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"Pelayanan kefarmasian adalah suatu pelayanan langsung dan bertanggung jawab kepada pasien yang berkaitan dengan sediaan farmasi dengan maksud mencapai hasil yang pasti untuk meningkatkan mutu kehidupan pasien. Pelayanan Kefarmasian di Rumah Sakit meliputi 2 (dua) kegiatan, yaitu kegiatan yang bersifat manajerial berupa pengelolaan sediaan farmasi, alat kesehatan, dan bahan medis habis pakai dan kegiatan pelayanan farmasi klinik. Pelaksanaan pelayanan farmasi klinis disesuaikan dengan standar yang telah ditentukan oleh pemerintah. Salah satu pelayanan farmasi klinis yang perlu dioptimalkan ialah pelayanan informasi obat, baik kepada pasien maupun kepada rekan sejawat yang bertugas. PIO di rumah sakit sangat diperlukan oleh pasien untuk memberikan jaminan pengobatan rasional, efektif, dan aman. Berdasarkan uraian diatas, dengan terlaksananya PIO sangat menguntungkan bagi pasien maupun pihak rumah sakit

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Pharmaceutical service is a direct and responsible service to patients related to pharmaceutical preparations with the aim of achieving definite results to improve the patient's quality of life. Pharmaceutical services in hospitals include 2 (two) activities, managerial activities in the form of managing pharmaceutical supplies, medical devices and consumable medical materials and clinical pharmacy service activities. The implementation of clinical pharmacy services is adjusted to standards determined by the government. One of the clinical pharmacy services that needs to be optimized is drug information services, both to patients and colleagues on duty. PIO in hospitals is very necessary for patients to provide guarantees of rational, effective and safe treatment. Based on the description above, implementing PIO is very beneficial for both patients and the hospital."

"Standar pelayanan kefarmasian adalah tolak ukur yang dipergunakan sebagai pedoman bagi tenaga kefarmasian dalam menyelenggarakan pelayanan kefarmasian. Standar pelayanan kefarmasian di puskesmas meliputi manajemen farmasi dan pelayanan farmasi klinik. Apoteker di puskesmas mempunyai tugas dan tanggung jawab untuk menjamin terlaksananya pengelolaan sediaan farmasi dan Bahan Medis Habis Pakai (BMHP) dan memberikan pelayanan farmasi klinik kepada pasien dengan efektif dan efisien, tepat sasaran, dan memprioritaskan pasien. Pelayanan resep merupakan salah satu kegiatan pelayanan farmasi klinik berupa rangkaian kegiatan mulai dari peracikan obat, penyerahan obat hingga pemberian informasi obat kepada pasien. Pelayanan resep di Puskesmas Kecamatan Ciracas telah menerapkan sistem resep terintegrasi dengan komputer sejak tahun 2022. Penerapan sistem tersebut masih tergolong baru, maka dari itu perlu dilakukan sosialisasi kepada pasien atau pengujung mengenai alur pelayanan resep elektronik di Puskesmas Kecamatan Ciracas. Penyusunan laporan khusus ini bertujuan untuk memberikan panduan berupa video mengenai alur pelayanan resep elektronik di Puskesmas Kecamatan Ciracas sebagai salah satu upaya untuk meningkatkan efektivitas dan efisiensi pelayanan resep. Panduan berupa video mengenai alur pelayanan resep elektronik di Puskesmas Kecamatan Ciracas ditayangkan menggunakan media elektronik dekat ruang farmasi di Puskesmas Kecamatan Ciracas. Video tersebut diharapkan dapat membantu bagi pasien atau pengujung Puskesmas Kecamatan Ciracas untuk menjadi lebih tertib dan memahami mengenai langkah-langkah pelayanan resep elektronik.

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Pharmaceutical service standards are benchmarks used as guidelines for pharmaceutical personnel in administering pharmaceutical services. Pharmaceutical service standards at puskesmas include pharmacy management and clinical pharmacy services. Apothecary at puskesmas have the duties and responsibilities of ensuring the management of pharmaceutical preparations and consumable medical materials and providing clinical pharmacy services to patients in an effective and efficient manner, on target, and prioritizing patients. Prescription service is one of the clinical pharmacy service activities in the form of a series of activities starting from dispensing drugs, dispensing drugs to providing drug information to patients. Prescription services at the Ciracas District Health Center have implemented a prescription system integrated with computers since 2022. The application of this system is still relatively new, therefore it is necessary to socialize to patients or visitors regarding the flow of electronic prescription services at the Ciracas District Health Center. The purpose of preparing this special report is to provide guidance in the form of a video regarding the flow of electronic prescription services at the Ciracas District Health Center as an effort to increase the effectiveness and efficiency of prescription services. A guide in the form of a video regarding the flow of electronic prescription services at the Ciracas District Health Center is displayed using electronic media near the pharmacy room at the Ciracas District Health Center. It is hoped that this video will help patients or visitors to the Ciracas District Health Center to become more orderly and understand the steps for electronic prescription services."

