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"PT Indonesia Power Unit Jasa Pemeliharaan (UJH) menyadari pentingnya mengelola pengetahuan yang dimiliki oleh para pegawainya, khususnya dalam hal pemeliharaan pembangkit, agar menjadi aset perusahaan yang dapat berguna bagi kelangsungan bisnis perusahaan. Salah satu upaya menjaga pengetahuan ini adalah dengan menggunakan sistem manajemen pengetahuan Indonesia Power Knowledge Management System (IPKMS) atau lebih dikenal dengan Knowlede Center sebagai sarana untuk berbagi pengetahuan. Namun demikian, antusias para pegawai dalam penggunaan aplikasi ini dirasakan masih kurang, dimana baru sekitar 30% dari total pegawai yang menggunakan aplikasi ini. Penelitian ini dilakukan untuk mengetahui faktor-faktor apa saja yang memengaruhi para pegawai dalam menggunakan Knowledge Center beserta rekomendasi perbaikannya. Pendekatan mixed method digunakan dalam penelitian ini dengan menggunakan model penerimaan teknologi unified theory of acceptance and use of technology (UTAUT) dan tambahan variabel organizational factors (budaya perusahaan dan struktur organisasi) serta KMS self-efficacy. Jumlah data yang berhasil dikumpulkan sebanyak 174 buah, kemudian dianalisis menggunakan metode partial least squares structural equation modelling (PLS-SEM). Hasil penelitian menyimpulkan bahwa faktor-faktor yang memengaruhi para pegawai dalam penerimaan aplikasi Knowlede Center adalah effort expectancy, organization culture, organization structure, facilitating condition, KMS self-efficacy dan behavioral intention. Focus Group Discussion dilakukan dengan bidang terkait untuk menguatkan hasil penelitian dan penyusunan rekomendasi perbaikannya.

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PT Indonesia Power Unit Jasa Pemeliharaan (UJH) realizes the importance of managing the knowledge possessed by its employees, especially in terms of plant maintenance, to become a company asset that can be useful for the continuity of the company's business. One effort to maintain this knowledge is using Indonesia Power Knowledge Management System (IPKMS) known as the Knowledge Center as a means to share knowledge. However, the enthusiasm of the employees in the use of this application is felt to be lacking, where only about 30% of the total employees use this application. This research was conducted to determine factors are influencing employees in using the Knowledge Center along with recommendations for improvement. The mixed method approach is used in this study by using the model of the unified theory of acceptance and use of technology (UTAUT) and additional variables of organizational factors (organization culture and organization structure) and KMS self-efficacy. About 174 data was collected and analyzed by PLS-SEM method. Results of this study conclude that the factors influencing employees in Knowledge Center application acceptance are effort expectancy, organization culture, organization structure, facilitating condition, KMS self-efficacy and behavioral intention. Focus Group Discussion was then conducted with representatives of related fields to strengthen the results of research and formulation of recommendations for improvement."

"Sistem Manajemen Pengetahuan Knowledge Management System merupakan salah satu layanan teknologi informasi yang ada di Kementerian Komunikasi dan Informatika sebagai sarana berbagi data, informasi dan pengetahuan antar pegawai di internal Kementerian. Sistem mulai digunakan pada awal tahun 2014, hingga tahun 2016 target jumlah pengguna sistem masih belum tercapai. Penelitian ini ingin mengetahui faktor-faktor yang memengaruhi penerimaan pengguna sistem dengan menggunakan model penerimaan UTAUT2 yang dimodifikasi sesuai kondisi subyek penelitian. Model penerimaan terdiri atas 6 variabel independen yaitu performance expectancy, effort expectancy, social influence, habit, system quality, information quality dan 2 variabel dependen yaitu behavioral intention dan use behavior serta 3 variabel moderator yaitu age, gender dan experience. Pengumpulan data dilakukan dengan menggunakan kuesioner yang disebar ke 260 orang pegawai Kementerian Kominfo yang terdaftar sebagai kontributor serta 61 orang pegawai Kementerian Kominfo yang pernah mengikuti sosialisasi penggunaan KMS. Metode pengolahan dan analisis data menggunakan Partial Least Square Structural Equation Model PLS-SEM. Aplikasi yang digunakan untuk membantu pengolahan data adalah Microsoft Excel dan SmartPLS versi 3.2.7. Hasil penelitian menunjukkan bahwa habit menjadi salah satu faktor yang mendorong penggunaan KMS oleh user. System quality dan Information Quality menjadi faktor yang mendorong niat user untuk menggunakan KMS, dimana faktor System Quality menjadi faktor pendorong terkuat.

