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Abstrak :
The study of quality management is associated with improved quality. Improved quality also is basically related to the decision-making at every stage of the production process. The decisions made will determine the success rate of quality improvement can be achieved. To achieve optimal results, we need quality improvement model as a planning program. The impact is related to the cost. This paper reviews several models of quality improvement. The discussion begins with a list of some existing models. Afterwards the models are grouped into a model approach that surveys the impact of quality improvement on the stages in the production process. Analysis is carried out on several models in order to achieve a target of the desired quality. From the analysis and discussion on the models of product quality improvement, it was found that the commercial aspects need to be taken into account in improving the product quality.

Abstrak :
ABSTRAK
Website merupakan representasi sebuah organisasi dan merupakan komponen utama organisasi untuk dapat berkompetisi. Salah satu domain yang paling banyak menggunakan website adalah institusi pendidikan. Institut Teknologi Del IT Del sebagai sebuah lembaga pendidikan tinggi di bidang ilmu pengetahuan dan teknologi memanfaatkan website akademik sebagai sarana menyampaikan informasi mengenai institusi, program pendidikan, agenda penting, dan berbagai informasi lain. Tujuan dari sebuah website adalah untuk memenuhi kebutuhan pengguna. Kualitas website yang rendah menyebabkan ketidakpuasan pengguna, pemborosan sumber daya dan kehilangan kesempatan memperoleh peluang bisnis. Oleh karena itu, kualitas website menjadi sebuah kebutuhan yang sangat penting karena bertanggung jawab terhadap kesuksesan sebuah website. Penelitian ini bertujuan untuk melakukan kajian peningkatan kualitas situs akademik dengan mengintegrasikan model kualitas web, Importance Performance Analysis IPA dan Fuzzy Quality Function Deployment QFD . Penelitian ini berhasil mensitesis sebuah model pengukuran website akademik yang diintegrasikan dengan Importance Performance Analysis untuk memperoleh kebutuhan pengguna. Kebutuhan pengguna tersebut kemudian diolah menggunakan metode Fuzzy Quality Function Deployment QFD untuk memperoleh prioritas tindakan teknis yang dilakukan. Penelitian ini berhasil menentukan prioritas tindakan teknis yang perlu dilakukan untuk meningkatkan kualitas website akademik IT Del.

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ABSTRACT
The website is a representation of an organization. The most widely used website are educational institutions. Del Institute of Technology IT Del as an institution of higher education in science and technology utilizing academic website as a means of conveying information about institutions, educational programs, an important agenda, and various other information. The purpose of a website is to meet the needs of users. Low quality websites will lead to user dissatisfaction, wasted resources and missed opportunities to obtain business opportunities. Therefore, the quality of the website becomes a very important for the success of a website. This study aims to conduct a study to improve the quality of academic sites by integrating web quality models, Importance Performance Analysis IPA and Fuzzy Quality Function Deployment QFD . This study succeeded in synthesizing a model for measurement academic website integrating with Importance Performance Analysis IPA to obtain the user 39 s needs. The user needs is then processed using the method of Fuzzy Quality Function Deployment QFD to obtain priority technical measures undertaken. This study successfully determined the priority technical measures that need to be done to improve the quality of academic website IT Del.

Abstrak :
ABSTRAK<>br> Organisasi XYZ merupakan unit TIK pusat yang melayani kebutuhan TI seluruh unit eselon 1 di lingkungan Organisasi ABC. Salah satu target Organisasi XYZ pada tahun 2015 adalah pencapaian kepuasan penguna layanan TIK sebesar 4.03 terhadap layanan cloud, layanan email dan internet dan layanan service desk. Kepuasan pengguna layanan TIK ini merupakan indikator keberhasilan Organisasi XYZ dalam memberikan layanan TIK yang prima. Akan tetapi pada tahun 2015 target pencapaian kepuasan pelanggan tidak tercapai. Salah satu penyebabnya terkait dengan layanan cloud yang mendapatkan nilai terendah. Berdasarkan pendapat pengguna hal ini disebabkan karena belum adannya evaluasi layanan cloud yang diminta oleh penyedia layanan, belum adannya kajian kebutuhan, tidak terdapat perencanaan kapasitas layanan cloud, dan sering terjadi insiden terhadap layanan kritikal yang di cloud kan. Penyebab tersebut tersebut merupakan pendapat yang belum tentu menjadi penyebab utama sehingga perlu digali lebih dalam untuk mengetahui faktor utama penyebab ketidak puasan pengguna layanan cloud server di lingkungan Organisasi ABC. Penelitian ini melakukan pengumpulan data dengan menggunakan cara wawancara sebagai data primer dan hasil SKP, observasi sebagai data sekunder, kemudian melakukan pemetaan ke Quality Model of Cloud Service terdiri dari 6 enam faktor yaitu Usability, Security, Reliability, Tangibility, Responsiveness dan Empathy, dari hasil pemetaan tersebut kemudian dilakukan survei dengan dengan menyebarkan kuesioner yang diisi oleh pegawai yang kompeten/ahli dalam bidang layanan cloud server atau yang bertanggung jawab di organisasi. Data yang diperoleh kemudian diolah dengan menggunaka teknik Analytical Hierarchy Process AHP . Hasilnya diperoleh bahwa faktor utama ketidakpuasan pengguna layanan cloud server adalah terkait dengan faktor tangible, reliability, usability sedangkan subfaktor adalah profesionalism, user interface aesthetic, availability, stability, learnability, dan protection, dari hasil pemataan permasalahan tersebut kemudian disusun rekomendasi perbaikan menggunakan pendekatan COBIT 5, ITIL v3, NIST SP 800-146 dan penelitian sebelumnya

