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"Penelitian ini bertujuan untuk menganalisis pengaruh dari Perceived Organizational Support POS terhadap Employee Engagement. Pada penelitian ini, variabel Perceived Organizational Support diukur dengan menggunakan konsep dari Eisenberger dkk 1986 yang terdiri dari 36 indikator dan tiga dimensi, yaitu dimensi Fair Organizational Procedures, Supervisor Support, dan dimensi Favorable Rewards Job Conditions. Sedangkan untuk variabel Employee Engagement digunakan konsep dari Gallup Consultant 2006 yang diukur dengan 12 indikator atau dikenal dengan Q-Twelve Q-12. Pada konsep tersebut terdapat empat dimensi, yaitu What do I Get, What do I Give, Do I Belong, dan How Can We Grow. Penelitian ini merupakan penelitian kuantitatif, yang mana sumber data merupakan hasil dari penyebaran kuesioner kepada karyawan tetap non operasional di kantor pusat PT. Jasa Marga Persero tbk, dengan metode non probability sampling. Penelitian ini menggunakan analisis regresi sederhana dan koefisien determinasi untuk menguji pengaruh antar variabel. Hasil dari penelitian ini menunjukkan bahwa 15,9 employee engagement dipengaruhi oleh Perceived Organizational Support.

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This research aiming to analyzing the effect of Perceived Organizational Support POS to Employee Engagement. The Perceived Organizational Support variable in this research measured by using the concept from Eisenberger Et al 1986 that has 36 indicators and three dimensions, which are Fair Organizational Procedures, Supervisor Support, and Favorable Rewards Job Conditions. Meanwhile, the concept by Gallup Consultant 2006 that is measured by 12 indicators that is also known as Q Twelve Q 12 is used for the variable of Employee engagement. This concept has four dimensions, which are What Do I Get, What Do I Give, Do I belong, and How Can We Grow.

This research is quantitative research which the data are from the result of the questionnaire that is spreaded among the non operational permanent employees on the head office of PT. Jasa Marga persero using non probability sampling method. This research using a simple regression analysis and coefficient of determination to examine the influence between the variables. The result of this research showed that 15,9 of employee engagement are influenced by the Perceived Organizational Support."

"Penelitian ini bertujuan untuk menguji pengaruh career development terhadap employee retention dengan employee engagement sebagai variabel mediasi. Career development diukur menggunakan konsep assesment phase, direction phase dan development phase. Employee engagement diukur dengan vigor, dedication, dan absorption dan employee retention diukur dengan indikator employee retention intention. Penelitian ini menggunakan pendekatan kuantitatif. Data penelitian dikumpulkan melalui kuesioner yang dilakukan pada 90 karyawan kantor pusat PT. Jasa Marga (Persero) Tbk dengan menggunakan teknik non-probability convenience sampling. Penelitian ini menggunakan analisis jalur dan sobel test untuk menguji pengaruh langsung dan mediasi dari variabel-variabel.Hasil analisis jalur mengindikasikan bahwa career development mempengaruhi employee engagement secara signifikan. Hasil analisis jalur juga mengindikasikan bahwa career development dan employee engagement mempengaruhi employee retention secara signifikan. Hasil sobel test membuktikan pengaruh tidak langsung career development terhadap employeeretention melalui employee engagement secara signifikan.

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This study aims to examine career development on employee retention through employee engagement as a mediating variable. assesment phase, direction phase and development phase) Vigor,dedication,and absorption and employee retention intention indicator were using to measure career development,employee engagement and employee retention. This research used a quantitative approach. Data was collected through questionnaire which conducted on 90 employees PT Jasa Marga (Persero) Tbk by non-probability convenience sampling method. Path analysis and sobel test were used to test the direct and mediating relationship between variables. Path analysis show that career development affects employee engagement significantly. It also show career development and employee engagement affect employee retention significantly. Sobel test confirm for the indirect effect of career development on employee retention through employee engagement."

