit, Jakarta Timur.ABSTRACTThis paper tries to analyse individual tax compliance problems faced by Indonesiausing data of 2.383 taxpayers in fiscal year period 2013 in a district namely DurenSawit. Moreover, the analysis is based on five explanatory variables consisting intwo demographic factors: age level and gender of taxpayers, and three otherexplanatory variables: service-sector taxpayers, tax return status in 2011, and taxreturn status in 2012. Compared to previous studies, this research paper usesinternal data obtained directly from Directorate General of Taxes (DGT) ofRepublic of Indonesia while most of prior studies used survey method. Bycomparing three statistical methods, which are Probit method, Logit method, andLinear Probability Method, the analysis of this paper is divided into two modelsbased on the inclusion and exclusion of the previous tax return status. The firstmodel finds that all explanatory variables are statistically significant ininfluencing individual tax compliance. However, in the second model, onlyservice-sector variable demonstrates statistical significance in explainingindividual tax compliance. In conclusion, sector of taxpayers has a significantcorrelation to individual tax compliance problems in Indonesia.;This paper tries to analyse individual tax compliance problems faced by Indonesiausing data of 2.383 taxpayers in fiscal year period 2013 in a district namely DurenSawit. Moreover, the analysis is based on five explanatory variables consisting intwo demographic factors: age level and gender of taxpayers, and three otherexplanatory variables: service-sector taxpayers, tax return status in 2011, and taxreturn status in 2012. Compared to previous studies, this research paper usesinternal data obtained directly from Directorate General of Taxes (DGT) ofRepublic of Indonesia while most of prior studies used survey method. Bycomparing three statistical methods, which are Probit method, Logit method, andLinear Probability Method, the analysis of this paper is divided into two modelsbased on the inclusion and exclusion of the previous tax return status. The firstmodel finds that all explanatory variables are statistically significant ininfluencing individual tax compliance. However, in the second model, onlyservice-sector variable demonstrates statistical significance in explainingindividual tax compliance. In conclusion, sector of taxpayers has a significantcorrelation to individual tax compliance problems in Indonesia.;This paper tries to analyse individual tax compliance problems faced by Indonesiausing data of 2.383 taxpayers in fiscal year period 2013 in a district namely DurenSawit. Moreover, the analysis is based on five explanatory variables consisting intwo demographic factors: age level and gender of taxpayers, and three otherexplanatory variables: service-sector taxpayers, tax return status in 2011, and taxreturn status in 2012. Compared to previous studies, this research paper usesinternal data obtained directly from Directorate General of Taxes (DGT) ofRepublic of Indonesia while most of prior studies used survey method. Bycomparing three statistical methods, which are Probit method, Logit method, andLinear Probability Method, the analysis of this paper is divided into two modelsbased on the inclusion and exclusion of the previous tax return status. The firstmodel finds that all explanatory variables are statistically significant ininfluencing individual tax compliance. However, in the second model, onlyservice-sector variable demonstrates statistical significance in explainingindividual tax compliance. In conclusion, sector of taxpayers has a significantcorrelation to individual tax compliance problems in Indonesia.;This paper tries to analyse individual tax compliance problems faced by Indonesiausing data of 2.383 taxpayers in fiscal year period 2013 in a district namely DurenSawit. Moreover, the analysis is based on five explanatory variables consisting intwo demographic factors: age level and gender of taxpayers, and three otherexplanatory variables: service-sector taxpayers, tax return status in 2011, and taxreturn status in 2012. Compared to previous studies, this research paper usesinternal data obtained directly from Directorate General of Taxes (DGT) ofRepublic of Indonesia while most of prior studies used survey method. Bycomparing three statistical methods, which are Probit method, Logit method, andLinear Probability Method, the analysis of this paper is divided into two modelsbased on the inclusion and exclusion of the previous tax return status. The firstmodel finds that all explanatory variables are statistically significant ininfluencing individual tax compliance. However, in the second model, onlyservice-sector variable demonstrates statistical significance in explainingindividual tax compliance. In conclusion, sector of taxpayers has a significantcorrelation to individual tax compliance problems in Indonesia., This paper tries to analyse individual tax compliance problems faced by Indonesiausing data of 2.383 taxpayers in fiscal year period 2013 in a district namely DurenSawit. Moreover, the analysis is based on five explanatory variables consisting intwo demographic factors: age level and gender of taxpayers, and three otherexplanatory variables: service-sector taxpayers, tax return status in 2011, and taxreturn status in 2012. Compared to previous studies, this research paper usesinternal data obtained directly from Directorate General of Taxes (DGT) ofRepublic of Indonesia while most of prior studies used survey method. Bycomparing three statistical methods, which are Probit method, Logit method, andLinear Probability Method, the analysis of this paper is divided into two modelsbased on the inclusion and exclusion of the previous tax return status. The firstmodel finds that all explanatory variables are statistically significant ininfluencing individual tax compliance. However, in the second model, onlyservice-sector variable demonstrates statistical significance in explainingindividual tax compliance. In conclusion, sector of taxpayers has a significantcorrelation to individual tax compliance problems in Indonesia.]"

