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"Penelitian ini bertujuan untuk menginvestigasi pengaruh komunitas merek berbasis media sosial terhadap kualitas hubungan pelanggan dengan produk, hubungan pelanggan dengan merek, hubungan pelanggan dengan perusahaan, dan hubungan pelanggan dengan pelanggan lain serta pengaruhnya terhadap kepercayaan merek dan loyalitas merek. Penelitian berfokus pada 175 sampel yang tergabung dalam komunitas merek Air Asia. Hasil penelitian ini ditemukan bahwa hubungan-hubungan tersebut memiliki pengaruh positif terhadap kepercayaan merek dan loyalitas merek pada Air Asia.

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This study aimed to investigate the impact of brand community based social media on customer-product relationship, customer-brand relationship, customer-company relationship, and customer-others customer relationship, whereas those relationships will affect to brand trust and brand loyalty. This study focused on 175 samples which joined in brand community of Air Asia. The result of this study indicated that brand community based social media through customer relationships has positive impact to brand trust and brand loyalty."

"Tesis ini membahas mengenai dampak penggunaan brand endorser dan brand ambassador Telkomsel di Social Media (Twitter dan Facebook) sebagai salah satu bagian dari kegiatan Integrated Marketing Communication terhadap keinginan untuk melakukan pembelian dari pelanggan.Penelitian ini dilakukan secara kuantitatif dengan menguji variabel dari brand endorser di sosial media ke dalam model AISAS. Dalam model ini dijelaskan bahwa di dunia social media model AIDA sudah berkembang menjadi AISAS dimana para pengguna media tersebut akan melakukan pencarian terlebih dahulu sebelum membeli produk.Hasil penelitian menunjukan bahwa dengan menggunakan brand endorser dan brand ambassador di sosial media mampu mempengaruhi keinginan untuk membeli produk Telkomsel. Dengan kombinasi antara sosial media dan media iklan lainnya diharapkan bisa membantu Telkomsel tetap menjadi pimpinan di pasar Telekomunikasi Indonesia.

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This thesis focusing on analyze the impact of using brand endorser and brand ambassador by Telkomsel product at Social media (Twitter and Facebook) as one of part from the Integrated Marketing Communication program and its impact on intention to buy.

This type of reasearch use quantitative research and challange the brand endorser variable into AISAS model. This model explained that at social media the AIDA model has been developed to AISAS model, where the user will search first the information before buy the product.

The result of this research showed that using brand endorser and brand ambassador at social media can influence the intention to buy. And then with the combination between Social media and other media, will help Telkomsel to become the market leader at Telecomunication industry."

"ABSTRAKPerkembangan teknologi informasi yang makin pesat menyebabkan persaingan pasar menjadi tinggi. Untuk dapat memenangkan persaingan ini, UMKM harus memiliki motivasi yang kuat untuk maju, memahami pasarnya, menentukan strategi pasar yang tepat, memiliki orientasi yang kuat dalam mencapai hasil yang optimal dan fokus dalam berwirausaha karena akan banyak hambatan dan halangan yang akan dihadapi dalam menjalankan bisnis. Saat ini tantangan terbesar bagi UMKM adalah bagaimana meningkatkan kinerja penjualan dan mempromosikan produk-produk kepada konsumen supaya dikenal secara luas oleh masyarakat. Terjadi pergeseran dari promosi melalui media cetak dan elektronik berubah ke promosi melalui internet misalnya media sosial. Media sosial memberikan peluang bisnis bagi pelaku usaha UMKM dalam meningkatkan penjualan. Dengan media sosial tidak memerlukan biaya yang besar dalam melakukan promosi. Tujuan dari business coaching ini adalah untuk membantu UMKM AG Food dalam mengembangkan motivasi dan pola pikir berbisnis pemilik AG Food dalam menjalankan usahanya dan mengembangkan saluran promosi melalui media sosial yaitu Instagram dalam rangka meningkatkan penjualannya. Pengumpulan data dilakukan dengan wawancara, observasi dan dokumentasi

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ABSTRACTThe rapid development of information technology resulted to high market competition. In order to win this competition, MSMEs should have strong motivation to move forwards, understand their market, determine the right market strategy, have strong orientation in achieving optimal results and focus in entrepreneurship because there will be many obstacles that will be faced in running its business. Currently the biggest challenge for MSME is how to improve sales performance and promote products to their customers to be widely known by the public. There is a shift from promotion through print and electronic media to promotion through the internet such as social media. Social media provides business opportunities for MSMEs in increasing their sales. Using social media does not require a large cost in doing promotion. The purpose of this business coaching is to help MSME AG Food in developing motivation and mindset of business owner in running its business and develop promotion channel through social media Instagram in order to increase its sales. Data collection is done by interview, observation and documentation."

