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"Peningkatan situs jejaring sosial telah menawarkan perkembangan ke paradigma e-commerce lain yang disebut s-commerce (social commerce). Scommerce adalah bagian dari e-commerce dan menggunakan media jejaring sosial online untuk interaksi sosial dan kontribusi pengguna untuk mendorong pembelian online dan menawarkan berbagai macam barang dan jasa. Di tahuntahun belakangan telah terlihat perkembangan cepat s-commerce di Indonesia, namun perkembangan ini masih termasuk berbagai isu terkait transaksi, misalnya, tidak ada alat angkut dan penyampaian hal yang salah. Secara khusus, kepercayaan pembeli yang merujuk kepada sikap dan niat beli konsumen, menjadi faktor penting untuk pencapaian keberhasilan perusahaan s-commerce, mewajibkan organisasi ini untuk berusaha meraih kepercayaan, sikap dan niat beli konsumen. Penelitian ini mengakui reputasi dan rujukan promosi mulut-ke-mulut sebagai elemen kunci kualitas yang mempengaruhi kepercayaan, sikap dan niat beli konsumen Indonesia di s-commerce. Hasil penelitian dengan memperhitungkan sampel dari 171 pengguna s-commerce menunjukkan semua karakteristik faktor kunci (dengan pengecualian rujukan promosi mulut-ke-mulut pada niat beli) memiliki efek yang signifikan pada kepercayaan, sikap dan niat beli konsumen.

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The improvement of social networking sites has offered ascent to another e-commerce paradigm called s-commerce (social commerce). S-commerce is a subset of e-commerce and uses online social networking media for social interactions and user contributions to encourage the online purchasing and offering various items and services. Late years have seen the quick development of s-commerce in Indonesia, yet this development has included various transaction-related issues, for instance, no conveyance and the conveyance of wrong things. Specifically, shoppers' trust, as it prompts attitude and purchase intention, has turn into an essential factor for the success achievement of scommerce firms, obliging these organizations to endeavor consumers' trust, attitude and purchase intention. This study recognizes reputation and word-ofmouth referral as the key element qualities that impacts Indonesian purchasers' trust, attitude and purchase intention in s-commerce. The results of the research taking into account a sample of 171 s-commerce users demonstrate all the key factor characteristics (with the exception of word-of-mouth referral on purchase intention) had significant effects on consumers' trust, attitude and purchase intention."

"Penelitian ini bertujuan untuk menganalisis pengaruh social commerce Facebook terhadap kepercayaan dan niat pembelian konsumen sepeda motor di Indonesia. Pengujian ini dilakukan menggunakan metode Structural Equation Modelling (SEM) menggunakan software IBM AMOS 21. Responden diperoleh melalui dua cara yaitu penyebaran kuesioner secara online dan juga mendatangi langsung acara-acara komunitas sepeda motor. Dari penyebaran kuesioner tersebut didapatkan jumlah responden sebanyak 240 orang. Hasil penelitian menunjukkan bahwa social commerce memiliki pengaruh terhadap kepercayaan dan niat pembelian konsumen, namun kepercayaan konsumen tidak mempunyai pengaruh secara langsung terhadap niat pembelian konsumen.

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This research is aimed to analyze the effect of social commerce towards consumers trust and intention to buy in motorcycle industry in Indonesia. This research use Structural Equation Modelling (SEM) and IBM AMOS 21 software. Respondent are acquired in two ways, first the questionnaire are shared online and the second way is the questionnaire are shared in the forum and community events. From the questionnaire sharing researcher acquired 240 respondent to use in this research. The result of this research is that social commerce is having influence towards consumers trust and intention to buy. But trust doesn't have direct effect towards consumers purchase intention."

"[Pertumbuhan social networking sites (SNSs) telah memunculkan paradigma baru dari e-commerce yang disebut social commerce (s-commerce). Social commerce merupakan cabang dari e-commerce yang memungkinkan konsumen untuk dapat saling berinteraksi dengan difasilitasi oleh media sosial maupun interaksi sosial antar konsumen. Penelitian ini dilakukan untuk menganalisis pengaruh karakteristik social commerce (s-commerce) yang terdiri dari reputation, size, information quality, transaction safety, communication, economic feasibility, WOM referrals terhadap consumer's trust dan trust performance (purchaseintentions dan WOM intentions) dengan menggunakan studi kasus Groupon Indonesia yang merupakan situs s-commerce berbentuk group-buying. Responden dari penelitian ini adalah orang-orang yang sudah pernah membuka/browsingsitus Groupon Disdus/Groupon Indonesia dalam kurun waktu 2 (dua) tahun terakhir, namun belum pernah melakukan pembelian pada situs s-commerce tersebut. Metode pengolahan data yang digunakan adalah Structural EquationModelling (SEM). Hasil dari penelitian menunjukkan bahwa reputation, information quality, transaction safety dan communication tidak memiliki pengaruh positif terhadap consumer's trust. Sedangkan, size, economic feasibilitydan WOM referrals memiliki pengaruh positif terhadap consumer's trust. Kemudian, consumer's trust memiliki pengaruh positif terhadap purchase intentions dan WOM intentions.

