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"Dari data Paviliun Khusus RSGM FKG UI diketahui lebih dari separuh pasien tidak menyelesaikan perawatan kasus konservasi gigi. Hal ini diduga ada hubungan antara mutu pelayanan dengan penyelesaian perawatan.Tujuan Penelitian : untuk mengetahui penilain pasien terhadap mutu pelayanan dengan penyelesaian perawatan kasus konservasi gigi di Paviliun Khusus RSGM FKG UI.Subjek Penelitian : pasien yang datang berobat selama bulan Agustus sampai Desember 2004 untuk perawatan konservasi gigi yang membutuhkan lebih dari satu kali kunjungan.Metode Penelitian : mengunakan kuesioner yang dikirim ke setiap pasien melalui surat dan dikembalikan ke peneliti setelah kuesioner diisi secara lengkap. Responden dibagi dalam dua kelompok yaitu yang menyelesaikan perawatan dan tidak menyelesaikan perawatan. Analisis bivariat mengunakan uji Anova 2 arah dengan mengunakan SPSS versi 10 dan model servqual juga dibangun untuk analisis regresi ganda.Hasil Penelitian : nilai rata-rata jawaban responden yang menyelesaikan perawatan cenderung lebih tinggi daripada yang tidak menyelesaikan perawatan, setelah dilakukan kontrol terhadap faktor karakteristik. Penilaian responden dan variabel karakteristik secara mandiri tidak mempunyai pengaruh terhadap hubungan antara skor penilaian responden dengan variabel penyelesaian perawatan, kecuali wakta pulang pergi berobat dan jumlah kunjungan. Analisis model servqual pada mutu pelayanan kesehatan nampak tidak ada hubungan yang bermakna dengan fasilitas Paviliun khusus RSGM FKG UI.Kesimpulan : dari analisa model servqual mengenai mutu pelayanan, diperoleh prioritas utama yang harus diperhatikan dalam meningkaikan mutu pelayanan yaitu kedua kelompok responden yang menyelesaikan perawatan dan yang tidak menyelesaikan perawatan merasa tidak mempersoalkan tentang keadaan fisik fasilitas Paviliun Khusus RSGM FKG UI. Kelompok yang tidak menyelesaikan perawatan merasa bahwa peningkatan petugas dan petugas yang cepat sangat penting. Sedangkan pada kelompok yang menyelesaikan perawatan merasa bahwa selain pelayanan petugas yang cepat juga menginginkan keterampilan harus ditingkatkan.

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The Dental Hospital of Faculty of Dentistry, University of Indonesia showed that around half of patients did not complete their conservative treatment. This problem is assumed to correlate to the quality of health service at the institution.

Purpose of study: to investigate the patients' assessment towards completing their conservative treatment at the Dental Hospital.

Subject of study: incoming patients during the period of August to December 2004 with conservative treatment more than one visit.

Methods of study: A structured questionnaire was sent to each patient by mail, which should be sent back to researcher after completion the questionnaire farm. The respondents were grouped into 2 (finished and did not finished treatment). Bivariat analysis by using Two Way Annova analysis with SPSS (version 10) was carried out. A servqual model was also built in the multiple analyses.

Result of study: Mean score of respondent's assessment who finished their treatment trend to be higher than those who did not finish the treatment, after controlling confounding variables. The respondents' characteristic did not appear to influence the relationship of respondents' assessment and finishing treatment, except for the length-time the patients need to go to the hospital and number of visits. Servqual model analysis on health service quality showed that there is no significant relationship between physical facilities at the Dental Hospital of Faculty of Dentistry, University of Indonesia.

Conclusion: The respondents who did not finish the treatment gave low score in assessing the quality of dental officers and waiting time to get the treatment. While for the respondents who finished their treatment felt the need of upgrading the fast service and skill of the dental officers at the Dental Hospital."

