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"Tesis ini membahas proses business coaching yang dilakukan pada YES Cake & Bakery, suatu UKM yang bergerak di industri makanan. YES Cake & Bakery menawarkan serangkaian produk roti, cakes, dan kue kering. Tesis ini fokus membahas masalah yang dihadapi YES Cake & Bakery dalam bidang Sumber Daya Manusia (SDM). Masalah utamanya adalah bahwa YES Cake & Bakery belum memiliki sistem evaluasi kinerja karyawan. Penulisan tesis ini bertujuan untuk membantu YES Cake & Bakery dalam menyusun Key Performance Indicator (KPI) yang dapat digunakan untuk menilai kinerja karyawannya.

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This thesis discusses the business coaching process conducted at YES Cake & Bakery, a SME engaged in the food industry. YES Cake & Bakery offers a range of bakery products, cakes, and cookies. This thesis focuses on the problems faced by YES Cake & Bakery in the field of Human Resources (HR). The main problem is that YES Cake & Bakery does not yet have an employee performance evaluation system. This thesis writing aims to assist YES Cake & Bakery in preparing the Key Performance Indicator (KPI) that can be used to assess the performance of its employees."

"Tesis ini membahas proses business coaching yang dilakukan pada YES Cake Bakery, suatu UKM yang bergerak di industri makanan. YES Cake Bakery menawarkan serangkaian produk roti, cakes, dan kue kering. Tesis ini fokus membahas masalah yang dihadapi YES Cake Bakery dalam bidang Sumber Daya Manusia SDM . Masalah utamanya adalah bahwa YES Cake Bakery belum memiliki sistem evaluasi kinerja karyawan. Penulisan tesis ini bertujuan untuk membantu YES Cake Bakery dalam menyusun Key Performance Indicator KPI yang dapat digunakan untuk menilai kinerja karyawannya.

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This thesis discusses the business coaching process conducted at YES Cake Bakery, a SME engaged in the food industry. YES Cake Bakery offers a range of bakery products, cakes, and cookies. This thesis focuses on the problems faced by YES Cake Bakery in the field of Human Resources HR. The main problem is that YES Cake Bakery does not yet have an employee performance evaluation system. This thesis writing aims to assist YES Cake Bakery in preparing the Key Performance Indicator KPI that can be used to assess the performance of its employees."

"Sebagian besar kecelakaan serius salah satunya disebabkan oleh tidak ada penilaianrisiko sebelumnya. Tesis ini bertujuan untuk menciptakan pola pikir pengembanganprogram keselamatan dan indikator kinerja keselamatan yang proaktif berdasarkanHIRADC agar terciptanya kondisi lingkungan kerja yang aman dan terhindar darikecelakaan kerja. Metode analisis penilaian risiko yang digunakan adalah semikuantitatif sesuai dengan standard AS/NZS 4360 : 2004 sedangkan analisis evaluasikesesuaian dilakukan secara deskriptif analitik berdasarkan observasi lapangan,wawancara dan penelahaan dokumen. Berdasarkan hasil identifikasi bahaya danpenilaian risiko kerja PT XYZ didapat bahwa Departemen PPIC dan Produksi yangmemiliki aktivitas pekerjaan berisiko tinggi yang terbanyak. 47 tindakanPengendalian yang sudah dilakukan dan 29 tindakan yang belum direncanakan olehmanajemen workshop. Berdasarkan evaluasi kesesuaian HIRADC dengan datainvestigasi kecelakaan terdapat 10 aktivitas pekerjaan menjadi berisiko tinggi. 16program keselamatan kerja sesuai dengan pengendalian pada HIRADC diworkshop dan 10 program prioritas utama perlu dilakukan perbaikan. 15 indikatoryang dapat menjadi indikator kinerja keselamatan sesuai dengan program kerjakeselamatan.Kata kunci: Penilaian risiko, Program keselamatan, Indikator kinerja keselamatan.

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Most of the serious accidents are one of them caused by no prior risk assessment.This thesis aims to create a mindset for the development of safety programs andsafety performance indicators are proactive based on HIRADC in order to createsafe working conditions and be spared from work accidents. The risk analysismethod used is semi quantitative in accordance with AS NZS 4360 2004 standardwhile the evaluation of conformity analysis is done descriptively analytical basedon field observation, interview and document retrieval. Based on the result ofhazard identification and work risk assessment of PT XYZ, it is found that the PPICand Production Department has the most high risk work activity. 47 Control actionsalready undertaken and 29 actions not yet planned by the workshop management.Based on conformity evaluation among HIRADC with accident`s investigationdata, there are 10 high risk job activities. 16 safety programs are in accordance withHIRADC control in the workshop and 10 main priority programs needimprovement. 15 indicators that can be an indicator of safety performance inaccordance with safety work program.Key words Risk assessment, Safety program, Safety performance indicators."

