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"Manajemen klaim adalah proses penggunaan dan koordinasi sumber daya untuk memajukan klaim dari identifikasi dan analisis melalui persiapan, dan presentasi, sebelum melanjutkan ke negosiasi dan penyelesaian. Kasus klaim di Indonesia masih cukup banyak yang mengalami beberapa kendala dalam proses pengajuan klaim. Persentase nilai klaim yang disetujui atau tingkat keberhasilan klaim masih sangat rendah. Karena banyaknya klaim dalam beberapa proyek, diperlukan strategi untuk memprioritaskan klaim yang akan diajukan sesuai dengan kriteria yang ditentukan. Penelitian ini bertujuan untuk mengetahui faktor-faktor Manajemen Portofolio Proyek (PPM) yang diterapkan untuk memprioritaskan klaim dalam manajemen klaim multi proyek guna untuk meningkatkan keberhasilan klaim yang diajukan oleh kontraktor. Penelitian ini menggunakan studi literatur dan metode survei yang dilakukan dengan menyebarkan kuesioner kepada responden kontraktor spesialis di Indonesia. Hasil penelitian ini menunjukkan bahwa faktor & kriteria Manajemen Portofolio Proyek (PPM) dapat diterapkan dalam memprioritaskan klaim dalam manajemen klaim untuk meningkatkan keberhasilan klaim.

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Claims management is the process of using and coordinating resources to advance claims from identification and analysis through preparation, and presentation, before proceeding to negotiation and settlement. There are still quite a number of claims cases in Indonesia where there are several obstacles in the claim submission process. The percentage of approved claim value or claim success rate is still very low. Due to the significant number of claims in multiple projects, a strategy is needed to prioritize claims that will be submitted according to the specified criteria. This study aims to determine the factors of Project Portfolio Management (PPM) that are applied to prioritize claims in multi-project claim management in order to increase the success of claims submitted by contractors. This study uses a literature study and survey method conducted by distributing questionnaires to respondents in specialist contractors in Indonesia. The results of this study indicate that the Project Portfolio Management (PPM) factors & criteria can be applied in prioritizing claims in to increase the success of claims."

"Many researchers assess the tools and techniques to optimize the project portfolio management. Most of those tools treat each project within a portfolio as an independent entity. Starting in 2010 onwards, many researchers considered the importance of Project Interdependencies (PI) in defining the Project Portfolio (PP); however, those researchers treated PI as a static condition. Organization strategy has dynamic characteristics caused by internal dynamics as well as external forces. Since the PP is a bridge between organization strategy and the program/project, the PP has to have a dynamic ability, in order to support the organizational strategy dynamics. This research applies an interactive approach using System Dynamics (SD) modelling to represent the PI dynamics as well as a project selection tool/technique within a project portfolio. A case study was conducted with the Bandung Urban Waterworks (PDAM Tirtawening). The outcomes of this research suggest that the model developed by the SD approach is: 1) one of the tools and techniques is to specify the PI dynamics; 2) to determine project priority in order to optimize the project portfolio. SD approach has the ability to challenge an organization’s perception of their project portfolio interdependencies and to enhance strategic decision making capabilities. PI on this research is driven by project outcomes. PI that driven by other reasons, such as by market, resources, knowledge, etc., should be leveraged more, to figure out a complete picture of the PI importance within Project Portfolio Management (PPM)."