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The growth of social networking sites (SNSs) has given rise to a new paradigm of e-commerce called social commerce (s-commerce). Social commerce is a subset of e-commerce which enables consumers to interact each other via social media or even by social interaction among them. This study aims to analyze the effects of social commerce's (s-commerce) characteristics which consist of reputation, size, information quality, transaction safety, communication, economic feasibility, WOM referrals towards consumer's trust and trust performance (purchase

intentions and WOM intentions) on group-buying site (Groupon Indonesia) as the case study. Respondents of this research are those who have browsed Groupon Disdus/Groupon Indonesia site within the last two (2) years, but have never made any purchasement on this site. Structural Equation Modeling (SEM) is used to process the data. The results of this research show that reputation, information

quality, safety and communication transaction have no positive effects on consumer's trust. Meanwhile, size, economic feasibility and WOM referrals have positive effects on the consumer's trust. Furthermore, the consumer's trust has positive effect on both purchase intentions and WOM intentions.;The growth of social networking sites (SNSs) has given rise to a new paradigm of e-commerce called social commerce (s-commerce). Social commerce is a subset of e-commerce which enables consumers to interact each other via social media or even by social interaction among them. This study aims to analyze the effects of social commerce's (s-commerce) characteristics which consist of reputation, size, information quality, transaction safety, communication, economic feasibility,

WOM referrals towards consumer's trust and trust performance (purchase intentions and WOM intentions) on group-buying site (Groupon Indonesia) as the case study. Respondents of this research are those who have browsed Groupon Disdus/Groupon Indonesia site within the last two (2) years, but have never made any purchasement on this site. Structural Equation Modeling (SEM) is used to process the data. The results of this research show that reputation, information quality, safety and communication transaction have no positive effects on consumer's trust. Meanwhile, size, economic feasibility and WOM referrals have positive effects on the consumer's trust. Furthermore, the consumer's trust has positive effect on both purchase intentions and WOM intentions., The growth of social networking sites (SNSs) has given rise to a new paradigm of

e-commerce called social commerce (s-commerce). Social commerce is a subset

of e-commerce which enables consumers to interact each other via social media

or even by social interaction among them. This study aims to analyze the effects of

social commerce?s (s-commerce) characteristics which consist of reputation, size,

information quality, transaction safety, communication, economic feasibility,

WOM referrals towards consumer's trust and trust performance (purchase

intentions and WOM intentions) on group-buying site (Groupon Indonesia) as the

case study. Respondents of this research are those who have browsed Groupon

Disdus / Groupon Indonesia site within the last two (2) years, but have never

made any purchasement on this site. Structural Equation Modeling (SEM) is used

to process the data. The results of this research show that reputation, information

quality, safety and communication transaction have no positive effects on

consumer's trust. Meanwhile, size, economic feasibility and WOM referrals have

positive effects on the consumer's trust. Furthermore, the consumer's trust has

positive effect on both purchase intentions and WOM intentions.]"

"Current technological advances, particularly in information and communications technology (ICT) and social media have sparked a phenomenon in the business world. The existence of social commerce (s-commerce), which is a combination of e-commerce and social media, has opened up greater opportunities for SMEs in Malaysia. The use of s-commerce as a medium for marketing and buying and selling is capable of helping SMEs to increase the sales and profitability of their businesses. However, according to studies conducted by SME Corp Malaysia, the usage of e-commerce and social media is still low. Attitude and self-efficacy are variables that are often used in studies related to entrepreneurs and their intention to accept a new business innovation or technology. Therefore, this study was undertaken to identify the internal factors within entrepreneurs, namely attitude and self-efficacy, which influence the acceptance and use of s-commerce among SMEs in Malaysia."

"ABSTRACTThe purpose of this study is to examine if mobile social commerce continuance usage and post usage influences brand loyalty among customers and assessed the role of privacy concern in mobile social commerce usage intention. Furthermore, privacy concern was measured by using concern for social media information privacy CFSMIP . Therefore, this study validates a model that combine CFSMIP, Brand loyalty, and Expectation Confirmation Model. Convenience sampling was used in this research and sample were distributed within Jakarta context. Statistical Equation Model SEM LISREL 2.0 was used in this research to test the hypothesis. The result suggested into two parts CFSMIP does not influence perceived usefulness and continuance intention, perceived usefulness influence satisfaction and continuance intention to use mobile social commerce influence brand loyalty. Moreover, all the paths of Expectation Confirmation Model confirmed the study. Meanwhile, perceived usefulness does not confirm to have relation with continuance usage whereas satisfaction does not influence brand loyalty. Relevant Managerial implications are then discussed.