"Indonesian Journal of Dentistry 2006; Edisi Khusus KPPIKG XIV: 272-278Consumers oriented quality in dental health services has become more important in the era of free competition. Perceived quality by the community has been closely related with their previous experience level of satisfaction on the quality of the services they received. The information on the perceived quality of dental services in Indonesia has been scarce. One of the reasons is lack of stardardized method in measuring the consumer's perspective on dental quality. Using the Service Quality (Servqual) model cross - sectionally, this study is to investigate differences in patterns on perceived quality of different groups of Puskesmas (government owned) and Syahid clinic (private owner) consumers. The analysis of Servqual Kartesius diagram was carried out lo assess the quality of service, based on various criteria namely Dimensions of Physical Tangibles, Reliability, Responsiveness, Assurance, and Empathy. Results showed differences in quality perception likely due to differences in level of education and income. It was concluded that the Servqual model has been adequately practical for assessing quality dental services based on level of consumer's satisfaction and degree of importance as measured from the consumer's perspective. Eventually, the results of Servqual measurements can be used as guidance for quality improvements of dental services, based different characteristics of consumers."

"Peningkatan jumlah pasien JKN ke Poli gigi RSU Kota Tangerang Selatan setelah kasus COVID-19 mulai jauh menurun, menuntut penyedia layanan memberikan pelayanan berkualitas  sesuai standar dan aman bagi pasien. Penelitian ini membahas tentang faktor-faktor yang berhubungan dengan kualitas layanan pasien JKN di Poli gigi RSU Kota Tangerang Selatan menurut pihak penyedia layanan (RS) dan dari persepsi pasien. Disain penelitian Convergent Mixed Methods. Disain studi kasus digunakan pada penelitian kualitatif dengan  wawancara terhadap penyedia layanan dan disain cross sectional untuk mengetahui persepsi pasien tentang kualitas layanan peserta JKN di Poli Bedah Mulut dan Penyakit Mulut. Pengambilan sampel secara consecutive sampling didapatkan 40 responden. Hasil penelitian mendapatkan bahwa masih terdapat ketidaksesuaian jumlah dan jenis SDM, jumlah ruangan, alat dan alat penunjang medis, kebijakan peningkatan mutu layanan, monitoring pelaksanaan SPO dan pemberian layanan sesuai indikasi. Faktor-faktor yang mendapat penilaian sangat baik dari pasien yaitu: ketersediaan obat, kemampuan dokter, pemanfaatan JKN tanpa biaya tambahan untuk tindakan, karyawan yang responsif, ramah dan perhatian, serta kebersihan peralatan dan prosedur tindakan. Faktor-faktor yang masih dapat ditingkatkan diantaranya: kebersihan ruangan, alat penunjang medis, kejelasan informasi dan waktu tunggu pasien. Dengan mengetahui faktor-faktor tersebut dapat bermanfaat untuk peningkatan kualitas layanan peserta JKN di Poli gigi RSU Kota Tangerang Selatan.

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The increase in the number of JKN participant patients attending the dental clinic at RSU Kota Tangerang Selatan after COVID-19 cases began to decline, considerably requires service providers to provide quality services that meet standards and are safe for patients. This thesis discusses the factors related to the quality of service for JKN participant patients at the dental clinic at RSU Kota Tangerang Selatan in 2022 according to the provider (RS) and from patient perceptions. This research uses Convergent Mixed Methods design. The case study design was used in qualitative research by conducting interviews with service providers and a cross-sectional research design was carried out to determine patient perceptions of the quality of services for JKN participants at the Oral Surgery and Oral Medicine Polyclinic. The samples were 40 patients by using consecutive sampling technique.  The results of the study found that  the number of human resources, the availability of facilities and infrastructure, policies to improve service quality, monitoring the implementation of SOP and providing services according to indications are related to service quality. Factors received very good evaluations from patients, namely: availability of medicines, ability of doctors, utilization of JKN without additional costs for procedures, the responsiveness, friendly and caring employees, as well as sterilized of equipment and procedures. Factors that can still be improved include: cleanliness of the room, additional costs for supporting examinations outside the hospital, clarity of information and patient waiting times. Knowing these factors can be useful for efforts to improve  the quality of service for JKN participant at dental poly clinic at RSU Kota Tangerang Selatan. "

