Gultom, Jenny Rumondang
Analisis kepuasan pasien terhadap pelayanan rawat jalan di Poliklinik Rumah Sakit Azra tahun 2008
Fakultas Kesehatan Masyarakat Universitas Indonesia, 2008
 UI - Skripsi Open
Jihan Paramita
Analisis Hubungan Waktu Tunggu Rawat Jalan terhadap Kepuasan Pasien BPJS di Poliklinik Reguler Rumah Sakit PMI Bogor Tahun 2024 = Analysis of the Relationship Between Outpatient Waiting Time and BPJS Patient Satisfaction at the Regular Polyclinic of PMI Bogor Hospital in 2024
Fakultas Kesehatan Masyarakat Universitas Indonesia, 2024
 UI - Skripsi Membership
Roro Wajdilfarah
Praktik Kerja di Apotek Kimia Farma 0330 Periode 4 - 29 September 2023, Edukasi tentang DAGUSIBU dalam Media Video dan Infeksi Saluran Pernapasan Akut (ISPA) dalam Media Leaflet pada Pasien di Apotek Kimia Farma 0330 = Internship at Kimia Farma Pharmacy 0330, 4th - 29th September 2023, Patient Education on DAGUSIBU in The Form of Video and Acute Respiratory Infection (ARI) in The Form of Leaflet at Kimia Farma Pharmacy 0330
Fakultas Farmasi Universitas Indonesia, 2023
 UI - Tugas Akhir
Naufal Hilmi Marzuq
Analisis Hubungan Kualitas Pelayanan dengan Tingkat Kepuasan dan Loyalitas Pasien JKN Berdasarkan Model Service Quality dan Net promoter score di RSU Sriwijaya Palembang = Analysis of Service Quality and Patient Satisfaction and Loyalty Based on the Service Quality Model and Net Promoter Score at Sriwijaya Hospital Palembang
Fakultas Kesehatan Masyarakat Universitas Indonesia, 2022
 UI - Tesis Membership
Service quality improvement : the customer satisfaction strategy for health care
edited by Wendy Leebov
American Hospital Publishing, 1994
 Buku Teks