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"he book provides an overview of all major useful frameworks (such as LEAN and Six Sigma) without over-investment in one over another, and a unique emphasis on BPM's interrelationship with organizational management, culture and leadership--BPM is about people as much as processes. Its common-sense approach teaches how BPM must be well-integrated across an entire business if it's to be successful: augmented and aligned with other management disciplines. The third edition brings Jeston and Nelis' practicable frameworks and solutions up-to-date with the latest developments in BPM, including the application of the frameworks to value-driven BPM.This new edition includes: 1. Enhanced pedagogy to help students learn and tutors use the book for their classes: now includes learning outcomes, chapter topics, learning objectives, highlighted key points, chapter summaries, critical discussion points and self-test questions; 2. New and revised case studies throughout; 3. New chapters on questions that have become more crucial since the second edition's publication: How should we start--top-down or bottom-up? Should we be customercentric? How does BPM link to today's most pertinent management and technology issues? What are the critical success factors? 4. Due to popular demand, a new and expanded section on IT in BPM; 5. A brand new companion website including slides and assignment answers. Read less"

"Communication is easy isn't it? Well it may seem so, but consider honestly when was the last time you were involved in a breakdown of communications? And how long ago was one such a veritable derailment? For most people and in most organizations this happens regularly.It matters. Communication ? effective communication ? makes things happen. There can be a great deal hanging on it. Whether the communication concerned is a simple e-mail, a contribution to a meeting, a report or a presentation, it can prompt agreement or action, it can seal a good deal; drive a hard bargain and enhance your profile and boost your reputation as it does so. Or not: for instance making a poor presentation may do real damage and allow no second chances, and an ill-considered report may come back to haunt you in months to come.This book is an antidote to communications difficulty. It sets out proven, practical guidelines to ensure you can prepare (and prepare quickly) and deliver messages in a clear, succinct, precise, descriptive, informative, and impressive way ? and that they are effective. That is, they achieve your purpose with others, however technical, complex or difficult the topics they may involve."

"Contents :- Preface - Introduction - Step One: Discuss Business Alignment with Clients - Step Two: Determine Payoff Needs - Step Three: Identify Business Needs - Step Four: Identify Performance Needs - Step Five: Identify Learning and Preference Needs - Step Six: Set Higher Levels of Objectives - Step Seven: Design for Results - Step Eight: Measure the Business Impact - Step Nine: Isolate the Effects of the Program - Step Ten: Report the Results of Business Alignment - References - Appendix: Business Alignment Examples - Index - About the ROI Institute - About the Authors "

"In an ever-increasing mass of emails, blogs, text messages, and PDAs, the lifeblood of today's connected and networked world is written communications. With techniques and strategies that will help you dramatically improve this essential skill, 10 Steps to Successful Business Writing will enable you to increase your business success with each well-written email, memo, and letter. "

"People mean business and most professionals know how important it is to get on well with others.Sometimes it's difficult to find the time or opportunity to develop soft skills, particularly when there is pressure to get jobs done. For those who don't realise it, the value of networking or relationship building should not be underestimated. This is particularly so when the economic climate is harsh and work is harder to come by. Getting on, moving up ? however you define success ? is often made easier with a little bit of help from your friends.Whether you work in a large or small organisation, have just landed your first job or have years of experience behind you, developing strong professional relationships will help you personally to progress and your company to flourish. Everyone can acquire the skill of networking and building rapport with others but it does require practice and a degree of curiosity. This book aims to inspire experienced networkers, who have many good contacts, to try new approaches or refresh their methods. If you are newly qualified and starting out on your career it will help you make the most of the many opportunities to build good relationships as you meet people in the course of your work.What have you got to lose? Give it a try ? you may enjoy the experience."