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Abstrak :
Penelitian ini membahas stres kerja dan resiliensi Account Representative pada Kantor Pelayanan Pajak di Wilayah Riau dan Kepulauan Riau. Penelitian ini menggunakan pendekatan kualitatif dengan metode qualitative content analysis. Responden yang terlibat dalam penelitian ini yaitu pegawai jabatan Account Representative pada 9 Kantor Pelayanan Pajak yang tersebar di wilayah Riau dan Kepulauan Riau. Responden yang terlibat sebanyak 154 orang Account Representative. Berdasarkan analisis data dengan qualitative content analysis, terdapat dua tema besar yaitu faktor stres kerja dan faktor resiliensi. Tema faktor stres kerja terdiri dari dua kategori, yaitu kategori faktor penyebab stres dari pekerjaan dan faktor penyebab stres dari luar pekerjaan. Sedangkan tema faktor resiliensi terdiri dari kategori faktor protektif internal dan faktor protektif eksternal. Hasil perhitungan qualitative content analysis didapatkan bahwa faktor penyebab stres karena pekerjaan tertinggi ada pada faktor subkategori intrinsic to job yaitu faktor beban kerja berlebihan. Sedangkan faktor penyebab stres dari luar pekerjaan terbesar adalah faktor ekstra-organisasi yang ditunjukkan nilai terbesar adalah faktor masalah keluarga. Faktor religiusitas dan spiritualitas dengan sikap pasrah menjadi faktor protektif internal tertinggi sedangkan faktor dukungan dari orang lain dengan cara diskusi menjadi faktor protektif eksternal tertinggi. ......This study focused on job stress and employee resilience of Account Representative at Tax Offices in Riau and Riau Islands region. This research used qualitative approach with qualitative content analysis method. Respondents that were involved in this study were Account Representative from 9 Tax Office in Riau and Riau Islands. 154 Account Representatives were involved in this study. Based on data analysis with qualitative content analysis method, there were two major themes. Those were job stress factor and resilience factor. The theme of job stress consisted of two categories, namely the categories of factors causing stress due to work and causes of stress beside of work. The theme of resilience factors consisted of internal protective factor category and external protective factor category. The results of the calculation of qualitative content analysis found that the factors of job stressor was the highest factor that caused stress in Account Representative, with the highest value was on intrinsic to job subcategory factor which high value on work overload factor while the factors causing stress from outside which the largest job was an extra organizational factor that indicated the greatest value was on family problems factor. The factor of religiosity and spirituality with surrender factor became the highest internal protective factor while the support factor of others by way of discussion became the highest external protective factor.

Abstrak :
The aim of this research is to determine the relation between organizational climate, source of occupational distress (role conflict, role ambiguity, work load) with the distress outcome such as work distress strain, work satisfaction and the urge to quit the organization. Existing theories show that organizational climate is a form of occupational distress source. The outcome that emerged as human interaction and source of occupational distress is work satisfaction/dissatisfaction, the urge to quite the organization and work distress strain. In order to examine a distress model, organization characteristic variable such as organizational climate can be related to the outcome: strain, work satisfaction and quitting urge, and mediator variable of occupational distress source (role conflict and ambiguity as well as work load). Seven questioners are used as tools of data collector, which are verified its validity already with corrected item total correlation method and reliability test using Alpha Cronbach statistic technique. SEM or track analysis is used to test the relation and model with LISREL program serial 8.3, and to test the different work distress strain, one track ANOVA statistic technique. The research result shows that there is a significant relation between organizational climates to work distress strain, between organizational climates to the urge to quit. Variable of occupational stress source also can be explained in this research. This variable proved to be mediating relation in work distress strain and the quitting urge but not as mediating variable between organizational climates to work satisfaction as bigger direct influence come from organizational climate variable. Theoretical model posed in this research can be accepted. Further more by looking at the correlation between all research's variables can produce alternative model which can be accepted. Analysis result of difference of work distress strain shows that employees at unit have higher work distress strain compare to those at immigration unit.

Abstrak :
Penelitian ini bertujuan untuk mengetahui apakah religiusitas Islam dan spiritualitas, memiliki pengaruh pada tingkat stres kerja seseorang dalam lingkup masyarakat Indonesia yang beragama Islam. Dengan menggunakan data Indonesia Family Life Survey gelombang ke 5 dan model ordered logit, peneliti menemukan bahwa religiusitas Islam tidak dapat dikatakan berpengaruh secara signifikan terhadap tingkat stress kerja. Hal ini dikarenakan religiusitas Islam yang hanya memiliki pengaruh pada salah satu gejala stres kerja. Lebih jauh lagi, peneliti menemukan bahwa spiritualitas secara umum memiliki pengaruh secara negatif signifikan terhadap stres kerja seseorang, dan kondisi kerja berupa sektor pekerjaan, jam kerja, dan pendapatan gaji turut memiliki pengaruh secara signifikan terhadap gejala stres kerja. ......This study aims to determine whether the religiosity of Islam and spirituality, has an influence on the level of job stress within the scope of Muslim society in Indonesia. Using the 5th Indonesian Family Life Survey data and the ordered logit model, the researchers found that the religiosity of Islam can not be said to have a significant effect on the level of work stress. This is due to the religiosity of Islam which has only influence on one of the symptoms of work stress. Furthermore, the researchers found that spirituality in general has a negatively significant effect on one 39 s work stress, and working conditions in the occupational sector, working hours, and salary income also have a significant effect on the symptoms of occupational stress.