"Tesis ini bertujuan untuk mengetahui apakah terdapat hubungan antara Perceived Organizational Support (POS) dan intensi untuk meninggalkan pekerjaan pada karyawan PT. XYZ. Pada tesis ini dilakukan juga intervensi Effective Feedback Training pada atasan yang dilanjutkan dengan pemberian POS dan menurunkan intensi untuk meninggalkan pekerjaan. Data dari 10 orang karyawan pada level staf dari cabang klinik yang dihitung dengan menggunakan korelasi Pearson menunjukkan bahwa terdapat hubungan signifikan yang negatid antara POS dan intensi untuk meninggalkan pekerjaan, dengan r = -0.929. Artinya jika POS ditingkatkan, maka intensi karyawan untuk meninggalkan pekerjaan dapat diturunkan. Dalam tesis ini, POS ditingkatkan dengan pemberian effective feedback trainingpada atasan, dan dilanjutkan dengan praktek pemberian feedback dari atasan kepada bawahan. Efek intervensi diukur dengan membandingkan data pre dan post-test pada variabel POS dan intensi untuk meninggalkan pekerjaan dengan menggunakan paired-samples t-test. Hasil menunjukkan adanya perbedaan signifikan pada POS dan intensi untuk meninggalkan pekerjaan pada karyawan PT. XYZ setelah diberikan feedback dari atasan, dengan nilai t sebesar 3.017 dan signifikansi 0.015.

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The purpose of this research is to study the correlation of Perceived Organizational Support (POS and intention to turnover of the employee at XYZ Company. In this thesis, researcher conducted the Effective Feedback Training for the supervisor, then the supervisor practice the feedback process to subordinate, to improve POS and reduce intention to turnover. Data from 10 employees from clinic branch that calculated with Pearson Correlation shows that there's significant correlation (negarive correlation) between POS and intention to turnover, with r=-0.929. It means, when the POS was improved, the intention to turnover could be reduced. To improve the POS, researcher conducted the effective feedback training for supervisor, and the supervisor practice the effective feedback process to the subordinate. The effect of the intervention is significant from the compared-mean test (Paired-Samples T-Test). It means there is significant differences in POS and intention to turnover score after the intervention. The value of t is 3.017 and the significant level is 0.015."

"Dukungan organisasi merupakan salah satu konsep organisasional yang paling penting dalam menjaga karyawan dalam organisasi. Penelitian ini memfokuskan kepada antesedan dari Persepsi Dukungan Keorganisasian POS yang ada di PT. PGN Persero Tbk. Penelitian ini menggunakan dua-tahap desain metode penelitian campuran berurutan terdiri dari metode kuantitatif yang dilanjutkan dengan metode kualitatif. Model penelitian dikembangkan berdasarkan tinjauan literatur, penyebaran kuesioner, dan studi lapangan kualitatif. Survei dilakukan pada 190 karyawan.POS memiliki tiga dimensi utama yakni dukungan atasan, keadilan dan kondisi kerja. Ketiga dimensi ini diujikan kepada responden dan diklarifikasikan kepada informan untuk mengetahui gambaran dimensi POS di PT. PGN. Secara keseluruhan, ketiga dimensi ini telah berjalan dengan baik, namun masih ada kekurangan yang harus diperbaiki. Saran yang diberikan adalah transformasi menyeluruh yang menitikberatkan pada kebutuhan sosioemosional karyawan.

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Organizational support is one of the most important organizational concept that keep employees in the organization. This study focused on antesedan of Perceived Organizational Support POS in the PT. PGN Persero Tbk. This study uses a two stage sequential mixed method research design consisted of a quantitative method followed by qualitative methods. The research model was developed based on literature review, questionnaires, and qualitative fieldwork. The survey was conducted on 190 employees.POS has three main dimensions namely supervisor support, justice and job conditions. The third dimension is tested to the respondent and clarified to the informant to describe the dimensions of POS in PT. PGN. Overall, these three dimensions has been running well, but there are still shortcomings that must be rectified. Advice given is the comprehensive transformation which focuses on socio emotional needs of employees."

"Work engagement merupakan sebuh konstruk yang diasosikan dengan berbagai employee outcomes seperti job performance, job satisfaction dan employee well being. Penelitian ini bertujuan untuk menguji pengaruh perceived supervisor support, perceived organizational support, dan learning opportunities terhadap work engagement karyawan generasi milenial perbankan BUMN. Penelitian ini merupakan penelitian kuantitatif yang menggunakan metode Structural Equation Modeling SEM untuk mengolah 195 data responden. Hasil penelitian ini menunjukkan bahwa work engagement dipengaruhi secara langsung oleh perceived supervisor support dan perceived organizational support. Selain itu perceived organizational support terbukti memediasi pengaruh perceived supervisor support terhadap work engagement. Sehingga peran mediasi yang terbentuk adalah partial mediation.

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Work engagement is a construct that is associated with various employee outcomes such job performance, job satisfaction and employee well being. This study aims to examine the effect of perceived supervisor support, perceived organizational support, and learning opportunities on millennials work engagement in state owned bank. This research is a quantitative research using Structural Equation Modeling SEM method to analyze the data.

