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"Abstract. Achieving excellent quality academic and administrative services is one of the efforts of the Indonesia University of Education (UPI) in building its Academic Information System (SIAK) under UPI Directorate of Information and Communication that was established on 6 July 2007. The use of Information and Communication Technology (TIK) for a system of information and academic services in higher education institution is an urgent necessity to increase the reputation of higher education institution both nationally and globally. This research aims to discover the relation, influences and analyzes the quality of academic information system quality toward user satisfaction in the Indonesia University of Education. The research use Gap Analysis and Structural Equation Model (SEM). Gap analysis results show a gap between performance and user expectation but average result of user satisfaction variable shows that respondents are satisfied with the academic information system implementation. SEM analysis result show that all research variables and indicators have significant relations, also that the academic information system quality (system quality, information quality and service quality (toward user satisfaction has a significant impact. Research discovery shows the necessity of periodical evaluation by the academic information system administrator with user participation, to ensure users need fulfillment. Abstrak. Pencapaian pelayanan akademik dan tata kelola yang berkualitas salah satu upaya Universitas Pendidikan Indonesia (UPI) membangun Sistem Informasi Akademik (SIAK) yang berada pada Direktorat Teknologi Informasi dan Komunikasi UPI yang didirikan pada tanggal 6 Juli 2007. Pemanfaatan Teknologi Informasi dan Komunikasi (TIK) menjadi sistem informasi pada layanan akademik di peguruan tinggi menjadi kebutuhan yang sangat penting untuk meningkatkan reputasi perguruan tinggi baik di dalam negeri maupun global. Penelitian ini bertujuan untuk mencari hubungan, pengaruh dan menganalisa kualitas sistem informasi akademik terhadap kepuasan pengguna di Universitas Pendidikan Indonesia. Analisis yang digunakan adalah analisis Gap dan Structural Equation Model (SEM). Hasil anilisis Gap menunjukan masih terdapat kesenjanganantara kinerja dengan harapan pengguna tetapi hasil dari nilai rata-rata variabel kepuasan pengguna menunjukan bahwa responden merasa puas dengan implementasi sistem informasi akademik. Hasil analisis SEM menunjukan bahwa semua variabel dan indikator yang diteliti memiliki hubungan yang signifikan, begitu juga pengaruh dari kualitas sistem informasi akademik (kualitas sitem, kualitas informasi dan kualitas layanan) terhadap kepuasan pengguna memiliki pengaruh yang cukup besar. Temuan penelitian menunjukan perlu evaluasi secara berkala dari pengelola sistem informasi akademik dengan melibatkan pengguna, agar dapat memastikan bahwa kebutuhan pengguna terpenuhi."

"Abstract. This research is intended to analyze learning organization (LO) in improving academic services quality in Universitas Islam Negeri (UIN) Syarif Hidayatullah Jakarta. It is conducted through a mixed-method approach. The qualitative data analysis employed is the model of Miles and Huberman. There are three phases involved in this method, namely data reduction, data display, and conclusion drawing/verification. Whereas, the quantitative data employed is the double regression analysis. At the end of the research, it is shown that UIN Syarif Hidayatullah can be considered as a learning organization. Its system processes, such as Learning Audit and Reviewing and Learning Development have contributed to the learning improvement, better educational program and learning self reviewing, and personal mastery is the characteristics shown by UIN Syarif Hidayatullah which is important in its acknowledgement as learning organization. UIN Syarif Hidayatullah is considered as an organization encouraging innovation, risk taking or creativity at a wider organizational level. It has a required good balance between local innovation and strategic objectives of the system. The quantitative analysis has also proven UIN Syarif Hidayatullah as a learning organization. Systemic thinking, mental models, personal mastery, shared vision, tim learning, trust, commitment, and effective communication channels are adopted, all of which have positive impact to the academic services quality."

