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"Penelitian ini bertujuan untuk menjelaskan Pengaruh Interpersonal Communication, Problem Solving Skills dan Quality of Work Life terhadap Employee Performance pada karyawan PT.Reckitt Benckiser. Penelitian menggunakan pendekatan kuantitatif dengan teknik pengumpulan data melalui penyebaran kuesioner kepada 116 responden  karyawan PT.Reckitt Benckiser. Teknik analisis data menggunakan analisis regresi berganda serta korelasi Pearson sebagai uji validitas, Alpha Cronbach sebagai uji reliabilitas, dan menggunakan perangkat lunak IBM SPSS Statistic 25 sebagai alat analisis. Hasil penelitian menunjukan bahwa adanya pengaruh signifikan antara Interpersonal Communication terhadap Employee Performance, Problem Solvng Skills terhadap Employee Performance dan Quality of Work Life terhadap Employee Performance. Sehigga variabel diatas dijabarkan memiliki pengaruh terhadap Employee Performance.

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This study aims to explain the influence of Interpersonal Communication, Problem Solving Skills and Quality of Work Life on Employee Performance of PT.Reckitt Benckiser employees. In this study uses a quantitative approach with data collection techniques through the distribution of questionnaires to 116 respondents of PT.Reckitt Benckiser employees. Data analysis techniques using multiple regression analysis and Pearson correlation as a validity test, Alpha Cronbach as a reliability test, and using IBM SPSS 25 statistical software as an analysis tool. The results showed that there was a significant influence between Interpersonal Communication on Employee Performance, Problem Solving Skills on Employee Performance and Quality of Work Life on Employee Performance. One of the variables above is described as having an effect on Employee Performance."

"Penelitian ini bertujuan untuk mengetahui pengaruh Quality of work life terhadap kinerja karyawan pada PT Citra International Underwriters dengan motivasi kerja sebagai variabel mediasi. Quality of work life diukur dengan menggunakan teori Wayne Cascio, kinerja diukur dengan menggunakan teori T.R Mitchell serta variabel motivasi kerja yang diukur dengan menggunakan teori yang dikemukakan oleh Stephen P Robbins. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei. Menggunakan teknik total sampling dengan responden sebanyak 102 orang. Data yang dikumpulkan dalam penelitian ini diolah dengan aplikasi IBM SPSS versi 26. Teknik analisis data menggunakan analisis regresi linear berganda dengan metode Causal Step dan Sobel test untuk menguji pengaruh langsung dan pengaruh mediasi di antara variabel-variabel kunci. Hasil analisis regresi linear sederhana mengindikasikan bahwa Quality of work life mempengaruhi kinerja karyawan secara positif dan signifikan. Hasil analisis regresi linear sederhana juga mengindikasikan bahwa Quality of work life mempengaruhi motivasi kerja secara signifikan. Kemudian, motivasi kerja mempengaruhi kinerja karyawan secara signifikan. Hasil analisis causal step mengindikasikan bahwa Quality of work life mempengaruhi kinerja karyawan melalui motivasi kerja secara signifikan. Hasil analisis causal step juga mengindikasikan motivasi kerja memediasi secara parsial antara pengaruh Quality of work life dengan kinerja karyawan. Artinya, Quality of work life dapat mempengaruhi kinerja karyawan secara langsung dan dapat dimediasi oleh motivasi kerja.

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This study aims to determine the effect of work life quality on employee ‘s performance at PT Citra International Underwriter with work motivation as a mediating variable. Quality of work life was assessed by using Wayne Cascio's theory, performance was assessed by using T.R Mitchell's theory and work motivation variables by using theories proposed by Stephen P Robbins. This study used quantitative survey methods by using a total sampling technique of 102 respondents. Collected data of this study were processed with the IBM SPSS version 26 application. Data analysis techniques used linear multiple regression analysis with the Causal Step method and Sobel test to collect and use mediation between key variables directly. The results of a simple linear regression analysis of the quality of work life influences the employee’s performance positively and significantly. The result of simple linear regression analysis proved that quality of work life influences work motivation significantly. Then, work motivation influenced the employee’s performance significantly. Analysis, causal, steps, interpreting, quality of life, optimizing employee performance through significant work motivation. The results of the analysis of causal steps proved that work motivation parcially mediated between the impact of Quality of Work Life and employee’s performance. In conclusion, the quality of work life can be mediated by work motivation till affected the company performance directly"