"Meningkatnya intensitas kompetisi dalam industri otomotif di Indonesia mendorong perusahaan untuk mencari strategi supaya dapat menjangkau pelanggan dan mempertahankan hubungan perusahaan dengan konsumennya. Pembentukan komunitas dapat memudahkan perusahaan untuk memperoleh hal tersebut. Walaupun demikian, masih belum diketahui bagaimana kesetiaan konsumen dapat terbentuk melalui interaktivitas yang terjadi dalam ruang lingkup komunitas merek otomotif. Penelitian ini bertujuan untuk mengetahui hubungan dari faktor-faktor interaktivitas yang dapat memengaruhi kesetiaan konsumen merek otomotif. Penelitian ini menggunakan teori relational benefit dan brand loyalty sebagai landasan, yang kemudian ditambahkan dengan empat buah variabel lain yaitu nilai manfaat komunitas, kepuasan komunitas, kepercayaan terhadap komunitas merek, dan kepercayaan terhadap merek. Secara keseluruhan penelitian ini memiliki enam buah hipotesis untuk menjelaskan efek interaktivitas terhadap kesetiaan pelanggan. Penelitian ini menggunakan data primer yang diperoleh dari penyebaran kuesioner dengan cara purposive sampling kepada anggota komunitas merek otomotif di media sosial di Indonesia. Berdasarkan hasil pengolahan data yang diperoleh dari 332 responden dengan metode SEM PLS, didapatkan bahwa perceived interactivity memiliki efek positif yang terhadap seluruh dimensi nilai manfaat komunitas dan secara tidak langsung memengaruhi brand loyalty dengan positif. Temuan lain dalam penelitian ini, didapatkan bahwa nilai manfaat social influence memiliki efek yang tidak signifikan terhadap kepuasan komunitas. Studi ini memiliki implikasi baik dalam aspek teoritis maupun praktikal terkait pengelolaan komunitas merek di media sosial dalam industri otomotif di Indonesia.

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Increasing competitive intensity in the automotive industry in Indonesia, motivates brands to look for a strategy to reach and maintain their relationships with customers. The formation of community can helps brand to achieve their goal. However, the process of loyalty formation through interactivity in the context of automotive online brand community is still unknown. The objective of this study is to understands the relationship of the factors of interactivity which able to influence consumers brand loyalty towards an automotive brand. Using relational benefits and brand loyalty theory as the base of this study, and adding other four other variables including community benefits, community satisfaction, trust in online brand community, and trust in brand. In total there are six hypothesis in this study to further explains the influence of interactivity towards brand loyalty. This study use primary data which obtained by spreading online questionnaire using purposive approach to the members of automotive online brand community in social media. The result obtained from 332 respondents which analysed using SEM PLS method, shows that perceived interactivity has positive effects on all dimensions of community benefits and has positive indirect effect on brand loyalty. Additionally, the data also shows that social influence has insignificant effect to community satisfaction. The result of this study has both theoretical and practical implication on online brand community management in social media in automotive industry in Indonesia."

"Pengaruh media digital menyebabkan perkembangan yang pesat di banyak industri, termasuk industri tata rias, yang akan dieksplorasi lebih lanjut dalam penelitian ini. Raine Beauty adalah salah satu merek lokal terkemuka terbaru yang diciptakan oleh Raisa Adriana, seorang penyanyi di Indonesia. Penelitian ini bertujuan untuk mengamati, mengeksplorasi dan menganalisis peran branding Raisa Andriana dalam berkembangnya bisnis Raine Beauty di Instagram. Untuk memenuhi tujuan makalah penelitian ini, penelitian ini menggunakan dua teori; Brand Awareness Theory dan Brand Recognition dan Brand Recall Performance. Data dikumpulkan menggunakan analisis data kualitatif melalui data analisis dan jurnal-jurnal terdahulu. Hasil penelitian ini membuktikan bahwa personal branding Raisa membantu meningkatkan bisnis Raine Beauty dan kesadaran merek mereka dengan mempromosikan merek tersebut sekaligus menjalin dan menjaga hubungan antara para pengikutnya. Selain itu, jurnal ini diharapkan dapat memberikan pemahaman lebih kepada pembaca tentang bagaimana personal branding dapat mempengaruhi kesadaran merek suatu bisnis melalui engagement dan followers di Instagram.

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The effect of digital media leads to growth of many industries, including the makeup industry, which will be explored more in this study. Raine Beauty is one of the newest leading local brands created by Raisa Adriana, a singer in Indonesia. This research paper focuses more on Raisa as a singer who utilizes her Instagram to promote Raine Beauty's business. The aim of this research is to observe, explore and analyze Raisa Andriana’s branding role in raising Raine Beauty’s business on Instagram. To fulfill this research paper’s objective, this study uses Brand Awareness Theory and Brand Recognition and Recall Performance. The data is collected through content analysis and past journals. The data analysis uses qualitative data analysis. The results of this study proved that Raisa’s personal branding helps to raise Raine Beauty's business and brand awareness by promoting the brand while also engaging and maintaining the relationship between her followers. Moreover, it also gives readers a further understanding that personal branding can affect brand awareness of a business through Instagram engagement and followers."