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Knowledge Management System is one of the information technology services in the Ministry of Communication and Technology Information as a means of data, information, and knowledge sharing among employees. Launched in early 2014, the target number of system users is still not reached until 2016.

This research aims to investigate influencing factors of system user acceptance based on modified UTAUT2. The acceptance model consists of 6 independent variables ie performance expectations, social influences, habits, system quality, information quality and 2 dependent variables are behavioral intention and use behavior and 3 moderator variables are age, gender and experience.

Data was collected using questionnaires that distributed to 260 employees who were contributors and 61 employees who had participated in the socialization of KMS.

Method of processing and data analysis using Partial Least Square Structure Equation Model PLS SEM. Microsoft Excel and SmartPLS version 3.2.7 are used to assist data processing.

The results show the habit to be one of the factors that encourage the use of KMS by the user. System and Information quality are the factors that drive users to use KMS, where the System Quality factor is the strongest driving factor."

"[ABSTRAKSaat ini pembangunan dan penyebaran knowledge menjadi faktor yang sangat penting dalam persaingan bisnis. Knowledge Management (KM) didefinisikan sebagai sebuah proses implementasi pendekatan sistematik dalam menangkap, membangun, mengelola dan menyebarkan knowledge yang ada dalam suatu organisasi dengan tujuan untuk mempercepat proses kerja, penggunaan best practices dan penurunan biaya suatu pekerjaan. PT. Datacomm Diangraha mulai menerapkan KM sejak tahun 2009 melalui implementasi sebuah Knowledge Management System (KMS). Penggunaan KMS merupakan salah satu rencana strategis perusahaan dalam mengelola informasi yang dimiliki agar dapat digunakan sebagai salah satu faktor pendukung dalam pencapaian tujuan bisnis perusahaan.Akan tetapi implementasi KMS di PT. Datacomm Diangraha belum mencapai sasaran dan tujuan, dimana terlihat dari rendahnya tingkat penggunaan KMS oleh karyawan yaitu hanya sekitar dari 9% dari jumlah karyawan yang diharapkan menggunakan KMS. Penelitian ini bertujuan untuk melakukan proses evaluatif terhadap implementasi KMS di PT. Datacomm, dengan cara mengetahui faktor personality karyawan yang berpengaruh terhadap penerimaan KMS. Metodologi yang digunakan mengadopsi Five Factor Model (FFM) dalam menjelaskan dimensi personality dan Technology Acceptance Model (TAM) dalam menjelaskan dimensi penerimaan teknologi. Structural Equation Modeling (SEM) menggunakan pendekatan Partial Least Square digunakan dalam proses pengolahan data dan pengujian hipotesis.Penelitian ini berhasil menemukan bahwa openness dan neurocitism memiliki pengaruh terhadap penerimaan pengguna KMS melalui personal innovativeness of information technology (PIIT), perceived ease of use, dan perceived benefits. Sementara itu, extraversion dan conscientiousness memiliki pengaruh terhadap penerimaan KMS melalui perceived benefits.

