Hasil Pencarian  ::  Simpan CSV :: Kembali

"[Kerusakan pada lingkungan memancing kekhawatiran dunia dan menjadi titik tolak munculnya green consumerism yang dimulai dengan kesadaran konsumen akan hak-haknya untuk memperoleh produk yang layak, aman, dan ramah lingkungan. Hal tersebut memicu perusahaan untuk melakukan inovasi terhadap produk yang dihasilkannya dan melakukan pemasaran terhadap produk tersebut dengan menggunakan strategi green marketing. Penelitian ini bertujuan untuk mengetahui pengaruh dari green marketing dan perceived innovation terhadap intensi membeli green product dengan mengangkat lampu LED Panasonic. Dengan adanya perceived factors sebagai variabel mediator antara green marketing dan perceived innovation terhadap intensi membeli, yaitu perceived quality, perceived price, perceived risk, dan perceived value, penelitian ini menemukan bahwa perceived innovation memiliki pengaruh negatif yang signifikan terhadap perceived risk dan perceived risk secara signifikan berpengaruh negatif terhadap intensi membeli green product. Hasil lainnya menunjukkan green marketing awareness memiliki pengaruh negatif terhadap perceived quality, sedangkan perceived innovation memiliki pengaruh positif yang signifikan terhadap perceived quality.

---

The damage of environment has provoked the world concern and it has become the turning point of green consumerism appearance, which was begin with the consumer's realization of their rights to get worthy, safe, and environmental- friendly products. It also encouraged company to do an innovation to their product and start using green marketing as their strategy to sell it. The purpose of this research is knowing the impact of green marketing and perceived innovation on purchase intention for green product which is Panasonic LED Lamp. By using perceived factors as mediator variabels between green marketing and perceived innovation on purchase intention for green product, which are perceived quality, perceived price, perceived risk, and perceived value, this research found that perceived innovation has a negative and significant impact on perceived risk and perceived risk significantly has a negative impact on purchase intention for green product. Others result show that green marketing awareness has a negative and significant impact on perceived quality, but perceived innovation significantly has positive impact on perceived quality., The damage of environment has provoked the world concern and it has become the turning point of green consumerism appearance, which was begin with the consumer?s realization of their rights to get worthy, safe, and environmental- friendly products. It also encouraged company to do an innovation to their product and start using green marketing as their strategy to sell it. The purpose of this research is knowing the impact of green marketing and perceived innovation on purchase intention for green product which is Panasonic LED Lamp. By using perceived factors as mediator variabels between green marketing and perceived innovation on purchase intention for green product, which are perceived quality, perceived price, perceived risk, and perceived value, this research found that perceived innovation has a negative and significant impact on perceived risk and perceived risk significantly has a negative impact on purchase intention for green product. Others result show that green marketing awareness has a negative and significant impact on perceived quality, but perceived innovation significantly has positive impact on perceived quality.]"

"Penelitian ini bertujuan untuk menganalisis pengaruh corporate culture dalam pembentukan strategi integrated marketing communication (IMC) serta dampaknya terhadap market performance di industri perbankan Indonesia. Industri perbankan Indonesia menghadapi persaingan yang ketat dan perlu adanya inovasi secara internal dari perusahaan perbankan untuk menjaga relevansi dan daya saing. Penelitian ini mengumpulkan data melalui survei online kepada manager bank di Indonesia dan menggunakan PLS SEM sebagai metode analisis. Hasil penelitian menunjukkan bahwa corporate culture berpengaruh positif terhadap implementasi IMC melalui 4 dimensi, Message consistency, Interactivity, Organizational alignment, dan Stakeholder-centered Strategic Focus. Controlling culture memiliki pengaruh positif lebih besar dibandingkan collaborative culture. IMC yang efektif berpengaruh positif pada pertumbuhan market performance melalui 3 dimensi, Sales-Related Performance, Brand advantage, dan Customer satisfaction. Kesimpulannya, integrasi corporate culture yang mendukung dan strategi IMC yang efektif dapat meningkatkan market performance di sektor perbankan Indonesia.