"Media sosial yang digunakan secara masif dewasa ini membuat brand saling bersaing untuk membuat akun media sosial resminya sebagai sarana untuk mempromosikan produk/layanannya secara daring. Brand yang menggunakan media sosial memiliki potensi lebih tinggi untuk meningkatkan loyalitas para konsumennya. Di sisi lain, penggunaan media sosial oleh seorang individu memberikan berbagai macam kepuasan yang didefinisikan dalam teori Uses & Gratification (U&G). Penelitian ini bertujuan untuk mengetahui faktor-faktor U&G yang mempengaruhi tingkat loyalitas konsumen terhadap brand yang akun media sosialnya mereka ikuti. Teori Uses and Gratification (U&G) sebagai salah satu teori motivasi serta konsep parasocial relationship digunakan pada penelitian ini untuk merepresentasikan hubungan faktor-faktor gratifikasi yang didapatkan dari penggunaan media sosial untuk mengikuti akun media sosial brand terhadap loyalitas pengguna. Penelitian diawali dengan wawancara untuk mendapatkan data kualitatif yang akan digunakan sebagai dasar perumusan model, khususnya dalam menentukan faktor gratifikasi yang didapatkan dari mengikuti akun media sosial brand. Kemudian, penelitian menggunakan 309 data responden untuk analisis kuantitatif dengan metode PLS-SEM. Wawancara konfirmatif juga dilakukan di akhir proses penelitian untuk mendukung hasil penelitian. Hasil penelitian ini menunjukkan bahwa entertainment, economic benefits, learning benefits, dan brand interaction berpengaruh terhadap parasocial relationship. Selain itu information seeking, entertainment, economic benefits, dan brand interaction berpengaruh terhadap brand engagement. Parasocial relationship berpengaruh terhadap brand engagement dan brand loyalty, serta brand engagement berpengaruh terhadap brand loyalty. Penelitian ini diharapkan dapat membantu brand untuk dapat mencari tahu faktor yang membuat konsumen mengikuti media sosialnya dan cara untuk meningkatkan loyalitas dari konsumen terhadap brand.

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The massive use of social media today makes brands compete to create their official social media accounts as a means to promote their products/services online. Brands that use social media have a higher potential to increase their customer brand loyalty. On the other hand, the use of social media provides various kinds of gratification defined in the Uses & Gratification (U&G) theory. This study aims to determine the U&G factors that influence consumer brand loyalty to brands whose social media accounts they follow. Uses and Gratification (U&G) theory as one of the motivational theories and the concept of parasocial relationship are applied in this study to represent the relation of gratification factors gained from the use of social media to follow brand social media accounts on user loyalty. The research begins with interviews to get qualitative data that will be adopted as the basis for formulating the model, notably in determining the gratification factor obtained from following the brand’s social media accounts. Then, the study used 309 respondent data for quantitative analysis using the PLS-SEM method. Researchers also conducted confirmative interviews at the end of the research process to support the research results. The findings of this study show that entertainment, economic benefits, learning benefits, and brand interaction affect the parasocial relationship. Other than that, information seeking, entertainment, economic benefits, and brand interaction affect brand engagement. Parasocial relationship affects brand engagement and brand loyalty, also brand engagement affects brand loyalty. This study is expected to help the brand find out which factors make consumers follow their social media and find out how to increase brand loyalty."

"ABSTRACTPersaingan yang ketat pada pasar fast food di Indonesia, membuat perusahaan terus berusaha untuk mempertahankan brand yang dimiliki pada pikiran konsumen. Di era globalisasi ini, perusahaan dapat menggunakan Web 2.0 tools untuk dapat berinteraksi secara langsung dengan konsumen agar brand daapat selalu berada dalam pikiran mereka, salah satunya dengan menggunakan Facebook fanpage. Penelitian ini bertujuan untuk menganalisis pengaruh user interaction pada social media terhadap brand awareness dan repurchase intention konsumen. Sampel pada penelitian ini adalah anggota Facebook fanpage McDonald rsquo;s. Data diolah dengan menggunakan metode Structural Equation Modelling. Hasil penelitian menunjukkan bahwa annoyance pada konten di Facebook fanpage berpengaruh negatif secara signifikan terhadap brand awareness dan aktivitas positive word of mouth namun tidak berpengaruh negatif secara signifikan terhadap brand page commitment dan repurchase intention konsumen. Hasil penelitian ini juga menunjukkan bahwa brand page commitment berpengaruh positif secara signifikan terhadap brand awareness, aktivitas positive word of mouth, dan repurchase intention konsumen. Selain itu hasil penelitian ini juga menunjukkan bahwa brand awareness berpengaruh positif secara signifikan terhadap aktivitas positive word of mouth dan repurchase intention konsumen. Hasil penelitian juga menunjukkan bahwa aktivitas positive word of mouth tidak berpengaruh positif secara signifikan terhadap repurchase intention konsumen.

