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"The study aims to usability analysis the National Library of Indonesia home page based the results of Paramjeet and Gupta research. The method used was think-aloud. In this method, one user was observed when doing the assignment and asked to express choices, feelings, or thoughts when testing the website. There are seven phases in this method, i.e 1) literature study of usability, usability testing and think- aloud, 2) self-evaluation of the home page of National Library of Indonesia website, conducted by comparing the results of Paramjeet and Gupta study, 3) determination of assessment parameters, 4) determination of the number and criteria of the respondents, 5) analysis of home page usability by the respondents, 6) analysis of the results, conducted based on the respondent transcripts, and 7) recommendations. There were ten respondents, with medium internet literacy skill. They expressed their thoughts and feelings when testing the home page. There were criteria used in the assessment :1) the main features consist of logo and name of organization, about us, contact us, and archive and archiving; 2)URL (Uniform Resources Locator); 3) window title; 4) date and time; 5) writing content; 6) navigation; 7) search; 8) graphic and animation.Based on the analysis, it shows that home page of the National Library of Indonesia website needs to be improved. The improvements needed are: the addition of about us feature on the main menu; contact us becomes part of about us in the main menu; the results of the archive and archiving is in the form of title, in order to facilitate the information retrieval; the moving boxes in the navigation are replaced with fixed boxes using different colors with the color news; the search is equipped with advanced search, and graphics and animation should also be improved not only as a home page ornament."

"Creating a university librarys website needs to pay attention to usability aspect as a key of success and also as a user requirement for a website existence. The purpose of this research is to identify and analyze what problem would user facing and also giving a recommendation for maintenance in websites interface to become more user-friendly. In this research, we did usability test to Universitas Mercu Buana librarys website using cognitive walkthrough method. A Cognitive walkthrough is a method to test usability where tester does series of task scenario to reach its goal. Usability test component covers effectiveness and efficiency. The result of this testing shows that the rate of finished task scenario from respondent are 90%. The Margin of error in this task scenario are from downloading from ProQuest database article. The average time for respondent completes all the task scenario is 680 seconds. The problem that users facing when using the website are finding book title, downloading thesis, finding journal title, finding article title, and downloading article from ProQuest database. the improvement this website need are adding the new search filter for ProQuest database article, the search box should be on every web pages, collection availability status should be showing in the search result without clicking title or call number, and term naming should be relevant to the content."

"Government and public service systems in the E Government era are demanded to be transparent, effective, efficient, accountable and useful in society. These are the challenges that has to be faced by government institutions in conducting their functions. The rapid advance of information and communications technology opens the opportunity in accessing, processing and using the information fast and accurately.This research aims to analyze customer satisfaction towards Information and Documentation Management Officer (IDMO) Perpusnas RI website quality (http://ppid.perpusnas.go.id/). Electronic service quality model used in this research is NetQual (Bressolles, 2006) consisting of 18 variables representing five dimensions of service quality, namely information, ease of use, design, reliability, dan privacy/security.This research used quantitative descriptive approach supported with survey of 48 respondents who have accessed PPID Perpusnas RI website.This research used two methods in analyzing data, customer satisfaction index and importance performance analysis.The result indicated that overall user was not satistified with PPID Perpusnas RI website, with customer satisfaction index 39,71 % (very poor). It is also parallel with analysis result of importance performance rate whose gap ranges from -015 to -1,23 with average total score is -0,85. It could be concluded that customer respondents generally has not satisfied with the quality of PPID Perpusnas RI website."