---

This study aims to analyze the influence of corporate culture on the formation of integrated marketing communication (IMC) strategies and their impact on market performance in the Indonesian banking industry. The Indonesian banking industry faces intense competition and requires internal innovation from banking companies to maintain relevance and competitiveness. This study collected data through an online survey of bank managers in Indonesia and used PLS SEM as the analytical method. The results show that corporate culture has a positive influence on the implementation of IMC through four dimensions: Message consistency, Interactivity, Organizational alignment, and Stakeholder-centered Strategic Focus. Controlling culture has a greater positive influence compared to collaborative culture. Effective IMC positively impacts market performance growth through three dimensions: Sales-Related Performance, Brand advantage, and Customer satisfaction. In conclusion, the integration of supportive corporate culture and effective IMC strategies can improve market performance in the Indonesian banking sector."

"Proses produksi makanan organik yang memerhatikan ketahanan pangan memberikan pilihan bagi masyarakat pada makanan yang lebih sehat dengan kandungan bahan yang alami. Pandemi Covid-19 telah memberikan perspektif baru bagi konsumen untuk mengubah pola konsumsinya pada makanan organik sebagai pilihan yang baik untuk kualitas kesehatan. Secara tidak langsung, perkembangan makanan organik ini akan menciptakan segmentasi baru untuk sektor makanan halal bagi konsumen Muslim. Sebagai salah satu negara yang mengandalkan sektor agrikultur, Indonesia berpeluang untuk memfasilitasi makanan organik yang telah memenuhi kriteria halalan tayyiban bagi konsumen Muslim. Penelitian ini menganalisis faktor-faktor yang mempengaruhi perilaku intensi terhadap makanan organik berlabel halal untuk konsumen Muslim. Pemilihan sampel penelitian menggunakan metode purposive sampling dengan kriteria beragama Islam, berdomisili di Indonesia, dan familiar dengan makanan organik berlabel halal. Kuesioner penelitian disebarkan secara online dengan 269 respons terkumpul dan analisis data dilakukan dengan metode Partial Least Square-Structural Equation Modelling (PLS-SEM). Hasil penelitian menunjukkan quality-emotional value, social value, vertical collectivism, dan horizontal collectivism mempengaruhi intention to buy dan intention to patronize pada makanan organik berlabel halal secara signifikan positif. Sedangkan, religious commitment hanya mempengaruhi intention to buy.

---

The organic food production process that pays attention to food security provides people with choices for healthier foods made of natural ingredients. The Covid-19 pandemic has provided a new perspective for consumers to change their consumption patterns on organic food as a good choice for health. In a roundabout way, the growth of organic food will create a new segmentation for the halal food sector among Muslim consumers. As an agriculturally dependent country, Indonesia has the opportunity to facilitate organic food that meets halalan tayyiban criteria for Muslim consumers. This study analyzes the factors that determine Muslim consumers' behavioral intentions toward halal-labeled organic food. Purposive sampling was used to select the research sample, which had to be Muslim, domiciled in Indonesia, and familiar with halal-labeled organic food. The research questionnaire was distributed online with 269 responses collected, and data analysis was done using Partial Least Squares-Structural Equation Modeling (PLS-SEM) method. The findings showed that quality-emotional value, social value, vertical collectivism, and horizontal collectivism significantly positively affected intention to buy and intention to patronize toward halal-labeled organic food. Meanwhile, religious commitment only affects intention to buy."

"One-stop platform transaksi saham memberikan pengaruh positif terhadap perkembangan teknologi dalam dunia saham, namun fitur-fitur yang ditawarkan mampu mengubah perilaku investor dalam melakukan transaksi saham. Penelitian ini menyelidiki pengaruh fitur “stream” sebagai media User Generated Content (UGC) serta hubungan antara fenomena Fear of Missing Out (FoMO) dengan financial literacy investor dalam bertransaksi saham. Penelitian ini mengimplementasikan PLS-SEM untuk melakukan penelitian kuantitatif. Pengumpulan data sampel dilakukan dengan menggunakan nonprobability sampling. Penelitian ini dibatasi pada investor saham di Indonesia yang menggunakan platform Stockbit untuk bertransaksi dan dilakukan secara cross-sectional. Penelitian ini menemukan adanya pengaruh positif dan signifikan dari information quality terhadap attitude toward purchase, namun tidak terdapat pengaruh dari perceived credibility dan perceived benefit. Penelitian ini juga menemukan bahwa FoMO berpengaruh positif dan signifikan terhadap subjective norms dan purchase intention, berpengaruh negatif dan signifikan terhadap perceived behavioral control, namun tidak signifikan pada atittude towards purchase. Selain itu, financial literacy tidak signifikan terhadap purchase intention namun mampu memperlemah efek FoMO terhadap purchase intention. Penelitian ini diharapkan menambah pengetahuan tentang hubungan UGC, FoMO, dan literasi keuangan terhadap perilaku investor/trader dalam membeli saham serta berkontribusi kepada manajemen Stockbit, praktisi, dan konsultan keuangan.