"ABSTRAKLingkungan kerja yang kondusif mempengaruhi kualitas kehidupan kerja dan dapatmembentuk sumber daya manusia yang berkualitas serta mendukung perbaikan kualitaspelayanan. Tujuan penelitian ini adalah menganalisis hubungan kualitas kehidupan kerjaterhadap kinerja pegawai di RSUD Kabupaten Ogan Ilir. Penelitian ini merupakanpenelitian kuantitatif dengan desain cross sectional pada 315 pegawai baik PegawaiNegeri Sipil maupun Tenaga Kerja Sukarela. Analisis yang dilakukan adalah univariat,bivariat dengan uji statistic chi square dan multivariat dengan regresi logistik gandamodel prediksi/determinan.Hasil penelitian menunjukkan kualitas kehidupan kerja masih kurang terutama rasabangga terhadap rumah sakit, keterlibatan/partisipasi pegawai dan fasilitas yang didapat.Demikian pula kinerja pegawai, dari 315 terdapat 164 pegawai 51,1 dengan kinerjakurang. Hasil uji statistic diketahui bahwa keterlibatan/partisipasi pegawai dan fasilitasyang didapat memiliki hubungan signifikan terhadap kinerja pegawai. Analisis lanjutdidapatkan tiga komponen yang mempengaruhi kinerja pegawai yaituketerlibatan/partisipasi pegawai, fasilitas yang didapat dan keselamatan lingkungan kerja.Komponen yang paling dominan adalah fasilitas yang didapat dengan nilai OR 2,670.Dari penelitian diharapkan RSUD Kabupaten Ogan Ilir dapat membentuk tim berisipegawai yang mewakili semua bidang, memperbaiki sistem pemeliharaan fasilitas rumahsakit, memberikan pelatihan dan seminar, menganggarkan secara khusus untuk perbaikansistem keselamatan dengan menambah alat pelindung diri, membetuk tim khusus yangmemperhatikan dan mengawasi keselamatan dan kesehatan pegawai yang dibawahi olehSPI Satuan Pengawas Internal dan mengaktifkan kembali SPI rumah sakit.

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ABSTRACTA conducive working environment affects the quality of working life and can form qualityhuman resources and support the improvement of service quality. The purpose of thisstudy is to analyze the relationship of quality of work life to employee performance inRSUD Ogan Ilir District. This research is a quantitative research with cross sectionaldesign on 315 employees both civil servants and freelancer. The analyzes were univariate,bivariate with chi square and multivariate statistic test with multiple logistic regressionof predictive determinant model.The result of the study shows that the quality of working life is still lacking, especiallythe pride of the hospital, the involvement participation of employees and the facilitiesobtained. Similarly, employee performance, of 315 there are 164 employees 51.1 withless performance. The result of the statistic test shows that the involvement participationof employees and facilities obtained has a significant relationship to the performance ofemployees. Further analysis found 3 components that affect employee performance is theinvolvement participation of employees, facilities obtained and safety of the workenvironment. The most dominant component is the facility obtained with an OR of 2.670.From the research, it is hoped that the RSUD of Ogan Ilir Regency can form a team ofemployees representing all fields, improve the system of maintaining hospital facilities,provide training and seminars, budgeting specifically for improvement of safety systemby adding personal protective equipment, forming a special team that pay attention andsupervise the safety and health of employees who are covered by SPI Internal ControlUnit and reactivate the hospital 39 s SPI. "

"Kinerja dari sebuah pelayanan publik memiliki dampak besar terhadap keberhasilan pembangunan ekonomi dan sosial suatu negara. Keberhasilan pelayanan publik sangat bergantung kepada pelayanan yang diberikan oleh sumber daya manusia di pelayanan publik tersebut. Dengan menggunakan teori motivasi kerja sebagai kerangka utama yang berpengaruh terhadap kinerja pegawai, penelitian ini dilakukan bertujuan melihat pengaruh Job Characteristic, Job Crafting dan Perceived Supervisor Support terhadap Employee Performance yang dimediasi oleh Meaningful Work. Penelitian ini merupakan penelitian kuantitatif, terhadap 605 pegawai BPJS Kesehatan yang merupakan lembaga pelayanan public di bidang jaminan kesehatan. Data penelitian diperoleh melalui kuesioner yang disebar secara online. Analisis hubungan antar variabel dilakukan melalui Structural Equation Model (SEM) dengan menggunakan software LISREL. Hasil dari penelitian ini menunjukkan bahwa Meaningful Work memiliki efek mediasi partial antara variabel Perceived Supervisor Support, Job Crafting dan Job Characteristics terhadap Employee Performance. Perceived Supervisor Support, Job Crafting dan Job Characteristics juga mempunyai pengaruh langsung secara signifikan terhadap employee performance. Implikasi dari penelitian ini adalah secara teoretis menguatkan teori motivasi kerja di sector pelayanan publik, implikasi manajerial bagi manajemen BPJS Kesehatan dan saran untuk penelitian yang akan datang.