"ABSTRACTNational governments rely on global performance indicators tomeasure where they stand and to build future strategies. However, no previousstudy has compiled various indices to investigate pathways to governmentperformance. We use fuzzy set analysis to investigate what role each of fivedeterminants of government performance trait competitiveness, change orientedcitizenship behavior, public service motivation, organizational identification,and corruption tolerance play in three representative government performanceindicators Government Effectiveness, Government Efficiency, andThroughput. The results indicate that government performance as measuredby these three indicators is commonly tied to strongly public service motivatedemployees. These three indicators are distinguished from one another withregard to the number of factors that contribute to the construction of sufficientconfigurations, the role of innovation inclined factors, and the role of corruptiontolerance."

"Library performance measurement is one of a strategy to evaluate utilization of library resources. The objective of this study was to identify indicators needed to measure the performance and to design an counting system measurement at Open Service at National Library of Indonesia. The measurement indicators were based on ISO 11620:2008 consisting of 45 indicators. It was selected 10 indicators: 1) percentage of required titles in the collection (RTC); 2) shelving accuracy (SA); 3) staff per capita (LS); 4) collection turnover (CT); 5) loans per capita (LPC); 6) in-library use per capita (IUC); 7) library visits per capita (LVC); 8) percentage of target population reached (PTPR); 9) user satisfaction (AUS); 10) user services staff as a percentage of total staff (USSPTS). The indicators were selected through four stages: 1) selecting indicators related to activities in the Indonesia National Library and removing indicators related to activities that are not conducted in the institution; 2) removing indicators related to cost; 3) identifying and selecting indicators related to vision and mission by the questionnaire; 4) analizing the results of the questionnaire and setting the indicators that have an average value of the results greater than 0 as an selected indicator. The results of managements attitude that required the a performance counting system. System design was developed based on the system requirements and managements needs. The system that was able to process data into information of performance. The system was integrated with the integrated national library system (INLIS) and the data that were not available in INLIS were manually input. Steps of system developing were defining use case, description use case, activity diagram, class diagram, sequence diagram, object role/relational mapping and entity relationship diagram. "

"Setiap institusi pendidikan memiliki penerapan yang berbeda-beda dalam hal implementasi e-learning. Sebagai sebuah institusi yang telah mengimplementasikan e-learning selama kurang lebih 10 tahun, implementasi e-learning di Fasilkom UI diyakini memiliki karakteristik penerapan tersendiri. Untuk mengetahui karakteristik dan sejauh mana kematangan yang dihasilkan pada implementasi e-learning di Fasilkom UI sebagai sebuah institusi, maka diperlukan pengukuran terhadap implementasi e-learning dengan menggunakan sudut pandang organisasional. Untuk mengukur kematangan suatu proses, sebuah model kematangan dapat digunakan sebagai tolak ukur penilaian. ACODE Benchmark adalah salah satu model kematangan e-learning yang dikembangkan dengan tujuan mengukur kematangan proses-proses organisasional pada implementasi e-learning di sebuah institusi. Terdapat 6 dari 8 topik benchmark pada ACODE Benchmark yang dibahas pada pengukuran kematangan, yakni tata kelola e-learning, perencanaan penjaminan mutu, peranan teknologi informasi, pelaksanaan proses pembelajaran, dan dukungan yang diberikan kepada staf pengajar dan peserta belajar. Setiap topik terdiri atas Performance Indicators dan Local Performance Indicators yang mengindikasikan kematangan berdasarkan Performance Measures yang terdapat di dalamnya. ACODE Benchmark selanjutnya dikombinasikan dengan e-Learning Maturity Model (eMM) untuk menghasilkan model kematangan yang digunakan pada penelitian ini. Penelitian dilakukan dengan menyimpulkan hasil evaluasi kematangan yang dilakukan oleh pihak-pihak yang terlibat pada implementasi e-learning di lokasi penelitian. Hasil evaluasi tersebut digunakan sebagai landasan penilaian berdasarkan Performance Indicators dan Local Performance Indicators yang terdapat pada ACODE Benchmark. Tingkat kematangan dinilai dengan menggunakan skala Likert 1-5, dengan nilai 5 menunjukkan Performance Measures paling baik. Hasil penelitian menunjukkan Fasilkom UI memiliki rata-rata nilai kematangan implementasi e-learning sebesar 3,38 dari nilai maksimal 5. Nilai rata-rata terendah terdapat pada aspek penerapan e-learning pada kegiatan pedagogis sebesar 2,73 dan nilai tertinggi terdapat pada aspek perencanaan dan tata kelola dengan nilai rata- rata 4.

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Every institution had different kind of e-learning implementation. Fasilkom UI, as an institution which has been implementing e-learning for about 10 years, was believed had its own characteristics. An assessment was held to discover how mature Fasilkom UI is, by using organizational perspective.