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ABSTRACTCurrently the development and dissemination of knowledge becomes a very important factor in business competition. Knowledge Management (KM) is defined as a systematic approach in the implementation process of capturing, build, manage and disseminate knowledge that exists in an organization with the aim to accelerate the work processes, the use of best practices and decrease the cost of a job. PT. Datacomm Diangraha started implementing KM since 2009 through the implementation of a Knowledge Management System (KMS). KMS usage is one of the company's strategic plan in order to manage the information that can be used as one of the contributing factors in the achievement of business objectives.However, the implementation of KMS in PT. Datacomm Diangraha does not achieve the goals and objectives. It which can be seen from the low level of KMS use by employees which is only about 9 % of the total number of employees who are expected to use KMS . This study aims to conduct an evaluative process of the implementation of KMS in PT. Datacomm Diangraha, by investigating personality factors that influence the acceptance of KMS user. The methodology adopted was Five Factor Model (FFM) for explaining the dimensions of personality, Technology Acceptance Model (TAM) for explaining the dimensions of technology acceptance, and Structural Equation Modeling (SEM) using Partial Least Square (PLS) for data processing and hypothesis testing.This research has found that openness and neurocitism have an significant influence on KMS user acceptance through personal innovativeness of information technology (PIIT), perceived ease of use, and perceived benefits. Meanwhile, extraversion and conscientiousness have an significant influence through perceived benefits.;Currently the development and dissemination of knowledge becomes a very important factor in business competition. Knowledge Management (KM) is defined as a systematic approach in the implementation process of capturing, build, manage and disseminate knowledge that exists in an organization with the aim to accelerate the work processes, the use of best practices and decrease the cost of a job. PT. Datacomm Diangraha started implementing KM since 2009 through the implementation of a Knowledge Management System (KMS). KMS usage is one of the company's strategic plan in order to manage the information that can be used as one of the contributing factors in the achievement of business objectives.However, the implementation of KMS in PT. Datacomm Diangraha does not achieve the goals and objectives. It which can be seen from the low level of KMS use by employees which is only about 9 % of the total number of employees who are expected to use KMS . This study aims to conduct an evaluative process of the implementation of KMS in PT. Datacomm Diangraha, by investigating personality factors that influence the acceptance of KMS user. The methodology adopted was Five Factor Model (FFM) for explaining the dimensions of personality, Technology Acceptance Model (TAM) for explaining the dimensions of technology acceptance, and Structural Equation Modeling (SEM) using Partial Least Square (PLS) for data processing and hypothesis testing.This research has found that openness and neurocitism have an significant influence on KMS user acceptance through personal innovativeness of information technology (PIIT), perceived ease of use, and perceived benefits. Meanwhile, extraversion and conscientiousness have an significant influence through perceived benefits.;Currently the development and dissemination of knowledge becomes a very important factor in business competition. Knowledge Management (KM) is defined as a systematic approach in the implementation process of capturing, build, manage and disseminate knowledge that exists in an organization with the aim to accelerate the work processes, the use of best practices and decrease the cost of a job. PT. Datacomm Diangraha started implementing KM since 2009 through the implementation of a Knowledge Management System (KMS). KMS usage is one of the company's strategic plan in order to manage the information that can be used as one of the contributing factors in the achievement of business objectives.However, the implementation of KMS in PT. Datacomm Diangraha does not achieve the goals and objectives. It which can be seen from the low level of KMS use by employees which is only about 9 % of the total number of employees who are expected to use KMS . This study aims to conduct an evaluative process of the implementation of KMS in PT. Datacomm Diangraha, by investigating personality factors that influence the acceptance of KMS user. The methodology adopted was Five Factor Model (FFM) for explaining the dimensions of personality, Technology Acceptance Model (TAM) for explaining the dimensions of technology acceptance, and Structural Equation Modeling (SEM) using Partial Least Square (PLS) for data processing and hypothesis testing.This research has found that openness and neurocitism have an significant influence on KMS user acceptance through personal innovativeness of information technology (PIIT), perceived ease of use, and perceived benefits. Meanwhile, extraversion and conscientiousness have an significant influence through perceived benefits., Currently the development and dissemination of knowledge becomes a very important factor in business competition. Knowledge Management (KM) is defined as a systematic approach in the implementation process of capturing, build, manage and disseminate knowledge that exists in an organization with the aim to accelerate the work processes, the use of best practices and decrease the cost of a job. PT. Datacomm Diangraha started implementing KM since 2009 through the implementation of a Knowledge Management System (KMS). KMS usage is one of the company's strategic plan in order to manage the information that can be used as one of the contributing factors in the achievement of business objectives.However, the implementation of KMS in PT. Datacomm Diangraha does not achieve the goals and objectives. It which can be seen from the low level of KMS use by employees which is only about 9 % of the total number of employees who are expected to use KMS . This study aims to conduct an evaluative process of the implementation of KMS in PT. Datacomm Diangraha, by investigating personality factors that influence the acceptance of KMS user. The methodology adopted was Five Factor Model (FFM) for explaining the dimensions of personality, Technology Acceptance Model (TAM) for explaining the dimensions of technology acceptance, and Structural Equation Modeling (SEM) using Partial Least Square (PLS) for data processing and hypothesis testing.This research has found that openness and neurocitism have an significant influence on KMS user acceptance through personal innovativeness of information technology (PIIT), perceived ease of use, and perceived benefits. Meanwhile, extraversion and conscientiousness have an significant influence through perceived benefits.]"