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Public service performance has a key role in the economic and social development of the country. The success of public services is highly dependent on the services provided by human resources in the public service. By using the theory of work motivation as the main framework that affects employee performance, this study was conducted to see the effect of Job Characteristics, Job Crafting, and Perceived Supervisor Support on Employee Performance mediated by Meaningful Work. This research is a quantitative study, on 605 BPJS Kesehatan employees which are public service institutions in the field of health insurance. Research data were obtained through questionnaires distributed online. Analysis of the relationship between variables was carried out through the Structural Equation Model (SEM) using LISREL software. The results of this study indicate that Meaningful Work partially mediates between Perceived Supervisor Support, Job Crafting, and Job Characteristics variables on Employee Performance. Perceived Supervisor Support, Job Crafting, and Job Characteristics also significantly influence employee performance. The implications of this research are theoretically strengthening the theory of work motivation in the public service sector, managerial implications for BPJS Kesehatan management, and suggestions for future research."

"Penelitian ini untuk mengetahui pengaruh motivasi dan kepemimpinanterhadap kinerja pegawai disatuan kerja Direktorat Narkotika Sintetis. dari hasil uji t maka dapat ditarik kesimpulan bahwa variabel kinerja dipengaruhi oleh keduavariabel tersebut. tetapi variabel kepemimpinan sangat mempengaruhi perubahan darivariabel kinerja. bisa dilihat dari persamaan Y = 7,081 + 0,428x1 + 0,691x2.Hubungan antar pegawai khususnya pada level pegawai terjadi ketidakharmonisan karena masing-masing pegawai saling berkompetisi negative dikarenakankurangnya arahan operasional terhadap pendelegasian pekerjaan dari pimpinan yangcukup jelas kepada anak buah hal ini bisa dikarenakan tidak adanya Job descriptionyang jelas, Pemimpin pada Direktorat Narkotika Sintetis masih kurang mampumenguasai pekerjaan yang akan didelegasikan kepada anak buah sehingga banyakpegawai yang meningkatkan skill dalam penyelesaian pekerjaan secara individualagar bisa dilihat mampu bekeja dimata pimpinan. Hal ini membentuk iklimpersaingan yang negatif diantara pegawai, Kinerja akan menurun diakibatkan olehkitidak adaannya Job description yang jelas dan kurang mampunya pemimpin dalampemberian arahan operasional dalam pendelegasian tugasnya.

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This study to determine the effect of motivation and leadership to employee

performance work disatuan Synthetic Narcotics Directorate. of the t test results it can be concluded that the performance variable affected by both variables. but the

leadership variables greatly affect the performance of the variable changes. can be

seen from the equation Y = 7.081 + 0.428 x1 + 0.691 x2

Relationships among employees, especially at the level of employee

disharmony occurs because each employee competing negative due to the lack of

operational directives delegating the work of leadership is quite clear to subordinates

this can be due to the lack of a clear Job description, leader in Synthetic Narcotics

Directorate is less able to master the work to be delegated to subordinates so many

employees improve skills in the completion of work on an individual basis in order to

be able to bekeja eyes of the leadership. This forms a negative climate of competition

among employees, performance will decrease due to the Job description kitidak

adaannya clear and unqualified leader in providing operational direction in the

delegation of duties."

