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"ABSTRAKPenelitian ini membahas pembuatan aplikasi desain kemasan shampoo berdasarkan nilai estetika visual dengan memperhatikan sisi afektif dari konsumen. Metode yang digunakan dalam penelitian ini adalah Kansei Engineering tipe II. Dari hasil penelitian, diketahui bahwa terdapat sembilan kelompok kansei words pria dan delapan kelompok kansei words wanita yang mewakili persepsi afektif konsumen. Keluaran akhir dari penelitian ini adalah terbentuknya aplikasi yang membantu desainer dalam membuat desain kemasan shampoo dan usulan desain baru untuk kemasan shampoo yang memenuhi masing-masing kelompok kansei words.

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ABSTRACTThe focus of this study is to create application for designing shampoo packaging based on aesthetic value by considering consumer affective perception. The method used in this study is Kansei Engineering type II. From the results of this research, there are five groups of kansei words representing affective perceptions of consumers, nine components for male and eight components for female. Final output of this research is application that help designer in making shampoo packaging design and the new design for packaging shampoo that meets each group kansei words."

"In the period of 2004 to 2014 there was a significant growth of employment in the logistics sector in Indonesia. This reflects a rapid rise in the need for logistics activities to support outsourcing. Because there is strong competition in the sector, logistics services should be able to deliver both cognitive and affective customer satisfaction. Studies in logistic services have been mainly focused on service gaps, an aspect related to cognitive satisfaction in customers. Many studies have been conducted to evaluate logistics service quality using SERVQUAL and the Kano model. However, these are insufficient in addressing all aspects of logistics provision. Hence, a deep understanding of customer affective need (known in Japanese as Kansei) is required, to provide competitive advantage by modeling more comprehensive customer experiences based on perceived logistics services. This paper proposes a combined model of Kansei Engineering, Kano, and quality function deployment (QFD), which it is hoped will generate more innovative ideas for improvements related to customer emotional satisfaction and customer delight. A case study in supporting logistics services has been chosen to validate the proposed model, and a survey through face-to-face questionnaires involving 157 customers was carried out. The model was then validated, and through the House of Quality (HoQ) concept, some innovative improvement ideas are proposed. They include the use of apps for order confirmation and cancellation, the integration of Google Maps into the ordering system, pre-order booking, and a bilingual feature in the transaction menu. Thus, from a practical implication point of view, it is hoped that this study will provide guidelines to the managers of logistics services companies in capturing, measuring and analyzing customer emotional needs (Kansei), with respect to the service attributes which are highly significant to Kansei aspects."

"Berbagai produk teknologi canggih yang dapat memudahkan kehidupan manusia menimbulkan gangguan yang berujung pada meningkatnya pencemaran lingkungan akibat meningkatnya sampah elektronik. Proses pengelolaan dan pengetahuan masyarakat tentang pengelolaan sampah elektronik masih menjadi isu penting dalam pengelolaan sampah elektronik. Penyedia fasilitas dan informasi pengumpulan sampah elektronik ini sangat dibutuhkan. Salah satu fasilitasnya berbasis aplikasi seluler. Aplikasi seluler dapat digunakan untuk mengumpulkan data berdasarkan komposisi limbah, lokasi sumber, lokasi infrastruktur yang ada, jarak dari sumber dan tingkat kepekaan masyarakat, sehingga aspek internet dalam aplikasi seluler dapat dimasukkan ke salah satu mekanisme pengumpulan sampah elektronik. Selain itu, terdapat beberapa keluhan dalam pengoperasian fasilitas pengumpulan sampah elektronik berbasis aplikasi seluler. Salah satu masalah terbesar adalah desain antarmuka aplikasi yang belum sesuai dengan kebutuhan pengguna. Sehingga penelitian ini akan membahas desain antarmuka aplikasi pengumpulan sampah elektronik. Penelitian ini menggunakan pendekatan design thinking agar solusi permasalahan yang dihasilkan dapat berorientasi pada kebutuhan pelanggan. Dengan menggunakan metode wawancara mendalam, emphaty mapping, pembuatan personas, kansei engineering, prototype, dan beberapa alat dalam pengujian kegunaan, peneliti akan merancang rekomendasi yang sesuai dengan kebutuhan penggunanya.