"Salah satu indikator yang digunakan untuk mengukur capaian program kerja di Balitbangdiklat Kementerian Agama adalah meningkatnya pemanfaatan hasil penelitian sebagai basis pengambilan kebijakan oleh unit teknis di Kementerian Agama. Faktanya sampai akhir tahun 2014, pemanfaatan hasil penelitian Balitbangdiklat oleh unit teknis di Kementerian Agama tidak memenuhi target yang telah ditetapkan. Tidak terdapatnya sistem berbagi pengetahuan (knowledge sharing) antar peneliti di Balitbangdiklat diindikasikan menjadi salah satu penyebab kurangnya kualitas hasil penelitian, sehingga berdampak pada sedikitnya hasil penelitian Balitbangdiklat yang digunakan oleh unit teknis. Penelitian ini menganalisis model dan merancang prototype knowledge management system bagi peneliti di Balitbangdikat Kementerian Agama, dengan menggunakan pendekatan soft system methodology yang dipadukan dengan teori pendukung seperti knowledge audit dari Burnett dan teori budaya organisasi dari Cameron & Quinn. Penelitian ini menghasilkan 11 aktivitas sistem dalam model konseptual, enam fitur knowledge management system dan rancangan mekanisme non teknis bagi implementasi knowledge management system di Badan Litbang dan Diklat Kementerian Agama.

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One of indicators used to measure work performance in Agency of Research and Development, and Training, Ministry of Religious Affairs is the utilization of research results as the policy-making basis by a technical working-unit in the ministry. In fact until late 2014, the utilization of research results had not meet the stated target. The not existence of knowledge sharing system for researchers is predicted as one of the factors of insufficcient quality of research, which lead to the under-used of research results. This study aims to analyze model and design prototype of knowledge management system for researchers in Agency of Research and Development, and Training. This study uses soft system methodology approach combined with supporting theories such as Burnett's knowledge audit and the theory of culture organization by Cameron&Quinn. This research resulted in 11 activities in the conceptual model, six functional features, and non technical mechanism design for the organization in implementing knowledge management system."