"Penelitian ini dilakukan untuk mengetahui pengaruh pengetahuan pajak, kepercayaan pada pemerintah, dan perbedaan gender terhadap persepsi mahasiswa mengenai kepatuhan perpajakan. Penelitian ini bersifat kuantitatif. Metode analisis pengolahan data yang digunakan dalam penelitian ini adalah regresi linear berganda. Metode pengumpulan data yang dilakukan dalam penelitian ini adalah sumber data primer dengan melakukan penyebaran kuesioner, baik cetak maupun secara online. Sampel yang digunakan dalam penelitian ini adalah 170 mahasiswa program D3 Vokasi, S1 Reguler, dan S1 Ekstensi Universitas Indonesia dari berbagai bidang studi. Hasil analisis kuantitatif menunjukkan bahwa pengetahuan pajak berpengaruh negatif terhadap persepsi mahasiswa atas kepatuhan perpajakan, sedangkan kepercayaan pada pemerintah berpengaruh positif dan perbedaan gender tidak berpengaruh pada persepsi mahasiswa atas kepatuhan perpajakan.

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This research aims to know the influence of tax knowledge, trust in government, and gender difference to college student s perception about tax compliance. This research is quantitative. Data analysis method used in this research is multiple linear regression. Method of data collection in this research is primary data source by using questionnaires, either printed or online. The sample used in this research is 170 students of Diploma Program, S1 Reguler, and S1 Extension Porgram of Universitas Indonesia from various fields of studies. The result of quantitative analysis indicates that the tax knowledge has a negative effect on the students perception on tax compliance, while the trust in the government has a positive effect and the gender difference has no effect on the students perception on tax compliance."

"Kepatuhan Wajib Pajak Orang Pribadi belum mencapai kondisi yang ideal. Pemenuhan kewajiban perpajakan oleh Orang Pribadi perlu dilakukan pengawasan dan pemeriksaan agar kepatuhan Wajib Pajak Orang Pribadi terjadi peningkatan secara terus-menerus. Dalam melaksanakan kewajiban perpajakan, Wajib Pajak dapat melaporkan SPT secara online melalui e-filling. Penelitian ini bertujuan untuk menganalisis pengawasan dan pemeriksaan yang dilakukan di KPP Pratama Jakarta Menteng Tiga dan tantangan yang dihadapi oleh fiskus dalam melaksanakan proses pengawasan dan pemeriksaan terhadap Wajib Pajak Orang Pribadi di KPP Pratama Jakarta Menteng Tiga. Pendekatan yang digunakan adalah kualitatif dengan jenis penelitian deskriptif, serta teknik pengumpulan data berupa wawancara mendalam dan studi kepustakaan. Hasil dari penelitian ini menunjukkan bahwa fiskus di KPP Pratama Jakarta Menteng Tiga sudah melakukan upaya pengawasan terhadap Wajib Pajak Orang Pribadi dengan berpedoman pada SE-05/PJ/2022 serta Ketentuan Umum Perpajakan (KUP). Adapun inovasi yang dilakukan oleh fiskus di KPP Pratama Jakarta Menteng Tiga dalam melakukan pengawasan terhadap Wajib Pajak melalui aplikasi META. Selanjutnya, pada proses pemeriksaan terhadap Wajib Pajak Orang Pribadi juga telah dilaksanakan sesuai dengan peraturan yang berlaku terkait pemeriksaan, yakni SE-65/PJ/2013 dan ketentuan lain yang mendukung. Namun, nyatanya dalam proses pengawasan dan pemeriksaan terdapat tantangan yang dihadapi oleh fiskus di KPP Pratama Jakarta Menteng Tiga yakni kesulitan dalam berkomunikasi secara langsung dengan Wajib Pajak Orang Pribadi, data pribadi yang dimiliki Wajib Pajak Orang Pribadi tidak valid, keterbatasan data yang dimiliki fiskus terkait dengan harta yang dimiliki Wajib Pajak Orang Pribadi.

