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Potensi penerimaan Pajak Kendaraan Bermotor di DKI Jakarta sangat besar. Hal tersebut dibuktikan dengan jumlah wajib pajak kendaraan bermotor yang selalu meningkat setiap tahunnya. Skripsi ini membahas mengenai upaya Pemerintah Provinsi DKI Jakarta dalam mengoptimalkan penerimaan Pajak Kendaraan Bermotor di DKI Jakarta beserta kendala-kendala yang dihadapi dalam menerapkan optimalisasi tersebut. Penelitian ini dilakukan dengan menggunakan pendekatan post positivist dengan studi lapangan dan studi literatur. Hasil dari penelitian menunjukan bahwa upaya yang dilakukan untuk mengoptimalkan penerimaan pajak kendaraan bermotor adalah intensifikasi dan ekstensifikasi. Intensifikasi dilakukan dengan memperluas basis penerimaan dengan cara memperbaiki basis data objek PKB; memperkuat proses pemungutan dengan cara peningkatan sumber daya manusia di Bapenda dan UPP PKB DKI Jakarta; meningkatkan pengawasan dengan cara razia, door to door, penempelan stiker, program tax clearance, penerapan sanksi, pendekatan pelayanan dan pembayaran pajak ke wajib pajak; efisiensi administrasi dan menekan biaya pemungutan dengan cara pembayaran PKB secara online melalui e-samsat dan Samolnas; meningkatkan kapasitas penerimaan dengan cara koordinasi dengan pihak lain. Sedangkan ekstensifikasi dilakukan dengan mempercepat waktu pelayanan di Kantor Samsat dan pemberian keringanan pokok dan penghapusan sanksi administrasi BBN-KB atas penyerahan kepemilikan kendaraan bermotor kedua dan seterusnya. Kendala-kendala yang dihadapi dalam optimalisasi penerimaan Pajak Kendaraan Bermotor di DKI Jakarta diantaranya adalah kurangnya kuantitas sumber daya manusia di UPP PKB DKI Jakarta, sarana dan prasana yang tidak terbarukan, dan kurangnya kepatuhan wajib pajak.

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Potential of vehicle tax revenue in DKI Jakarta is very high. That is evidenced by the number of vehicle taxpayers which always increases every year. This thesis focus on DKI Jakarta Local Government’s effort to optimize vehicle tax in DKI Jakarta along with its obstacles which encountered in implementing that optimization. This study use the post positivist approach by conducting field and literature research. The results show that the effort to optimize vehicle tax revenue are intensification and extensification. Intensification is done by expanding revenue basis by improving database of PKB’s objects; strengthening collection process by increasing the quality of human resources in Bapenda and UPP PKB DKI Jakarta; increasing supervision by raids, door to door, sticker attachments, tax clearance program, applying tax penalties, service approaches and tax payments to taxpayers; increasing administration efficiency and reducing collection fees by PKB payments online throught e-samsat and Samolnas; and increasing revenue capacity by coordinating with other institute. While extensification is done by speeding up service time at Samsat office and granted basic relief and exemption of administrative sanction BBN-KB of the second vehicle and so on. The obtacles that are faced in optimizing vehicle tax revenue in DKI Jakarta are lacking quantity of human resources in UPP PKB DKI Jakarta, facilities and infrastructure that are not renewable, and lacking of taxpayers compliance.

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"ABSTRACTJumlah pengguna e-Samsat di ibukota tertinggal jauh jika dibandingkan provinsi lain seperti Bali atau Jawa Timur. Volume kendaraan yang terus bertambah di DKI Jakarta seharusnya menjadi potensi efisiensi layanan pembayaran Pajak Kendaraan Bermotor dengan pemanfaatan e-Samsat, namun hingga dua tahun setelah diresmikan e-Samsat belum mampu untuk merambah masyarakat secara luas, hal ini disebabkan oleh berbagai alasan. Tujuan dari penelitian ini adalah untuk menganalisis proses pembuatan keputusan penggunaan e-Samsat oleh Samsat Jakarta Selatan. Penelitian ini menggunakan metode kuantitatif dengan teori innovation-decision process dan metode pengumpulan data dilakukan melalui kuesioner dan wawancara. Hasil penelitian menunjukkan bahwa dalam proses pengambilan keputusan penggunaan e-Samsat di Samsat Jakarta Selatan tahapan yang paling signifikan adalah tahap pengetahuan (knowledge) dimana mayoritas pembayar pajak tidak mengetahui apa itu layanan e-Samsat, sebaliknya, pembayar pajak yang mengetahui e-Samsat membentuk sikap positif terhadap inovasi e-Samsat. Sikap yang cenderung positif dikonfirmasi lagi dengan minat pembayar pajak yang mempertimbangkan akan membayar pajak menggunakan e-Samsat lain kali di masa depan. Untuk itu langkah yang paling tepat untuk meyakinkan pembayar pajak untuk menggunakan e-Samsat adalah dari sosialisasi agar pembayar pajak mengetahui e-Samsat dan dapat membentuk sikap hingga pada akhirnya memutuskan untuk menggunakan e-Samsat.