"Upaya pelayanan kesehatan gigi dan mulut, merupakan salah satu kegiatan dari Puskesmas dalam rangka melaksanakan salah satu program pokok Puskesmas. Pelayanan kesehatan gigi dan mulut ditujukan kepada keluarga serta masyarakat di wilayah kerjanya, secara menyeluruh baik promotif, preventif, kuratif maupun rehabilitatif. Oleh karena itu peneliti mencoba mencari variabel-variabel penentu dalam pemanfaatan pelayanan kesehatan gigi dan mulut di Puskesmas Kota Bogor.Tujuan Penelitian : mengidentifikasi faktor-faktor penentu dalam pencapaian pemanfataan pelayanan kesehatan gigi dan mulut di Puskesmas Kota Bogor.Subjek Penelitian : masyarakat yang pemah memanfaatkan fasilitas pelayanan kesehatan gigi dan mulut serta masyarakat yang belum memanfaatkan pelayanan kesehatan gigi dan mulut di Puskesmas Kota Bogor dengan usia 18-70 tahun serta dapat berkomunikasi dengan baik.Metode Penelitian : penelitian ini merupakan penelitian non eksperimental dengan rancangan cross sectional serta besar sampel 936 responden. Variabel-variabel bebas sesuai konsep penelitian, yang terdiri dari faktor predisposisi atau pemudah (motivasi perawatan, perilaku kesehatan), faktor-faktor enabling atau pemungkin (jarak/akses, sarana/prasarana, kemampuan membayar dan kemauan membayar), faktor reinforcing atau penguat (sikap keluarga atau teman, persepsi terhadap pelayanan petugas) dan need/kebutuhan akan perawatan gigi), sedang variabel terikat adalah pemanfaatan pelayanan kesehatan gigi dan mulut di Puskesmas.Hasil Penelitian : hasil analisis regresi logistik menunjukkan bahwa faktor-faktor penentu dalam pemanfaatan pelayanan kesehatan gigi dan mulut pada Puskesmas-Puskesmas di Kota Bogor adalah faktor motivasi (p = 0,000), faktor perilaku (p=0,000) dan faktor kebutuhan akan perawatan kesehatan gigi dan mulut (p=4,005). Dari ketiga faktor terebut setelah dilakukan uji "t" menunjukkan bahwa hanya faktor motivasi dan faktor kebutuhan akan perawatan kesehatan gigi dan mulut saja yang menunjukkan perbedaan bermakna antara Puskesmas yang mencapai cakupan kunjungan dengan Puskesmas yang tidak mencapai cakupan kunjungan (p<0,05).Kesimpulan : motivasi masyarakat yang tinggi serta kebutuhan/need akan perawatan kesehatan gigi dan mulut sangat berperan terhadap pemanfaatan pelayanan kesehatan gigi dan mulut di Puskesmas Kota Bogor.

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Dental health care effort is the one of activity of Center Health Care to achieve the primary program of. Center Health Care. Dental health care is especially for family and community in activity area of Center Health Care, and its done for entire area including promotion, preventive, curative and rehabilitative, instead of that writer/examiner try to looking for the variables as a decided factor to using a dental treatment in community health center in Bogor City.

Subject of the experiment : Community which ever and before using the facilities of dental and mouth health care at Center of Health Care in Bogor City which age 18-70 years old also could communicate with good.

Method of experiment : this experiment is a non experimental experiment with Cross Sectional design and the sample size 936 respondent. Independent variable fit with concept of experiment including simplify factors (motivation health care, and health care behavior), enabling factors (distance/access, facilities, ability payment or desire of payment), reinforcing factors (family behavior or friend, perception of provider health care) and needed factor of dental health and mouth care, and dependent variable are dental and mouth health care at Center of Health Care.

