Ernawati
Analisis strategi Customers Relationship Management Shopee Indonesia dalam mempertahankan loyalitas pelanggan melalui media sosial Instagram = An Analysis of a Customer Relationship Management Strategy in maintaining customer loyalty through social media instagram
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2018
 UI - Makalah dan Kertas Kerja
Diah Ayu Permata Sari
Analisis kualitas customer relationship management brand samsung indonesia melalui media twitter = Customer relationship management quality analysis of samsung indonesia s brand through twitter
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2014
 UI - Makalah dan Kertas Kerja
Putri Ayasha Nailah Adriana
Analisis Strategi Electronic Customer Relationship Management dalam Mempertahankan Loyalitas Pelanggan = Analysis of Electronic Customer Relationship Management Strategies in Maintaining Customer Loyalty
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2023
 UI - Makalah dan Kertas Kerja
Aldi Julivianto Prakoso
Analisis pengaruh electronic customer relationship management terhadap loyalitas pelanggan melalui kepuasan pelanggan sebagai variabel perantara pada situs Livingsocial Indonesia = The influence of electronic customer relationship management towards customer loyalty through customer satisfaction as mediator variable on Livingsocial Indonesia website
Fakultas Ilmu Administrasi Universitas Indonesia, 2014
 UI - Skripsi Membership
Dheanissa Mardhini
Analisis customer relationship management brand Women Rejuvenation Program (WRP) melalui media sosial twitter = Customer relationship management analysis of Women Rejuvenation Program (WRP) brand through social media twitter
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2014
 UI - Makalah dan Kertas Kerja