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ABSTRACTThe number of e-Samsat users in the capital is far behind compared to other provinces such as Bali or East Java. The increasing volume of vehicles in DKI Jakarta should be potential for efficiency of motor vehicle tax payment services with the use of e-Samsat, but up until two years after the launching, e-Samsat has not been able to reach the public at large, this is due to various reasons. The purpose of this study was to analyze the decision-making process of e-Samsat adoption at South Jakarta Samsat. This study uses quantitative methods with innovation-decision process theory and the method of data collection is done through questionnaires and interviews. The results showed that in the decision-making process using e-Samsat in South Jakarta Samsat the most significant stage was the stage of knowledge where the majority of taxpayers did not know what e-Samsat services were. Despite the lack of knowledge, taxpayers who knew e-Samsat formed a positive attitude towards e-Samsat innovation. A positive attitude is confirmed again with the interest of taxpayers who are considering paying taxes using e-Samsat next time in the future. Bottom line is, the most appropriate step to convince taxpayers to use e-Samsat is from socialization so that taxpayers know e-Samsat and can shape attitudes to finally decide to adopt e-Samsat."

"Skripsi ini membahas tentang Analisis Penerapan Tarif Progresif Pajak Kendaraan Bermotor Terhadap Penerimaan Bea Balik Nama Kendaraa Bermotor II Di DKI Jakarta. Jenis penelitian ini adalah penelitian kualitatif dengan metode analisis deskriptif. Hasil penelitian ini adalah sejak penerapan tarif progresif PKB banyak Wajib Pajak yang melaporkan kendaraan yang telah dijual agar kendaraan tersebut diblokir guna menghindari tarif progresif. Akibatnya pembeli kendaraan bekas tidak dapat meminjam KTP untuk mengurus pajak kendraan dan harus melakukan balik nama sehingga penerimaan BBN-KB II di DKI Jakarta menjadi semakin meningkat. Faktor-faktor yang mempengaruhi penerimaan BBN-KB II di DKI Jakarta adalah hukum pajak, tingkat pertumbuhan kepemilikan kendaraan bermotor baru, tingkat kesadaran Wajib Pajak, dan penerapan tarif progresif Pajak Kendaraan Bermotor.

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This paper discusses about Analysis Application Progressive Tariff of Motor Vehicle Tax To Receipt Used Motor Vehicle Title Transfer Tax in Jakarta. The research is qualitative research using descriptive analysis. The result is that since the application of progressive tariff of Motor Vehicle Tax, many tax payers who report that the vehicle has been sold to be blocked in order to avoid progressive tariff. As a result, used second vehicle buyers can not borrow identity cards to pay vehicle tax and have to do rename, so receive BBN-KB II in Jakarta be increasing. Factors that influence the acceptance of BBN-KB II in Jakarta are tax law, the growth rate of new vehicle ownership, the level of taxpayer awareness, and application progressive tariff of Motor Vehicle Tax."

"Skripsi ini menganalisa strategi yang digunakan oleh Kantor Pelayanan Pajak Wajib Pajak Besar Dua mengelola kepatuhan dari wajib pajak terdaftar dan melihat peranan Akuntan Publik terkait kepatuhan pajak tersebut. Penelitian ini merupakan penelitian kualitatif dengan desain deskriptif. Hasil penelitian ini menunjukkan bahwa co-operative compliance strategy adalah cara yang paling sesuai dalam mengelola kepatuhan pajak, namun butuh beberapa perubahan mengingat kegiatan yang dijalankan masih belum efektif meskipun sudah positif dalam mengelola kepatuhan pajak dan penerimaan pajak; dan dari sisi Akuntan Publik agar terus mempertahankan kualitas kinerja serta independensinya agar dapat memberikan opini yang sesuai mengingat pentingnya opini Akuntan Publik bagi kepatuhan pajak.