A maturity model could be used as a measuring instrument for institutional maturity. ACODE Benchmark is one kind of maturity model on e-learning nature developed to assess organizational processes in e-learning implementation on an institution. There are 6 of 8 benchmark topics included on ACODE Benchmark used to define e-learning maturity level at Fasilkom UI, consist of e-learning governance, quality assurance planning, the role of information technology, learning aspect, and support given to staffs and students. Each topic consists of Performance Indicators and Local Performance Indicators, indicating maturity level based on its Performance Measures.

This research was done by analyzing maturity assessment results filled by stakeholders where this research held. Information which has been extracted from the results was used to analyze maturity score on every Performance Indicators and Local Performance Indicators on the model. The score consists of 5 levels, with level 5 as the highest Performance Measures. The model then combined with e- Learning Maturity Model (eMM) to develop a modified model which is used in this research.

The results shows that Fasilkom UI scores 3,38 on average of maximum at 5. The lowest score lied on pedagogical application aspect with 2,73 on average. Planning and governance aspect gets the highest by scoring 4 on average."

"ABSTRAKDalam meningkatkan kualitas SDM Rumah Sakit (RS) Khusus THT-Bedah KLProklamasi, maka perlu menciptakan sistem manajemen kinerja yang baik, yaitumelakukan penilaian kinerja dengan merumuskan Key Performance Indicators(KPI) yang berfungsi sebagai alat ukur tercapainya tujuan RS. Dilakukanpendekatan kualitatif dengan metode diskusi kelompok terarah (FGD) danwawancara mendalam terhadap seluruh unit di RS untuk merancang KPI yangsejalan dengan tujuan RS, dimana terbentuk 196 rancangan KPI untuk 23 unitdimana setiap unit terdiri dari 8-10 KPI yang dapat menjadi pertimbangan RSuntuk digunakan sebagai penilaian kinerja unit yang sesuai dengan tujuan RS

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ABSTRACTImprovement in human resources quality in Proklamasi- ENT Hospital requirescreation of a good performance management system through implementation ofperformance measurement by formulating Key Performance Indicators whichfunction as a measuring instrument to achieve hospital goals. A qualitativeapproach with focus group discussions and in depth interviews method with alldivisions in the hospital was performed to formulate KPI which compatible tohospital goals. A 196 KPI draft was formed for 23 divisions whereas each divisionconsist of 8-10 KPI to became hospital consideration to measure all divisionperformance that compatible with hospital goals"

"Tujuan dari penelitian adalah untuk merancang model dan matriks Key Risk Indicators (KRI) atau indikator risiko kunci atas risiko-risiko signifikan perusahaan, serta merancang proses penerapannya dalam proses manajemen risiko perusahaan. Penelitian merupakan studi kasus pada PT PJB Services yang bergerak dalam sektor ketenagalistrikan khususnya di bidang operasi dan pemeliharaan pembangkit listrik. Metode yang digunakan adalah kuantitatif dan kualitatif (metode campuran). Analisis dan perancangan KRI yang dilakukan berupa penentuan akar risiko, indikator pemantauan, serta ambang batas dari risiko-risiko signifikan yang berpengaruh dan berpotensi menggagalkan pencapaian target dan tujuan perusahaan yang tertuang dalam indikator performa kinerja utama. Risiko-risiko yang signifikan tersebut diidentifikasi dari penjabaran risiko strategis yang ditetapkan perusahaan dalam pedoman manajemen risiko tahun 2021, diantaranya risiko kalah bersaing dalam kompetisi pelanggan baru non-PLN grup dan  risiko tingginya angka pencapaian umur piutang perusahaan yang menyebabkan ketidakstabilan kondisi keuangan. Perancangan KRI diharapkan membantu perusahaan untuk melakukan proses pemantauan, terutama terhadap peristiwa-peristiwa yang menjadi indikasi terjadinya suatu risiko. Berdasarkan peringatan dan informasi dini dari KRI, perusahaan dapat melakukan berbagai tindakan mitigasi lebih awal guna mengurangi kemungkinan terjadinya peristiwa risiko maupun dampak yang ditimbulkan oleh risiko tersebut.

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The purpose of this research is to design a model and matrix of key risk indicators (KRI) for the company's significant risks, and to design a process for its implementation in the company's risk management process. This research is a case study at PT PJB Services that engaged in the electricity sector, especially in the field of operation and maintenance of power plants. The methods used are quantitative and qualitative (both methods). Analysis and design of KRI is carried out in the form of determining risk roots, monitoring indicators, as well as thresholds for significant risks that affect and have the potential to thwart the achievement of the company's targets and objectives as stated in its key performance indicators. These significant risks were identified from the strategic risk elaboration set by the company in the risk management guidelines for 2021, including the risk of losing out in the competition for new customers non-PLN group and the risk of the company's receivables aging rate being high which can lead to financial instability. The design of the KRI is expected to help the company to carry out the monitoring process, especially to events that are an indication of the occurrence of a risk. Based on early warnings and information from KRI, the company can take various mitigation actions earlier to reduce the possibility of risk events and impacts caused by these risks."

