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"Indonesian bale desa (village halls) are traditionally seen as public service centres for rural communities. For the people living in Tengger, East Java, Indonesia, village halls play a dual role as public service centres and venues where villagers observe and preserve age-old customs in which women’s leadership is of paramount importance. This study aims to identify the local values related to women’s hard work and adroitness in maintaining the continuity of customs and tradition, and analyse the way Tengger women exercise their leadership in village halls and the contributions they make to the preservation of local culture. This research uses a field research design, which relies on the participant observational data collection in the villages in Tosari Subdistrict, Pasuruan Regency, East Java. The outcomes of the study show that the bale desa is a functional and vital customary instrument in the preservation of tradition thanks to women’s leadership and managerial roles. The important position of women in the bale desa’s public space has guaranteed the preservation of local values which are deeply rooted in the spirit of cooperation, hard work, and solidarity"

"Digitalisasi pelayanan publik di Indonesia belum sepenuhnya diaplikasikan. Kondisi masyarakat dalam beradaptasi dengan kemajuan teknologi serta belum meratanya penyediaan infrastruktur menjadi hal yang perlu diperhatikan. Hal ini mungkin disebabkan oleh kesenjangan digital. Kendala ini juga dapat menyebabkan masyarakat kurang siap dalam menerima serta mengoperasikan teknologi TIK yang berkembang pesat. Digitalisasi kini telah menjadi faktor utama dalam transformasi pelayanan pemerintah, termasuk di tingkat pemerintahan lokal seperti Rukun Tetangga (RT). Bank DKI sebagai BUMD memperkenalkan fitur JakErte sebagai upaya inovatif terbaru yang memfasilitasi kepengurusan Rukun Tetangga (RT) secara daring. Penelitian ini bertujuan untuk mengetahui tingkat kesiapan Ketua Rukun Tetangga di Jakarta Timur dalam digitalisasi pelayanan administrasi Rukun Tetangga menggunakan fitur JakErte JakOne Mobile. Penelitian ini menggunakan pendekatan kuantitatif dengan metode penelitian mixed method dengan melakukan penyebaran kuesioner pada seluruh media sosial dan komunitas serta door to door dan metode wawancara mendalam. Penelitian ini menguji variabel Tingkat Kesiapan (E-Readiness) dengan menggunakan Teori E-Readiness yang dikemukakan oleh Molla & Licker (2005) dengan enam dimensi utama: Awareness, Governance, Commitment, Human Resources, Technology Resources, dan Business Resources. Teknik pengumpulan data menggunakan teknik convenience sampling dengan total sampel 101 responden. Hasil penelitian ini menunjukkan bahwa tingkat kesiapan Ketua RT di Jakarta Timur dalam digitalisasi pelayanan RT menggunakan fitur JakErte JakOne Mobile tergolong tinggi, dengan perolehan persentase sebesar 84,2%. Meskipun tergolong memiliki kesiapan tinggi, pada masing-masing indikator masih terdapat sebagian Ketua RT yang merasa belum siap karena terdapat kesenjangan terhadap keterampilan dan akses teknologi, sehingga masih diperlukan pelatihan dan pemberdayaan teknologi yang disediakan oleh pemerintah atau instansi terkait.

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Digitalization of public services in Indonesia has not yet been fully implemented. The condition of society in adapting to technological advances and the uneven provision of infrastructure need attention. This may be due to the digital divide. This obstacle can also cause society to be less ready to accept and operate rapidly developing ICT technology. Digitalization has now become a significant factor in transforming government services, including at the local government level, such as the Neighborhood Units (RT). Bank DKI, as a BUMD, introduced the JakErte feature as the latest innovative effort to facilitate the online management of Neighborhood Units (RT). This research aims to determine the readiness of the Head of Neighborhood Units in East Jakarta to digitalize Neighborhood Units administration services using the JakErte JakOne Mobile feature. This research uses a quantitative approach with a mixed method, distributing questionnaires on all social media and communities and using door-to-door and in-depth interview methods. This research tests the Readiness Level variable (E-Readiness) using the E-Readiness Theory proposed by Molla & Licker (2005) with six main dimensions: Awareness, Governance, Commitment, Human Resources, Technology Resources, and Business Resources. The data collection technique used convenience sampling with a total sample of 101 respondents. The results of this research show that the level of readiness of RT Heads in East Jakarta in digitalizing RT services using the JakErte JakOne Mobile feature is relatively high, with a percentage gain of 84.2%. Even though they are classified as having high readiness for each indicator, there are still some RT heads who feel they are not ready because there is a gap in skills and access to technology, so there is still a need for training and technological empowerment provided by the government or related agencies."