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ABSTRACTTight competition in the fast food market in Indonesia, making the company continues to strive to maintain the brand awareness in the minds of consumers. In this globalization era, companies can be use Web 2.0 tools to be able to interact directly with consumers so the brands can always be in their minds, one of them by using Facebook fanpage This study aims to analyze the effect of user interaction on social media toward brand awareness and consumers repurchase intention. Data for this research were collected from member of McDonald rsquo s Facebook fanpage. They were then analyzed using Structural Equation Modelling method. The result of this research show that annoyance of content on Facebook fanpage have significant negative effect on brand awareness and positive word of mouth activities but does not have significantly negative effect on brand page commitment and consumers repurchase intention. The results if this research also shows that brand page commitment have significant positive effect on brand awareness, positive word of mouth activities, and consumers repurchase intention. In addition, the result of this research also shows that brand awareness has significant positive effect on positive word of mouth activity and consumers repurchase intention. The result also showed that positive word of mouth activities has not significant positive effect on consumers repurchase intention. "

"A book that analyzes status-building techniques - such as self-branding, micro-celebrity, and life-streaming - to show that Web 2.0 did not provide a cultural revolution, but only furthered inequality and reinforced traditional social stratification, demarcated by race, class and gender."

"Tesis ini membahas penelitian mengenai tingkat keterbukaan dan kolaborasi public dalam menciptakan open government maturity di LinkedIn milik Kementerian Investasi/BKPM. Penyusunan strategi komunikasi di Kementerian Investasi/BKPM berlandaskan government communication decision wheel dan praktik penggunaan media sosial. Penelitian ini menggunakan metode kualitatif dengan teknik analisis konten LinkedIn pada Februari 2021 hingga Januari 2022 dan wawancara mendalam. Penelitian ini membuktikan kegiatan humas pemerintahan secara umum telah dilaksanakan Biro Komunikasi dan Layanan Informasi dan humas pemerintahan promotive telah terlaksana pada Direktorat Pameran. Penelitian ini membuktikan bahwa penggunaan media sosial LinkedIn oleh Kementerian Investasi/BKPM RI telah mencapai keterlibatan dimana-mana menurut open government maturity model yang dipengaruhi faktor – faktor pendukung dari internal serta eksternal organisasi.

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This thesis discusses the level of information disclosure which is analyzed using the open government maturity model on LinkedIn owned by the Ministry of Investment/BKPM. The existence of a communication strategy formulation at the Ministry of Investment/BKPM is influenced by the concept of the government communication decision wheel and the use of social media by public sector organization. This research uses qualitative methods with LinkedIn content analysis techniques from February 2021 to January 2022 and in-depth interviews. It was found that the public relations function of the government is generally in the Bureau of Communications and Information Services and has carried out government public relations activities with a broad target audience. In addition, the Directorate of Exhibitions and Promotional Facilities carries out promotive government public relations activities. The Ministry of Investment/BKPM RI has achieved ubiquitous involvement according to the open government maturity model which is influenced by supporting factors from internal and external organizations.

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"Increasingly graduates, and anyone who is entering employment, need an individual digital presence to stand out and showcase themselves to secure their first professional role. This book takes an employability approach to encourage those currently studying, or about to enter the world of work, to develop a set of skills that enables them to recognise and deliver an effective digital presence, firstly for themselves and then for the organisations who would employ them. It does not assume any prior technical knowledge and emphasises the value and benefits of creating a presence to actively participate in the digital economy.By structuring the chapters incrementally, the reader is guided through the development of their own presence while also being given the concepts and tools that will enable them in the future to scale this activity to suit the needs of a startup, an SME or a social business. By using well-established business principles to design a strategy, the reader is guided through the creation of a personal Theory of Change that will enable them to turn an abstract goal into an individual digital presence through a defined series of stages and intermediate change objectives. The book then proposes a series of tactics to draw out concrete actions. A range of examples and case studies from around the world feature in each chapter to showcase the range of different types of digital presence that can be created.By using a strategic and systematic process, this book draws together academic thinking with tangible and highly practical outcomes. It is essential reading for advanced undergraduate and postgraduate students studying any discipline related to the digital world, particularly digital marketing and digital business, entrepreneurship and strategy, as well as those taking employability and personal professional development programmes."