"Standar pelayanan kefarmasian merupakan tolak ukur yang dipergunakan sebagai pedoman bagi tenaga kefarmasian dalam menyelenggarakan pelayanan kefarmasian. Pengaturan standar pelayanan kefarmasian di apotek bertujuan untuk meningkatkan mutu pelayanan kefarmasian, menjamin kepastian hukum bagi tenaga kefarmasian, dan melindungi pasien dan masyarakat dari penggunaan obat yang tidak rasional dalam rangka keselamatan pasien. Mengingat pentingnya pelayanan kefarmasian yang harus diberikan oleh tenaga farmasi di apotek, maka tugas khusus ini dilakukan yang untuk mengamati pelaksanaan kegiatan pelayanan kefarmasian oleh petugas apotek di Aotek Kimia Farma 382 dan Pusat Pelayanan Obat RS Bhayangkara Brimob Depok kepada pasien. Data dalam tugas khusus ini dikumpulkan secara deskriptif berupa standar operasional prosedur (SOP) sistem penerimaan resep umum dan kredit. Dari hasil analisis mengenai sistem pelayanan kefarmasian pada Apotek Kimia Farma 382 dan Pusat Pelayanan Obat RS Bhayangkara Depok telah melakukan kegiatan pelayanan kefarmasian sesuai dengan Permenkes no. 73 Tahun 2016 tentang Sandar Pelayanan Kefarmasian dengan baik. Sistem pelayanan kefarmasian yang dilakukan yaitu pengkajian resep, dispensing, pelayanan informasi obat, dan pelayanan kefarmasian di rumah.

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Pharmaceutical service standards are benchmarks used as guidelines for pharmaceutical personnel in administering pharmaceutical services. Setting pharmaceutical service standards in pharmacies aims to improve the quality of pharmaceutical services, guarantee legal certainty for pharmaceutical staff, and protect patients and the public from irrational drug use in the framework of patient safety. Given the importance of pharmaceutical services that must be provided by pharmacists in pharmacies, this special task was carried out to observe the implementation of pharmaceutical service activities by pharmacists at Kimia Farma 382 Pharmacy and Drug Service Center at Bhayangkara Brimob Hospital, Depok, to patients. Data in this special assignment were collected descriptively in the form of standard operational procedures (SOP) for general prescription and credit acceptance systems. From the results of an analysis of the pharmaceutical service system at the Kimia Farma 382 Pharmacy and the Drug Service Center at the Bhayangkara Hospital, Depok, pharmaceutical service activities have been carried out in accordance with Permenkes no. 73 Tahun 2016 about Good Pharmaceutical Service Standards. The pharmaceutical service system that is carried out is prescription review, dispensing, drug information services, and home pharmacy services."

"Permasalahan umum yang biasanya terjadi dalam pelayanan di puskesmas adalah berlebih atau kurangnya stok obat dan adanya obat rusak atau kadaluarsa yang masih ditemukan di gudang penyimpanan obat. Masalah ini kerap muncul karena dipengaruhi oleh sistem pengelolaan obat di puskesmas yang kurang baik. Beberapa hasil peneletian juga menunjukkan bahwa pengelolaan obat yang terkait perencanaan dan pendistribusian obat sudah memenuhi standar pengelolaan obat di puskesmas, tetapi pengadaan dan penyimpanan obat kurang baik dan tidak sesuai dengan pedoman pengelolaan obat yang ada. Penelitian ini dilakukan di Puskesmas Pasar Rebo dengan tujuan untuk acuan dan referensi bagi instalasi farmasi PKC Pasar Rebo dalam melakukan pengelolaan sediaan farmasi. Penelitian ini dilakukan menggunakan metode deskriptif observational. Jenis data yang digunakan bersifat narasi, uraian serta penjelasan data dari informan baik lisan maupun perilaku subjek yang diamati di lapangan. Pedoman pengelolaan sediaan farmasi dan BMHP PKC Pasar Rebo dibuat berdasarkan Petunjuk Teknis Standar Pelayanan Kefarmasian di Puskemas yang diterbitkan oleh kemenkes serta peraturan per-undang-undangan yang diterbitkan baik oleh kemenkes, presiden maupun pemerintah dareah setempat.