"Abstract. This research discusses how far job satisfaction is achieved, the factors that influence job satisfaction, and what needs to be done in order to increase the job satisfaction of Government Employees working at the Bogor Regency Secretariat. The objective of this research is to analyze the level of job satisfaction and the factors that influence job satisfaction, plus recommend what can be done to increase job satisfaction of Government Employees working at the Bogor Regency Secretariat. A criteria range analysis (analisis rentang kriteria) method was used to determine the level of job satisfaction of Government Employees. Results revealed that Government Employees were at a satisfied scale. The results from this research were obtained by using a factor analysis method to analyze the factors of job satisfaction of Government Employees. Eleven dominant factors were the reasons why Government Employees were satisfied with their jobs. These factors include: 1. Salary; 2. Benefits and facilities; 3. Relationship between superiors and subordinates; 4. Relationship among coworkers; 5. Development; 6. Opportunity; 7. Safety at work; 8. Education; 9. Policies within the organization; 10. Conflict resolution; and 11. Career achievements. The results of this research can be used as a suggestion for organization managements to improve the job satisfaction of Government Employees. The management can focus their attention on improving employee job satisfaction by referring to the eleven dominant factors in order to become more efficient and effective in making policies and be able to focus on the improving these job satisfaction factors.Abstrak. Tujuan penelitian untuk menganalisia tingkat kepuasan kerja, dan factor-factor yang mempengaruhi kepuasan kerja, serta merekomendasikan upaya-upaya bagi peningkatan kepuasan kerja SDM Aparatur pada Sekretariat Kabupaten Bogor. Untuk mengetahui tingkat kepuasan kerja SDM Aparatur digunakan metode analisis rentang kriteria. Hasilnya menunjukkan kepuasan kerja SDM Aparatur berada pada rentang skala puas. Hasil yang diperoleh dari penelitian yang dilakukan dengan menggunakan factor analisis untuk menganalisis faktor-faktor kepuasan kerja SDM Aparatur, berupa sebelas factor dominan yang menjadi sumber kepuasan kerja SDM Aparatur yaitu 1. Gaji; 2. Tunjangan dan fasilitas; 3. Hubungan atasan dengan bawahan; 4. Hubungan antar rekan kerja; 5. Pengembangan; 6. Kesempatan; 7. Keselamatan kerja; 8. Pendidikan; 9. Kebijakan organisasi; 10. Penyelesaian konflik; dan 11. Prestasi kerja. Hasil penelitian tersebut berimplikasi terhadap upaya-upaya manajemen organisasi untuk meningkatkan kepuasan kerja SDM Aparatur."

"Abstract. The achievement of the banking sector's lending product is not consistently followed by the same level of achievement of other products. Therefore, it is important to observe customer segmentation, figuring out customer satisfaction, and to find out the influence of customer satisfaction toward the customer's willingness to cross-sell and providing recommendations on each segmentation. The purpose of this research paper is to identify individual debtor segment, identifying the influence of debtor's satisfaction toward cross-selling willingness and providing recommendations, as well as to become a business strategy reference for companies. We investigate the service quality (reliability, responsiveness, assurance, empathy, and tangible) to observe the level of both satisfaction and loyalty of the debtors. The research is conducted with 93 respondents. The analytical method that is applied in this research paper is descriptive statistics, cross tabulation, and regression analysis. The research results indicate that the biggest number of debtors is on the low-interest loan segment on service and trade businesses, while for the medium-interest loan and high-interest loan the biggest number is on the trade businesses. In general, each segmentation is willing to cross-sell. However, the high-interest loan segment is more willing to cross-sell. On both low-interest loan and medium-interest loan segments, the debtors are willing to recommend the company's products to their relations. However, the debtors on the high-interest loan tend to be unwilling to do so. The results of this research also clarifies the theory that debtor's satisfaction has a significant relation with the willingness to cross-sell and providing recommendations (customer's loyalty). This may also help managers to provide a proper service for different debtor's segmentation. Abstrak. Pencapaian kredit yang tinggi dalam sektor perbankan tidak selalu diikuti oleh pencapaian yang tinggi pada produk lainnya. Oleh karena itu penting untuk melihat segmen konsumen, mengetahui kepuasan konsumen, dan mengetahui pengaruh kepuasan konsumen terhadap kesediaan konsumen untuk melakukan cross selling dan merekomendasi pada masing-masing segmen. Tujuan dari penelitian ini adalah untuk mengidentifikasi segmen debitur perorangan, mengidentifikasi pengaruh kepuasan debitur terhadap kesediaan cross selling dan merekomendasi, serta dapat menjadi referensi strategi bisnis untuk perusahaan. Kami meneliti kualitas layanan (reliability, responsiveness, assurance, empathy, dan tangible) untuk melihat tingkat kepuasan dan loyalitas debitur. Penelitian dilakukan terhadap 93 responden. Metode analisis yang digunakan yaitu statistik deskriptif, tabulasi silang, dan analisis regresi. Hasil penelitian menunjukkan bahwa jumlah debitur terbesar pada segmen kredit rendah yaitu bidang usaha jasa dan perdagangan, sedangkan pada segmen kredit sedang dan segmen kredit tinggi yaitu bidang usaha perdagangan. Pada umumnya semua segmen bersedia untuk melakukan cross selling namun segmen kredit tinggi lebih bersedia untuk melakukan cross selling. Pada segmen kredit rendah dan segmen kredit sedang bersedia untuk merekomendasikan produk perusahaan kepada relasinya, namun pada segmen kredit tinggi cenderung tidak bersedia. Hasil penelitian ini juga semakin memperjelas teori bahwa kepuasan debitur memiliki hubungan yang signifikan dengan kesediaan melakukan cross selling dan merekomendasi (loyalitas konsumen). Hal ini juga dapat membantu manajen memberikan pelayanan yang tepat kepada segmen debitur yang berbeda."

