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"This study examined relationships between occupational stress, management commitment to service, and employee performance, which were mediated by job satisfaction, turnover intentions, and service behaviors. Employing quantitative approach, data was collected from a sample of 338 flight attendants of a flag carrier based in Indonesia using structured questionnaire as survey instrument. The hypotheses and the proposed relationship model were validated and analyzed through structural equation modeling using SmartPLS 3. The empirical results revealed that job satisfaction partially mediated the relationship between occupational stress and turnover intention. Moreover, the results showed that job satisfaction partially mediated the relationship between management commitment and service behaviors. The results further revealed that turnover intentions partially mediated the relationship between occupational stress and employee performance. The results also showed that service behaviors partially mediated the relationship between management commitment to service and employee performance. This study further developed theoretical implications and provided recommendations for managers in the airline industry to maintain the performance of flight attendants, retain them in the organization, and encourage them performing the desired service behaviors toward both customers and coworkers.

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Penelitian ini menguji hubungan antara stres kerja, komitmen manajemen terhadap layanan, dan kinerja karyawan, yang dimediasi oleh kepuasan kerja, turnover intention, dan perilaku layanan. Menggunakan pendekatan kuantitatif, data dikumpulkan dari sampel 338 awak kabin maskapai penerbangan nasional Indonesia menggunakan kuesioner terstruktur sebagai instrumen survei. Hipotesis dan model hubungan yang diusulkan divalidasi dan dianalisis melalui structural equation modeling menggunakan SmartPLS 3. Hasil empiris menunjukkan bahwa kepuasan kerja secara parsial memediasi hubungan antara stres kerja dan turnover intention. Hasil juga menunjukkan bahwa kepuasan kerja secara parsial memediasi hubungan antara komitmen manajemen dan perilaku layanan. Selanjutnya, hasil penelitian menunjukkan bahwa turnover intention secara parsial memediasi hubungan antara stres kerja dan kinerja karyawan. Hasil penelitian juga menunjukkan bahwa perilaku layanan memediasi secara parsial hubungan antara komitmen manajemen terhadap layanan dan kinerja karyawan. Penelitian ini selanjutnya mengembangkan implikasi teoritis dan memberikan rekomendasi bagi manajemen di industri maskapai penerbangan untuk menjaga kinerja awak kabin, mempertahankan mereka di Perusahaan, dan mendorong mereka melakukan perilaku layanan yang diinginkan baik bagi pelanggan maupun rekan kerja."

"Tajur merupakan salah satu sentra penjualan tas terkemuka di Bogor, Jawa Barat. Para pengrajin tas di Tajur dituntut untuk menghasilkan tas sesuai target pada deadline yang telah ditentukan. Hal ini dapat menyebabkan pengrajin tas berhadapan dengan bahaya psikososial sehingga mengakibatkan stres kerja. Penelitian ini bertujuan untuk mengetahui gambaran stres kerja dan faktor-faktor bahaya psikososial pada pengrajin tas di Tajur tahun 2014. Penelitian ini dilakukan dengan metode cross sectional dengan cara menyebarkan kuesioner. Hasil penelitian menunjukkan bahwa pengrajin tas di Tajur dikategorikan tidak stres, serta semua variabel content of work dan context to work termasuk dalam kategori baik. Namun, penghayatan bahaya dan risiko serta struktur dan iklim organisasi merupakan faktor bahaya psikososial yang paling buruk persepsinya.

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Tajur is one of the leading trading centers bags in Bogor, West Java. The bag craftsmen at Tajur required to produce the bags according to the target at a predetermined deadline. This can cause the bag craftsmen dealing with psychosocial hazards resulting work stress. The purpose of this research is to describe the work stress and psychosocial hazards factors of bag craftsmen at Tajur. Research was conducted by cross sectional method by distributing questionnaires.

The results showed that the bag craftsmen at Tajur categorized as not stress, and all the variable content of work and the context to work is also categorized good. However, perception of hazards and risks and also organizational structure and climate are the most poor psychosocial hazards factors."