"Tesis in bertujuan mengevaluasi jenis pusat pertanggungjawaban, proses penyusunan sistem pengukuran kinerja, dan pemilihan indikator kinerja pada nda Ghara Reksa (Persero). Penelitian ini merupakan studi kasus mengandalkan data primer dan hasil wawancara. Sistem pengukuran kinerja yang digunakan perusahaan saat ini ada dua, yaitu tingkat kesehatan perusahaan berdasarkan KEP-100/MBU/2002 dan key performance indicators yang tertua kontrak manajemen. Hasil evaluasi yang dilakukan atas sistem pengukuran kinerja pada PT Bhanda Ghara Reksa (Persero) menunjukkan bahwa sistem yangdigunakan saat inu memiliki beberapa kelemahan, sehingga dibutuhkan perbaikan atau alternatif sistem yang baru seperti Balanced Scorecard

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The purposes of this case study are to evaluate the type of responsibility center, gn proce of performance measurement system, and the indicator PT Bhanda Ghara Reksa (Persero). The main sources of this study are primary a and interview. There are two performance measurement systems us

y, namely the company health grade based on KEP-100/MBU/2 performance indicators which exist in management contract. The showed that the system used still have weaknesses. Due to the weaknesses, the company should improve the system, or consider another system to be used like Balanced Scorecard."

"Sebagai ujung tombak dari pemasaran produk asuransi, agen sebagai tenaga pemasar kerap kali melakukan tindakan misrepresentasi berupa membuat perubahan terhadap ilustrasi produk asuransi, memaparkan pernyataan yang menyesatkan kepada nasabah, dan memberikan perbandingan yang tidak benar terkait dengan dengan polis asuransi jiwa dengan perusahaan asuransi lain. Skripsi ini membahas mengenai sebab dan wujud tindakan misrepresentasi yang dilakukan oleh agen dalam memasarkan produk asuransi dengan manfaat proteksi dan investasi yang memiliki kompleksitas tinggi atau asuransi jiwa unit link. Metode penelitian yang digunakan pada skripsi ini adalah metode penelitian hukum normatif-empiris yang mengimplementasikan pendekatan pada ketentuan normatif berupa undang-undang dan peraturan terkait lainnya dengan menggabungkan unsur empiris berupa fakta-fakta yang dihimpun melalui melalui wawancara yang dilakukan terhadap pihak manajemen perusahaan asuransi, ex-agen asuransi, dan nasabah pengguna produk asuransi jiwa unit link. Hasil yang didapatkan dari penelitian ini adalah Key Performance Indicator yang tidak menekankan unsur etik dan hanya mementingkan target penjualan yang berpengaruh pada besaran nilai komisi yang disebabkan oleh ketimpangan persentase penerimaan komisi, merupakan faktor utama tindakan misrepresentasi dilakukan. Dengan demikian, walaupun terdapat larangan dan ancaman penjatuhan pidana terhadap agen melalui Undang-Undang Perasuransian, Peraturan Otoritas Jasa Keuangan, dan peraturan terkait lainnya, tindakan misrepresentasi berpotensi untuk tetap dilakukan apabila perusahaan tidak meninjau kembali kebijakan dan mekanisme kinerja agen dalam memasarkan produk asuransi.

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As the spearhead of insurance product marketing, agents as marketers often commit acts of misrepresentation in the form of making changes to insurance product illustrations, presenting misleading statements to customers, and providing untrue comparisons related to life insurance policies with other insurance companies. The purpose of this thesis is to discuss the causes and forms of misrepresentation committed by agents when they market insurance products with protection and investment benefits that are complex like unit-linked life insurance products. The research method used in this thesis is a normative-empirical legal research method that implements an approach to normative provisions in the form of laws and other related regulations by combining empirical elements in the form of facts collected through interviews conducted with insurance company management, ex-agent, and a customer who use unit-linked life insurance products. The results obtained from this research are that Key Performance Indicators that do not emphasize ethical elements and are only concerned with sales targets that affect the amount of commission value caused by inequality in the percentage of commission receipts is the main factor in misrepresentation actions carried out by agents. Thus, although there are prohibitions and threats of criminal sanctions against agents through the Insurance Law, Financial Services Authority Regulations, and other related regulations, acts of misrepresentation have the potential to continue if the company does not review the policies and mechanisms of agent performance in marketing the insurance products."