The results of this study indicate that work engagement is directly affected by perceived supervisor support and perceived organizational support. In addition, perceived organizational support proved to mediate the impact of perceived supervisor support on work engagement. Thus, the mediation role formed is partial mediation. "

"Pemanfaatan tenaga ekspatriat menjadi dilema tersendiri bagi manajemen, yaitu di satu sisi sangat dibutuhkan untuk meningkatkan kapabilitas organisasi terutama kinerja inovasi karyawan, tetapi di sisi lain dapat menimbulkan kerugian yang besar bagi perusahaan bila mengalami kegagalan. Tesis ini bertujuan untuk membahas tentang pengaruh peran ekspatriat terhadap kinerja inovasi karyawan pada perusahaan penyedia jasa telekomunikasi seluler di Indonesia melalui mediasi alih pengetahuan, kapabilitas organisasi, dan budaya organisasi. Penelitian ini adalah penelitian kuantitatif dengan menggunakan metode survei. Responden yang berpartisipasi dalam penelitian ini sebanyak 167 responden berasal dari 8 perusahaan penyedia jasa telekomunikasi seluler di Indonesia dengan response rate 47%. Temuan utama penelitian adalah peran ekspatriat berpengaruh positif secara signifikan terhadap kinerja inovasi karyawan melalui mediasi kapabilitas organisasi. Hasil penelitian lain adalah alih pengetahuan yang terjadi secara langsung ternyata dapat berpengaruh negatif secara signifikan terhadap kinerja inovasi. Hal ini disebabkan banyaknya alih pengetahuan yang terjadi tetapi tidak dapat diimplikasikan di perusahaan penyedia jasa telekomunikasi seluler di Indonesia. Hasil penelitian penting lainya adalah budaya yang berlaku, karena akibat akulturasi budaya, ternyata dapat berpengaruh negatif secara signifikan terhadap kapabilitas organisasi. Hal ini disebabkan budaya yang berlaku kemungkinan masih kuat dipengaruhi oleh budaya hirarki dan budaya klan yang berfokus pada perbaikan internal unit kerja, sehingga apabila berhubungan dengan unit kerja lain akan menimbukan ketidakcocokan. Kemudian berdasarkan temuan penelitian ini maka disarankan perusahaan perlu menyeleksi secara ketat pengetahuan yang akan dialihkan berdasarkan koordinasi dengan unit kerja lain; selain itu perlu dilakukan perubahan budaya yang lebih berfokus ke eksternal, lebih banyak koordinasi dan kerjasama lintas fungsional, mengurangi birokrasi, dan pemberian insentif guna mendukung kinerja inovasi karyawan; serta lebih memanfaatkan peran ekspatriat semaksimal mungkin untuk peningkatan kinerja inovasi karyawan.

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The utilization of expatriates role became management dilemma because on one side expatriates were needed to lever organization capabilities especially employees’ innovation performance but on the other side the failure of expatriates could make a huge cost for organization. The purpose of this thesis is examine the influence of expatriates’ role to employees’ innovation performance at the companies of cellular telecommunications service provider in Indonesia through mediation of knowledge transfer, organizational capabilities, and organizational culture. This research is quantitative research using the survey method. The participants in this study were 167 selected employees including expatriates, expatriates’ subordinates, expatriates’ peers, and expatriates’ superiors from 8 main companies of cellular telecommunication in Indonesia with response rate 47%.

The main finding of this research is the expatriates’ role significantly positive affect employees’ innovation performance through the mediation of organizational capabilities. The other finding is surprising that knowledge transfer could occur directly turns significantly negative impact on employees’ innovation performance. This is due to the number of knowledge transfer that occurred but could not be implicated in cellular telecommunications services companies in Indonesia. Another surprising result is that there are cultural influences, as a result of acculturation, could affect negative significantly to organizational capabilities. This is due to acculturation that occurs is likely strong influenced by the cultural hierarchy and cultural clan which focus on internal improvement for internal work unit, so when dealing with other work units will have disastrous friction or incompatibility.

Then from the findings of this study, there were suggested that companies need to filter the knowledge which would be transferred must be based on coordination with other related work units. Thus it was a danger impact to transfer of knowledge directly from expatriates to employees without coordination with other related work units. The other suggestion is the cellular telecommunication services provider companies need to change of organization culture over to an external focus, more coordination in multifunctional level, reduce bureaucracy, and the provision of incentives to support employees’ innovation performance, as well as better utilizing of expatriates’ role as much as possible to increase employees’ innovation performance."