Result of experiment : The result or regression logistic analysis indicate that determinant factors in using a dental treatment in community health center in Bogor City is motivation factor (p=0,000): behavioral factor (p-O,OOO) and needed factor of dental health and mouth care ( p=0,005). From third the factor that after "t" test, indicating that only factor motivate and needed factor of dental health and mouth care will be which show difference have a meaning between Center or Health Care have visit coverage with Center of Health Care which is not reach visit coverage (p<0,05).

Summary : Motivation of community also need of dental and mouth health care very useful to profitable dental and mouth health care at Center or Health Care in Bogor City."

"Latar belakang: Tren kepenyakitan gigi dan mulut secara global menunjukkan kelompok usia remaja berpotensi mengalami peningkatan risiko penyakit gigi dan mulut. Perawatan gigi dan mulut juga menjadi kebutuhan kesehatan yang paling banyak tidak terpenuhi pada kelompok remaja. Penelitian ini bertujuan menganalisis self-reported oral health dan normative need, serta mengidentifikasi faktor-faktor yang berhubungan dengan utilisasi pelayanan kesehatan gigi dan mulut pada remaja usia 15 tahun di Indonesia. Metode: Penelitian ini menggunakan data sekunder yang dikumpulkan dari Riset Kesehatan Dasar Indonesia 2018. Sampel dalam penelitian ini adalah 572 remaja berusia 15 tahun. Data yang dianalisis dalam penelitian ini didapatkan dari pemeriksaan klinis dan pemberian kuesioner. Hasil pemeriksaan klinis dan penilaian subjektif dibandingkan untuk mengukur validitas diagnostik. Selain itu dilakukan uji komparasi dan analisis area di bawah kurva (AUC) dari kurva ROC. Analisis bivariat dan multivariat dengan regresi logistik dilakukan untuk mengetahui hubungan antara utilisasi pelayanan kesehatan gigi dan mulut dan faktor-faktor yang mempengaruhinya. Hasil: Kondisi yang paling banyak ditemukan dari pemeriksaan klinis dan penilaian subjektif adalah karies gigi. Terdapat variasi hasil pengukuran validitas self-reported oral health pada remaja Indonesia berusia 15 tahun dengan perbedaan nilai sensitivitas, spesifisitas, PPV, NPV, LR+, LR-, akurasi, dan AUC. Jenis kelamin, domisili, tingkat pendidikan orang tua, dan self-reported oral health berhubungan dengan utilisasi pelayanan kesehatan gigi dan mulut (p < 0.05). Kesimpulan: Self-reported oral health bisa digunakan untuk skrining dan perencanaan pelayanan kesehatan gigi dan mulut, serta alokasi prioritas pada populasi. Disparitas pemanfaatan pelayanan kesehatan gigi dan mulut antar karakteristik sosiodemografi masih persisten.

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Background: The global trend of oral diseases shows that the adolescent age group has the potential to experience an increased risk of oral diseases. Dental care is the most common unmet health needs in adolescents. This study aims to analyze self-reported oral health and normative need, and to identify associated factors of the utilization of dental services in Indonesian adolescents aged 15 years. Methods: This analysis used secondary data collected from the Indonesian Basic Health Survey 2018. Samples for this study were 572 adolescents aged 15 years. Data analyzed in this study were obtained from the clinical examination and questionnaires administration. The clinical examinations and subjective assessments were compared to measure its diagnostic validity. In addition, comparative test and analysis of the area under the curve (AUC) of the ROC curve were also carried out. Bivariate and multivariate analysis with logistic regression were conducted to determine the relationship between the utilization of dental services and its associated factors. Results: The most common condition reported in clinical examination and subjective assessment was dental caries. There were variations in the results of diagnostic validity measurement of self-reported oral health in Indonesian adolescents aged 15 years with different values ​​of sensitivity, specificity, PPV, NPV, LR+, LR-, accuracy, and AUC. Gender, residential area, parental education level, and self-reported oral health were related to the utilization of oral health services (p < 0.05). Conclusion: Self-reported can be used for screening, planning dental services. Disparity of dental service utilization between sociodemographic characteristics is still persistent.

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