"Quality improvement in public service has become a major concern in government institutions in their effort to provide the public with maximum service. It is also a major concern for Samsat (One-Roof System) institutions in Jakarta, Bogor, Tangerang, Bekasi (Jabodetabek). The purpose of this study is to analyze the quality level of the service provided by Mobile Samsat units in Jabodetabek. The study uses the quantitative approach in order to illustrate the gap between consumer expectation of public service and consumer perception of the actual service, based on five dimensions: reliability, responsiveness, assurance, empathy, and tangibility. Measurement results of the five dimensions show that customers find the service provided by Mobile Samsat in Jabodetabek to be unsatisfactory."

"Abstract. In general, students want to complete their study faster, graduate and get a job, but in fact the unemployment rate is open of the graduates have increased. Students who have been prepared and furnished with specific skills and expertise increasingly help the student?s preparedness to face undesirable conditions and only become job-seeker, and not as job-provider. Under this circumstance, the study of change in the student mindset toward entrepreneurship is necessary considered to find the right approach in changing people mindset toward the generation of creativity and innovation of the valuable works. This further expectation can help developing students a sense of confidence and their preparedness to navigate the real world after graduation. This research used an action research approach in the form of guidance based on a model of creative economic development and the process model of creativity-innovation-entrepreneurial, through six steps of guidance. The result showed that first, the process of transformation comprising guidance toward change in the mindset of participants run quite well; however, there are still many shortcomings, especially in terms of participants? commitment and ability to develop the creative product. Second, the creation of space for the development of creative ideas, through motivation and awareness of participants, though not yet perfect and there are still barriers, such as the timing and lecture schedule.Abstrak. Mahasiswa pada umumnya ingin cepat menyelesaikan studi, lulus dan memperoleh pekerjaan, namun kenyataanya tingkat pengangguran terbuka dari lulusan sekolah semakin meningkat. Mahasiswa yang telah disiapkan dan dibekali dengan ketrampilan dan keahlian tertentu sangat membantu kesiapan mahasiswa menghadapi kondisi yang tidak dikehendaki dan hanya menjadi jobseeker, melainkan sebagai jobprovider.Berdasarkan hal tersebut maka penelitian tentang perubahan mindset mahasiswa ke arah entrepreneurship dipandang penting yakni untuk menemukan pendekatan yang tepat dalam mengubah mindset seseorang ke arah penciptaan kreatifitas dan inovasi karya-karya yang bernilai.Harapan lebih jauh hal ini dapat membantu menumbuhkan rasa percaya diri mahasiswa dan kesiapannya mengarungi dunia nyata setelah lulus. Riset ini menggunakan pendekatan action research berupa pembinaan berdasarkan model pengembangan ekonomi kreatifdanmodel proses creativity-innovation-entrepreneurial, melalui 6 langkah pembinaan.Hasil menunjukkan bahwa pertama, proses transformasi berupa pembinaan ke arah perubahan mindset peserta berjalan cukup baik, namun demikian masih banyak kekurangan terutama dalam hal komitmen peserta dan kemampuan mengembangakan produk yang kreatif.Kedua, terciptanya ruang gerak pengembangan ide-ide kreatif, melelaui motivasi dan kesadaran peserta, walau belum sempurna dan masih terdapat hambatan, antara lain pengaturan waktu dan jadwal kuliah."