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Common problems that usually occur in services at community health centers are excess or insufficient stock of medicines and the presence of damaged or expired medicines that are still found in medicine storage warehouses. This problem often arises because it is influenced by the poor drug management system at the community health center. Several research results also show that drug management related to planning and distribution of drugs meets drug management standards at community health centers, but drug procurement and storage are poor and do not comply with existing drug management guidelines. This research was conducted at the Pasar Rebo Community Health Center with the aim of being a reference and reference for the PKC Pasar Rebo pharmaceutical installation in managing pharmaceutical supplies. This research was conducted using descriptive observational methods. The type of data used is narrative, description and explanation of data from informants both verbally and subject behavior observed in the field. Guidelines for the management of pharmaceutical preparations and BMHP PKC Pasar Rebo were created based on the Technical Instructions for Pharmaceutical Service Standards at Community Health Centers issued by the Ministry of Health as well as statutory regulations issued by the Ministry of Health, the president and the local government."

"Data Riskesdas tahun 2018, notifikasi insidensi tuberkulosis di Indonesia naik menjadi 70% dengan estimasi kasus TB sekitar 845.000 kasus. Angka keberhasilan pengobatan tuberkulosis saat ini masih belum optimal karena tingginya angka putus berobat yang dapat menyebabkan resistensi obat dan kegagalan pengobatan. TB-Resisten Obat (TB-RO) di Indonesia sebanyak 9,875 kasus (kasus TB-MDR/RR) ditahun 2018. Diperlukan pelayanan kefarmasian yang menunjang untuk meningkatkan pelayanan kefarmasian pada pasien TB resisten obat seperti konseling obat. Salah satu media informasi yang digunakan dalam konseling yaitu media booklet yang berisi informasi-informasi tentang penyakit dan cara pengobatannya dan dinilai berhasil dalam penerapannya. yaitu untuk membuat media informasi booklet sebagai sarana informasi konseling pada pengobatan TB-RO. Metode yang digunakan yaitu dengan pengumpulan materi melalui studi pustaka dan didesign menggunakan design grafis. Pembuatan booklet sebagai media informasi dalam konseling dan pengobatan TB-Resisten Obat ini berjudul booklet “Tuberkulosis Resisten Obat” menggunakan aplikasi design grafis Canva® sebanyak 52 halaman.

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Riskesdas data for 2018, incident notification tuberculosis in Indonesia has increased to 70% with estimated TB cases of approx 845,000 cases. The success rate of tuberculosis treatment is currently still low optimal because of the high dropout rate which can lead to resistance medication and treatment failure. Drug-Resistant TB (RO-TB) in Indonesia totaled 9,875 cases (MDR-TB/RR cases) in 2018. Supporting pharmaceutical services are needed to improve pharmaceutical services in drug-resistant TB patients such as drug counseling. one medium the information used in counseling is the media booklet that contains information about the disease and how to treat it and is considered successful in its application namely to make an information media booklet as a means of counseling information on TB-RO treatment. The method used is to collect material through literature study and design using graphic design. Making booklets as media information in counseling and treatment of Drug-Resistant TB is entitled booklet “Drug-Resistant Tuberculosis” using a graphic design application 52 pages of Canva®."

"Currently, the prevalence of degenerative diseases in Indonesia is increased. The degenerative and chronic diseases need life-long treatment as well as changes in life style. On the other hand, long-life treatment using drugs will develop risks of adversedrug reactions or the possibilities of drug-drug interactions. In these circumstances, the role of a pharmacist is important to providing drug information and counselling,and patient education.However, there is evidence that pharmaceutical care in almost all pharmacies (drug dispensaries) in Indonesia is still ?drug-oriented?. Drug information is not adequate and is provided by pharmacy assistants (technicians). In order to implement pharmaceutical care practice that meets the ?Standard Competence for Pharmacy Practice? as well as consumer?s expectation, we need to know what is the exactly consumer?s expect in pharmaceutical care, particularly indrug information, and how is the commitment of the pharmacists to provide drug information of degenerative and chronic diseases in pharmaceutical care. For those reasons, a field survey has been carried out in Jakarta, Yogyakarta and Makassar to explore the consumer/patient?s opinions and needs for pharmaceuticalcare. A focus group discussion has also been done to explore the pharmacist commitment to provide drug information in pharmaceutical care practice. As a result, there is an indication of a discrepancy between the consumer/patient?s need for drug information and the commitment of pharmacists to provide drug information.Consumers have need for more drug information for all aspects including adverse drug reactions, drug interaction, what to do if adverse reaction occurred, duration of any treatments etc., not only drug indication and administration. On the other hand, pharmacists still need more knowledge and continuing education, particularly in pharmacotherapy and phamacology of drugs used for degenerativeand chronic diseases."