"Evaluasi didefinisikan sebagai proses sistematis untuk menentukan kegunaan, manfaat, nilai dan harga diri sesuatu. Dalam perpustakaan digital evaluasi berarti proses untuk menentukan apakah maksud dan tujuan dari perpustakaan digital dapat tercapai. TLA merupakan salah satu cara untuk mengetahui secara menyeluruh bagaimana pengguna menggunakan perpustakaan digital. Sistem transaction logging bisasanya merupakan sebuah fitur otomasi perpustakaan yang dapat digolongkan dalam dua kategori: 1) sistem yang menghitung transaksi yang mereka lakukan dan 2) sistem yang menyimpan teks hasil transaksi. Selain mengevaluasi menggunakan transaction log analysis (TLA) online survey dapat juga dijadikan komplemen pada penggunaan suatu website atau situs. TLA dapat merekam perilaku pengguna pada saat online dan survey adapat merekam motivasi, tujuan, sikap dan tingkat kepuasan. Dengan mengkombinasikan TLA dan online survey pencatatan akan lebih komprehensif. Dengan menghimpun data dengan pencatatan diharapkan dapat membantu kita mengetahui apa pengguna perpustakaan digital lakukan di perpustakaan kita, dan kemudian dapat membuat kebijakan bagaimana mempertemukan kebutuhan pengguna dengan meningkatkan kualitas pencarian dengan memperbaiki setiap interface pada sistem kita. TLA akan sangat berguna bila digunakan untuk mengkaji perilaku pengguna perpustakaan digital atau situs yang kita punya. Dari pencatatan tersebut kita dapat mengevaluasi perpustakaan digital atau situs yang kita miliki dengan mengetahui dari pencatatan tersebut, siapa pengguna kita, informasi apa yang pengguna butuhkan, bagaimana perilaku pencarian pengguna, mengapa pengguna memerlukan informasi tersebut."

"Situs Perpustakaan Universitas Indonesia (UI) adalah sistem informasiperpustakaan digital akademik yang dimiliki oleh Universitas Indonesia atau bisa disebut juga Library Automation and Digital Archive (LONTAR), yang digunakan oleh mahasiswa Universitas Indonesia sebagai salah satu unit pendukung pengajaran dan penelitian. Dikembangkan mulai dari tahun 2003, situs Perpustakaan UI hingga saat ini belum pernah dilakukannya penelitian terkait evaluasi usability. Selain itu, situs Perpustakaan UI memiliki bounce rate yang tinggi apabila dibandingkan dengan perpustakaan digital Perguruan Tinggi Negeri lainnya, sehingga perlunya diadakan evaluasi pada situs Perpustkaan UI. Penelitian ini dilakukan untuk mengetahui apa yang dibutuhkan oleh pengguna dan kesulitan apa saja yang dimiliki oleh pengguna selama menggunakan situs Perpustakaan UI. Pengguna yang akan diteliti di penelitian ini adalah mahasiswa dan juga alumni dari Universitas Indonesia. Evaluasi usability dan perancangan desain perbaikan dilakukan dengan menggunakan pendekatan User-Centered Design. Evaluasi dilakukan dengan survei daring, usability testing, dan juga contextual interview dengan metode kuantitatif dan kualitatif yang selanjutnya dihubungkan dengan prinsip Eight Golden Rules of Interface Design. Hasil penelitian dari survei daring dan usability testing serta contextual interview dapat menghasilkan tiga persona dan menunjukkan bahwa usability dari situs Perpustakaan UI yang sekarang perlu dilakukannya perbaikan. Rancangan desain perbaikan yang telah dibuat terbukti menyelesaikan permasalahan usability yang ada, diukur dari completion rate dan time-based efficiency yang meningkat secara signifikan pada situs Perpustakaan UI.

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The Universitas Indonesia Digital Library website is an academic digital library information system owned by the Universitas Indonesia (UI) or can be called the Library Automation and Digital Archive (LONTAR), which is used by the Universitas Indonesia students as one of the learning and research support units. Developed since 2003, the UI Digital Library website has never been done any research on usability evaluation, to date. In addition, the UI Library website has a high bounce rate when compared to the other Public Universities Digital Library, so there is a need to conduct an evaluation on the UI

Library website. This research was conducted to find out what is needed by the user and what kind of difficulties that user has while using the UI Library website. Users who will be examined in this research are the students and the alumni of Universitas Indonesia. Usability evaluation and design improvements is carried out using the User-Centered Design Approach. Evaluations are carried out with the online survey, usability testing and also contextual interviews with quantitative and qualitative methods which are then linked to the principle of Shneiderman’s Eight Golden Rules of Interface Design. The results of the online survey, usability testing and contextual interview produced three personas of users and show that the usability of the UI Library website needs to be improved. The design improvements that have been made, has been proven to solve the existing usability problem measured by completion rate and time-based efficiency which have increased significantly on the UI Library website."