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ABSTRAKTujuan dari penelitian ini adalah untuk menguji apakah selama penggunaan dan sesudah penggunaan mobile social commerce mempengaruhi loyalitas merek di antara pelanggan dan menilai peran kepedulian privasi dalam niat penggunaan mobile social commerce. Selanjutnya, privasi diukur dengan memperhatikan privasi informasi media sosial CFSMIP . Oleh karena itu, penelitian ini memvalidasi model yang menggabungkan CFSMIP, loyalitas brand, dan Konfirmasi Ekspektasi. Convenience sampling digunakan dalam penelitian ini dan sampel didistribusikan dalam konteks Jakarta. Model Persamaan Statistik SEM LISREL 2.0 digunakan dalam penelitian ini untuk menguji hipotesis. Hasil penelitian dibagi menjadi dua bagian: CFSMIP tidak mempengaruhi manfaat yang dirasakan dan intensitas kelajutan penggunaan, manfaat yang dirasakan mempengaruhi kepuasan dan kelanjutan niat untuk menggunakan mobile social commerce mempengaruhi loyalitas merek. Konfirmasi Ekspektasi juga berpengaruh positif dalam penelitian ini. Sementara itu, manfaat yang dirakasakan tidak mengkonfirmasi adanya hubungan dengan kelanjutan penggunaan sedangkan kepuasan tidak mempengaruhi loyalitas merek. Implikasi manajerial yang relevan kemudian dibahas."

"ABSTRAKPerkembangan transaksi online e-commerce yang kian marak membuat para pelaku bisnis perlu untuk melaksanakan berbagai strategi untuk bertahan dalam persaingan melalui peningkatan customer engagement. Dalam tulisan ini membahas tentang pengaruh pembedaan jenis platform terhadap strategi peningkatan customer engagement dan implikasi tingkat customer engagement yang terbentuk pada salah satu jenis e-commerce yang tengah berkembang yaitu social commerce. Penulis berfokus pada penelitian platform Instagram dan Shopee Gynda Hijab Store untuk melihat perbedaan antara keduanya. Kedua platform tersebut merupakan media yang digunakan dalam bisnis social commerce namun dalam jenis media yang berbeda, dimana Instagram merupakan sebuah media sosial dan Shopee sebagai sebuah online marketplace C2C. Perbedaan fleksibilitas media berdasarkan regulasi yang diterapkan pada kedua platform tersebut telah membuat Gynda Hijab Store perlu menurunkan strategi yang berbeda untuk memengaruhi cutomer stimuli melalui empat aspek, yaitu sales related information, personalization, interactivity, dan user generated content. Hasilnya tingkat customer engagement pada Gynda Hijab Store menunjukan suatu perbedaan, adapun tingkat pengukuran customer engagement merujuk pada konsep yang dicetuskan oleh Dave Evans yaitu mulai dari tahap consumption, curation, creation, hingga collaboration.

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ABSTRACThe development of e commerce these days resulted in urgency for businessman to implement various strategies to stand out in competition through the enhacement of customer engagement. This paper discuss about the effect occured by different type of platform on implementation strategies and its implication to the level of customer engagement in social commerce. The author focus on research of Instagram and Shopee account ldquo Gynda Hijab Store rdquo to see the differentiation between these two platforms. Both of the platforms are the media used for social commerce business in two different type, in which Instagram as social media and Shopee as online marketplace C2C. The difference of media flexibility based on its regulation applied in these two platforms resulted Gynda Hijab Store needs to determine different strategies to influence customer stimuli through four aspects sales related information, personalization, interactivity, and user generated content. This results in the different of customer engagement level, the measurement refers to Dave Evan rsquo s concept consumption, curation, creation, and collaboration."