---

The one-stop platform of stock transaction has a positive effect on technological developments in the world of stock investment, but the features offered can change investor behavior in stocks transaction. This research investigates the influence of the "stream" feature as user generated content (UGC) media as well as the relationship between the fear of missing out (FoMO) phenomenon and investors' financial literacy in transacting stocks. This research implements partial least squares-structural equation modeling (PLS-SEM) to conduct quantitative research. Sample data collection was carried out using non-probability sampling. This research is limited to stock investors in Indonesia, using the Stockbit platform for transacting stock, and the research was conducted cross-sectionally. This research found that there was a positive and significant influence of information quality on attitudes towards purchase, but there was no influence of perceived credibility and perceived usefulness on attitudes towards purchase. The results of this research also show that FoMO has a positive and significant effect on subjective norms and purchase intentions, a negative and significant effect on perceived behavioral control, but is not significant on attitudes towards purchase. In addition, it was found that financial literacy was not significant on purchase intentions but was able to weaken the effect of FoMO on purchase intentions. This research increases knowledge about the relationship between UGC, FoMO, and financial literacy on investor/trader behavior in buying stocks. This research contributes to Stockbit management, psychology practitioners, influencer, and financial consultants in the world of stocks."

"Penelitian ini meneliti peran last mile delivery experience pada kepuasan pelanggan ecommerce. Desain riset yang digunakan adalah konklusif deskriptif dan menggunakan convenience sampling sebagai metode pengambilan sampel. Pengumpulan data dilakukan dengan cara melakukan survei pada 109 responden yang berdomisili di Jabodetabek, aktif menggunakan Tokopedia dalam setahun terakhir, dan pernah membeli barang di Tokopedia lalu mengirimnya menggunakan GrabExpress/GoSend dalam enam bulan terakhir. Hasil penelitian mengungkapkan bahwa last mile delivery experience memediasi pengaruh online experience terhadap customer satisfaction. Hal ini menunjukan bahwa last mile delivery experience juga penting untuk menciptakan kepuasan pembeli sehingga menjadi faktor yang jadi pertimbangan penyedia platform ecommerce.

---

This study researchs the role of last mile delivery experience on ecommerce customer satisfaction. This research apply conclusive descriptive design and uses convenience sampling as the sampling method. Data collection was done by doing survey to 109 respondents that live on Jabodetabek, actively using Tokopedia in the past year, and purchase in Tokopedia by using GrabExpress/GoSend to deliver the product in the past six months The result reveals that last mile delivery experience mediates the impact of online experience to customer satisfaction. This study shows that last mile delivery experience is also important to create customer satisfaction; therefore, last mile delivery must also be considered by ecommerce platform provider."

"Pariwisata merupakan industri yang berperan dalam perekonomian suatu negara. termasuk penciptaan lapangan kerja. Oleh karena itu, banyak negara bertujuan untuk meningkatkan industri pariwisata yang dimiliki. Penelitian ini bertujuan untuk menganalisis faktor-faktor yang mempengaruhi intensi wisatawan untuk mengunjungi kembali suatu destinasi. Hipotesis diuji secara empiris dengan mengambil sampel 250 wisatawan nusantara dan Labuan Bajo sebagai objek penelitian. Hasil dari penelitian ini mengungkapkan bahwa beberapa destination attributes berpengaruh terhadap experience quality wisatawan, baik secara positif maupun negatif. Selain itu, beberapa dimensi dari experience quality memiliki pengaruh signifikan terhadap trip satisfaction, di mana hal ini berkorelasi positif dengan intention to revisit wisatawan. Model penelitian mengeksplorasi hubungan tersebut dengan menggunakan pendekatan Partial Least Squares Structural Equation Modeling (PLS-SEM). Temuan penelitian ini diharapkan dapat memberikan informasi mengenai proses pengambilan keputusan wisatawan untuk mengunjungi kembali sebuah destinasi, dalam konteks pariwisata di negara berkembang, yaitu Indonesia.