"ABSTRAKTesis ini tentang pengaruh motivasi kerja dan disiplin kerja terhadap kinerja pegawai pada Sekretariat Dewan Pertimbangan Presiden. Tujuan penelitian ini adalah 1 untuk menguji pengaruh motivasi kerja terhadap kinerja pegawai; 2 untuk menguji pengaruh disiplin kerja terhadap kinerja pegawai; 3 untuk menguji pengaruh motivasi kerja dan disiplin kerja secara bersama-sama terhadap kinerja pegawai. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei dalam pengumpulan data. Teknik pengambilan sampel menggunakan total sampling atau sensus sebanyak 57 orang pegawai. Teknik pengumpulan data dilakukan dengan menggunakan kuesioner. Metode analisis menggunakan analisis regresi sederhana dan berganda. Dari hasil penelitian membuktikan bahwa 1 ada pengaruh yang positif dan signifikan antara motivasi kerja terhadap kinerja pegawai Sekretariat Dewan Pertimbangan Presiden, 2 ada pengaruh positif dan signifikan antara disiplin kerja terhadap kinerja pegawai Sekretariat Dewan Pertimbangan Presiden, dan 3 ada pengaruh positif dan signifikan antara motivasi kerja dan disiplin kerja secara bersama-sama terhadap kinerja.

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ABSTRACTThis study is about the influence of work motivation and work discipline on the performance of employees at the Secretariat of the Presidential Advisory Council. The objectives of the study were 1 to examine the effect of work motivation on employee performance 2 to examine the effect of work discipline on employee performance 3 to test the effect of work motivation and work discipline collectively on employee performance. This research uses quantitative approach with survey method in collecting data. Sampling technique using total sampling or census as many as 57 employees. Data collection techniques were conducted using questionnaires. The method of analysis using simple and multiple regression analysis. From the result of the research proves that 1 there is positive and significant influence between work motivation on employee performance Secretariat of Presidential Advisory Council, 2 there is positive and significant influence between work discipline on employee performance Secretariat of Presidential Advisory Council, and 3 Positive and significant between work motivation and work discipline collectively on performance."

"ABSTRAKStudi pada kajian ini bertujuan untuk menganalisis pengaruh dari perceived organizational support, quality of worklife dan employee engagement terhadap employee performance di Inspektorat Jenderal Kementerian Perdagangan. Inspektorat Jenderal sebagai peraih WTA-ZI tahun 2017 dan nilai terbaik untuk implementasi SAKIP tahun 2017 di lingkungan Kementerian Perdagangan. Data dalam penelitian ini dikumpulkan melalui kuisioner yang dibagikan kepada 104 pegawai dan studi literatur yang didapatkan dari Sekretariat Inspektorat Jenderal. Metode analisis yang digunakan yaitu analisis deskriptif dan pendekatan SEM yang dalam pengolahan datanya menggunakan aplikasi software SMARTPLS3. Hasil dalam pengolahan data yang dilakukan terhadap 104 pegawai negeri sipil pada Inspektorat Jenderal menunjukan bahwa perceived organizational support dan quality of worklife mempunyai pengaruh secara signifikan terhadap employee engagement namun tidak berpengaruh secara signifikan terhadap employee performance.Sedangkan employee engagement berpengaruh secara signifikan terhadap employee performance. Berdasarkan uji hubungan tidak langsung perceived organizational mempunyai pengaruh terhadap employee performance melalui mediasi employee engagement dan variabel quality of worklife mempunyai pengaruh terhadap employee performance melalui mediasi employee engagement.

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ABSTRACTThe study of this study aims to analyze the effect of perceived organizational support, quality of work life and employee engagement to employee performance in the Inspectorate General of the Ministry of Commerce. Inspectorate General as WTA ZI winner in 2017 and the best value for SAKIP implementation in 2017 within Ministry of Trade. The data in this study were collected through questionnaires distributed to 104 employees and literature studies obtained from the Secretariat of the Inspectorate General. The analytical method used is descriptive analysis and SEM approach in the data processing using SMARTPLS3 software application. The results of data processing performed on 104 civil servants at the Inspectorate General showed that perceived organizational support and quality of worklife had significant influence on employee engagement but did not significantly influence employee performance. While employee engagement had significant effect on employee performance. Based on perceived organizational indirectness test have influence to employee performance through mediation of employee engagement and variable quality of worklife have influence to employee performance through mediate employee engagement. "