"Untuk menghadapi persaingan antara perusahaan-perusahaan di Indonesia dengan perusahaan asing di era pasar bebas, maka diperlukan langkah-langkah antisipatif dengan meningkatkan kinerja perusahaan jasa konstruksi di Indonesia sehingga memiliki kemampuan untuk bersaing. Berdasarkan gambaran tersebut, maka perlu dilakukan tindakan perbaikan pada perusahaan jasa konstruksi terhadap faktor-faktor yang mempengaruhi peningkatan kinerja perusahaan jasa konstruksi di Indonesia. Beberapa faktor yang mempengaruhi kinerja perusahaan jasa konstruksi, antara lain: faktor internal, faktor eksternal serta market forces. Kinerja perusahaan jasa konstruksi dapat diukur dari indikator profitability, growth, sustainability, dan competitiveness. Untuk meningkatkan daya saing yang tinggi dalam era globalisasi, dikembangkan suatu sistem pendukung keputusan dengan menggunakan sistem komputer yang berbasis knowledge-base untuk melakukan tindakan koreksi sebagai alat bantu untuk pengendalian kinerja jasa konstruksi di Indonesia agar dapat bersaing di era pasar bebas. Tujuan dari penelitian ini adalah mengidentifikasi berbagai permasalahan yang merupakan sumber risiko yang mengakibatkan penurunan kinerja perusahaan jasa konstruksi serta tindakan koreksi terhadap penyebab, kemudian mengembangkan sistem pendukung keputusan dalam proses pengendalian kinerja perusahaan yang berbasis Knowledge Base Management System. Pertanyaan yang harus dijawab dalam penelitian ini, yaitu: pertama, faktor-faktor apa saja yang mempunyai pengaruh terhadap kesuksesan perusahaan jasa konstruksi? Kedua, apabila terjadi masalah terhadap faktor pengaruh tersebut, risiko apa saja yang ditimbulkannya pada perusahaan jasa konstruksi?. Ketiga, bagaimanakah pengaruh risiko-risiko pada perusahaan jasa konstruksi terhadap kesuksesan perusahaan jasa konstruksi? Keempat, bagaimanakah tindakan perbaikan yang harus dilakukan terhadap penyebab terjadinya permasalahan pada perusahaan jasa konstruksi di Indonesia? Ada dua pendekatan penelitian yang digunakan untuk menjawab pertanyaan penelitian tersebut. pertanyaan pertama dan kedua yang tersebut dalam research question diatas dapat dijawab dengan pendekatan survai menggunakan kuesioner dan wawancara terstruktur terhadap pakar perusahaan jasa konstruksi. Sedangkan untuk menjawab pertanyaan (research question) ketiga dan keempat dilakukan pendekatan dengan studi kasus pada perusahaan jasa konstruksi di Indonesia serta beberapa perusahaan jasa konstruksi di luar negeri yang akan digunakan sebagai benchmarking dan validasi penelitian ini. Hasil penelitian menunjukkan, pertama permasalahan internal yang mempunyai tingkat pengaruh cukup besar terhadap penurunan kinerja perusahaan jasa konstruksi di Indonesia, antara lain: manajer yang tidak kompeten, rendahnya kemampuan manajerial dan entreprenuerial, rendahnya produktivitas, minimnya pengetahuan dan kemampuan teknik SDM, masalah finansial yang kurang baik dan pembayaran terlambat. Kedua, permasalahan pada faktor eksternal perusahaan terdiri dari: tingginya tingkat suku bunga, tingkat investasi PMA dan PMDN yang rendah, bencana alam, ancaman dari peserta bisnis baru dan tingginya tingkat persaingan. Ketiga, permasalahan pada faktor market forces terdiri dari: hambatan dalam mendapatkan pangsa pasar, persaingan yang tidak sehat, strategi segmentasi pasar yang kurang tepat, ketidakseimbangan supply demand, rendahnya daya saing perusahaan dalam teknologi dan inovasi, kegagalan dalam mendapatkan, mempertahankan serta menciptakan pasar. Masing-masing variabel permasalahan tersebut mengakibatkan terjadinya dampak dengan tingkat risiko sangat tinggi sampai rendah. Dan setiap variabel dampak tersebut mempunyai penyebab terjadinya permasalahan. Untuk mengantisipasi terjadinya penurunan kinerja perusahaan, diperlukan suatu tindakan koreksi terhadap penyebab terjadinya permasalahan. Tindakan koreksi yang diperlukan sangat tergantung pada penyebab terjadinya penyimpangan serta dampak tingkat perbedaan penyimpangannya antara realisasi dengan rencana. Hasil penelitian menunjukkan bahwa rekomendasi tindakan koreksi yang dilakukan para pakar merupakan tindakan koreksi dari kejadian/peristiwa yang sudah terjadi. Tindakan koreksi ini bersifat preventif atau pencegahan terhadap kejadian sebelumnya, sehingga tindakan ini dapat juga disebut sebagai tindakan preventif. Penggunaan program KBMS sebagai alat bantu dalam mengambil keputusan untuk memilih tindakan koreksi dapat membantu meningkatkan efektifitas dan efisiensi dalam pemilihan tindakan koreksi dalam usaha meningkatkan kinerja perusahaan jasa konstruksi di Indonesia. Program KBMS yang dihasilkan mendukung proses pengendalian kinerja perusahaan jasa konstruksi dan dapat dimanfaatkan oleh seorang asistan manajer yang belum mempunyai pengalaman yang lama di perusahaan untuk membantu dalam memilih tindakan koreksi yang efektif terhadap permasalahan yang terjadi di lapangan.

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In facing competition between local construction companies and those foreign ones in Indonesia, especially in this free trade era, anticipative steps are needed by improving the performance of those companies thus they all have the ability to compete. Based on that image, corrective actions in a construction company are required toward related factors which influence the improvement of Indonesian construction company performance. Several factors which influence the performance of a construction company are: internal factor, external factor and market forces. The performance of a construction company can be measured by indicators such as profitability, growth, sustainability, and competitiveness. In improving a high competitiveness in the globalization era, a decision support system has been developed by using a knowledge-based computer system, where it can recommend corrective action as a tool in controlling the performance of a construction company in Indonesia.

The objective of this research is to identify various problems which are the risk sources that affect the decrease of a construction company performance followed by identifying the corrective actions towards their related causes, and completed by developing a decision support system in the company performance control process based on Knowledge Based Management System. Questions that must be answered in this research are: First, What are the influential problems toward the decrease ofa construction company, performance and what are the indicators? Second, What are the factors the can decrease the company's performance and what are the levels of the risk effects and their causes? Third, How to anticipate those problems in order to improve the company's performance effectively? Fourth, How ls a KBMS can be applied as a decision making tool in controlling the company's performance? There are two research approaches that will be used in answering those questions. The first and the second research questions will be answered by implementing survey approach using questionnaires and structured interviews towards construction company experts. The third and the fourth research questions will be answered by applying case study approach in Indonesian and foreign construction companies that will be used for benchmarking and validation.