---

Tourism has long been known for its potential contribution to a countrys economy, including job creation. Therefore, many countries are aiming to develop and grow their tourism industry. This study aims to analyse factors that influenced travellers intention to revisit a destination. The hypotheses were empirically tested with samples of 250 Indonesian tourists and Labuan Bajo as the object analysed. The findings revealed that various destination attributes influenced the travellers experience quality, either positively or negatively. Furthermore, some dimensions of the travellers experience quality have a significant effect on the travellers trip satisfaction and subsequently, it positively correlates with their intention to revisit the destination. The research model explored the relationship by using a Partial Least Squares Structural Equation Modeling (PLS-SEM) approach. The research findings hopefully offer key insights into the process of traveller decision making upon whether to revisit a destination, in the context of tourism in an emerging market, namely Indonesia."

"Service Journey Quality (SJQ) adalah sebuah cara untuk mengukur bagaimana persepsi konsumen pada saat berinteraksi dengan kanal-kanal yang disediakan oleh ritel farmasi dengan strategi omnichannel, dimana SJQ terdiri dari tiga dimensi, yaitu journey seamlessness, journey coherence, dan journey personalization. Penelitian ini dilakukan dengan tujuan untuk melihat bagaimana SJQ mempengaruhi loyalitas dari konsumen ritel farmasi yang sudah menerapkan strategi omnichannel. Survei dilakukan terhadap 243 konsumen ritel farmasi dengan strategi omnichannel. Kuesioner disebarkan menggunakan aplikasi Whatsapp baik melalui Whatsapp grup maupun pesan secara pribadi. Data yang didapat kemudian diolah menggunakan aplikasi SmartPLS 3.0. Hasil penelitian menunjukkan bahwa SJQ tidak dapat mempengaruhi customer loyalty secara langsung tetapi SJQ dapat memberikan pengaruh positif terhadap customer loyalty apabila dimediasi oleh service quality. Service quality memiliki pengaruh terhadap customer loyalty baik secara langsung maupun dimediasi oleh customer satisfaction. Dengan demikian dapat disimpulkan SJQ dapat memberikan pengaruh positif terhadap customer loyalty apabila diiringi oleh kualitas yang baik di setiap kanal maupun touchpoints dari sebuah ritel farmasi.

---

Service Journey Quality (SJQ) is a way to measure consumers' perception when interacting with the channels provided by omnichannel pharmaceutical retail. SJQ consists of three dimensions: journey seamlessness, journey coherence, and journey personalization. This research aims to examine how SJQ affects the loyalty of consumers in pharmaceutical retail who have implemented omnichannel strategies. A survey was conducted among 243 consumers of pharmaceutical retail with omnichannel strategies. The questionnaire was distributed using the Whatsapp application, both through group chats and private messages. The data obtained were then analyzed using the SmartPLS 3.0 application. The research findings indicate that SJQ does not directly influence customer loyalty. However, SJQ can have a positive impact on customer loyalty when mediated by service quality. Service quality has a direct influence on customer loyalty, both independently and when mediated by customer satisfaction. Therefore, it can be concluded that SJQ can have a positive influence on customer loyalty when accompanied by good quality across all channels and touchpoints of a pharmaceutical retail."