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Various advanced technology products that can facilitate human life cause interference with problems related to waste problems. The management process and public knowledge about e-waste management is still essential issue in e-waste management. This provider of electronic waste collection facilities and information is very much needed. One of the facilities is based on a mobile application. The mobile application can collect data based on the waste composition, the location of the existing infrastructure source, the distance from the original, and the community environment. The internet aspect in the mobile application can be used for one of the electronic waste collections. In addition, there were several complaints regarding the operation of the mobile application-based electronic waste collection facility. One of the biggest problems is the application interface design that does not meet the user's needs. So this study will discuss the design of the electronic waste collection application interface. This study uses a design thinking approach so that the resulting problem solutions can be oriented to customer needs. By using in-depth methods, mapping empathy, persona creation, Kansei engineering, prototypes, and several tools in usability testing, researchers will design recommendations that suit users' needs."

"Botol minuman harus memenuhi fungsi dasar kemasan untuk makanan dan minuman. PT. Mustika Ratu baru-baru ini mengembangkan divisi baru yang memproduksi jamu modern dalam kemasan yang disebut Jejamu by Mustika Ratu. Sebuah survei pada produk Jejamu dan kemasan menjadi salah satu kunci untuk diperbaiki. Salah satu metode yang digunakan adalah Kansei Engineering yang menggunakan penerjemahan psikologis konsumen dengan menggunakan kata-kata Kansei. Metode ini akan menghasilkan interpretasi desain berdasarkan kebutuhan konsumen. Selain itu, perbaikan juga dapat dilakukan pada tingkat teknis. Perbaikan pada skala ini menggunakan metode TRIZ sebagai alat pemecahan masalah. Dengan menggunakan TRIZ, seseorang dapat secara spesifik dan kreatif menghasilkan solusi umum yang dapat diterjemahkan ke dalam perbaikan spesifik. Hasilnya adalah kombinasi Kansei Engineering-TRIZ yang akan kokoh dalam estetika berbasis konsumen dan peningkatan teknis.

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A beverage bottle must fulfil the food and beverage functions. PT. Mustika Ratu has recently developed a new division producing a bottled modern Jamu called Jejamu by Mustika Ratu. A survey was done with packaging as key to be improved upon. One of the methods to use is Kansei Engineering which uses the psychological translation of the human psyche by using words. These would result in the production of a design based on the consumer’s need. Additionally, improvements could also be made on the technical level. To solve this one can, use TRIZ as a problem-solving tool. By using TRIZ, one can specifically and creatively produce general solutions which could be translated into specific improvements. The result of which would be a Kansei Engineering-TRIZ combination which would be robust in consumer-based aesthetic and improved technicalities."

"Kasus-kasus kekerasan seksual di Indonesia membutuhkan solusi untuk memiliki platform pelaporan yang efisien. Di era digital dengan teknologi konektivitas ekstensif dari Revolusi Industri 4.0, aplikasi seluler adalah alat portabel yang paling sesuai untuk berbagi lokasi secara real-time dan pelaporan darurat. Sasaran pengguna aplikasi seluler ini adalah korban, saksi, dan pencegah kasus kekerasan seksual. Penelitian ini berpedoman pada metodologi berpikir desain (design thinking) dan memanfaatkan beberapa analisis statistik untuk pengumpulan dan pengolahan data melalui Kansei engineering (KE), Principle Component Analysis (PCA) sebagai alat reduksi dimensi faktor dengan rotated varimax solution, dan partial least square untuk menentukan elemen desain antarmuka pengguna. Output dari penelitian ini digambarkan dalam bentuk desain antarmuka pengguna melalui rapid prototyping dan diuji melalui Usability Testing's set of scoring metrics. Selain itu, user experience design juga dikembangkan dalam bentuk mock-up yang dapat diklik. Penelitian ini mencakup dua desain antarmuka pengguna akhir yang telah diuji dan cocok untuk user target

