Contents :- Preface - Introduction - Step One: Discuss Business Alignment with Clients - Step Two: Determine Payoff Needs - Step Three: Identify Business Needs - Step Four: Identify Performance Needs - Step Five: Identify Learning and Preference Needs - Step Six: Set Higher Levels of Objectives - Step Seven: Design for Results - Step Eight: Measure the Business Impact - Step Nine: Isolate the Effects of the Program - Step Ten: Report the Results of Business Alignment - References - Appendix: Business Alignment Examples - Index - About the ROI Institute - About the Authors