"Penelitian ini fokus untuk menemukan apakah atribut influencer dapat menyebabkan niat pengikut mereka untuk membeli dengan karakterisasi sebagai mediator. Penelitian ini mengembangkan model penelitian berdasarkan teori persuasi yang diciptakan untuk meneliti kepentingan relatif hubungan para-sosial (PSR). Penelitian tersebut memperhitungkan tiga karakterisasi (kepercayaan, keahlian yang dirasakan, dan PSR) serta tiga karakteristik pribadi (sikap homofili, kecantikan fisik, dan daya tarik sosial) sebagai anteseden niat beli. Pengumpulan data dilakukan melalui kuesioner kepada responden Gen Z yang tinggal di wilayah Jabodetabek serta mereka yang sudah membeli setidaknya satu barang atau jasa setelah menonton video di TikTok dari influencer kecantikan favoritnya. Ada 200 responden yang dikumpulkan, dan data dianalisis dengan alat Smart PLS. Studi ini menemukan bahwa PSR memiliki dampak positif paling signifikan terhadap niat beli relatif terhadap karakterisasi lainnya dan hubungan para-sosial secara signifikan terkait dengan tiga atribut pribadi. Survei menunjukkan bahwa strategi pemasaran influencer media sosial perlu disesuaikan berdasarkan atribut dan karakteristik pribadi.

---

This research focus on finding whether influencer attributes could lead to intention of their followers to purchase with characterizations as a mediator. This research developed the research model based on the theory of persuasion, which was created to research the relative importance of para-social relationship (PSR). The research took into account three characterizations (trustworthiness, perceived expertise, and PSR) as well as three personal characteristics (attitude homophily, physical beauty, and social attractiveness) as antecedents of purchase intention. Data were collected through a questionnaire of respondents for Gen Z who live in Jabodetabek area as well as those who already buy at least one good or service after watching a video in TikTok from their favorite beauty influencer. There were 200 respondents collected, and the data was analyzed using Smart PLS tools. The study found that PSR has the most significant positive impact on purchase intention relative to other characterizations and para-social relationship was significantly related to the three personal attributes. The surveys show that social media influencer marketing strategies need to be adjusted based on personal attributes and characteristics. "

"Penelitian ini bertujuan untuk mengetahui pengaruh faktor value co-creation, social media marketing (SMM) activities, brand self connection dan brand image terhadap brand engagement in self-concept (BESC) serta pengaruhnya terhadap brand loyalty dan positive word-of-mouth (WOM). Penelitian ini menggunakan desain penelitian konklusif deskriptif dengan pengumpulan data secara cross-sectional menggunakan kuesioner online melalui Google Form. Sampel yang digunakan dalam penelitian ini adalah masyarakat Indonesia yang pernah membeli produk LVMH dalam rentang usia 18-58 tahun. Jumlah responden dalam penelitian ini adalah 192 responden. Penelitian ini menggunakan metode structural equation modeling (SEM) dengan aplikasi SmartPLS. Hasil dari penelitian ini menunjukkan bahwa BESC memberikan nilai yang signifikan bagi LVMH dan mendorong perusahaan untuk terlibat dengan konsumennya dengan fokus pada mengembangkan konsep diri. Studi ini menunjukkan bahwa value co-creation, social media marketing (SMM) activities, brand self connection dan brand image berpengaruh terhadap brand engagement in self-concept (BESC), dan selanjutnya BESC berpengaruh terhadap brand loyalty dan positive word-of-mouth (WOM) pada merek fesyen mewah LVMH.

---

The aim of the study is to understand consumer brand engagement processes in luxury fashion brands. Grounded on the brand engagement in self-concept (BESC), this study examines key drivers such as value co-creation, social media marketing (SMM) activities, brand self connection and brand image of BESC that in turn, enhance brand loyalty and positive word-of-mouth (WOM) in the context of luxury fashion brands, specifically on LVMH. This study uses a descriptive survey approach with cross-sectional data collection using online questionnaires via Google Form. The sample used in this study are Indonesian, who own or have previously owned an LVMH product in the age range of 18-58. Number of respondents in this study were 192 respondents. Data were analyzed using structural equation modeling (SEM) method with SmartPLS software. The result of this study recognized that consumer experiences add significant value to a brand and drive companies to engage with their consumers focusing on the self-concept. The study shows that value co-creation, SMM activities, brand self connection, and brand image are significantly related to BESC and subsequently, BESC is related to both brand loyalty and positive WOM.