"ABSTRAKSemua organisasi menginginkan keberhasilan dalam melakukan perubahan.Faktor pendorong terjadinya perubahan bisa disebabkan oleh berbagai macam halbaik internal maupun eksternal organisasi. Mengelola perubahan membutuhkankesiapan, komitmen, dan kepercayaan dari seluruh anggota organisasi, sehinggauntuk merumuskan perubahan yang berhasil faktor anggota organisasi wajibdipertimbangkan, dengan mempertimbangkan peran employee engagement dalammengelola perubahan. Selain faktor employee engagement, budaya organisasi jugamempunyai peran penting dalam keberhasilan pengelolaan perubahan. Penelitianini bertujuan untuk mengetahui pengaruh budaya organisasi dan employeeengagement terhadap kesiapan untuk berubah. Penelitian dilakukan pada KantorVertikal Direktorat Jenderal Perbendaharaan Provinsi Aceh dengan menggunakan130 sampel untuk mengukur dan melihat pengaruh antar tiga variabel tersebut.Hasil penelitian menunjukkan bahwa terdapat pengaruh budaya organisasi danemployee engagementterhadap kesiapan untuk berubah. Dengan mengetahuigambaran budaya organisasi, tingkat employee engagement, dan tingkat kesiapanmenghadapi perubahan para anggotanya, maka akan mempermudah pihakmanajemen dan pengambil keputusan dalam mengelola dan mengawal perubahantersebut dengan baik dan berhasil

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ABSTRACTEvery organizations wish to manage change successfully. The main drivers ofchange can be caused by forces of both internal and external factors. Managingchange requires readiness, commitment, and trust from the entire organizationmembers. Thus, in order to formulate a successful change, the factor oforganization members must be considered, as related to the roles of employeeengagement in the change management process. Besides the employeeengagement, organizational culture also plays an important role in the success ofmanaging change. This study aims at determining the effects of organizationalculture and employee engagement towards readiness for change. The study wasconducted at the vertical office of the Directorate General of Treasury VerticalAceh province by using 130 samples to measure the magnitude and influencebetween these three variables. The results show that there is an influence betweenorganizational culture and employee engagement towards readiness for change.By knowing the whole picture of the organizational culture, employeeengagement levels, and the level of readiness of its members, the changemanagement process can be carefully managed and controlled by the managementand decision-makers in order to have a successful changes and better results"

"Penelitian ini membahas pengaruh komitmen, motivasi, dan disiplin terhadap kinerja karyawan pada Organisasi Pengelola Zakat OPZ di Indonesia. Penelitian ini dilakukan di OPZ X dan OPZ Y. OPZ X merupakan salah satu lembaga amil zakat di Indonesia yang dibentuk oleh masyarakat. Sedangkan OPZ Y merupakan lembaga pengelola zakat yang dibentuk oleh pemerintah dan bersifat non-struktural. Metode yang digunakan dalam penelitian ini adalah pendekatan kuantitatif dengan jenis penelitian deskriptif. Pada penelitian ini, komitmen terdiri dari tiga dimensi yaitu normative commitment, affective commitment, dan continuance commitment. Motivasi terdiri dari tiga tipe yaitu existance, relatedness, dan growth. Disiplin terdiri dari empat dimensi yaitu kualitas disiplin, kuantitas disiplin, kompensasi, dan konservasi. Sedangkan kinerja karyawan terdiri dari empat dimensi yaitu hasil kerja, perilaku kerja, atribusi kompetensi, dan komparatif. Hasil penelitian ini menunjukkan bahwa komitmen berpengaruh terhadap kinerja karyawan pada OPZ X dan OPZ Y. Motivasi berpengaruh terhadap kinerja karyawan pada OPZ X dan OPZ Y. Disiplin berpengaruh terhadap kinerja karyawan OPZ X dan OPZ Y.

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This study is examine the influence of commitment, motivation, and discipline aspects on employee performance of Organisasi Pengelola Zakat OPZ in Indonesia. This study is conducted in OPZ X and OPZ Y. OPZ X is the one of amil zakat institution in Indonesia that is formed by the society. While OPZ Y is formed by the goverment and characterized as non structural type. This study was conducted by using descriptive quantitative approach. In this study, commitment aspect has three dimensions normative commitment, affective commitment, and continuance commitment. Motivation aspect has three types existance, relatedness, and growth. Discipline aspect consist of four dimensions quality of discipline, quantity of discipline, compensation, and conservation. While employee performance has four dimensions work results, work behaviours, attibution competences, and comparativeness. The results of this study indicate that commitment has influence on employee performance at both OPZ. Motivation has influence on employee performance at both OPZ. Discipline has influence on employee performance at both OPZ."