"Abstract. Sentra Pelayanan Agribisnis (SAPA) is an agricultural organization owned and operated by a farmer community in Sukabumi, West Java, Indonesia. SAPA adopts information technology (IT) to improve the effectivity of its internal communication. SAPA started IT adoption by a careful planning. The step includes organizing the map of IT strategy and formulating the key performance indicators. The purpose of this research is to arrange a strategy map of SAPA IT division, to formulate the key performance indicators using Balanced Scorecard approach, and to implement as a mobile web application. Results of this research include a strategy map of SAPA IT division, key performance indicators, and a prototype of mobile web application. It can be concluded that IT adoption supported by a strong leadership improves effectivity of the information flows within the researched agriculture organisation.Abstrak. Sentra Pelayanan Agribisnis (SAPA) adalah sebuah organisasi pertanian yang dimiliki dan dioperasikan oleh kumpulan petani di Sukabumi, Jawa Barat, Indonesia. SAPA mengadopsi teknologi informasi (TI) untuk meningkatkan efektifitas komunikasi internal. SAPA mulai mengadopsi TI dengan perencanaan matang. Langkah ini termasuk mengorganisir peta strategi TI dan merumuskan indikator kinerja utama. Penelitian ini bertujuan untuk menyusun peta strategi SAPA divisi TI, untuk merumuskan indikator kinerja utama menggunakan pendekatan Balanced Scorecard, dan untuk mengimplementasikan sebagai aplikasi web mobile. Dapat disimpulkan jika adopsi TI didukung dengan kepemimpinan yang kuat akan meningkatkan efektivitas arus informasi di dalam organisasi pertanian yang diteliti."

"Secara umum studi ini menggambarkan fenomena keadilan karir dan pentingnya karir bagi kepuasan dan komitmen anggota kepolisian. Pengujian ini sekaligus menjelaskan apakah karir dalam praktek manajemen SDM yang bersifat transaksional berperan penting menjelaskan level komitmen yang lebih tinggi, yaitu komitmen afektif. Secara spesifik studi ini bertujuan untuk menjelaskan beberapa hal, pertama untuk menguji dampak keadilan distributif karir dan keadilan prosedural karir pada kepuasan karir dan komitmen afektif. Kedua adalah menguji dampak kepuasan karir pada komitmen afektif. Tujuan ketiga adalah menggambarkan fenomena keadilan karir baik distributif dan prosedural, kepuasan karir dan komitmen afektif pada organisasi kepolisian di tingkat resort (Polres) di provinsi X. Analisis data yang digunakan adalah SEM yang dioperasikan dengan program AMOS. Populasi penelitian ini adalah 134 anggota kepolisian resort (Polres). Hasil menunjukkan bahwa keadilan distributif dan keadilan prosedural adalah prediktor kuat yang menjelaskan kepuasan karir. Demikian pula kedua keadilan karir dan kepuasan karir adalah prediktor kuat kepuasan komitmen.

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In general, this study describes the phenomenon of career's fairness and the importance of career for the satisfaction and commitment of members of the police in organization. This test also explains whether a career in human resource management practices explain the higher level of commitment, namely affective commitment. Specifically, first to conduct further testing of the impact of career distributive and career procedural fairness on career satisfaction and affective commitment. The second was to test the impact of career satisfaction on the affective commitment. The third was to describe the condition of career fairness, career satisfaction and affective commitment at the police resort organization in province X. The data analysis technique used in this study is SEM which is operated through the AMOS software program. The population of this research was 134 officers of police resort organization. The results indicated that career distributive and procedural fairness are strong predictor to explain career satisfaction. Then both of career fairness type and career satisfaction are predictor to explain affective commitment."

