Pengaruh Customer Relationship Management Terhadap Loyalitas Pelanggan: Studi Literatur Tahun 2019-2023 di Indonesia = The Impact of Customer Relationship Management on Customer Loyalty: A Literature Review from 2019-2023 in Indonesia

Customer relationship management (manajemen hubungan pelanggan) : concept and tools = Customer relationship management

Pengaruh relationship marketing terhadap customer loyalty: studi pada loyalty program "Love your body club" The body shop = The effect of relationship marketing towards customer loyalty: study on loyalty program "Love your body club" The body shop

Analisis Strategi Electronic Customer Relationship Management dalam Mempertahankan Loyalitas Pelanggan = Analysis of Electronic Customer Relationship Management Strategies in Maintaining Customer Loyalty

lmplementasi customer lifetime value (CLV) dalam mengelola profitabilitas klien di perusahaan pelayaran = Implementation of customer lifetime value (CLV) to manage client profitability in maritime industry