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Abstrak :
ABSTRAK Penelitian ini bertujuan untuk meneliti peran konteks internal terhadap proses inovasi manajemen dan pengaruhnya pada kinerja perusahaan. Konteks internal organisasi diteliti dari beberapa variabel yang terdiri dari enacted environment, kepemimpinan inovasi, strategi bisnis, disain organisasi, dan kapabilitas organisasi. Penelitian ini berargumen bahwa proses inovasi manajemen dapat memberikan pengaruh kepada kinerja perusahaan dengan dukungan peran konteks internal organisasi dengan menggunakan konsep dan kerangka kerja inovasi manajemen yang dikembangkan oleh Birkinshaw, Hamel dan Mol (2008) dan inovasi manajemen dipercaya akan meningkatkan kinerja perusahaan dan menciptakan keunggulan sumber daya saing. Penelitian ini merupakan penelitian level organisasional dan menguji hipotesisnya pada salah satu perusahaan media penyiaran televisi nasional di Indonesia dengan menggunakan teknik sequential equitation methodology (SEM). Selain itu penelitian ini juga menggunakan analisis kualitatif melalui forum group discussion (FGD) dan wawancara kepada pihak eksternal. Kontribusi penelitian ini adalah menjelaskan fenomena proses inovasi manajemen yang terjadi di perusahaan yang memiliki two sided market serta peningkatan salah satu kinerjanya yang belum beriringan di Indonesia. Melalui penelitian ini ditemukan bahwa proses inovasi manajemen berpengaruh positif terhadap kinerja perusahaan dan konteks internal organisasi enacted environment, kepemimpinan dan kapabilitas organisasi berperan dan memberikan pengaruh positif terhadap proses inovasi manajemen, namun konteks internal strategi bisnis dan disain organisasi terbukti belum memberikan pengaruh yang positif terhadap proses inovasi manajemen di unit analisis penelitian ini. Berdasarkan telaah lebih lanjut melalui FGD, interview dengan pihak eksternal serta tinjauan pustaka lebih lanjut, ditemukan bahwa faktor korporat memiliki peran atas pengaruh konteks internal organisasi terhadap proses inovasi manajemen. Pada penelitian ini diduga bahwa faktor korporat menjadi penghambat peran konteks internal organisasi strategi bisnis dan disain organisasi terhadap keberlangsungan proses inovasi manajemen di dalam unit analisis penelitian, sehingga belum memberikan dampak optimal pada peningkatan dua kinerja perusahaan two sided market secara beriringan.

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ABSTRAK The Research was meant to study the role of internal context on the management innovation process and its influence on the company performance. The Organisation?s internal context was analysed through several variables namely: enacted environment, innovation leadership, business strategy, organisational design, and organisational capabilities. The Research argued that the management innovation process can influence the company performance through the support of the role of organisation?s internal context based on the concept and framework developed by Birkinshaw, Hamel, and Mol (2008). Management innovation is believed will increase company performance and create competitive advantage. The Research is an organisational level research and tests its hypotheses on one of national broadcasting television media company in Indonesia utilising sequential equitation methodology (SEM), qualitative analysis through forum group discussion (FGD) and interviews with external parties. The Research?s contributions are to give explanation on the phenomenon of management innovation process in a two-sided market company in Indonesia with and the rise of performance in only one of its market. The finding of the Research is the management innovation process positively influences the company?s performance while the internal context of the organisation namely the enacted environment, organisational leadership and capabilities positively influence the management innovation process. However the business strategy and organisational design internal contexts are proven to not give a positive influence on the management innovation process in this Research?s analysis unit. A further research through FGD, interviews with external parties, and library studies shows the corporate factor plays a role in determining how the organisational internal contexts give effects to the management innovation process. In this Research, it is assumed that the corporate factor is the limiting factor which hinder the role of business strategy and organisational design internal contexts in the continuation of management innovation process in the Research?s analysis unit, therefore yielding a less optimal effect on the side-by-side performance increase of a two-sided market company.