"Dunia kerja yang semakin dinamis mengharuskan para karyawan untuk bekerja melebihi ekspektasi perusahaan. Penelitian ini bertujuan untuk menganalisis pengaruh dari kepuasan kerja terhadap organizational citizenship behavior. Variabel penelitian ini adalah kepuasan kerja dari Spector (1997) dan organizational citizenship behavior dari Organ (2006). Metode penelitian ini adalah kuantitatif dengan menggunakan kuesioner dan dianalisis dengan menggunakan regresi linier sederhana. Sampelnya adalah 33 orang karyawan tetap non-manajerial Divisi Konstruksi I PT Adhi Karya (Persero) Tbk. hasil penelitian ini menunjukkan bahwa kepuasan kerja memiliki pengaruh signifikan terhadap organizational citizenship behavior.

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An increasingly dynamic world of work require employees to work beyond the company's expectations. This study aims to analyze the influence of job satisfaction towards organizational citizenship behavior. The variables are job satisfaction from Spector (1997) and organizational citizenship behavior from Organ (2006). The method of the research is quantitative. The sampling method using questionnaire and analyzed by simple regression analysis. The sample are 33 permanent staff at construction division I PT Adhi Karya. The result indicate that job satisfaction has a significant influence on organizational citizenship behavior"

"Penelitian ini bertujuan untuk menganalisis pengaruh nilai-nilai organisasi terhadap niat pergi dengan kepuasan kerja sebagai variabel mediasi. Penelitian ini menggunakan pendekatan kuantitatif. Data penelitian diperoleh dari data sekunder dan survei dilakukan terhadap 137 karyawan kantor pusat PT X dengan menggunakan teknik total sampling. Penelitian ini menggunakan analisis langkah sebab akibat dan uji sobel untuk menguji pengaruh langsung dan pengaruh mediasi antar variabel kunci. Hasil penelitian menunjukkan bahwa nilai-nilai organisasi berpengaruh signifikan terhadap niat pergi, dimana kepuasan kerja secara parsial memediasi hubungan antara nilai-nilai organisasi dan niat untuk pergi. Temuan dalam penelitian ini menyimpulkan bahwa nilai-nilai organisasi memiliki hubungan yang signifikan dan negatif terhadap niat pergi, nilai-nilai organisasi memiliki hubungan yang signifikan dan positif dengan kepuasan kerja, kepuasan kerja memiliki hubungan yang signifikan dan negatif dengan niat pergi, dan kepuasan kerja menengahi sebagian. hubungan antara nilai-nilai organisasi dan kepuasan kerja.

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This study aims to analyze the effect of organizational values ​​on intention to leave with job satisfaction as a mediating variable. This study uses a quantitative approach. The research data was obtained from secondary data and the survey was conducted on 137 employees of the PT X head office using total sampling technique. This study uses a causal step analysis and multiple tests to examine the direct and mediating effect between key variables. The results showed that organizational values ​​have a significant effect on intention to leave, where job satisfaction partially mediates the relationship between organizational values ​​and intention to leave. The findings in this study conclude that organizational values ​​have a significant and negative relationship to intention to leave, organizational values ​​have a significant and positive relationship with job satisfaction, job satisfaction has a significant and negative relationship with intention to leave, and job satisfaction mediates. in part. the relationship between organizational values ​​and job satisfaction."