"Apotek merupakan sarana pelayanan kefarmasian dimana tempat melakukan praktik kefarmasian yang dilakukan oleh Apoteker. Upada dalam meningkatkan kesadaran pasien dilakukan dengan pemberian edukasi serta promosi kesehatan yang dibantu dengan media kesehatan sebagai alat bantu edukasi. Media edukasi kesehatan yang dapat digunakan seperti poster dan leaflet kesehatan yang dapat membantu pasien dalam memperoleh informasi mengenai suatu edukasi kesehatan. Metode yang dilakukan untuk pembuatan poster melalui studi literatur mengenai pembuatan poster hipertensi yang memuat gejala, faktor risiko, cara pencegahan, dan komplikasi penyakit hipertensi. Kemudian data yang telah diperoleh dapat digunakan untuk menyusun poster sebagai media edukasi dan promosi. Poster edukasi dapat menjadi salah satu sarana edukasi masyarakat untuk dapat mengendalikan penyakit hipertensi agar tidak terjadi penyakit komplikasi yang lebih serius.

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Pharmacy is a pharmaceutical service facility where the pharmacy practice is carried out by the Pharmacy. Efforts to increase patient awareness are carried out by providing education and health promotion assisted by health media as an educational tool. Health education media that can be used such as health posters and leaflets that can assist patients in obtaining information about a health education. The method used for making posters is through literature studies regarding making hypertension posters which contain symptoms, risk factors, ways to prevent, and complications of hypertension. Then the data that has been obtained can be used to compile posters as educational and promotional media. Educational posters can be a means of educating the public to be able to control hypertension so that more serious complications do not occur."

"Apotek memegang peran penting dalam pelayanan kesehatan masyarakat. Dalam perkembangan ilmu kefarmasian, apotek bukan hanya sebagai tempat pengambilan obat, melainkan juga penyedia pelayanan farmasi yang komprehensif. Apotek Kimia Farma, sebagai jaringan apotek milik pemerintah terbesar di Indonesia, berkomitmen untuk meningkatkan akses ke layanan apotek berkualitas. Penelitian ini menyoroti evaluasi waktu tunggu pelayanan resep obat di Apotek Kimia Farma Kebon Bawang. Waktu tunggu diukur sebagai selang waktu antara penyerahan resep dan pengambilan obat, menjadi indikator utama kualitas pelayanan. Berdasarkan regulasi, waktu tunggu pelayanan resep harus berada dalam kisaran 15-30 menit. Evaluasi mencakup pelayanan resep obat non-racikan dan obat racikan, masing-masing memiliki standar waktu tunggu tersendiri. Penelitian ini menggunakan metode deskriptif dan observasional, termasuk pengamatan langsung dan pengukuran waktu menggunakan stopwatch. Faktor-faktor yang memengaruhi waktu tunggu dievaluasi secara menyeluruh. Hasil penelitian menunjukkan rata-rata waktu tunggu pelayanan resep obat racikan dan obat non-racikan di Apotek Kimia Farma Kebon Bawang adalah 18 menit 32 detik dan 6 menit 22 detik. Waktu tunggu ini sesuai dengan standar yang ditetapkan oleh regulasi mencerminkan efisiensi pelayanan dan pengalaman positif bagi pasien. Penelitian ini menegaskan pentingnya pelayanan farmasi yang cepat dalam memenuhi harapan pasien, mematuhi standar regulasi, dan berkontribusi pada hasil kesehatan yang lebih baik serta kepuasan pasien.

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Pharmacies play a crucial role in public healthcare services. With the advancement of pharmaceutical science, pharmacies have transformed from mere medication dispensers into comprehensive pharmaceutical service providers. Kimia Farma Pharmacy, as the largest government-owned pharmacy chain in Indonesia, is committed to enhancing access to quality pharmacy services. This study focuses on the evaluation of waiting times for prescription medication services at Kimia Farma Pharmacy, Kebon Bawang. Waiting time is measured as the duration between prescription submission and medication dispensing, serving as a key indicator of service quality. According to the Ministry of Health Regulation No. 73 of 2016, the required waiting time for prescription services should fall within the range of 15-30 minutes. The evaluation encompasses both non-compounded and compounded prescription services, each with its unique waiting time standard. The research adopts a descriptive and observational methodology, involving direct observations and stopwatch measurements to calculate waiting times. Various factors influencing waiting times are comprehensively assessed. The findings reveal that the average waiting time for compounded and non-compounded prescription medication services at Kimia Farma Pharmacy, Kebon Bawang, is 18 minutes and 32 seconds and 6 minutes and 22 seconds, respectively. These waiting times align with the standards established by the Ministry of Health, reflecting service efficiency and a positive patient experience. This study underscores the importance of prompt pharmaceutical services in meeting patient expectations, adhering to regulatory standards, and contributing to improved health outcomes and patient satisfaction."