"Tujuan penelitian ini adalah untuk mengukur pengaruh kepemimpinan terhadap kinerja pegawai, mengukur pengaruh motivasi terhadap kinerja pegawai dan mengukur pengaruh kepemimpinan dan motivasi kerja secara bersama-sama terhadap kinerja pegawai Badan Pengembangan Sumber Daya Manusia Hukum dan HAM. Penelitian mengunakan pendekatan kuantitatif. Berdasarkan analisis data lapangan disimpulkan bahwa : 1) Variabel Kepemimpinan memiliki pengaruh signifikan terhadap variabel kinerja pegawai BPSDM Hukum dan HAM, 2)Variabel Motivasi kerja memiliki pengaruh signifikan terhadap variabel kinerja pegawai BPSDM Hukum dan HAM dan, 3)Variabel Kepemimpinan dan Variabel motivasi kerja berpengaruh signifikan terhadap variabel kinerja pegawai BPSDM Hukum dan HAM.

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The purpose of this study was to measure the effects of leadership on employee performance, measuring the effect of motivation on employee performance and measure the impact of leadership and motivation to work jointly on the performance of employees of the Body of Human Resource Development of the Ministry of Law and Human Rights (BPSDM). The study uses a quantitative approach. Based on field data analysis concluded that: 1) the variables of leadership have a significant influence on employee performances of BPSDM, 2)the motivation variables have a significant influence on employee performances of BPSDM and, 3) the variable of motivation and leadership influence significant impact on employee performance of BPSDM law and human rights."

"Inovasi merupakan salah satu aspek yang mempengaruhi kinerja karyawan di suatu perusahaan terutama perusahaan jasa, inovasi yang mempengaruhi kinerja karyawan terbagi menjadi dua indikator yaitu inovasi eksplorasi dan inovasi eksploitasi. Inovasi eksplorasi dikaitkan lebih terobosan dan ide terbarukan, inovasi eksploitasi mengacu untuk eksistensi dan perbaikan untuk pelayanan yang ada. Disamping itu penelitian ini bertujuan untuk mengukur seberapa pengaruh inovasi eksplorasi terhadap kinerja karyawan dan inovasi eksploitasi terhadap kinerja karyawan di PT. Bank Negara Indonesia Kantor Cabang Utama Rawamangun. Data diperoleh melalui penyebaran kuesioner kepada 68 orang responden yang terdiri dari Teller BNI Kantor Cabang Utama Rawamangun beserta cabang pembantu. Hasil penelitian ini menunjukan bahwa inovasi eksplorasi dan inovasi eksploitasi adalah memiliki pengaruh nyata terhadap kinerja karyawan di BNI Kantor Cabang Utama Rawamangun.

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Innovation is one aspect that affects the performance of employees in a company primarily services company, innovations that affect the employee's performance is divided into two indicators of innovation exploration and exploitation of innovation. More breakthrough innovations associated exploration and renewable ideas, innovation exploitation refers to the existence and improvement of existing services. Besides, this study aims to measure the effect of innovation exploration on employee performance and innovation exploits the performance of employees at PT. Bank Negara Indonesia Main Branch Office Rawamangun. Data obtained by distributing questionnaires to 68 respondents consisting of Teller BNI Main Branch Office Rawamangun and its branches. These results indicate that innovation is the exploration and exploitation of innovation has a significant effect on the performance of employees in BNI Main Branch Office Rawamangun."

"Tesis ini membahas proses business coaching yang dilakukan pada YES Cake & Bakery, suatu UKM yang bergerak di industri makanan. YES Cake & Bakery menawarkan serangkaian produk roti, cakes, dan kue kering. Tesis ini fokus membahas masalah yang dihadapi YES Cake & Bakery dalam bidang Sumber Daya Manusia (SDM). Masalah utamanya adalah bahwa YES Cake & Bakery belum memiliki sistem evaluasi kinerja karyawan. Penulisan tesis ini bertujuan untuk membantu YES Cake & Bakery dalam menyusun Key Performance Indicator (KPI) yang dapat digunakan untuk menilai kinerja karyawannya.

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This thesis discusses the business coaching process conducted at YES Cake & Bakery, a SME engaged in the food industry. YES Cake & Bakery offers a range of bakery products, cakes, and cookies. This thesis focuses on the problems faced by YES Cake & Bakery in the field of Human Resources (HR). The main problem is that YES Cake & Bakery does not yet have an employee performance evaluation system. This thesis writing aims to assist YES Cake & Bakery in preparing the Key Performance Indicator (KPI) that can be used to assess the performance of its employees."