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The focus of this study is to analyze the strategy used by the Tax Office of the Large Taxpayers II in managing tax compliance of Large Taxpayers and knowing the role of Public Accountant related to the tax compliance. This research is a qualitative research with descriptive design. The results of this study conclude that co-operative compliance strategy is the most appropriate strategy to manage the compliance of Large Taxpayers but still need changes since we know that it has not been effective, even it has a positive impact on the tax compliance and tax-revenue; And from the Public Accountant to keep on developing the quality of performance and independence in order to provide opinions that really describe the condition of a company."

"Skripsi ini membahas mengenai faktor-faktor yang memengaruhi kepatuhan wajib pajak hotel atas rumah kos selama tahun 2010 pada Suku Dinas Pelayanan Pajak I Kota Administrasi Jakarta Pusat. Permasalahan yang diangkat dalam skripsi ini adalah faktor-faktor apa sajakah yang memengaruhi kepatuhan wajib pajak hotel atas rumah kos selama tahun 2010 di Suku Dinas Pelayanan Pajak I Jakarta Pusat, mengingat pajak ini merupakan jenis pajak baru dan kepatuhannya rendah. Penelitian ini menggunakan pendekatan kualitatif. Hasil penelitian ini menunjukkan bahwa ada beberapa faktor yang memengaruhi kepatuhan para wajib pajak tersebut Faktor utamanya yakni kondisi ekonomi para pengusaha rumah kos serta sosialisasi yang kurang dan tidak merata.

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This undergraduate thesis focuses on the factors that influence the compliance of taxpayers of hotel tax of boarding house during the year 2010 in Suku Dinas Pajak I Jakarta Pusat. The issue that is discussed in this undergraduate thesis is factors that influence the compliance of hotel tax of boarding house taxpayers during the year 2010 on Suku Dinas Pajak I Jakarta Pusat, noticing that this tax is a newly-applied tax and has a low level of compliance.

This research uses qualitative method. The result of this research shows that there are a few factors that influence the compliance of those taxpayers. The main factors are the economic condition and the insufficient socialization related to those boarding house?s owners."

"Milka Casanegra denotes that "Tax Administration is Tax Policy". It means tax administration dictates tax policy (Brooks). The developed as well as developing countries have the same challenges in improving tax compliance to increase their revenue capacity; and for that purpose tax reform will be a mantra of tax modernization. The objective of tax reform is different between developing countries and developed countries. For the latest, beside to respond the increased market economy the tax reform is aimed to improve the number of taxpayers.

Tax reform in Indonesia launched in 1983 characterized by the application 'of the self assessment system in its tax regime. Citing the Gillis's, Gunadi says that the tax reform in Indonesia is phenomenal and monumental because it not only has the clear goals for improving tax administration and facilitating taxpayers compliance but also will be the road to create the tax voluntary compliance in the future. Directorate General .of Tax (DGT) as the tax authority in Indonesia envisages being a public service model that operates the world class tax system and management. Achieving that vision, DGT formulated-the-Medium-term-Tax Reform Policy (3-5 years) in 2001 which, amongst other, placed the attention on taxpayer service programs, i.e. The Tax Service Improvement Program and The Development of Excellent Service Program. In short, these programs focused on accessibility improvement for the taxpayers to report, update, pay, consult, get assistance, and gain information about tax. This will be achieved by the development of the office automation, creation of advanced multimedia access, and improvement of the service capacity of their human resources.

The interesting question is to which extend those taxpayers service programs.have made impact on taxpayers compliance? The central focus of this thesis tries to answer this issue. However, due to the complexity of the compliance matter, this study has several limitations such as (i) the unit analysis is narrowed only to one local tax office (Kantor Pelayanan Pajak1KPP), (ii) the respondents are limited only for the corporate-type taxpayers, (iii) the data used is cross-section instead of time series, and (iv) the model excludes other important determinants that reflect the enforcement approaches such as tax audit, effectiveness of sanction, and tax automation as well.

