Peranginangin, Hazael Sahana
Analisis Strategi Marketing Public Relations Shopee Dalam Mempertahankan Loyalitas Pelanggan = Analysis of Shopee's Marketing Public Relations Strategy in Maintaining Customer Loyalty
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2023
 UI - Makalah dan Kertas Kerja
Putri Ayasha Nailah Adriana
Analisis Strategi Electronic Customer Relationship Management dalam Mempertahankan Loyalitas Pelanggan = Analysis of Electronic Customer Relationship Management Strategies in Maintaining Customer Loyalty
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2023
 UI - Makalah dan Kertas Kerja
Ratna Amelia Haqque
Peningkatan kepuasan pelanggan usaha kecil menengah dengan pendekatan customer relationship management = Improving customer satisfaction of small medium enterprises using customer relationship management concept
Fakultas Teknik Universitas Indonesia, 2015
 UI - Skripsi Membership
Maria Goretti Deliana
Strategi peningkatan loyalitas pelanggan pada Usaha Mikro, Kecil, dan Menengah (UMKM) kerajinan tangan kayu menggunakan metode Structural Equation Modeling (SEM) = The strategy of customer loyalty improvement in wooden handicraft Micro, Small, and Medium Enterprises (MSMEs) using Structural Equation Modeling (SEM) method
Fakultas Teknik Universitas Indonesia, 2019
 UI - Tesis Membership
Maria Goretti Fidella Christine
Strategi peningkatan loyalitas pelanggan pada Usaha Mikro, Kecil, dan Menengah (UMKM) kerajinan tangan kayu menggunakan metode Structural Equation Modeling (SEM) = The strategy of customer loyalty improvement in wooden handicraft Micro, Small, and Medium Enterprises (MSMEs) using Structural Equation Modeling (SEM) method
Fakultas Teknik Universitas Indonesia, 2019
 UI - Tesis Membership