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"Country Brand Index (CBI) Indonesia yang dirilis oleh Lembaga Future Brand pada tahun 2012 berada di urutan 78 di antara 118 negara, lebih rendah dari tahun-tahun sebelumnya. CBI merupakan indeks persepsi global tentang citra sebuah negara di seluruh dunia yang ditinjau dari aspek budaya, industri, ekonomi dan kebijakan publik.Kementerian Luar Negeri telah melakukan sejumlah upaya peningkatan citra Indonesia melalui diplomasi publik, di antaranya dengan pemanfaatan media sosial. Namun, pemanfaatan media sosial tersebut masih belum optimal, di antaranya dapat terlihat dari masih rendahnya popularitas akun media sosial Kementerian Luar Negeri.Penelitian dilakukan dengan metodologi penelitian kualitatif. Data dikumpulkan melalui wawancara semi-terstruktur terhadap pejabat Kemlu dan pakar media sosial, serta observasi terhadap kegiatan diplomasi publik dan media sosial Kementerian Luar Negeri. Analisis data dilakukan dengan analisis SWOT, McKinsey’s 7S, dan PEST. Penentuan prioritas strategi dilakukan dengan menggunakan QSPM.Penelitian ini berhasil mengidentifikasikan 5 kekuatan, 9 kelemahan, 8 peluang, dan 6 ancaman yang dimiliki oleh Kementerian Luar Negeri. Analisis terhadap faktor-faktor tersebut menghasilkan 17 strategi pemanfaatan media sosial yang dipetakan ke dalam 6 sasaran strategis. Seluruh strategi tersebut kemudian dituangkan dalam suatu rencana kerja untuk rentang waktu tiga tahun. ;Country Brand Index (CBI) released in 2012 by the Institute of Future Brand renked Indonesia at 78th among 118 countries. It is lower than the rank previous years. CBI is an index of global perception of the image of a country in the world in terms of cultural, industrial, economic and public policy.The Ministry of Foreign Affairs has made a number of efforts to improve Indonesia's image through public diplomacy, including with the use of social media. However, the use of social media is not optimal yet, which can be seen from the low popularity of the Ministry’s social media accounts.The study was conducted with qualitative research methodology. Data were collected through semi-structured interviews to the Ministry officials and social media experts, and observations to the Ministry’s public diplomacy and social media activities. Data analysis was performed with SWOT, McKinsey's 7S, and PEST. Strategy prioritization was determined using QSPM.This research had identified 5 strengths, 9 weaknesses, 8 opportunities, and 6 threats owned by the Ministry. The analysis of those factors resulted in 17 social media strategies that mapped into 6 strategic objectives. The whole strategy is then poured in a work plan for a three-year period.

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Country Brand Index (CBI) released in 2012 by the Institute of Future Brand renked Indonesia at 78th among 118 countries. It is lower than the rank previous years. CBI is an index of global perception of the image of a country in the world in terms of cultural, industrial, economic and public policy.

The Ministry of Foreign Affairs has made a number of efforts to improve Indonesia's image through public diplomacy, including with the use of social media. However, the use of social media is not optimal yet, which can be seen from the low popularity of the Ministry’s social media accounts.

The study was conducted with qualitative research methodology. Data were collected through semi-structured interviews to the Ministry officials and social media experts, and observations to the Ministry’s public diplomacy and social media activities. Data analysis was performed with SWOT, McKinsey's 7S, and PEST. Strategy prioritization was determined using QSPM.

This research had identified 5 strengths, 9 weaknesses, 8 opportunities, and 6 threats owned by the Ministry. The analysis of those factors resulted in 17 social media strategies that mapped into 6 strategic objectives. The whole strategy is then poured in a work plan for a three-year period."

