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Abstrak :
Penelitian ini dilakukan dengan tujuan untuk mengetahui pengaruh kepemimpinan inklusif terhadap perilaku berpendapat karyawan yang dimediasi oleh persepsi keamanan psikologis dan dimoderasi oleh kepercayaan pada manajemen. Penelitian ini diikuti oleh sebanyak 218 partisipan karyawan dengan metode convenience sampling yang disebar secara online pada berbagai platform komunikasi. Metode analisis data yang digunakan di dalam penelitian ini meliputi uji korelasi dan uji analisis dengan model moderated-mediation. Hasil penelitian menyatakan, pertama, kepemimpinan inklusif berpengaruh positif dan signifikan terhadap perilaku berpendapat. Kedua, penelitian ini membuktikan bahwa persepsi keamanan psikologis berperan sebagai mediator hubungan antara kepemimpinan inklusif dan perilaku berpendapat. Selanjutnya, hasil penelitian ini menunjukkan bahwa kepercayaan pada manajemen tidak signifikan dalam memoderasi hubungan kepemimpinan inklusif dengan persepsi keamanan psikologis. Terakhir, penelitian ini menunjukkan bahwa kepercayaan pada manajemen tidak signifikan dalam memoderasi peran mediasi terhadap hubungan kepemimpinan inklusif dan perilaku berpendapat. Sebagai implikasi praktis dari hasil penelitian ini, organisasi dapat memberikan pelatihan kepemimpinan inklusif kepada para manajer. ......This study was conducted with the aim of knowing the effect of inclusive leadership on employee voice behavior that is mediated by psychological safety and moderated by trust in management. This study was followed by 218 Indonesian employees with a convenience sampling method. The analysis of this study included a correlation test and analysis moderated-mediation model. The results of the study stated, first, inclusive leadership has a positive significant effect on employee voice behavior. Second, this study proves that psychological safety mediates the relationship between inclusive leadership and voice behavior. Furthermore, the results of this study indicate that trust in management was not significant in moderating the relationship of inclusive leadership with perceptions of psychological security. Finally, this study shows that trust in management is not significant in moderating the mediating role of the relationship between inclusive leadership and opinion behavior. As a practical implication of the results of this study, organizations can provide inclusive leadership training to managers.

Abstrak :
[ABSTRAK
Penelitian ini bertujuan melihat hubungan antara voice efficacy dan psychological safety dengan employee voice behavior dengan persepsi bawahan terhadap perilaku etis atasan sebagai moderator. Employee voice behavior diukur dengan menggunakan alat ukur dari Van Dyne dan LePine (1998), psychological safety diukur dengan alat ukur yang dikembangkan oleh Edmondson (1999), dan persepsi bawahan terhadap perilaku etis atasan diukur melalui Ethical Leadership Scale (Brown, Treviño, & Harrison, 2005). Hasil analisis menggunakan 244 data peer-report employee voice behavior dari sampel penelitian yaitu karyawan level pelaksana di Direktorat Jenderal Y menunjukkan bahwa voice efficacy berhubungan dengan employee voice behavior (𝛽=0,139;𝑝<0,05). Akan tetapi penelitian ini tidak menemukan dukungan bahwa psychological safety berhubungan dengan employee voice behavior (𝛽=0,006;𝑝>0,05) maupun efek moderasi persepsi bawahan terhadap perilaku etis atasan pada hubungan antara voice efficacy dan employee voice behavior (𝛽=−0,108;𝑝>0,05) . Sebanyak 7,3% varians dari employee voice behavior dapat dijelaskan oleh model penelitian ini. Dari segi teoretis, penelitian ini menyarankan untuk mengadakan penelitian longitudinal dan mengontrol variabel lain yang berhubungan dengan employee voice behavior. Dari segi manajerial, penelitian ini memberikan saran kepada manajemen Sumber Daya Manusia dengan membuat desain organisasi maupun coaching yang dapat meningkatkan employee voice behavior karyawan di dalam organisasi.

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ABSTRACT
This study investigates the relationship between voice efficacy and psychological safety with employee voice behavior and the role of subordinate perceptions of supervisor’s ethical behavior as a moderator to voice efficacy- employee voice behavior relationship. Employee voice behavior was measured using the scale developed by Van Dyne and LePine (1998), psychological safety was measured by scale developed by Edmondson’s (1999), and subordinate perceptions of supervisor’s ethical leadership was measured using Ethical Leadership Scale (Brown, Treviño, & Harrison, 2005). The analysis using 244 peer-reported employee voice behavior data from Direktorat Jenderal Y shows that voice efficacy is related to employee voice behavior (𝛽=0,139;𝑝<0,05). The results also show that there is no relationship between psychological safety and employee voice behavior(𝛽=0,006;𝑝>0,05), neither the subordinate perceptions of supervisor’s ethical behavior moderates relationship between voice efficacy and employee voice behavior (𝛽=−0,108;𝑝>0,05). Moreover, 7,3% variance of employee voice behavior can be explained by the research model. From the theoretical side, this research suggests future research to consider longitudinal design and controlling for more employee voice behavior related factors. From the managerial side, this research suggests the Human Resource Management to establish the organization design and coaching that enables employee voice behavior., This study investigates the relationship between voice efficacy and psychological safety with employee voice behavior and the role of subordinate perceptions of supervisor’s ethical behavior as a moderator to voice efficacy- employee voice behavior relationship. Employee voice behavior was measured using the scale developed by Van Dyne and LePine (1998), psychological safety was measured by scale developed by Edmondson’s (1999), and subordinate perceptions of supervisor’s ethical leadership was measured using Ethical Leadership Scale (Brown, Treviño, & Harrison, 2005). The analysis using 244 peer-reported employee voice behavior data from Direktorat Jenderal Y shows that voice efficacy is related to employee voice behavior (𝛽=0,139;𝑝<0,05). The results also show that there is no relationship between psychological safety and employee voice behavior(𝛽=0,006;𝑝>0,05), neither the subordinate perceptions of supervisor’s ethical behavior moderates relationship between voice efficacy and employee voice behavior (𝛽=−0,108;𝑝>0,05). Moreover, 7,3% variance of employee voice behavior can be explained by the research model. From the theoretical side, this research suggests future research to consider longitudinal design and controlling for more employee voice behavior related factors. From the managerial side, this research suggests the Human Resource Management to establish the organization design and coaching that enables employee voice behavior.]