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Compliance of Individual Taxpayers has not reached an ideal condition. Supervision and audit are essential for ensuring continuous improvement in the compliance of Individual Taxpayers. In fulfilling tax obligations, taxpayers can submit their Annual Tax Returns (SPT) online through e-filing. This research aims to analyze the supervision and examination conducted at KPP Pratama Jakarta Menteng Tiga and the challenges faced by the tax authorities in carrying out the supervision and examination processes for Individual Taxpayers at KPP Pratama Jakarta Menteng Tiga. The approach used is qualitative with a descriptive research design, employing data collection techniques such as in-depth interviews and literature review. The findings of this research indicate that the tax authorities at KPP Pratama Jakarta Menteng Tiga have made efforts to supervise Individual Taxpayers based on SE-05/PJ/2022 and the General Taxation Provisions (KUP). An innovation introduced by the tax authorities in KPP Pratama Jakarta Menteng Tiga in overseeing Individual Taxpayers is the use of the META application. Furthermore, the examination process for Individual Taxpayers has been conducted in accordance with applicable regulations related to audits, namely SE-65/PJ/2013 and other supporting provisions. However, in the supervision and examination processes, challenges are faced by the tax authorities at KPP Pratama Jakarta Menteng Tiga, including difficulties in direct communication with Individual Taxpayers, invalid personal data held by Individual Taxpayers, and limitations in the tax authorities' data related to the assets owned by Individual Taxpayers."

"Studi ini mengevaluasi manajemen PPN di PT. GFE, sebuah perusahaan perdagangan batubara di Indonesia, untuk mengatasi tantangan perpajakan yang signifikan akibat mismanajemen pajak. Penelitian ini menganalisis praktik PPN perusahaan saat ini, mengidentifikasi akar penyebab masalah perpajakan, dan mengusulkan solusi yang layak. Melalui wawancara terstruktur dan tidak terstruktur dengan manajer keuangan dan direktur keuangan, beserta triangulasi data menggunakan dokumen PPN seperti Faktur Pajak,SPT Masa PPN, ditemukan beberapa permasalahan yang serius. Permasalahan tersebut antara lain ketiadaan sistem manajemen pajak, perencanaan pajak yang buruk akibat pembukuan yang tidak memadai, pengetahuan karyawan yang terbatas tentang peraturan PPN, tidak adanya kontrol internal, dan ketidakefisienan organisasi karena ketergantungan pada satu individu untuk pembukuan, keuangan, dan administrasi pajak. Akibatnya, PT. GFE tidak dapat memenuhi tanggung jawab perpajakannya, dan menerima SP2DK atas masalah dalam pelaporan PPN mereka. Studi ini menyimpulkan bahwa manajemen pajak perusahaan sangat buruk dan merekomendasikan restrukturisasi divisi keuangan, penjelasan peran dan tanggung jawab, peningkatan infrastruktur untuk pembukuan dan perpajakan, serta penggunaan jasa tenaga profesional pajak.

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This study evaluates VAT management at PT. GFE, a coal trading company in Indonesia, to tackle significant taxation challenges caused by tax mismanagement. The research analyses the company's current VAT practices, identifies the root causes of tax issues, and proposes viable solutions. Through structured and unstructured interviews with finance managers and directors, along with triangulation using VAT tax documentation, critical deficiencies were uncovered. These include the absence of a tax management system, poor tax planning due to inadequate bookkeeping, limited employee knowledge of VAT compliance, lack of internal controls and supervision, and organizational inefficiencies from relying on a single individual for bookkeeping, finance, and tax administration. Thus, they failed to fulfil their taxation responsibilities, and received SP2DK due to problems in their VAT report. The study concludes that the company's tax management is severely flawed and recommends restructuring the financial division, redefining roles and responsibilities, improving infrastructure for bookkeeping and taxation, and engaging professional tax services. "