The theories used to construct the research model are (i) Theory of Tax Compliance, (ii) Theory of Service Quality, and (iii) other contemporary study in the public administration. Research conducted by Price Waterhouse which measured the impact of IRS's Taxpayers Assistance Program to the level of tax compliance in 1989 concluded that the program plays significant role in improving taxpayers compliance. Studying several researches that developed the tax compliance measurements, this study adopts the Adam Forest's qualitative indicators, i.e. both (i) the occurrence of overstating the cost, and (ii) the occurrence of concealing the income by taxpayers. The measurements of service quality used in this study are combination of the service quality indicators developed by Parasuraman and the service quality principles remarked by David Osborne.

The methodology employed in this study is social research. Data collected by using questionnaire instruments, and treated as quantitative (interval). Beside descriptive analysis, this study also uses statistical analysis (multivariate analysis) to conclude the degree of causal-effect between the quality service in the programs and the compliance. All data processing uses SPSS release 10.

The study concludes that (i) there is correlation between the tax service quality in the programs and the level of taxpayers compliance. However, the regression model shows that the service quality variables are not strongly able (only 25,61%) to explain the degree of compliance as reflected in the low value of determination coefficient (R2), (ii) the model expresses that there are three service quality measurements which have significant influence to the tax compliance, i.e. (a) the physical appearance of tax-office building, (b) the fairness of tax officers in servicing, and (c) the simple implementation of service procedures. The low R2 mentioned above reflects the weakness of Taxpayers Service Program in affecting taxpayers compliance. However, as argued by Gill, the tax reform demands a comprehensive tax policy instruments. Taxpayers service is only a part of strategy to raise tax compliance beside other vast activities such as tax campaign, tax education, etc. Meanwhile, another strategy is aimed to eradicate the noncompliance taxpayers by enforcement activities e.g.: tax auditing, sanction fostering, administration automation, etc. Therefore, this study suggests the further study might take into account those important activities in the analysis model in order to obtain the clearer picture on how to increase taxpayers compliance."

"Salah satu kebijakan yang lahir dari Undang-Undang Nomor 28 Tahun 2009 tentang Pajak Daerah dan Retribusi Daerah adalah kebijakan earmarking taxatas beberapa pajak daerah. Kebijakan earmarking tax merupakan pengalokasian khusus dari penerimaan pajak tertentu yang digunakan untuk kepentingan tertentu. Penerapan Konsep earmarking tax di Indonesia dapat diterapkan pada penggunaan pererimaan negara dari sektor pajak. Penerapan Kebijakan earmarking tax di provinsi DKI Jakarta terkait Pajak Kendaraan Bermotor diatur didalam Peraturan Daerah Nomor 8 Tahun 2010 sebagaimana telah diubah dengan Peraturan Daerah Nomor 2 Tahun 2015 tentang Pajak Kendaraan Bermotor. Metode penelitian yang akan digunakan dalam penelitian ini adalah metode penelitian yuridis-normatif atau penelitian dengan pendekatan kualitatif dengan menekankan pada penggunaan norma-norma hukum yang ada dalam peraturan perundang-undangan serta bentuk penerapannya. Berdasarkan Pasal 11 Perda PKB dijelaskan bahwa hasil dari penerimaan Pajak Kendaraan Bermotor paling sedikit 20% (dua puluh persen) dialokasikan untuk pembangunan dan/atau pemeliharaan jalan serta peningkatan moda dan sarana transportasi umum. Kebijakan earmarking tax telah secara efektif dikelola oleh pemerintah daerah provinsi DKI Jakarta yang mana dalam hal ini pemerintah daerah telah memenuhi standar minimum pengalokasian sebesar 20%.