The results in this research are as follows, first, internal problems tend to be the most influential factor in construction company's performance, where incompetent managers, low managerial and entrepreneurial skills, low productivity, minimum knowledge and technical skills in its human resources, bad financial problems and late payment are the most influential ones. Second, problems in the company's external factors are: a high interest rate, a low investment level, natural disaster, threats from new business player and a high level of competition. Third, problems in the market forces factors are: constraints in capturing market, an unhealthy competition, inaccurate market segmentation strategy, unbalanced supply-demand, low competent in technology and innovation, failure in capturing,maintaining and creating market.

Each of the problem variables are causing effects with various risk levels from a low risk up to high risk. Each of the effect variables has its root causes. In order to anticipate the decrease of the company's performance, corrective actions for the related problem causes are required. Those corrective actions depend on the causes of the problems and also the risk levels of the effects. The research results show that the corrective action recommendations obtained from the experts are corrective actions from existing/historical events. These actions are characterized as preventions toward the past events, where they also can be called as preventive actions.

KBMS program implementation as a tool in decision making can help increase the efficiency in choosing the proper corrective actions in effort to improve the performance of Indonesian construction companies. The developed KBMS program can support the controlling process of construction company's performance and also can be applied by assistant manager who has less experience in helping to decide and choose the effective corrective action for problems occurred in the company. "

"Pengetahuan merupakan hal yang sangat penting untuk dimiliki oleh sebuah organisasi. Dengan adanya pengetahuan dan pemerataan pengetahuan antara pegawai akan meningkatkan kemampuan kompetensi dan kompetitif organisasi tersebut sehingga dapat dirasakan manfaatnya baik secara langsung dan tidak langsung oleh semua pegawai. Dalam membangun sistem manajemen pengetahuan diperlukan penetapan prioritas dalam proses manajemen pengetahuan sehingga dapat dilihat baik kesesuaian pengetahuan yang dibutuhkan dengan teknologi yang akan dipakai. Sistem manajemen pengetahuan yang dikembangkan dalam bentuk prototipe akan menunjang proses manajemen pengetahuan yaitu combination, externalization, internalization dan exchange dengan menghasilkan fitur yang diambil berdasarkan kesesuaian teknologi yang dipilih yaitu manajemen dokumen, forum diskusi, chatting, dan wiki. Langkah-langkah yang dipakai sehingga menghasilkan prioritas proses manajemen pengetahuan adalah dengan menggunakan solusi manajemen pengetahuan yang melihat faktor kontingensi yang ada di organisasi sehingga dapat teridentifikasi kebutuhan manajemen pengetahuan yang spesifik untuk organisasi saat ini dan fasilitas untuk pengembangan sistem manajemen pengetahuan.

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Knowledge is an important thing to be owned by organization. With knowledge sharing among employees improves the competence and competitiveness of an organization and employees will benefit from that. Knowledge Management System development need priority of the process and technology compatibility of the Knowledge Management that will be used. Knowledge Management System will be developed in prototype and including process knowledge management such as combination, externalization, internalization, and exchange with feature like document management, forum discussion, chatting, and wiki. The steps to develop knowledge management using knowledge management solutions that apprehend contingency factors within the organization so it can be identified spesific current needs and facilities for the development"

"Untuk dapat terus berkembang sebuah organisasi memerlukan cara untuk mengelola asset pengetahuannya atau yang biasa di kenal sebagai Knowledge management (KM). KM didefinsikan sebagai upaya untuk menangkap, mengolah dan membagikan asset pengetahuan dalam perusahaan. Ada beberapa langkah penting saat sebuah organisasi membangun Knowledge Management system nya. Dimulai dengan Knowledge acquisition, Knowledge Creation, Knowledge Storage dan di akhiri dengan Knowledge application. Roda ini harus terus berputar agar perbaikan terus berkelanjutan.Riset ini bertujuan untuk memberikan gambaran tentang seberapa efektif upaya pengelolaan aset pengetahuan dan apa saja yang dapat di usulkan untuk membuka peluang perbaikan. Dua kelompok informan di kumpulan sebagai nara sumber untuk mewakili pandangan dari sisi Senior Management dan di sisi lain kelompok pekerja yang merupakan community of practice di perusahaan.Model Baku yang digunakan dalam riset ini adalah Model Sukses Knowledge Management yang diusulkan oleh Jennex & Olfman dan di gabungkan dengan model SECI dari Nonaka & Takeuchi. Riset ini adalah sebuah study case tentang performa sebuah KMS di industry Hulu Minyak dan Gas yang seringkali di persepsi kan sebagai ilmu yang sudah konvensional dan using.Dari hasil penelitian ditemukan ada beberapa aspek yang perlu ditingkatkan dari system KM yang ada saat ini yaitu, membangun trust dan appreciation dan perbaikan service quality dari perangkat lunak yang ada saat ini.