"Herman Willem Daendels, French Governor General who controlled the Netherlands colony of East Indie between 1808 and 1811, planned to integrate the highway from the west corner of Java to the east corner. This plan was finished only for one year. He decided to realize his plan on May 5th, 1808, and was planned to be finished one year later. During this construction, he decided to function this highway as a post service. Therefore, he workedout a modern post system administratively. To obtain this goal, he regulated a modern post system in Java, for the sake of public and administrative functions. Under VOC, there was no regular post communication, or the post was regulated badly. Daendels considered post service as an important way for fast communication matter. Therefore, he prepared to avail all crucial infrastructures for post correspondence necessities. Some facilities that he realized were post official corps, horses, carriages, the exact schedule for sending of package, lodging for postmen, etc. This system progressed under the British control. Thomas Stamford Raffles, British Lieutenant Governor of Java, developed the system and facilities of the post service that Daendels had prepared, as an institution for communication, This condition continued to the turning of century as the post serfice was controlled by the public railway company."

"ABSTRAKUpaya Peningkatan Pelayanan Kepada Masyarakat Melalui Mal Pelayanan Publik Di Indonesia Pelayanan publik yang diselenggarakan oleh pemerintah saat ini belum sesuai dengan harapan masyarakat. Masyarakat menginginkan pelayanan publik yang cepat, tepat, murah, aman dan nyaman. Selain itu pelayanan publik yang ada masih terpisah berdasarkan jenis dan cakupan masing-masing pelayanan yang terpisah. Tesis ini membahas tentang bentuk pelayanan publik yang terintegrasi dalam satu tempat antara pelayanan dari pemerintah daerah provinsi, pemerintah daerah kabupaten/kota, kementerian/lembaga, BUMN, BUMD dan swasta yang dinamakan Mal Pelayanan Publik. Metode penelitian yang digunakan adalah kepustakaan yang bersifat yuridis normatif. Hasil penelitian ini menunjukkan bahwa Mal Pelayanan Publik merupakan bentuk pelayanan publik yang mampu menjawab permasalahan pelayanan publik yang belum sesuai dengan harapan masyarakat, karena menggabungkan pelayanan yang selama in terpisah-pisah menjadi satu tempat dan melibatkan seluruh komponen pelayanan publik yaitu pemerintah daerah provinsi, pemerintah daerah kabupaten/kota, kementerian/lembaga, BUMN, BUMD dan swasta. Disamping itu terdapat beberapa kendala yang harus diselesaikan dalam implementasi penyelenggaraan Mal Pelayanan Publik, supaya dapat diwujudkan di seluruh pemerintah daerah provinsi dan pemerintah daerah kabupaten/kota di Indonesia. Maka dari itu perlu adanya upaya pemerintah untuk meningkatkan dasar hukum Mal Pelayanan Publik dari Peraturan Menteri menjadi Peraturan Presiden, sehingga Mal Pelayanan Publik bisa dibangun di seluruh Indonesia. Kata Kunci : Pelayanan Publik, Mal Pelayanan Publik, Urgensi, Kendala, kemudahan berusaha.

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ABSTRACT Upaya Peningkatan Pelayanan Kepada Masyarakat Melalui Mal Pelayanan Publik Di Indonesia Public services organized by the government are currently not in line with the expectations of the community. The public wants public services that are fast, precise, cheap, safe and convenient. In addition, existing public services are still separate based on the type and scope of each separate service. This thesis discusses the form of integrated public services in one place between the services of the provincial government, the district municipal government, the ministries agencies, the state owned enterprises, enterprises and private and the private sector called the Public Service Mall. The research method used is the literature that is juridical normative. The results of this study indicate that Public Service Mall is a form of public service that is able to answer the problems of public services that have not been in accordance with the expectations of the community, because it combines the services during the separated into one place and involves all components of public services namely provincial government, local government districts municipalities, ministries agencies, state owned enterprises, enterprises and private. Besides, there are some obstacles that must be solved in the implementation of Public Service Maintenance, in order to be realized in all provincial government and local government of regency city in Indonesia. Therefore, it is necessary for government efforts to improve the legal basis of Public Service Mal from Ministerial Regulation to Presidential Regulation, so that Public Service Malls can be built throughout Indonesia. Keywords Public Service, Public Service Mall, Urgency, Constraints, ease of doing business "