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One of the policies contemplated in the Law No. 28 of 2009 on the Local Taxes and Charges is the earmarking tax policy on some regional taxes. The earmarking tax policy is a special allocation of particular tax revenues that are used for certain purposes. The earmarking tax concept in Indonesia can be applied on the use of the state revenues from the tax sector. The application of the earmarking tax policy in DKI Jakarta regarding the Vehicle Tax is set out in the Regional Regulation No. 8 of 2010 as amended by the Regional Regulation No. 2 of 2015 on Vehicle Tax. The research method that will be used in this research is juridical-normative or with a qualitative approach by emphasizing the use of legal norms in the legislation and the form of its application. Based on Article 11 of the Vehicle Tax Regulation, it is mentioned that total amount generated from the receipt of Vehicle Tax at least 20% (twenty percent) are allocated for the construction and/or maintenance of roads and the improvement of modes and facilities of public transportation. The earmarking tax policy has been effectively managed by the Government of DKI Jakarta, where in this case the Government has complied the minimum allocation standard of 20%.

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"Berdasarkan pada slippery slope framework, kepatuhan Wajib Pajak dibagi menjadi dua jenis, yaitu kepatuhan pajak sukarela dan kepatuhan pajak paksaan. Saat ini, pemerintah berusaha untuk meningkatkan kepatuhan pajak sukarela melalui pemberian kualitas pelayanan yang baik. Penelitian ini bertujuan untuk menganalisis pengaruh kualitas pelayanan otoritas pajak terhadap kepatuhan Wajib Pajak orang pribadi serta strategi layanan yang ditempuh otoritas pajak untuk meningkatkan kepatuhan Wajib Pajak orang pribadi. Pendekatan penelitian ini adalah pendekatan kuantitatif. Dalam metode kuantitatif, peneliti mengumpulkan data melalui penyebaran kuesioner ke 100 respondendengan teknik pengambilan sampel non-probability sampling dan diolah dengan menggunakan uji statistik deskriptif, uji regresidan uji koefisien determinasi. Dalam metode kualitatif, peneliti mengumpulkan data melalui wawancara dan diolah untuk tujuan triangulasi serta memperkaya analisis terhadap hasil olah data kuantitatif. Penelitian ini memperoleh hasil bahwa kualitas pelayanan otoritas pajak berpengaruh terhadap kepatuhan Wajib Pajak (sebesar 48,1%) di KPP Pratama Pasar Rebo.

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Based on slippery slope framework, tax compliances determined into two types, voluntary tax compliance and enforced tax compliance. Nowadays, government is trying to increase voluntary taxes through the provision of good quality services. This research was conducted in order to analyze the impact of service quality to individual tax compliance and service strategies to increase individual tax compliance. The approach of this research is quantittave approach. In quantitative method, researcher collected data(s) using questionnaires to 100 respondents with non-probability sampling techniques and processed using descriptive statistic, regression, and coefficient of determination test. In qualitative method, researcher collected data(s) using interview then processed for triangulation purpose and enrich the analysis of the quantitative results. The results indicate that service quality have effect on individual tax compliance (48,1%) in KPP Pratama Pasar Rebo."