"[Tesis ini membahas kesiapan sumber daya manusia Direktorat Jenderal Industri Kecil dan Menengah dalam menghadapi restrukturisasi organisasi di Kementerian Perindustrian dan upaya-upaya yang dilakukan organisasi untuk mempersiapkan sumber daya manusia Direktorat Jenderal Industri Kecil dan Menengah menghadapi restrukturisasi organisasi. Teori yang digunakan untuk membahas permasalahan penelitian adalah teori kesiapan individu untuk berubah dari Robert Kriegel dan David Brandt serta teori delapan tahap perubahan organisasi dari John Kotter. Penelitian ini adalah penelitian post positivism dengan desain deskriptif. Hasil penelitian menyarankan agar Direktorat Jenderal Industri Kecil dan Menengah memberikan sosialisasi, membangun komunikasi, memberikan pendidikan dan pelatihan, memperkuat peranan tim khusus restrukturisasi organisasi, memperbaiki sistem dokumentasi, promosi, penempatan pegawai, serta penanaman budaya baik yang dapat mendukung upaya perubahan organisasi Direktorat Jenderal Industri Kecil dan Menengah;This thesis discusses about the readiness of the human resources Directorate General of Small and Medium Industries in facing organizational restructuring at the Ministry of Industry and the efforts which organization undertaken to prepare human resources readiness in facing organizational restructuring. Theories used to analyze are the theory of individual change readiness from Robert Kriegel and David Brandt and eight-stage theory of organizational change John Kotter. This study is a post positivism research with descriptive design. This study suggested that Directorate General of Small and Medium Industries provides socialization, build communication, providing education and training, strengthening the role of a special team of organizational restructuring, improving the system documentation, promotion, staffing, and bulid good culture that can support the efforts of the organizational change in Directorate General of Small and Medium Industries;This thesis discusses about the readiness of the human resources Directorate General of Small and Medium Industries in facing organizational restructuring at the Ministry of Industry and the efforts which organization undertaken to prepare human resources readiness in facing organizational restructuring. Theories used to analyze are the theory of individual change readiness from Robert Kriegel and David Brandt and eight-stage theory of organizational change John Kotter. This study is a post positivism research with descriptive design. This study suggested that Directorate General of Small and Medium Industries provides socialization, build communication, providing education and training, strengthening the role of a special team of organizational restructuring, improving the system documentation, promotion, staffing, and bulid good culture that can support the efforts of the organizational change in Directorate General of Small and Medium Industries, This thesis discusses about the readiness of the human resources Directorate General of Small and Medium Industries in facing organizational restructuring at the Ministry of Industry and the efforts which organization undertaken to prepare human resources readiness in facing organizational restructuring. Theories used to analyze are the theory of individual change readiness from Robert Kriegel and David Brandt and eight-stage theory of organizational change John Kotter. This study is a post positivism research with descriptive design. This study suggested that Directorate General of Small and Medium Industries provides socialization, build communication, providing education and training, strengthening the role of a special team of organizational restructuring, improving the system documentation, promotion, staffing, and bulid good culture that can support the efforts of the organizational change in Directorate General of Small and Medium Industries]"

"Tujuan dari penelitian ini adalah menganalisis pengaruh positive psychological capital karyawan terhadap kepuasan kerja dan organizational citizenship behaviour studi kasus: hotel bintang 4 dan 5 di Jakarta Dan Bogor. Hasil penelitian menunjukkan adanya pengaruh yang positif dan signifikan antara positive psychological capital karyawan terhadap kepuasan kerja dan organizational citizenship behaviour. Begitu juga menunjukkan bahwa adanya pengaruh yang positif dan signifikan antara kepuasan kerja terhadap organizational citizenship behaviour. Hasil penelitian ini memiliki perbedaan dengan hasil penelitian sebelumnya dikarenakan profil responden yang kurang mewakili penelitian dari sisi demografis.

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The purpose of this research is analyze the influence of employee? positive psychological capital to job satisfaction and organizational citizenship behavior case study: 4 and 5 star hotel in Jakarta and Bogor. The research of the study show that there is positive and significant impact from employee positive psychological capital to job satisfaction and organizational citizenship behaviour. And also, show that there is positive and significant impact from job satisfaction to organizational citizenship behaviour. The result of this research having the difference with the previous studies because profile respondents less represent research from the demographic."