"

"Tren saat ini dimana pelanggan mengharapkan dan menuntut perusahaan untuk beroperasi secara etis menyebabkan banyak perusahaan menjunjung tinggi etika untuk mendapatkan kekuatan yang lebih besar dalam menghadapi persaingan di pasar. Hal yang sama berlaku untuk Starbucks, merek kopi yang sudah ada sejak lama yang dikenal luas di seluruh dunia dan di Indonesia. Tingginya konsumsi kopi di Indonesia semakin membuktikan bahwa perlunya memahami persepsi pelanggan terhadap sebuah kedai kopi. Namun, masih sedikit yang diketahui mengenai pengaruh customer perceived ethicality terhadap brand equity kedai kopi di Indonesia. Oleh karena itu, penelitian ini menganalisis pengaruh customer perceived ethicality terhadap brand equity Starbucks di Indonesia. Data dikumpulkan dari total 212 Milenial yang lahir antara tahun 1981-1996 dan Generasi Z yang lahir antara tahun 1997-2007, yang telah menjadi pelanggan Starbucks di Indonesia setidaknya sepuluh kali seumur hidup dan tinggal di Jabodetabek. Data yang diperoleh dari hasil pre-test diolah dengan menggunakan IBM SPSS Statistics 25 untuk dinilai validitas dan reliabilitasnya. Sedangkan data yang diperoleh dari main test diolah dan dianalisis menggunakan SmartPLS (v. 3.2.9) untuk menjawab pertanyaan penelitian. Hasil penelitian menunjukkan bahwa customer perceived ethicalit memiliki pengaruh positif terhadap brand image dan brand equity Starbucks di Indonesia. Selain itu, recognition benefits tidak memediasi pengaruhcustomer perceived ethicality terhadap brand equity Starbucks di Indonesia. Meskipun brand heritage tidak memoderasi pengaruh customer perceived ethicality terhadap recognition benefits, brand heritage memperkuat pengaruh customer perceived ethicality terhadap brand equity Starbucks di Indonesia. Ditemukan juga bahwa brand image tidak memediasi pengaruh recognition benefits terhadap brand equity, tetapi memiliki pengaruh langsung positif terhadap brand equity Starbucks di Indonesia. Implikasi manajerial dari penelitian ini adalah bahwa Starbucks Indonesia atau praktisi bisnis sejenis lainnya yang ingin memperkuat brand equity mereka perlu mengembangkan customer perceived ethicality dengan secara aktif terlibat dalam kegiatan CSR, mengembangkan brand image dengan aktivitas seperti periklanan dan hubungan masyarakat, dan mengembangkan brand heritage dengan secara konsisten memberikan layanan berkualitas tinggi kepada pelanggan mereka.

---

The current trend where customers expect and demand companies to operate ethically causes many companies to uphold ethics to obtain greater strength in facing competition in the market. The same is true for Starbucks, a long-established coffee brand widely known worldwide and in Indonesia. The high consumption of coffee in Indonesia further proves that it is necessary to understand customer perceptions of a coffee shop. However, little is known regarding the effect of customer perceived ethicality on the brand equity of a coffee shop in Indonesia. Therefore, this study analyzes the effect of customer perceived ethicality on the brand equity of Starbucks in Indonesia. The data was collected from a total of 212 Millennials born between 1981-1996 and Generation Z born between 1997-2007, who have been Starbucks customers in Indonesia at least ten times in their lifetime and live in the Jakarta Metropolitan Area (Jabodetabek). The data obtained from the pre-test results were processed using IBM SPSS Statistics 25 to assess its validity and reliability. On the other hand, data obtained from the main test were processed and analyzed using SmartPLS (v. 3.2.9) to answer research questions. The results show that customer perceived ethicality has a positive effect on the brand image and brand equity of Starbucks in Indonesia. Furthermore, recognition benefits do not mediate the effect of customer perceived ethicality on the brand equity of Starbucks in Indonesia. Although brand heritage does not moderate the effect of customer perceived ethicality on recognition benefits, brand heritage strengthens the effect of customer perceived ethicality on the brand image of Starbucks in Indonesia. It was also found that brand image does not mediate the effect of recognition benefits on brand equity, but has a direct positive effect on the brand equity of Starbucks in Indonesia. The managerial implications of this research are that Starbucks Indonesia or other similar business practitioners who want to strengthen their brand equity need to develop customer perceived ethicality by actively engaging in CSR, develop a brand image by emphasizing activities such as advertising and public relations, and develop a brand heritage by consistently providing high-quality service to their customers."