"In APBN Year 2002-2003 tax income gave 70%-80% contribution for state income, which Income tax gave the biggest contribution about 50%. Therefore to improve tax income from income taxes in the future, to be needed by the improvement of taxpayer compliance. According to the above statement, hence factors influencing the compliance of taxpayer in filling corporate income tax return is an interesting issue to be researched.Corporate income tax return filling arranged in Act of Republic of Indonesia No. 16 year 2000 (KUP) concerning: tax return, Bookkeeping, Inspection and Sanction. And Act of Republic Of Indonesia No. 17 year 2000 (income tax) about * calculation in tax liability. And guide of execution of admission filling of corporate income tax return Decision of DIP No. KEP-185IPJ./2003. The fundamental of problems is how far tax payer comprehend Law and Regulation of Taxation including the ability of conducting fiscal correction of financial statement base on calculation taxes amount owed to be filed in tax return, and what kind of effort which have been conducted by DJP to push voluntary compliance creation (compliance voluntary) of taxpayer in filling tax return.In developing theoretical framework, research taken is library a research. The knowledge and ability of Taxpayer in comprehending and laws application and Regulation of Taxation is the main variable which influence compliance of 'Taxpayer in filling tax return. Counseling and also inspection is an important matter for DIP so that tax payer feel to be observed and will request to fulfill accountability of responsibility in filling tax return using Self Assessment system.Research type used is qualitative with analytical descriptive. Method data collecting is "quota sampling" to be held an interview with by using guidance of interview at tax payer, tax consultant, even at Functionary of DJP which related to admission the filling of corporate income tax return. The result of the Research analyzed and reported in tabular, composition and descriptive.Research result shows the existence of high impact between knowledge and ability of Taxpayer to comprehend and laws application and Regulation of Taxation, to the compliance of in filling income tax return. Role of inspection and counseling by DJP have a big impact in realizing compliance of level of tax payer in filling income tax return. Policy of giving the predicate of "Obedient tax payer" by DJP, to motivate obedient tax payer so that, this program not yet so drawn for most tax payer because do not influence tariff of tax payment.Analysis to research finding show that: Formal compliance of tax payer in submitting income tax return in KPP Bekasi is only 30% from amount of income tax return which enlist, and among which have submitted income tax return the 64% is zero tax return. For the measurement of accuracy calculation in tax liability in tax return seen from ability of tax payer in conducting fiscal correction to financial statement only 25% from tax payer the research, consist of " Obedient tax payer" and " Regular tax payer submit tax return", and this tax payer there no correction of tax officer after checked_ From this finding result earn requested that there is still lower mount compliance of tax payer in filling corporate income return. Added again with limitation of DJP Resources in conducting inspection to corporate income tax return, hence tax potency owed by which not yet dug by in KPP Bekasi is still high.Conclusion, that knowledge and ability of tax payer for the application of Law and Regulation of Taxation influence compliance of tax payer in filling seen corporate income tax return of result inspection of tax officer to tax return submitted by tax payer most unable to fulfill the laws and regulation of Taxation. Strive counseling of DJP to socialize Law and Regulation of Taxation there are, but not yet reached entire/all levels of taxpayer. And activity of inspection by DJP still limited and prioritized to overpaid tax return, condition of this also give opportunity for tax payer which tend to avoid Tax, to submit underpaid tax return in order not to be object of inspection. To improve compliance of tax payer in filling tax return repair there must be from both parties, first tax payer have to improve the knowledge of comprehending rule of legislation of Tax to fill corporate income tax return. Both of DJP as Stakeholders running role to improve acceptance of Tax better progressively fraternize in giving counseling but coherent in executing inspection by totally to all tax payer, therefore shall DJP conduct inspection pursuant to data of DJP alone is not pursuant to restitution, and in management and inspection of corporate income tax return use information technology system like sketch which have in format by DJP, so that tax payer feel to be observed and asked the accurate is calculation of and accountable and also responsible in filling tax return using the system of self assessment."

"ABSTRAKSistem Administrasi Perpajakan Modern (SAPM) yang dilaksanakan oleh Direktorat Jenderal Pajak, bertujuan untuk memberikan pelayanan prima kepada Wajib Pajak. Salah satu implementasi SAPM adalah penunjukkan staf pendukung pelayanan, yaitu Account Representative (AR). Dalam melaksanakan tugasnya, AR harus selalu memperhatikan kinerja layanan kepada Wajib Pajak. Kinerja layanan yang balk akan tercermin dari kepuasan Wajib Pajak. Pengukuran kinerja layanan perlu dllakukan untuk mengetahui apakah layanan yang diberikan sudah memuaskan atau masih perlu ditingkatkan. Oleh karena itu, studi ini dilakukan untuk menjawab permasalahan tersebut. Studi ini mengambil lokasi di KPP Madya Tangerang. Hal ini dilakukan dengan alasan sebagai betikut, di KPP Tangerang, belum pernah ada evaluasi mengenai kinerja AR melalui survei kepada Wajib Pajak. Padahal, peran inl telah dlperkenalkan sejak tahun 2006. Kualitas layanan AR diukur melalui lima dimensi yaitu: (1) tangible; (2) reliability; (3) responsiveness; (4) assurance; dan (5) empahty. Wajib Pajak diminta memberikan penilaian mengenai kinerja AR dalam memenuhi aspek pelayanan yang terdapat di setiap dimensi Selaln itu, Wajib Pajak juga diminta untuk memberikan persepsi mengenai tingkat kepentlngan setiap aspek pelayanan tersebut. Skala penilaian menggunakan skala Likert 1-4. ini memetakan pola kesesuaian antara kinerja dan tingkat kepentingan Diagram Importance-Performance Analysis. Setiap aspek layanan akan mempunyai posisi relatlf terhadap sumbu tengah X dan Y yang..."