"Tulisan ini membahas ruang publik sebagai tempat untuk arena berdebat dan menyampaikan gagasan bagi setiap orang. Namun, dalam konteks hari ini, ruang publik tidak lagi semata ruang dalam artian fisik, tetapi juga ruang di ranah virtual. Di ruang publik di media sosial, komunikasi face-to-face tidak lagi berlaku, termasuk jarak komunikasi seperti ruang publik dalam artian fisik. Sebagai ruang publik, media sosial seperti Facebook, Twitter, Path, dan Kompasiana bersifat bebas akses dan menjadi tempat bertemunya berbagai ekspresi, gagasan dan pendapat. Dalam tulisan ini dibahas lima kasus penggunaan ranah publik di media sosial, meliputi kasus Florence di Path, kasus penghinaan Jokowi di Facebook, kasus penghinaan Ahok di Twitter, kasus Prita dan RS Omi dan kasus Jilbab Hitam. Kasus tersebut menggambarkan bahwa meskipun prinsip kebebasan menyampaikan pendapat di ruang publik berlaku, pengguna bukan berarti dapat menyampaikan opini yang merugikan individu, kelompok atau institusi lain. Opini yang disampaikan tidak mengandung provokasi, baik berbentuk trolling ataupun flaming, sehingga pengguna tidak terjerat kasus hukum. Kasus penggunaan ruang publik dapat menciptakan sebuah gerakan sosial yang dijalankan para pengguna ruang publik. Sifat gerakan sosial tersebut bisa mendukung ataupun menjatuhkan subjek.

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This paper explains about public sphere as the place for debatting and giving the idea for everyone. But, in today’s context, public sphere is not only a sphere in physical way, but also virtual way. In social media, it is no longer effective for face to face communication, including distance as is found in public sphere. As public sphere media, social media like Facebook, Twitter, Path and Kompasiana have free access and become a place where any expressions, ideas and opinions meet.

In this paper, discussion is made regarding five cases related to the use of public sphere in social media including Florence case in Path, Jokowi humiliation on Facebook, Ahok humilation on Twitter, Prita and Omni Hospital case and also Jilbab Hitam case. The cases reveal that inspite of the principle of freedom of expression in public sphere, social media users are not meant to convey any opinion that may harm an individual, group or institution. Opinion delivered does not contain any provocations, either “trolling” or “flaming” so that the user will not be legally or lawfully caught. Cases of the use of public sphere may bring about a social movoment by public sphere users. The nature of this social movement may either support or bring down the subject."

"Masyarakat dapat dengan mudah memperoleh informasi mengenai vaksinasi COVID-19 dari berbagai sumber yang ada. Kementerian Komunikasi dan Informatika dipercaya untuk memberikan informasi vaksinasi COVID-19 yang akurat kepada publik. Salah satu alat yang digunakan oleh humas pemerintah untuk memberikan informasi terkait vaksinasi adalah Instagram @Kemenkominfo. Penelitian ini bertujuan untuk melihat pengaruh penggunaan media sosial Instagram oleh humas pemerintah terhadap kepercayaan publik. Penelitian ini menggunakan pendekatan kuantitatif dengan teknik pengambilan sampel non probabilita. Pengambilan data dilaksanakan melalui penyebaran kuesioner daring dan terdapat 222 responden dengan rentang usia 18 – 25 tahun yang pernah mendapatkan informasi vaksinasi dari Instagram feed @Kemenkominfo. Hasil menunjukkan adanya pengaruh positif terhadap penggunaan media sosial Instagram terhadap kepercayaan publik. Pengaruh penggunaan media sosial Instagram @Kemenkominfo hanya mencapai tahap kognitif. Saran dari penelitian ini agar humas pemerintah dapat menggunakan media sosial Instagram hingga memberikan pengaruh komunikasi pada tahap afektif dan konatif.

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The public can easily obtain information about COVID-19 vaccination from various available sources. The Ministry of Communication and Information Technology is trusted to provide accurate COVID-19 vaccination information to the public. One of the tools used by government public relations to provide information related to vaccination is Instagram @Kemenkominfo. This study aims to see the effect of the government's use of social media Instagram on public trust. This study uses a quantitative approach with non-probability sampling technique. Data collection was carried out through the distribution of bold questionnaires and there were 222 respondents with an age range of 18-25 years who had received vaccination information from the @Kemenkominfo Instagram feed. The results show that there is a positive influence on the use of Instagram social media on public trust. The effect of using social media Instagram @Kemenkominfo only reaches the cognitive stage. Suggestions from this study are that government public relations can use Instagram social media to influence communication at the affective and conative stages."

"This is the second edition of the undergraduate textbook 'Social Media Management' which extends the original edition's scope beyond the business angle. The textbook continues with the perspective of organizations - not individuals - and clarifies the impact of social media on their different departments or disciplines, while also exploring how organizations use social media to create business value. To do so, the book pursues a uniquely multi-disciplinary approach by embracing IT, marketing, HR, and many other fields. While the first edition was inspired by the rise of social media tools, the second edition is characterized by a digital economy with increasing digitalization efforts due to newly emerging technologies in Industry 4.0 and the COVID-19 pandemic. Readers will benefit from a comprehensive selection of extended topics, including strategies and business models for social media, influencer marketing, viral campaigns, social CRM, employer branding, e-recruitment, search engineoptimization, social mining, sentiment analysis, crowdfunding, and legal and ethical issues. Each chapter starts with one or more teaser questions to arouse the readers’ interest, which will be clarified per topic. The second edition also provides ample self-test materials and reflection exercises."

