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"Untuk dapat mewujudkan Misi Indonesia Sehat 2010, ditetapkan empat misi pembangunan kesehatan dan salah satu misi tersebut adalah memelihara dan meningkatkan pelayanan kesehatan yang bermutu, merata dan terjangkau. Pelayanan kesehatan hendaknya dikerjakan sesuai dengan standar pelayanan kesehatan yang berlaku dan dilakukan secara benar dengan segera. Berbagai upaya telah dilakukan dalam rangka meningkatkan upaya pembangunan kesehatan guna mendekatkan pelayanan kesehatan kepada masyarakat dan meningkatkan pemerataan dan mutu pelayanan secara terus menerus.Sesuai dengan hal diatas, penelitian ini bertujuan untuk mengkaji alasan-alasan yang mempengaruhi tingkat kepatuhan petugas dalam menggunakan standar penatalaksanaan ISPA pada Balita di Puskesmas Dempo Kota Palembang, dimana tingkat kepatuhan petugas terhadap standar penatalaksanaan di Puskesmas tersebut masih rendah.Penelitian ini merupakan studi kasus dengan menggunakan pendekatan kualitatif. Data diperoleh melalui observasi dan wawancara mendalam dengan 5 prang informan di Puskesmas Dempo. Sebagai informan adalah petugas kesehatan yang melayani balita penderita ISPA dengan mengadakan observasi dan wawancara mendalam (in-depth interview), sedangkan kepala Puskesmas dilakukan wawancara mendalam. Untuk petugas kesehatan yang dilihat adalah pengetahuan, sikap, motivasi, pengalaman, sarana dan imbalan, untuk kepala Puskesmas yang dilihat adalah pengawasan atau supervisi.Hasil penelitian menunjukkan bahwa yang menyebabkan ketidakpatuhan petugas menggunakan daftar tilik ISPA pada balita adalah karena rendahnya pengetahuan petugas terhadap standar pengetahuan yang ada di daftar tilik, terbatasnya waktu yang ada untuk melayani balita ISPA, kurangnya penghargaan pembinaan pada petugas, kurangnya pengawasan dan kepala Puskesmas dan kurangnya j umlah petugas yang diperlukan untuk melayani penderita ISPA.Melihat dari hasil penelitian ini disarankan kepada Dines Kesehatan agar mengadakan pelatihan kembali untuk meningkatkan pengetahuan petugas, menyediakan dana khusus untuk pembinaan, meningkatkan pengawasan, menyediakan dan memperbaiki sarana, dan lebih memperhatikan pelaksanaan program ISPA. Bagi kepala Puskesmas agar meningkatkan pembinaan dan pengawasan, mengadakan diseminasi, memotivasi petugas ISPA dengan memberikan penghargaan, menyediakan ruang periksa khusus, menambah jumlah petugas ISPA, memberikan perhatian yang cukup terhadap program ISPA dan melakukan pengawasan terhadap rekam medik dan sistem pencatatan dan pelaporan ISPA. Bagi petugas kesehatan adalah agar dalam memberikan pelayanan kepada pasien tetap berpedoman pada standar yang telah ditetapkan, apabila menemukan kesulitan atau hambatan melapor ke pimpinan dan agar setiap petugas ISPA terus meningkatkan pengetahuan dan keterampilan dalam menangani pasien ISPA dengan mengikuti pelatihan-pelatihan yang diselenggarakan. Bagi peneliti lain agar meneliti variabel-variabel lain diluar variabel yang sudah diteliti dan meneliti lebih lanjut mengenai periunya daftar tilik yang ada sekarang untuk diperbaiki.

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Qualitative Analysis of Personnel Compliance In Using ARI Check List in Infants: Case Study in Dempo Community Health Center, Palembang, South Sumatera Year 2001In order to realize the vision of Healthy Indonesia 2010, four health development missions have been set and one of such mission is to maintain and improve high quality, well-distributed and affordable health service. The health service must be done according to the prevailing health standard and shall be done correctly and immediately. Various efforts have been done in an attempt to improve health developments in order to give health service to the people and improve its distribution and quality continuously.

According to the above matters, this research in intended to study the reasons that affect the level of personnel compliance in using the ARI administration standard in infants in Community Health Center in Dempo, Palembang, where the level of compliance of the personnel towards administration standard in such Community Health Center is still low.