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To be able to continue to grow an organization needs a way to manage its knowledge assets or commonly known as Knowledge management (KM). KM is defined as an effort to capture, process and share knowledge assets within the company. There are several important steps when an organization builds its Knowledge Management system. It starts with Knowledge acquisition, Knowledge Creation, Knowledge Storage and ends with Knowledge application. This wheel must continue to rotate so that repairs will continue.

This research aims to provide an overview of how effective the management of knowledge assets and what can be proposed to open opportunities for improvement. Two groups of informants were gathered as resource persons to represent the views from the Senior Management side and on the other hand the workers group was the community of practice in the company.

The standard model used in this research is the Knowledge Management Success Model proposed by Jennex & Olfman and combined with the SECI model from Nonaka & Takeuchi. This research is a study case about the performance of a KMS in the Upstream Oil and Gas industry which is often perceived as a conventional and using science.

From the results of the study it was found that there are several aspects that need to be improved from the current KM system, namely building trust and appreciation and improving service quality from existing software."

"One indication of Knowledge Management System (KMS) success is when the knowledge seeker actively access theknowledge stored within the system’s repository. Unfortunately, studies that specifically designed to provide moreunderstanding about the behavior of the knowledge seeker with regard to their acceptance of KMS are still quite rare.The purpose of this study is to investigate the factors that influence the behavior of knowledge seeker(s) in KMSacceptance. A research model for this study was developed using the Theory of Reasoned Action (TRA), and the datawas collected from 125 knowledge seekers from three companies in Indonesia. By utilizing the Squares StructuralEquation Modeling (SEM) techniques with Smart PLS V2 software, the results of the statistical analysis confirmed thatthere is a positive correlation between the factors of management, effort and social relationship and the intention ofknowledge seeker(s) in KMS acceptance. However, the correlation between the benefit factor and the intention ofknowledge seeker(s) in KMS acceptance was not found.Salah satu indikasi kesuksesan KMS adalah ketika pengetahuan yang tersimpan didalam sistem secara aktif diakses olehknowledge seeker. Namun disayangkan, kajian untuk memahami perilaku dalam penerimaan KMS oleh knowledgeseeker masih terbatas. Tujuan dari penelitian ini adalah untuk menyelidiki faktor-faktor apa saja yang mempengaruhiperilaku knowledge seeker dalam menerima KMS. Sebuah model penelitian dikembangkan dengan menggunakanTheory Reason of Action (TRA) untuk penelitian ini, dan data dikumpulkan dari 125 orang knowledge seeker yangberasal dari tiga perusahaan di Indonesia. Menggunakan teknik SEM dengan software Smart PLS V2, hasil analisisstatistik mengkonfirmasi bahwa terdapat hubungan positif antara faktor management, effort, dan social relationshipdengan niat knowledge seeker menerima KMS. Namun hubungan antara faktor benefit dengan niat knowledge seekermenerima KMS tidak ditemukan."