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The emerging, urgent cases of sexual violence in Indonesia call for a solution to have an efficient reporting platform. In this digital era with industry 4.0 extensive connectivity technologies, a mobile application is the most suitable, portable tool for real-time location sharing and emergency reports. This mobile application's user targets are victims, witnesses, and preventers of sexual violence cases. This research was guided by design thinking methodology and utilized several statistical analysis for data gathering and processing through Kansei engineering, principle component analysis as the factor dimension reduction tool with rotated varimax solution, and partial least square for determining the user interface’s design elements. The output of this research was depicted in user interface design wireframes through rapid prototyping and tested via usability testing's set of scoring metrics. Moreover, the user experience design was developed too in the form of a clickable mock-up. This research resulted in two final user interface design suited for the user target"

"Adanya pandemi COVID-19 menimbulkan berbagai permasalahan bagi banyak pihak, salah satunya UMKM Dua A yang berjuang untuk mempertahankan bisnisnya di tengah situasi yang serba dibatasi. Dimulai dengan upaya melakukan penjualan secara online, ternyata Dua A menghadapi kendala dimana sejumlah pelanggan mengeluh bahwa mereka menerima produk dalam keadaan yang rusak. Tidak hanya itu, adanya COVID-19 juga menimbulkan masalah penumpukan sampah akibat meningkatnya perilaku belanja online. Oleh karena itu, dalam penelitian ini akan dibahas mengenai perancangan ulang desain kemasan makanan ringan kerupuk, terutama bagi produk UMKM Dua A, agar lebih kuat, ramah lingkungan, dan juga menarik bagi pelanggan. Penelitian ini dilakukan dengan menggunakan pendekatan Kansei Engineering dan Fuzzy Quality Function Deployment for Environment untuk menciptakan solusi yang dapat memenuhi kebutuhan dari pihak pelanggan serta perusahaan. Dari penelitian ini, didapatkan bahwa rekomendasi kemasan yang dapat digunakan oleh UMKM Dua A adalah kemasan berbentuk kotak, terbuat dari cardboard, dan memiliki cushioning pada bagian dalam.

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The existence of the COVID-19 pandemic has caused various problems for many parties, one of which is Dua A, a MSME who are struggling to maintain their business amid the chaotic situation. Starting with an effort to make their sales through online platform, it turns out that Dua A faces a problem where several customers complain that they receive damaged products. Not only that, the presence of COVID-19 has also caused the problem of accumulation of waste due to increased online shopping behavior. Therefore, in this study, we will discuss the redesign of the packaging of cracker snacks, especially for Dua A’s products, so that they are stronger, more environmentally friendly, and more attractive to customers. This research was conducted using the Kansei Engineering and Fuzzy Quality Function Deployment for Environment approach to create solutions that can meet the needs of customers and companies. From this study, it was found that the packaging recommendations that can be used by Dua A are box-shaped packaging, made of cardboard, and have cushioning on the inside."

"ABSTRACTMeans of public health is a component in accelerating the improvement of public health degree. Hospitals as health facilities have a very strategic role in providing quality services in accordance with established standards and can reach the whole community. One installation that needs improvement is the quality of instalasai Hemodialysis. The number of patients is increasing every year must be accompanied by improvement of quality of service installation. Based on observations, there were some complaints of patients on hemodialysis installation services. This study intends to improve the quality of care in hemodialysis installations by crafting needs hemodialysis machine design using Kansei Engineering, as well as the application of Quality Function Deployment (QFD) and TRIZ. Kansei Engineering is used to ensure that a service fulfills the desired emotional response. Subsequently used QFD to improve customer satisfaction by improving the quality of services installation hemodialysis. Results of QFD point to contradictions, namely repair and maintenance service of the machine with the alert medics and repair and maintenance of the machine with the cleanliness and comfort of installation. The results showed that the installation of Hemodialysis ABSTRAKPatients in fact want a friendly atmosphere of doctors, nurses, and the reception clerk and the condition of hemodialysis machines and devices work properly."