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ABSTRAK
Isu penerimaan gratifikasi oleh dokter dari perusahaan farmasi mempengaruhi reputasi organisasi Kementerian Kesehatan. Oleh karena itu diperlukan penerapan manajemen isu untuk mempertahankan reputasi Kementerian Kesehatan sebagai organisasi pemerintah di bidang kesehatan. Penelitian ini bertujuan untuk mendeskripsikan manajemen isu gratifikasi, cara mempertahankan reputasi organisasi, dan komunikasi yang dibangun di dalam Kementerian Kesehatan.Penelitian ini menggunakan pendekatan kualitatif deskriptif dengan paradigma konstruktifis dengan mengumpulkan data melalui wawancara mendalam kepada tiga informan, yang kemudian dianalisa dengan menggunakan coding.Hasil analisa menerangkan bahwa dalam mempertahankan reputasi organisasinya, Kementerian Kesehatan menggunakan lima tahapan manajemen isu, yakni identifikasi isu, analisa isu, penyusunan dan pengembangan rekomendasi, implementasi, serta monitoring dan evaluasi yang dikembangkan dengan mengkombinasikan model dari Doorley dan Garcia dengan Howard Chase.

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ABSTRACT
Gratification acceptance issues by doctors from pharmaceutical companies affect organization reputation of Ministry of Health. Therefore, it is necessary to implement issues management to maintain reputation of Ministry of Health as a government organization in health sector. This study aims to describe issue management of gratification, how to maintain organization reputation, and communication built within Ministry of Health.This research uses qualitative descriptive approach with constructivist paradigm by collecting data through in depth interview to three infromants, the the data was analyzed by using coding.The result of analysis explain that in maintaining organization reputation, Ministry of Health uses five stages of issue management, such as identification, analysis, preparation and development of recommendation, implementation, and monitoring and evaluation that developed by combining models from Doorley and Garcia with Howard Chase.

Abstrak :
Tesis ini membahas pengaruh struktur organisasi terhadap kualitas pelayanan Biro Kepegawaian Departemen Hukum dan Hak Asasi Manusia. Struktur organisasi dianalisa dengan menggunakan indikator yang diturunkan dari Teori Organisasi Robbins, sedangkan kualitas pelayanan dianalisa menggunakan Teori Kualitas Pelayanan dari Parasuraman,Zeithaml dan Berry. Penelitian ini adalah penelitian kuantitatif dengan desain deskriptif. Hasil penelitian menemukan adanya korelasi antara struktur organisasi yang digunakan dengan kualitas pelayanan, maka restrukturisasi organisasi pelayanan publik sangat penting dikaji demi terciptanya kualitas pelayanan masyarakat yang efektif dan efisien.

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This thesis discusses the influence of organizatonal structure of the quality of Bureau Officer Ministry of Law and Human Rights. Organizational Structure analyzed by using indicators that are derived from the Organization Theory by Robbins, analyzed the quality of services while using the Service Quality Theory of Parasuraman, Zeithaml and Berry. This research is quantitative research design with descriptive. Results of research to find the correlation between the organizational structure that is used with the quality or services, the restructuring of public service organization is very important in order to review the quality of public services effectively and efficiently.

Abstrak :
Perubahan secara harfiah ditakrifkan sebagai sebuah gerakan untuk memantapkan agenda dan posisi perusahaan. Organisasi pelayanan jasa kini berada dalam berbagai tekanan, baik sosial, politik, ekonomi dan teknologi untuk memberikan yang terbaik sesuai ekspektasi-ekspektasi pasar. Dengan kata lain, muara dari perubahan adalah menghasilkan kapabilitas baru, spesifikasi baru (spesialis, subspesialis), segmentasi dan subsegmentasi baru, sehingga pada akhirnya menjadi kompetitor baru di pasar (Bainbridge, 1996). Ini merupakan bagian tak terpisahkan dari perubahan (change) lingkungan bisnis yang semakin memepengaruhi proses pengambilan keputusan di berbagai level organisasi jasa.

Abstrak :
Product innovation is the key to business growth. But many books deal with innovation from the business process view alone, or confuse innovation with creativity. Written by an innovation expert whose products generate more than one billion dollars in annual revenue, Something Really New introduces a straightforward but powerful framework for creating exciting new product and service concepts . . . simply by asking three essential questions.