"ABSTRAKPasca kejatuhan rezim orde baru, pendapat bahwa hanya ada satu media yang menjadi relung publik untuk saluran mengartikulasikan identitas tidak lagi relevan. Dalam konteks masa ini, individu/kelompok memiliki kekuasaan dan otoritas untuk mempublikasikan dan mengartikulasikan aspirasi politik dan kultural melalui aneka saluran dan dengan beragam narasi. Gejala tersebut berperan dalam kemunculan ragam relung publik yang terbangun dari mode partisipasi politik baru pasca orde. Tulisan ini hendak menganalisis konsekuensi keragaman narasi dan berbagai saluran media tersebut terhadap kelompok keagamaan di kota besar di Indonesia yang ternyata menciptakan relung publik sendiri berbasiskan interpretasi dan praktik politik mereka sendiri, yang dalam konteks kontemporer menggunakan sejarah narasi mengenai Ummat, gejala kontemporer dari kewarganegaraan, dan kebudayaan popular. Mengambil kasus dari kemunculan gerakan keagamaan popular #IndonesiaTanpaJIL, yang hadir melalui media sosial (twitter, facebook, dan Youtube) oleh kalangan aktivis tarbiyah, beberapa seniman kelas menengah, dan wiraswastawan di Jakarta dan Bandung, tesis ini hendak mengulas bagaimana gerakan ini secara kreatif memainkan dan mempertahankan narasi mengenai ummat yang dikemukakan kelompok Islam revivalis dengan isu kewarganegaraan dan kebangsaan melalui materi kebudayaan popular perkotaan yang berorientasi pasar. Apropriasi narasi tersebut telah menciptakan ideology keagamaan dan kesalehan disebarkan melalui modalitas dan mode sirkulasi dari komoditi kebudayaan popular. Dengan melakukan hal tersebut, mereka menciptakan relung publik mereka sendiri melalui kontradiksi-kontradiksi berbagai narasi dan posisi identitas tersebut. Fenomena ini menunjukan bagaimana subjek keagamaan dihadirkan dalam bentuk sekular kebudayaan popular di perkotaan, dan melaluinya mereka melakukan politik penciptaan publik diantara berbagai relung publik keagamaan di Indonesia.

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ABSTRACTIn the aftermath of Indonesia New Order regime, the notions of single media public sphere as the only channel of identity articulation became irrelevant since every individuals/groups has authority to publish and articulate their political and cultural aspiration in diverse historical discourses and through a more diverse and egalitarian media technology (internet and social media). This writing try to explain how those multiple public sphere, influenced by socio-political changes and media technology revolution, have influenced certain religious groups in major cities of Indonesia to articulate particular practice of citizenship and religious identity in urban context. This research had shown how certain religious group that based on social media interaction had create their own public sphere based on their own interpretation of Islamic religiosity, citizenship, and popular culture. Taking case on the emerging popular-religious movement of #IndonesiatanpaJIL, that were arise from social media sites (Twitter, Facebook, and Youtube) by political Islam activist, middle class artist, and entrepreneur from urban Jakarta and Bandung, this thesis examined how this movement is creatively playing Islamic discourse and the notions of nationalism/citizenship through Indonesian urban pop culture materiality and market oriented public spaces. The appropriation of religiosity, citizenship, popular culture discourse, and its materiality has creating religious ideology and piety that spread trough popular culture material modality and modes of circulation. These phenomena had shown how religious subject articulate faith and piety in secular form of popular culture in urban Indonesia, and by doing so produce their own public in examining the changing context of religious-political life in Indonesia."