"Penelitian ini bertujuan untuk mengetahui peran mediasi psychological capital dan job satisfaction pada pengaruh leader-member exchange terhadap organizational citizenship behavior, yang merupakan salah satu ciri dari sumber daya manusia yang dibutuhkan perusahaan, termasuk swasta dan BUMN, untuk mencapai tujuan dan kelangsungan perusahaan di era ekonomi disruptif dan MEA. Penelitian ini termasuk penelitian kuantitatif. Data penelitian didapatkan melalui kuesioner online yang diisi oleh 193 karyawan swasta dan BUMN di Jakarta dan kemudian diolah dengan menggunakan metode Structural Equation Modeling (SEM). Hasil penelitian menunjukkan bahwa leader-member exchange tidak memiliki pengaruh langsung yang positif terhadap organizational citizenship behavior. Meskipun demikian, leader-member exchange akan mempengaruhi organizational citizenship behavior secara positif apabila dimediasi penuh oleh psychological capital atau kepuasan kerja.

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This research aims to determine the mediating role of psychological capital and job satisfaction on leader-member exchange influence in promoting organizational citizenship behavior, which is one of the characteristics of human resources needed by a company, including private and BUMN, to achieve goals and sustainability in disruptive economy and MEA era. Research data was gathered through an online questionnaire filled by 193 private and BUMN employees in Jakarta and then analyzed using Structural Equation Modeling (SEM).

The results showed that leader-member exchange do not have any positive impact on organizational citizenship behavior. However, leader-member exchange will positively affect organizational citizenship behavior if it is fully mediated by psychological capital or job satisfaction."

"Penelitian ini bertujuan untuk melihat efek mediasi dari komitmen afektif pada hubungan job insecurity dan organizational citizenship behavior OCB. Partisipan penelitian ini adalah 217 karyawan swasta dan BUMN di Indonesia. Job insecurity diukur menggunakan job insecurity questionnaire, OCB diukur menggunakan task performance scale, dan komitmen afektif diukur menggunakan affective commitment scale. Data dianalisis menggunakan Process macro Hayes pada SPSS versi 20. Hasil penelitian menunjukkan bahwa terdapat pengaruh negatif dari job insecurity terhadap OCB, selain itu juga terdapat pengaruh negatif dari job insecurity terhadap komitmen afektif, terdapat pengaruh positif dari komitmen afektif terhadap OCB, dan terdapat efek mediasi dari job insecurity terhadap OCB melalui komitmen afektif. Implikasi teoretis dan praktis akan dibahas selanjutnya dalam penelitian ini.

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This study aimed to investigate the mediating effect of affective commitmen on the relationship between job insecurity and organizational citizenship behavior OCB. Participants of this research are 217 private and state owned enterprises employees in Indonesia. Job insecurity was measured using job insecurity questionnaire, OCB was measured using task performance scale, and affective commitment was measured using affective commitment scale. Data were analyzed using Hayes's PROCESS macro on SPSS version 20.

The results of this study proves that there is a negative effect of job insecurity on OCB, there is also a negative effect of job insecurity on affective commitment, there is a positive effect of affective commitment on OCB, and there is also mediating effect of affective commitment on the relationship between job insecurity and OCB Theoretical and practical implications are further discussed."

"Penelitian ini bertujuan untuk mengetahui pengaruh mediasi dari job insecurity terhadap hubungan antara perceived organizational support dan in-role performance. Menggunakan teori psychological safety sebagai pedoman, individu yang menilai positif perlakuan dari perusahaan akan merasa aman dan keberlangsungannya di perusahaan terjamin, sehingga akan meningkatkan kinerjanya di perusahaan. Data diperoleh dari karyawan di Jabodetabek N= 269, dan dianalisis menggunakan macro Hayes PROCESS, pada SPSS v20. Hasil menunjukkan bahwa terdapat efek tidak langsung yang signifikan dari POS pada in-role performance melalui job insecurity. Implikasi secara teoretis dan praktis akan dibahas dalam penelitian ini.

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This study aims to investigate the mediating effect of job insecurity on the relationship between perceived organizational support and in role performance. Drawing from psychological safety theory, perceived organizational support would affect individuals rsquo feeling that they could secure their job, and this would lead to high in role performance. Data were collected among employess from Jabodetabek N 269, and analyzed using the Hayes PROCESS macro on SPSS v20. The result showed that job insecurity mediated the relationship between POS and in role performance, as the indirect effect of POS on in role performance via job insecurity was found significant. Theoretical and pracyical implications were discussed. "