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"PT XYZ adalah salah satu perusahaan teknologi rintisan terkemuka di Indonesia yang bergerak di bidang e-commerce. Selain di bidang e-commerce, PT XYZ juga melakukan eksplorasi bisnis baru pada bidang teknologi finansial. Tim investasi dan asuransi (Investment and Insurance, IIS) adalah salah satu tim yang mengembangkan produk asuransi dan investasi pada PT XYZ. Dalam proses pengembangan perangkat lunak, IIS menggunakan kerangka kerja Scrum agar dapat beradaptasi dengan cepat sesuai dengan kebutuhan pasar. Dalam pelaksanaannya, ditemukan bahwa deliverable produk mengalami keterlambatan dan objective and key result (OKR) yang tidak terpenuhi. Data pendukung juga memaparkan bahwa rata-rata penyelesaian pada setiap sprint masih berada pada angka 44%. Hal ini dipengaruhi oleh beberapa akar masalah, salah satunya adalah proses acara Scrum yang belum dilakukan sesuai dengan Scrum Guides. Untuk dapat memperbaiki permasalahan ini, penelitian melakukan evaluasi tingkat kematangan pengembangan perangkat lunak dengan Scrum Maturity Model (SMM) dan Standard CMMI Appraisal Method for Process Improvement (SCAMPI) C untuk melakukan penilaian terhadap praktik Scrum. Hasil dari evaluasi ini, ditemukan bahwa IIS masih berada pada level 1 melalui penilaian SMM dengan rentang level 1 hingga 5. Terdapat satu goal yang belum fully achieved, masih terdapat satu goals basic Scrum management dengan penilaian 67,86% (largely achieved) yang menyebabkan organisasi belum dapat mencapai level 2. Selanjutnya, hasil penilaian SCAMPI C digunakan sebagai acuan untuk memilih praktik SMM yang sesuai dengan pertanyaan penelitian dan menyusun usulan rekomendasi perbaikan. Hasil akhir penelitian adalah lima belas rekomendasi terkait acara Scrum. Rekomendasi disusun dan divalidasi dengan harapan untuk dapat memperbaiki dan meningkatkan kinerja proses pengembangan perangkat lunak sehingga dapat tercapai target OKR sesuai dengan harapan perusahaan

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PT XYZ is one of the leading technology start-ups in Indonesia engaged in e-commerce. Apart from e-commerce, PT XYZ also explores new businesses in the field of financial technology. The investment and insurance team (Investment and Insurance, IIS) is one of the teams that develops insurance and investment products at PT XYZ. In the software development process, IIS uses the Scrum framework to quickly adapt to market needs. In its implementation, it was found that the product deliverables were delayed, and the objectives and key results (OKR) were not met. Supporting data also explains that the average completion of each sprint is still at 44%. This is influenced by several root causes, one of which is the Scrum event process that has not been carried out in accordance with the Scrum Guides. To be able to fix this problem, the research evaluates the maturity level of software development using the Scrum Maturity Model (SMM) and Standard CMMI Appraisal Method for Process Improvement (SCAMPI) C to assess Scrum practices. The results of this evaluation, it was found that IIS is still at level 1 through the QMS assessment with a range of levels 1 to 5. There is one goal that has not been fully achieved, there is still one basic goal of Scrum management with an assessment of 67.86% (largely achieved) which causes the organization has not been able to reach level 2. Furthermore, the results of the SCAMPI C assessment are used as a reference for selecting QMS practices that are in accordance with the research questions and formulating recommendations for improvement. The results of the study are fifteen recommendations related to Scrum events. Recommendations are compiled and validated with the hope of being able to improve and improve the performance of the software development process so that OKR targets can be achieved in accordance with company expectations."