"Abstract. This experimental study aims to examine the impact of distributive and procedural justice towards affective commitment in every context or situation that is configurational. The meta-analysis, concluded by Hartman, Yale, and Galle (1999), explained that researches on fairness in general was conducted in the context of unfairness. This particular study examined various situations to form a configuration of distributive justice, procedural justice, and subjective perspective of social capital as moderating variable. This study involved 268 subjects in one class relation to performance appraisal's policy. The findings show that both distributive and procedural justice are vital predictors. Similarly, the configuration of these variables play a role in explaining affective commitment. Another important finding is that social capital, as a subjective perspective, plays a significant role in explaining affective commitment.Abstrak. Penelitian eksperimen ini bertujuan menguji pengaruh keadilan distributif dan keadilan prosedural terhadap komitmen afektif dalam berbagai konteks/ situasi yang bersifat konfigurasional. Meta análisis yang dilakukan Hartman, Yale & Galle, (1999) menjelaskan bahwa penelitian keadilan pada umumnya dilakukan dalam konteks ketidakadilan. Penelitian ini melakukan pengujian dari berbagai situasi sehingga membentuk konfigurasi keadilan distributif, keadilan prosedural dan perspektif subjektif modal sosial sebagai variabel moderasi. Penelitian melibatkan 268 subjek dalam kelas terkait dengan kebijakan penilaian kinerja. Hasil menunjukkan bahwa keadilan distributif dan keadilan prosedural merupakan prediktor penting. Demikian pula konfigurasi kedua variabel tersebut berperan dalam menjelaskan komitmen afektif. Hal penting lainnya, modal sosial sebagai perspektif subjektif berperan signifikan dalam menjelaskan komitmen afektif."

"The Indonesian government has pursued to establish freedom of information for their people in order to enhance good governance in the public sector by implementing the Transparency of Public Information Law Number 14 Year 2008, popularly known as UU KIP. This study is aimed at describing and drawing the factors that affected the implementation of UU KIP in Surakarta City and West Lombok Regency. This research was conducted through a mixed method of a quantitative method through surveys and a qualitative method through in-depth interviews and a focus group discussion. The research concluded that there are numerous factors which affected the implementation of UU KIP such as; political will both from central government and local leader, government ability, flaws in the UU KIP itself, minimum budget, infrastructure, and the culture of the society. UU KIP was also perceived as an Act that regulated the public information and was able to enchance public institutions? implementation of good governance. The local government is believed to be more accountable and transparant, and able to increase public participation.

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Pemerintah Indonesia telah berusaha menetapkan keterbukaan informasi untuk masyarakat agar badan publik dapat mencapai good governance dengan menerapkan Undang-Undang Nomor 14 Tahun 2008 tentang Keterbukaan Informasi Publik, yang lebih dikenal sebagai UU KIP. Penelitian ini ditujukan untuk menggambarkan dan mencari tahu faktor-faktor yang mempengaruhi implementasi UU KIP di Kota Surakarta dan Kabupaten Lombok Barat. Penelitian ini dilakukan menggunakan mixed method yang terdiri dari metode kuantitatif melalui survey and metode kwalitatif melalui wawancara mendalam (in-depth interview) dan diskusi kelompok terfokus (focused group discussion/FGD). Kesimpulan dari penelitian ini adalah bahwa terdapat berbagai faktor yang mempengaruhi implementasi UU KIP yang terdiri dari; keinginan politik (political will) dari pemerintahan pusat dan kepala pemerintahan daerah, kemampuan pemerintah, kesalahan yang terdapat di dalam UU KIP itu sendiri, anggaran minimum, infrastruktur, dan budaya masyarakat. UU KIP juga dipersepsikan sebagai suatu undang-undang yang mengatur informasi publik dan bisa membantu badan publik memperbaiki implementasi good governance. Pemerintah daerah dianggap lebih bertanggung jawab dan transparan, dan dapat meningkatkan partisipasi publik."