"Kesehatan merupakan hak bagi setiap masyarakat yang dijamin oleh undang-undang. Diperlukannnya peranan pemerintah melalui kegiatan layanan publik dalam memenuhi kebutuhan kesehatan. Salah satu bentuk layanan publik yang dapat disediakan oleh pemerintah dalam memenuhi kebutuhan kesehatan masyarakat adalah dengan menyelenggarakan Jaminan Kesehatan Nasional-Kartu Indonesia Sehat (JKN-KIS). Salah satu jenis paket SC BPJS yang disediakan di Rumah Sakit Pendidikan Universitas Indonesia yaitu Paket BMHP di Ruang Perawatan. Paket ini berisi beberapa item obat dan BMHP yang digunakan selama perawatan dilakukan. Penerapan kendali biaya dan mutu yang dilakukan akan membuat item obat maupun BMHP yang dipaketkan sesuai dengan kebutuhan sehingga mengurangi jumlah pengembalian dan order tambahan pada paket BMHP di Ruang Perawatan sebagai kebutuhan pasien.

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Health is a right for every community that is guaranteed by law. The role of government is needed through public service activities in meeting health need. One form of public service that can be provided by government in meeting public health needs is by organizing the National Health Insurance-Indonesian Health Card (JKN-KIS). One type of SC BPJS package at the Universitas Indonesia Hospital is the package in the treatment room. This package contains several drugs item that are used during treatment. The implementation of cost and quality control will make drug items packaged according to needs, thereby reducing the number of returns and additional for package in the treatment room as needed by the patient."

" ABSTRAK Direct service mulai diterapkan di Jakarta sejak 2013 dan terus dikembangkan hingga saat ini oleh PT. Transportasi Jakarta. Salah satu bentuk direct service di Jakarta yaitu feeder busway ukuran medium. Feeder busway ukuran medium ini dioperasionalisasikan oleh Koperasi Angkutan Jakarta Kopaja . Kopaja merupakan satu-satunya operator bus medium PT. Transportasi Jakarta. Penelitian ini dilakukan di rute Manggarai-Universitas Indonesia, Tebet-Karet-Bidara Cina, dan Pulogadung-Pulogebang. Tujuan penelitian ini adalah untuk menganalisis pelayanan direct service oleh PT. Transportasi Jakarta pada feeder busway ukuran medium di rute Manggarai-Universitas Indonesia, Tebet-Karet-Bidara Cina, dan Pulogadung-Pulogebang. Penelitian ini menggunakan kriteria transportasi ideal, yaitu SCARCE. Metode penelitian ini yaitu dengan pendekatan kuantitatif melalui survey dan wawancara mendalam. Hasil penelitian ini adalah baik dengan skor baik sebesar 85 dan skor tidak baik sebesar 15 .

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ABSTRACT Direct service has started in Jakarta since 2013 and has been developing continously by PT. Transportasi Jakarta. One of kinds of direct service in Jakarta is medium feeder busway. The medium feeder busway is operated by Koperasi Angkutan Jakarta Kopaja , as the one and the only medium bus operator of PT. Transportasi Jakarta. The location of the research is Manggarai Universitas Indonesia, Tebet Karet Bidara Cina, and Pulogadung Pulogebang route. This research aims to analyze service of direct service by PT. Transportasi Jakarta on medium feeder busway at Manggarai Universitas Indonesia, Tebet Karet Bidara Cina, and Pulogadung Pulogebang route. This research uses ideal public transportation criteria, that is known as SCARCE. The approach is kuantitative through survey and depth interview. The result of the research is good with 85 good score and 15 bad score."