"Cash Management System (CMS) Bank XYZ merupakan perangkat lunak untuk nasabah segmen korporasi dalam melakukan monitoring, manajemen likuiditas serta transaksi keuangan melalui sistem yang terintegrasi dengan penyedia jasa perbankan. Saat ini keandalan sistem CMS belum memenuhi standar yang diharapkan, sehingga mendapatkan banyak komplain dari nasabah internal maupun eksternal. Masalah keandalan sistem CMS disinyalir akibat proses pengembangan perangkat lunak yang tidak optimal. Penelitian ini bertujuan untuk melakukan evaluasi dan memberikan rekomendasi perbaikan proses pengembangan perangkat lunak. Pada tahap awal dilakukan wawancara kepada vice president, tribe leader CMS, dan group head IT Operation untuk mendapatkan akar masalah terkait keandalan sistem CMS. Hasil pemeringkatan akar masalah menggunakan metode AHP didapatkan tiga akar masalah prioritas, yaitu penentuan prioritas pengembangan tidak jelas, tata kelola pengembangan tidak dilaksanakan sepenuhnya, dan evaluasi proses pengembangan sistem belum pernah dilakukan. Model IDEAL digunakan sebagai pendekatan perbaikan proses dikombinasikan dengan kerangka kerja software process improvement CMMI-Dev versi 1.3 dengan pendekatan continuous representation dan proses penilaian menggunakan SCAMPI-C. Project Planning, Requirement Management, Integrated Project Management, Requirement Development, dan Process and Product Quality Assurance adalah lima process area sebagai dasar dalam proses penilaian capability level. Penilaian yang dilakukan menghasilkan 34 dari total 43 specific practices telah terpenuhi. Sehingga terdapat sembilan kelemahan pada sembilan specific practices yang belum terpenuhi. Hasilnya CMS Bank XYZ masih berada pada capability level 0 atau incomplete. Berdasarkan PMBOK edisi ke-6, disusunlah lima rekomendasi solusi untuk mengatasi sembilan kelemahan tersebut dengan menyusun dokumen resource breakdown structure, resource requirement, requirement traceability matrix, lessons learned register, dan issue log untuk digunakan sebagai rujukan dalam proes pengembangan perangkat lunak.

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Cash Management System (CMS) XYZ Bank is a website for corporate segment customers in monitoring, liquidity management, and financial transactions through a system that is integrated with banking service providers. Currently, the reliability of the CMS system has not met the expected standards, so it gets many complaints from internal and external customers. CMS system reliability issues are caused by the substandard software development process. This research aims to evaluate and provide recommendations on improving the software development process. In the early stages, interviews were conducted with the vice president, CMS tribe leader, and group head of IT Operation to get the root cause of the problems related to the reliability of CMS systems. The results have been rating using AHP method obtained three priority root cause, namely the determination of development priorities is not clear, the procedure of development is not fully implemented, and the evaluation of the system development process has never been done. The IDEAL model is used as a process improvement approach combined with CMMI-Dev 1.3 with continuous representation approach and appraisal process using SCAMPI-C. Project Planning, Requirement Management, Integrated Project Management, Requirement Development, and Process and Product Quality Assurance are five process areas as the basis for the appraisal capability level. The appraisal process resulted in 34 out of 43 specific practices being complied with standards. There are nine weaknesses from nine specific practices that have not been complied with the standard. As a result, CMS XYZ Bank is still at capability level 0 or incomplete. Based on the 6th edition of PMBOK, five recommendations were prepared to overcome the nine weaknesses, includes resource breakdown structure, resource requirement, requirement traceability matrix, lessons learned register, and issue log, as point of interest in software development."

"Selama ini organisasi mengalami banyak masalah dalam proses pengembangan perangkat lunak. Hal ini tercermin dengan adanya fakta dari laporan performa internal dan audit dari induk organisasi. Hasil audit dapat dijadikan momentum perbaikan untuk peningkatan kapabilitas pengembangan perangkat lunak pada organisasi. Meningkatnya kapabilitas organisasi dalam hal tersebut akan membantu menyelesaikan berbagai masalah terkait. Hasil audit yang lebih baik dapat meningkatkan postur organisasi dari sudut pandang induk organisasi. Dalam penelitian ini dilakukan penilaian terhadap kerangka kerja yang diadopsi organisasi. Dari hasil penilaian dapat diketahui rekomendasi agar organisasi mendapatkan manfaat dari kerangka kerja yang dipilih. Penelitian juga membuat pemetaan peran dalam Scrum dengan penanggung jawab kebutuhan dokumen audit yang telah ditentukan induk organisasi. Panduan yang dibuat diharapkan memudahkan organisasi dalam memenuhi standard induk organisasi, sesuai dengan kebutuhan, dan menerapkan praktek agile.

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All this time the organization experienced many problems in the software development process. This is reflected by the fact of internal performance reporting and audit of the parent organization. The audit results can be used as a momentum of improvement for increasing the capability of the software development organization. Increased organizational capability in doing so will help solve related problems. Better audit results will be able to improve the posture of the organization from the perspective of the parent organization.

In this research conducted an assessment of the software development framework adopted by the organization. From the assessment results can be known recommendation for the organization to improve benefit from the chosen framework. The study also makes mapping roles in Scrum with the person in charge of the audit document predetermined by parent organization. The result exptected to facilitate the organization in meeting the standards of the parent organization, according to the needs, and applying agile practice."