Abstrak :
ABSTRAK
Penelitian ini berusaha menjawab pertanyaan mengapa pejabat publik memiliki interpretasi yang berbeda terhadap suatu isu yang sama dengan menguji model teoritis. Berdasarkan dari perspektif yang lebih menyeluruh ndash; Leader Member Exchange LMX , Leader Self-Efficacy LSE , gaya kognitif intuitive dan analytical dan voice behavior ndash; penelitian ini mengajukan dugaan bahwa interpretasi pejabat publik dipengaruhi oleh LMX, gaya kognitif, ketersediaan informasi voice behavior dan leader self-efficacy dan ada perbedaan pengaruh gaya kognitif, ketersediaan informasi voice behavior dan hubungan timbal balik atasan dan bawahan dan leader self-efficacy pada isu yang mendesak dan isu yang tidak mendesak dengan menguji 2 model teoritis interpretasi pada isu mendesak dan isu yang tidak mendesak.Penelitian dilakukan dalam dua tahapan studi, studi pertama akan untuk mendapatkan gambaran tentang isu-isu stratejik yang terjadi di pemerintahan kabupaten pemkab atau pemerintahan kota pemkot dengan metode wawancara. Studi kedua dilakukan untuk untuk menguji model teoritis. Metode penelitian tahap dua menggunakan pendekatan kuantitatif dengan metode survei.Hasil analisis data menunjukkan bahwa model persamaan struktural interpretasi isu mempunyai kecocokan dengan data empiris. Hasil uji model juga menunjukkan bahwa ada perbedaan pengaruh variable-variabel bebas ke variable tergantung pada isu yang mendesak dan tidak mendesak.

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ABSTRACT
This research aims to answer the question why people interpret the similar issue indifferent ways? Researcher assumes that leader member exchange LMX , leader self-efficacy LSE , intuitive and analytical cognitive style and voice behavior influence how people interpret issues. Leader member exchange LMX , leader self-efficacy LSE , intuitive and analytical cognitive style and voice behavior have different influence to issues interpretation in urgent and non urgent issues.This present research have 2 empirical study, first study aims to explore about issues strategic in regional government by interview middle manager. A second study was conducted to test the theoretical model of issues interpretation.The results has shown that: 1 the two of structural equation model of issues interpretation in urgent and non urgent situation fit with empirical data. 2 there are differences in the influence how leader interpret urgent issue and non urgent issue.

Abstrak :
Pentingnya layanan customer service dalam menentukan kepuasan pelanggan telah menjadi salah satu indikator penting bagi online marketplace di Indonesia, yang mengalami pertumbuhan besar di masa pandemi Covid-19. Tujuan dari penelitian ini adalah untuk menguji apakah employee well-being mempengaruhi kinerja dari customer service, termasuk dengan peran employee voice behavior dalam memediasi hubungan tersebut. Analisis dalam studi ini dilakukan dengan pendekatan Structural Equation Modelling (SEM) dari 239 customer service pada online marketplace di Indonesia. Hasil penelitian menunjukkan adanya pengaruh positif dan signifikan oleh psychological well-being terhadap job performance. Penelitian juga menunjukkan adanya peran mediasi dari setiap variabel employee well-being terhadap employee voice behavior, kecuali pada pengaruh psychological well-being terhadap promotive voice. Hasil dari penelitian ini berkontribusi dalam memperkaya literatur mengenai kajian hubungan employee well-being, employee voice behavior dan job performance, yang masih sangat sedikit pada wilayah Timur; serta berkontribusi dalam mengisi research gap dengan penggunaan promotive voice dan prohibitive voice. Dalam penelitian ini, pengukuran job performance yang dilakukan menurut persepsi responden dan pelaksanaan penelitian yang bersifat cross-sectional research, yang satu dari beberapa keterbatasan penelitian ini. ......Customer service's significance in determining customer happiness has become one of the key indicators for online marketplaces in Indonesia, which has experienced a phenomenal growth during the Covid-19 pandemic. The purpose of this study is to see how employee well-being affects customer service personnel performance along with the mediating effect of employee voice behavior. The analysis was examined using the Structural Equation Modeling (SEM) approach from 239 customer services from online marketplace in Indonesia. The findings revealed that psychological well-being had a favorable and significant influence on job performance. Except for the effect of psychological well-being on promotive voice, the study also demonstrates that each employee well-being component has a mediating role on employee voice behavior. The findings of this study contribute to the growing body of literature on the relationship between employee well-being, employee voice behavior, and job performance, which is still scarce in the Eastern, as well as to filling a research gap by employing both promotive and prohibitive voice behavior. Some of the limitations of this study include the measuring of job performance based on respondents' perceptions and the use of cross-sectional research.