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ABSTRACT<>br> XYZ Organization is a central ICT unit that serves the IT needs of all echelon 1 units within the ABC Organization. One of the target of XYZ Organization in 2015 is the achievement of ICT service user satisfaction of 4.03 to cloud service, email and internet service and service desk. User satisfaction of ICT services is an indicator of XYZ 39 s Organization success in providing excellent ICT services. However, in 2015 the target of achieving customer satisfaction is not achieved. One of the cause factors associated with cloud services that get the lowest value. Based on the user 39 s opinion this is due to the lack of an evaluation of cloud services requested by the service provider, not necessarily the needs assessment, no cloud service capacity planning, and frequent incidents of critical services in the cloud. The cause is an opinion that is not necessarily the main cause factors so it needs to be explored more deeply to determine the main factors causing dissatisfaction of cloud server service users within the ABC Organization.This study collected data using interview method as primary data and SKP result, observation as secondary data, then mapping to Quality Model of Cloud Service consist of 6 six criteria that is Usability, Security, Reliability, Tangibility, Responsiveness and Empathy. Conducting survey method by spreading questionnaires filled by competent employees experts in the field of cloud server service or responsible in organization. The data obtained is then processed by using Analytical Hierarchy Process AHP technique. The result obtained that the main factor of dissatisfaction of cloud server service user is related to tangible, reliability, usability factors then sub factors profesionalism, user interface aesthetic, availability, stability, learnability sub factors, then compiled recommendation improvement using approach COBIT 5, ITIL v3, NIST SP 800 146 and previous research

Abstrak :
This research aims at describing empirically on how to do evaluation on item quality of test result for mathematics conducted by school in improving the test instrument quality and assessment result. This test is multiple choices, where value 1 is intended for correct answer but value 0 for incorrect answer. This research was conducted at PPs UNJ, in April until Mey 2009. A finding outcome concludes that the evaluation on the test items quality can be found out by a parameter quality of the test item for model 3P. Within an empirical example is acknowledged that the Mathematics test with total 40 test items is found that there are 7 unsuitable items with model, and 33 test items that are good enough to be used and entirely this test is effective for the test participant target with competency ranging from -1,0

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ABSTRAK
Terganggunya suatu ekosistem perairan dapat diketahui dari kesuburan perairan yang ditunjukkan oleh indikator fosfor dan nitrogen. Penelitian dilakukan di Teluk Jakarta. Input dari penelitian adalah 13 sungai yang mengalir di DKI Jakarta dan bermuara pada 9 muara sungai di Teluk Jakarta serta air hujan dan air tanah yang mengalir ke Teluk Jakarta. Penelitian menggunakan asumsi bahwa Teluk Jakarta merupakan 1 sistem kompleks dimana terjadi pencampuran dari air tawar dan air laut. Digunakan asumsi bahwa pada Teluk Jakarta tidak terjadi stratifikasi. Tujuan penelitian ini adalah mengaplikasikan metode perhitungan budget biogeokimia dan memperoleh informasi tentang nilai budget nutrien berdasarkan pendekatan LOICZ pada perairan Teluk Jakarta. Penelitian menggunakan data tahun 2014. Berdasarkan hasil yang didapatkan dari neraca massa air di Teluk Jakarta didapatkan bahwa debit air dari Teluk Jakarta menuju laut adalah sebesar -297 x 109 m3 tahun-1 , flux salinitas masuk ke sistem sama dengan flux salinitas keluar sistem dengan waktu pertukaran selama 7 jam. ΔDIP dari perairan Teluk Jakarta adalah masuk menuju sistem sebesar 47.41 kg/tahun artinya Teluk Jakarta berperan sebagi source fosfor. ΔDIN sebesar 34.26 kg/tahun keluar dari sistem artinya Teluk Jakarta berperan sebagai sink nitrogen. Selisih fiksasi dan denitrifikasi di ekosistem Teluk Jakarta dengan C:N:P 106:16:1 adalah -42.31 kg/tahun, artinya perairan Teluk Jakarta tergolong memiliki kadar oksigen rendah.

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ABSTRACT
The deterioration of a freshwater ecosystem could be indicated by the quality parameter of the freshwater, such as phosphorous and nitrogen indicators. This study was conducted in Jakarta Bay. The input of this study is 13 rivers which flows to 9 estuaries in Jakarta Bay, along with rthe rainwater and groundwater flowing to the same location. The assumption used in this study is that Jakarta Bay is a complex system where there is a mixture of freshwater and seawater occurring. Another assumption is that there is no stratification in Jakarta Bay. The aim of this study is to apply the biogeochemical budget calculation methodology and obtain information on the nutrient budget value based on the LOICZ approach in Jakarta Bay waters. This study used data obtained from year 2014. Based on the results from the water mass balance in Jakarta Bay, the flow of the water from Jakarta Bay to the sea is -297 x 109 m3 year-1, with salinity flux which flows into the system equals to the salinity flux that flows out of the system with the 7 hours duration of exchange time. ΔDIP of the river in Jakarta bay that flows to the system is 47.41 kg/year, which means that the Jakarta Bay acts as the source of phosphorous. ΔDIN value is 34.26 kg/year that flows out of the system which means that Jakarta Bay is a nitrogen sink. The difference of the fixation and denitrification in Jakarta Bay ecosystem with C:N:P 106:16:1 is -42.31 kg/year, which means that the Jakarta Bay is classified as having low level of oxygen.