This research is a case study by using qualitative approach. The data is obtained through observation and in-depth interview with 5 informants in Dempo Community Health Center. The informants are health personnel that serve the infants ARI patients by performing observation and in-depth interview, while the Head of Community Health Center perform in-depth interview. The health personnel observed are knowledge, attitude, motivation, experience, facilities and rewards, while for the Head of Community Health Center the characteristics observed are supervision or control.

Results of study shows that the cause of incompliance of personnel in using the ARl Check List in infants is the low level of such personnel knowledge toward the knowledge in such check list, the limitation of the available time to serve the ARI infants, the lack of incentive for guidance in such personnel, the lack of supervision from Head of Community Health Center and the lack of personnel needed to serve the ARI patients.

Having observed this research it is suggested that the Health Office to perform retraining to increase knowledge of such personnel, provide special fund for development, increase supervision, provide and improve facilities, and pay more attention to the ART program implementation. For the Head of Community Health Center, they must improve development and supervision, dissemination, motivating the ARI personnel by giving rewards, provide special check room, increase the number of ARI personnel, provide sufficient attention to ARI program and perform supervision towards medical records and recording and reporting system of ARi. For the health personnel, in providing service to the patients they must stick to the standard that has been set, in case they have difficulties or obstacles they must report supervisor and each ARI personnel must continue to increase their knowledge and skill in handling ARI patients by following training. For other researchers, the variables other than that have been to studied can examined and further research regarding the need to improve the existing checklist."

"One of the Indonesian health problems is under 5-year child`s mortality still high. This highly mortality is caused by Pneumonia (10, 6/1000 children. The effort to decrease this problem is by enchanting Acute Respiratory Tract Infection (ARTI) service standard, which the health workers compliance to the Standard Operating Procedure (SOP) can be performed. The strategy to overcome this problem is by approaching the Quality Assurance. The objective of this study is to get the description of staff level compliance to the standard operating procedure of the ARTI service at the Health centers. In the otherhand also to find the correlation of characteristic factors and the dominant factors to health workers compliance. This study was carried out on April until May 2001 at 7 Health Centers, where the Quality Assurance had already applied. The objects of this study were 35 health workers who conduct the ARTI health serviceman. This study was cross sectional, analyzing univariate, bivariate and also multivariate were used to find the distribution, correlation and the major factors.The result showed that the proportion of the health workers compliance at those 7 Health Centers are still low, especially for the counseling activity. The bivariate analysis showed that there was a predominant factor, as knowledge, training and supervision significantly correlated to the compliance of the Health workers. Multivariate analysis showed us that the most dominant factor is Health training concerning to the ARTI. Supporting this effort, staff training is needed to improve the quality of the health services."

"Factors Which Deal With Puskesmas Health Worker Compliance In Writing Ispa Recipe Non Pneumonia Based On Medication Guidance Book In Puskesmas Palembang Year 2003Drug Use non according to medication guidance is often met at central public health service (Puskesmas). From the result of several researches indicate that most ISPA patient of non pneumonia given antibiotic which shouldn't require to gave.

The research aim is to get the picture of Puskesmas health worker compliance and factors that deal with Puskesmas health worker compliance in applying medication guidance in Puskesmas.

The Research Type is cross sectional conducted in Puskesmas all over Palembang, research sample is the entire commissioned health worker in poly MTBS in 36 Puskesmas Palembang are 72 health worker. Analysis used Chi square and logistics regression.

Result of this research indicate that Puskesmas health worker compliance in Palembang still low that is 47 non obedient Puskesmas health worker (65,3%), while the rest 25 Puskesmas health worker (34,7%) is obedient From the Chi square result test known that factor relate with compliance of Puskesmas health worker in writing the ISPA recipe non pneumonia based on medication guidance book are work time, knowledge and supervise. From multivariate analysis known that the most dominant variable relates to Puskesmas health worker compliance is knowledge.

From this research result suggested that The Head of health in Palembang and The head of Puskesmas conducting the guide (Technical tuition) periodically to increase Puskesmas health worker knowledge in rational medication and rational drug use according to Puskesmas medication guidance book.

Reading enlists: 37 (1975-2002)"