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"Loyalitas pelanggan terhadap Green Hotel di Indonesia masih menjadi isu penting di tengah berkembangnya industri perhotelan yang semakin berfokus pada keberlanjutan. Penelitian ini bertujuan untuk mengidentifikasi faktor-faktor yang mempengaruhi loyalitas pelanggan terhadap hotel ramah lingkungan, dengan menggunakan pendekatan Structural Equation Modeling (SEM) dan Necessary Condition Analysis (NCA). Dalam penelitian ini, tiga variabel independen, Attitude Towards Behavior (ATB), Subjective Norms (SN), dan Perceived Behavioral Control (PBC), dievaluasi pengaruhnya terhadap dua variabel dependen utama, yaitu Continued Intention to Use (CIU) dan Intention to Recommend (IR). Data diperoleh melalui kuesioner yang disebarkan kepada pelanggan yang telah menginap di hotel ramah lingkungan. Hasil SEM menunjukkan bahwa ATB, SN, dan PBC berpengaruh signifikan terhadap CIU dan IR. Selanjutnya, NCA mengidentifikasi bahwa ketiga variabel tersebut berfungsi sebagai kondisi yang diperlukan untuk mencapai loyalitas pelanggan yang lebih tinggi, dengan ATB menjadi faktor dominan untuk CIU, sementara PBC berperan lebih besar dalam mendorong IR. Penelitian ini juga menemukan perbedaan pengaruh berdasarkan kelompok jenis kelamin, di mana ATB lebih berpengaruh terhadap CIU pada wanita dibandingkan pria.

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Tourist loyalty towards Green Hotels in Indonesia remains a significant issue amidst the growing hospitality industry, which is increasingly focused on sustainability. This study aims to identify the factors influencing tourist loyalty towards eco-friendly hotels, using the Structural Equation Modeling (SEM) and Necessary Condition Analysis (NCA) approaches. In this research, three independent variables, Attitude Towards Behaviour (ATB), Subjective Norms (SN), and Perceived Behavioural Control (PBC), are evaluated for their impact on two primary dependent variables, namely Continued Intention to Use (CIU) and Intention to Recommend (IR). Data was collected through a questionnaire distributed to tourists who had stayed at eco-friendly hotels. SEM results show that ATB, SN, and PBC have a significant influence on both CIU and IR. Furthermore, NCA identifies that these three variables serve as necessary conditions for achieving higher levels of tourist loyalty, with ATB being the dominant factor for CIU, while PBC plays a larger role in driving IR. The study also finds gender-based differences in influence, where ATB has a greater impact on CIU for women compared to men. "

"Paper ini meneliti dampak dari rekayasa ulang proses bisnis dalam mengurangi waktu tunggu dokter di rumah sakit. Dengan menerapkan strategi dan teknologi inovatif, studi ini bertujuan untuk mencapai pengurangan waktu yang signifikan dan meningkatkan efisiensi secara keseluruhan di rumah sakit, mengacu pada indikator kualitas nasional Indonesia yang ditetapkan oleh Kementerian Kesehatan. Melalui analisis menyeluruh terhadap proses saat ini dan integrasi metodologi baru, penelitian ini mengeksplorasi bagaimana rekayasa ulang proses bisnis dapat menghasilkan peningkatan hasil pasien, pengurangan waktu tunggu, dan peningkatan efisiensi operasional.

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This paper examines the impact of business process reengineering on reducing doctor waiting time in a hospital. By implementing innovative strategies and technology, the study aims to achieve significant time reduction and enhance overall efficiency in hospitals, referring to the Indonesian national quality indicator set by the ministry of health. Through a thorough analysis of current processes and the integration of new methodologies, this research explores how business process reengineering can lead to improved patient outcomes, reduced wait times, and increased operational efficiency."

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