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Penelitian ini berusaha mendeskripsikan upaya-upaya Divisi Humas Polri dalam meningkatkan reputasi dan legitimasi Polri melalui unggahan instagram @Divisihumaspolri. Sejak diluncurkan tahun 2015, Instagram Divisi Humas Polri menjadi salah satu intrumen humas yang menjangkau publik secara luas dan intens. Penelitian ini menggunakan teori legitimasi, teori reputasi , dan government PR. Metode yang digunakan adalah analisis isi Krippendorf, dimana peneliti menggunakan dua coder untuk menganalisis unggahan akun instagram @Divisihumaspolri tanggal 1 Januari 2018 hingga 30 Juni 2018 berdasarkan buku kerja yang telah disusun. Hasil penelitian menunjukkan bahwa upaya upaya Humas tersebut mendapatkan atensi yang baik dari publik dalam meningkatkan legitimasi dan reputasi organisasi Polri.

 

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This research  describes the efforts of Indonesian National Police’ Public Relations Division to improve the reputation and legitimacy of the Indonesian National Police through uploading contents in Instagram @Divisihumaspolri. Since 2015, PR Division of Indonesian National Police launch their official Instagram account and reach wider feedback from public. This study uses legitimacy theory, reputation theory, and government PR. The method used is Krippendorf content analysis, where the researcher used two coders to analyze uploads of @Divisihumaspolri Instagram accounts from January 1, 2018 to June 30, 2018 based on the workbook that had been compiled. Results shows the efforts of Public Relations Division got good impressive from the public and increasing the legitimacy and reputation of the organization of the National Police.

 

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"Salah satu bagian penting dalam mempertahankan market share dan daya saing pada sektor industri manapun adalah kepuasan pelanggan. Tentu saja ini berlaku pada sektor industry otomotif. Ulasan pelanggan dan kuesioner telah memiliki peran penting dalam meninjau kepuasan pelanggan selama ini, tapi semakin banyak pelanggan menggunakan waktu mereka online. Studi ini mengevaluasi dan menganalisa komen dan ulasan yang di-posting di social media, menggunakan cluster analysis dan text mining. Hasil dari studi ini adalah evaluasi resepsi pelanggan terhadap produk merek otomotif ternama, kelebihan dan kelemahannya, area-area mana saja yang dapat pujian dan kritisisme, supaya bisa membuat dan mengimplementasikan sistem prioritas untuk mempertahankan kepuasan pelanggan dan daya saing.

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A large part of maintaining market share and a competitive advantage in any industrial sector is customer satisfaction. This also applies to the automotive industry. Customer reviews and questionnaires had played a large part in gauging customer satisfaction throughout the years, but an ever-increasing population of the customer base spends most of their time online. This study evaluates and analyzes comments and reviews posted in social media using cluster analysis through text mining. The output of this study is an evaluation of the general customer reception towards a leading automotive brand’s products, its specific strengths and weaknesses, areas that garner criticism or praise, in order to create and implement a prioritization system to maintain customer satisfaction and retain competitiveness."

"Media sosial memungkinkan setiap orang untuk berbagi informasi dan itu termasuk ekstremis agama dan kelompok sayap kanan. Pada akhir 2010-an dan awal 2021, Negara Islam (IS) dan gerakan QAnon telah menggunakan media sosial untuk mendapatkan pendukung di seluruh dunia. Kajian ini untuk menganalisis blok fondasi media sosial yang memungkinkan narasi-narasi tersebut dirilis. Melalui tinjauan pustaka dari berbagai jurnal akademik yang didukung oleh liputan media, penelitian ini menunjukkan bahwa media sosial memiliki fasilitas dalam grouping, sharing, dan conversing. Raksasa media sosial secara aktif mengatur konten yang berisi materi yang terkait dengan ekstremisme dan gerakan sayap kanan. Namun demikian, ini menunjukkan bahwa media sosial terbukti efektif untuk menyebarkan ideologi tersebut dan tindakan untuk mencegah penyebaran ide-ide ini diperlukan dan platform media sosial yang mengatur konten ini sendiri terbukti tidak cukup, karena ekstremis dan jauh-radikal kanan dapat pindah ke platform lain.

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Social media allows everyone to share information and that includes religious extremists and far-right groups. In late 2010s and early 2021, the Islamic State (IS) and the QAnon movement have used social media to gain supporters worldwide. This study is to analyze the foundation block of social media that allows these narratives to be released. Through literature reviews of various academic journals supported by media coverage, the study has shown that social media’s facility in grouping, sharing, and conversing. Social media giants have actively self-regulating contents containing materials related to extremism and far-right movements. Nevertheless, this has shown that the social media is proven to be effective to spread these ideologies and actions to prevent the spreading of these ideas is necessary and social media platforms self-regulating these contents are proven to be not enough, as extremists and far-right radicals are able to move to other platforms."