"Tiktok pada saat ini menjadi tren dan menguntungkan bagi konsumen karena harga barang yang dijual di platform Tiktok jauh lebih rendah dibandingkan dengan harga di pasar konvensional, hal ini dapat menimbulkan praktik predatory pricing dan mengakibatkan kerugian bagi pelaku UMKM. Pokok permasalahannya adalah (1) Bagaimana Ketentuan Mengenai Predatory Pricing Menurut UU Nomor 5 Tahun 1999 (2) Bagaimana Tinjauan Indikasi terkait Predatory Pricing Yang Dilakukan Oleh Platform Tiktok Shop Berdasarkan Undang-Undang Nomor 5 Tahun 1999 (3) Bagaimana Perlindungan Hukum Terhadap Pelaku UMKM Yang Terkena Dampak Adanya dugaan Predatory Pricing oleh Platform Tiktok Shop. Metode penelitian yang digunakan yaitu penelitian deskriptif kemudian menganalisisnya dengan menggunakan metode kualitatif. Disamping itu dalam penelitian ini penulis juga menggunakan metode penelitian komparatif terkait perkembangan permasalahan mengenai predatory pricing pada negara lain serta pengambilan kesimpulan dengan logika deduktif. Kesimpulan penelitian ini adalah terjadinya praktik jual rugi yang dilakukan oleh Platform Tiktok Shop dengan harga yang sangat murah. Platform ini juga secara tidak langsung memicu persaingan antar platform. Perlindungan hukum bagi UMKM sangat penting diatur dalam Undang-Undang Nomor 9 Tahun 1995 bahwa pentingnya perlindungan hukum bagi UMKM untuk memastikan mereka dapat bersaing secara sehat dan menghindari praktik monopoli, oligopoli, dan monopsoni.

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Now a days, Tiktok profitable for consumers as the price that solds is lower than other conventional store. This will cause practical Predatory Pricing and make the conventional store make no profit at all. The main problem is, 1. How the predatory pricing clause in Legal no 5. 1999, 2. How to look the predatory pricing indicatin that apply on Tiktok Shop platform by legal no 5 1999, 3. How the law covered the Local Conventional Store that is caused by predatory pricing by Tiktok shop platform. The Research Method that is used was Analytical Descriptive of Research and using qualitative research method. Beside of the first method, the writer using comparative research method for the expansion problem that is root as Predatory Pricing related in other countries, and the writer will took conclusion that is using Deductive Logic Method. In this Research Method Conclusion was that has been done by Tiktok Shop platform at disadvantage price selling in lower price than it was. Tiktok shop platform indirectly make unfair Market competition . Legal protection by local convention store is needed to be arranged in Legal No. 9 1995. The importance of legal protection for local convention store to provide them support to compete in healthy competition and avoiding oligarchy, monopoly, and monopsoni."

"Penelitian ini bertujuan untuk untuk mengetahui pengaruh dari karakteristik lingkungan social commerce (INTER, STICK, PER, SOC) terhadap niat beli konsumen dengan peran dari interaksi konsumen-ke-konsumen dan nilai yang dirasakan konsumen pada konteks produk kosmtik lokal dengan menggunakan model SOR. Penelitian merupakan penelitian konklusif deskriptif, dan dilakukan secara singles cross sectional. Data dikumpulkan dengan menggunakan sel-administrated-survey yang disebarkan secara online. Sampel yang diteliti adalah warga Indonesia berusia 18-34 tahun berupa pengguna social commerce yang pernah melakukan interaksi dengan konsumen lain dan membeli produk kecantikan lokal. Jumlah responden yang berhasil dikumpulkan sebanyak 440 responden. Data diolah menggunakan metode Structural Equation Modeling (SEM) dan software PLS- SEM. Penelitian ini menemukan tidak adanya pengaruh positif signifikan dari karakteristik lingkungan social commerce terhadap niat beli konsumen. Namun, interaksi konsumen-ke- konsumen dan nilai yang dirasakan konsumen secara positif memediasi hubungan antara dari karakteristik lingkungan social commerce dan niat beli konsumen, kecuali interaksi konsumen-ke-konsumen tidak memediasi Interactivity dan niat beli konsumen.

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This study aims to determine the effect of the social commerce environmental characteristics (INTER, STICK, PER, SOC) on Consumers' Purchase Intentions with the role of Consumer-to-Consumer Interactions and Consumers' Perceived Value in the context of local cosmetic products using the SOR model. This research is a descriptive conclusive research and was conducted in a single cross sectional. Data was collected using a self-administrated survey that distributed online. The sample of this study was Indonesian citizens aged 18-34 years in the form of social commerce users who had interacted with other consumers and bought local beauty products. The number of respondents who have been collected as many as 440 respondents. The data were processed using the Structural Equation Modeling (SEM) method and PLS-SEM software. This study found that there was no significant positive effect of the social commerce environmental characteristics on consumers' purchase intentions. However, Consumer-to-Consumer Interactions and Consumers' Perceived Value positively mediate the relationship between social commerce environmental characteristics and Consumer Purchase Intentions, except that Consumer-to-Consumer Interactions do not mediate Interactivity and Purchase Intentions."

"Spells out surefire strategies for success in an entertaining, and practical way. This book reveals inside secrets of successful customer service initiatives, from Internet startups to venerable brands, and shows how companies of every stripe can turn casual customers into fervent supporters who can spread the word far and wide-online and off."