"PT KPEI menganggap knowledge merupakan aset perusahaan yang perlu dikelola secara maksimal agar dapat membantu perusahaan dalam proses pengambilan keputusan yang baik, efisiensi proses kerja dan meningkatkan inovasi perusahaan. Dalam mewujudkan hal tersebut, PT KPEI telah memiliki program KM yang dikelola oleh Klik Team dan memiliki sistem KM Portal sebagai knowledge management system. Namun, pada kenyataannya kegiatan knowledge sharing terutama di internal unit/divisi belum diterapkan secara rutin. Kemudian, banyak keluhan terhadap sistem KM Portal. Oleh karena itu, penelitian ini dilakukan untuk dapat mengetahui tingkat kematangan knowledge management dan memberikan rekomendasi perbaikan yang bertujuan untuk meningkatkan penerapan KM di PT KPEI saat ini. Penelitian ini menggunakan KM Maturity Model G-KMMM sebagai model dalam melakukan analisis tingkat kematangan. Metode penelitian menggunakan mixed-method. Hasil analisis tingkat kematangan knowledge management menunjukan PT KPEI masih di tingkat 2 atau ‘aware’. Hal tersebut menunjukkan PT KPEI telah sadar dan memiliki niat untuk mengelola KM, namun masih belum mengetahui prosesnya. Selanjutnya, terdapat 9 usulan rekomendasi untuk dapat meningkatkan tingkat kematangan ke tingkat 4 atau ‘managed’. Prioritas utama dari usulan rekomendasi perbaikan tersebut adalah mengadakan pelatihan dan sosialisasi kesadaran terkait KM. Hasil akhir dari penelitian ini diharapkan dapat dijadikan referensi untuk perbaikan KM di PT KPEI di masa mendatang dan untuk penelitian selanjutnya terkait KM.

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PT KPEI considers knowledge as a company asset that needs to be managed optimally to assist the company in good decision-making processes, work process efficiency and increase company innovation. In realizing this, PT KPEI has a KM program managed by Klik Team and has a KM Portal system as a knowledge management system. However, in reality, knowledge sharing activities have not been implemented routinely, especially in internal units/divisions. Then, there have been many complaints against the KM Portal system. Therefore, this research was conducted to determine the maturity level of knowledge management and provide recommendations to increase the implementation of KM at PT KPEI. This study used the KM Maturity Model G-KMMM as a model for assessing maturity levels. The research method used a mixed method. The results of the analysis of knowledge management maturity show that PT KPEI is still at level 2 or ''aware''. It shows that PT KPEI is aware of managing knowledge, but does not properly manage it. Furthermore, there are nine recommendations for improvement to increase the maturity level to level 4 or ''managed''. The main priority of the proposed improvement recommendations is to conduct training and awareness socialization related to KM. The final result of this research is expected to be used as a reference for KM improvement at PT KPEI in the future and for further research related to KM."

"Penerapan Knowledge Management di perusahaan nampaknya sudah menjadi suatu kebutuhan mendasar pada era globalisasi ini. Kurangnya pengelolaan pengetahuan di divisi Medical Representative PT. Darya-Varia Laboratoria, Tbk dapat menghambat proses pemerataan kompetensi karyawan. Hal ini terjadi karena terbawanya pengetahuan yang unik seiring dengan karyawan yang pensiun atau pindah ke perusahaan lain, sehingga dibutuhkan suatu solusi untuk menyimpan dan menyebarkan pengetahuan tersebut. Penelitian ini bertujuan untuk mendapatkan model yang sesuai untuk sistem manajemen pengetahuan di perusahaan. Penelitian dilakukan pada divisi Medical Representative PT. Darya-Varia Laboratoria, Tbk dimana lokasi setiap pegawai tersebar di seluruh Indonesia. Penelitian ini menggunakan metodologi contingency factor dari Sabherwal & Fernandez karena cocok diterapkan pada perusahaan. Berdasarkan penelitian yang dilakukan didapatkan empat proses manajemen pengetahuan, yaitu externalization, routines, socialization for knowledge discovery, socialization for knowledge sharing. Berdasarkan proses-proses yang dianalisis, maka didapatkan lima teknologi, yaitu document management, article management, online library, forum discussion, dan chatting. Semua proses dan teknologi tersebut dijadikan dasar untuk pengembangan sistem manajemen pengetahuan.

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Application of Knowledge Management in the company seems to have become a basic necessity in this era of globalization. Lack of knowledge management in the division Medical Representative PT. Darya-Varia Laboratoria Tbk can hinder the process of equalization competence of employees. This happens because the entrainment unique knowledge as employees retire or move to another company, so company need a solution to store and disseminate such knowledge.

This study aims to obtain an appropriate model for the knowledge management system in the company. The study was conducted at the Medical Representative division of PT. Darya-Varia Laboratoria Tbk where the location of each employee throughout Indonesia. This study uses a methodology contingency factor of Sabherwal and Fernandez as compatible to the company. Based on research conducted found four knowledge management process, namely externalization, routines, socialization for knowledge discovery, socialization for knowledge sharing.

Based processes are analyzed, it obtained five technologies, namely document management, article management, online library, discussion forums, and chat. All the processes and the technology is used as the basis for the development of knowledge management systems."