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[ABSTRAK
Penelitian ini bertujuan untuk menganalisis pengaruh positif leader member exchange dan iklim organisasi secara signifikan terhadap employee engagement perawat di Rumah Sakit Ibu dan Anak / unit bersalin. Selain itu juga untuk menganalisis lebih dalam mengenai leader member exchange dan iklim organisasi apa sajakah yang memberikan pengaruh yang signifikan terhadap peningkatan dari employee engagement. Berdasarkan teori dari Litwin dan Stringer (1968) dimensi iklim organisasi adalah structure, responsibility, reward, risk, standard, support, conflict, identity, dan warmth. Pengumpulan data dilakukan dengan menyebarkan kuesioner kepada 134 perawat di Rumah Sakit X, Y, dan Z dengan menggunakan metode total sampling. Kemudian diolah dan dianalisis menggunakan bantuan program SPSS dengan memakai metode descriptive statistics dan regresi linier untuk menjawab rumusan masalah yang ada. Hasil penelitian ini memberikan gambaran tentang pengaruh leader member exchange dan iklim organisasi terhadap employee engagement perawat di Rumah Sakit X, Y, dan Z. Hasil penelitian juga menunjukkan bahwa variabel leader-member exchange tidak berpengaruh secara signifikan terhadap variabel employee engagement. Sedangkan untuk variabel iklim organisasi hanya dimensi responsibility, reward, risk, standard, dan conflict yang berpengaruh secara signifikan terhadap variabel employee engagement. Dimensi structure, support, dan warmth tidak berpengaruh terhadap employee engagement perawat.

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ABSTRACT
The objective of this research is to analyze the significant positive influence of leader-member exchanges and organizational climate to the employee engagement of nurses in mother and children hospital/maternity unit. Moreover, this research is also to more deeply analyze the types of leader member exchanges and organizational climate that significantly influence to the increase of employee engagement. Based on the theory of Litwin and Stringer (1968), the dimensions of organizational climate are structure, responsibility, reward, risk, standard, support, conflict, identity, and warmth. The data collection conducted by distributing the questionnaire to 134 nurses in Hospital X, Y and Z with total sampling method. The collected data was processed and analyzed with SPSS using descriptive statistics and linear regression method to answer the research question. The result of this research describes the influences of leader member exchange and organizational climate to the employee engagement of the nurses in Hospital X, Y and Z. The result of the research also demonstrates that the leader-member exchange variable does not significantly influence to the employee engagement variable. While for the organizational climate variable, only the responsibility, reward, risk, standard, and conflict dimension that significantly influence the employee engagement variable. The structure, support, and warmth dimension does not influence the employee engagement., The objective of this research is to analyze the significant positive influence of leader-member exchanges and organizational climate to the employee engagement of nurses in mother and children hospital/maternity unit. Moreover, this research is also to more deeply analyze the types of leader member exchanges and organizational climate that significantly influence to the increase of employee engagement. Based on the theory of Litwin and Stringer (1968), the dimensions of organizational climate are structure, responsibility, reward, risk, standard, support, conflict, identity, and warmth. The data collection conducted by distributing the questionnaire to 134 nurses in Hospital X, Y and Z with total sampling method. The collected data was processed and analyzed with SPSS using descriptive statistics and linear regression method to answer the research question. The result of this research describes the influences of leader member exchange and organizational climate to the employee engagement of the nurses in Hospital X, Y and Z. The result of the research also demonstrates that the leader-member exchange variable does not significantly influence to the employee engagement variable. While for the organizational climate variable, only the responsibility, reward, risk, standard, and conflict dimension that significantly influence the employee engagement variable. The structure, support, and warmth dimension does not influence the employee engagement.]

Abstrak :
[The book introduces the new concept of “innovation communities”, defining them as informal networks of like-minded individuals who act as innovation promotors or champions. These key figures come from various companies and organisations and will team up in a project-related fashion, jointly promoting a certain innovation, product or idea either on one or across different levels of an innovation system., The book introduces the new concept of “innovation communities”, defining them as informal networks of like-minded individuals who act as innovation promotors or champions. These key figures come from various companies and organisations and will team up in a project-related fashion, jointly promoting a certain innovation, product or idea either on one or across different levels of an innovation system.]

Abstrak :
This book analyses state-of-the-art techniques in business process management as drivers of advanced entrepreneurship, financial management, supply chain management, and sustainability management. The role of management in a rapidly-changing environment and the use of innovative methods and techniques to address and solve key management problems are also explored.