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Abstrak :
Rumah Sakit dalam menjalankan tugasnya yang mulia, seiain berfungsi sebagai pemberi pelayanan kesehatan kepada masyarakat juga harus mengingat fungsi bisnisnya yaitu menghasilkan proiit. Dalam meraih profit tersebut, Rumah sakit menghadapi berbagai tantangan, diantaranya persaingan dengan Rumah Sakit lain. Rumah Sakit Omni Medical Center yang terletak di Jalan Pulomas Jakarta Timur juga tidak terlepas dalam menghadapi persaingan tersebut Agar memenagkan persaingan di antara Rumah Sakit iain, RSOMC harus menyediakan peiayanan yang prima dan berkuaIitas_ Untuk itu Rumah Sakit hams dikelola secara professional, agar dapat memberikan peiayanan yang dapat memenuhi kebutuhan pasien dan keluarganya seta memberikan kepuasan kepada pengguna jasa pelayanan Rumah Sakit Dalam penelitian ini ingin diketahui variabel apa saja yang berhubungan dengan kepuasan pasien rawat inap. adapun variabel tersebut ada|ah : karakteristik pasien yang mencakup usia, jenis kelamin, pendidikan, dan pekerjaan serta variabel Iainnya yaitu kelas perawatan, cara pembayaran, dan lama hari rawat. Desain penelitian ini adalah Case Study mempakan gabungan antara kuantitatif dan kualitatif. Dimana kuantitatif mengunakan survei cross sectional dan kualitatif dengan wawancara. Ana1isa kuantitatif Univariat dan Biifariat dibantu dengan program komputer SPSS 10. Dari hasil perhitungan statistik dan pengujian hipotesis dengan Uji Chi Square temyata hanya ada satu variabel yang terbukti berhubungan yaitu ra pembayaran berhubungan dengan kepuasan pasien rawat inap, sedangkan variabel Iainnya tidak terbukti mempunyai hubungan dengan kepuasan pasien rawat inap. Sedangkan dan hasil kualitatif yang menarik bahwa penyebab ketidakpuasan pasien dalam beberapa hal hampir sama, jika dibandingkan dengan laporan kuesioner rawat inap mengenai keluhan pasien yang pemah terjadi beberapa waktu yang Ialu di RSOMC.

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A hospital, in conducting its noble tasks, beside functioning as giving services to the society, must also be remembering its business function which is to gain profit. A hospital faces many kinds of challenges which among them is the competition with other hospital. Omni Medical Center Hospital, at Pulomas, East Jakarta, is also not free facing these challenges. In order to win the competition, Omni Medical Center has to give unchangingly good quality services. For this reason, it has to be professionally organized, so it is able to give services that can meet the patient as well as their family's needs, and to give satisfaction to the recipients of the hospital services. ln this analysis, it is hoped that anything related to the satisfaction of the hospitalized patients is known, meanwhile the variables are about the patient's characteristic, which consist of age, sex, education and job, while other variables are about the room class, the terms of payment, and the length of slay. The research design is the Case Study with combination of qualitative and qualitative analysis. The quantitative analysis is using the survey with cross sectional approach while the qualitative analysis is using the interview. The Univariat and Bivariat quantitative are helped by the SPSS 10 computer program. For the result of stastictic calculation by Chi Square test, it turn out that only one variable, which is term of payment, that is related with the satisfaction of inpatient services, meanwhile other variables does not prove to be having related with the satisfaction of inpatient services - meanwhile from result of the qualitative analysis, it is known that the patients dissatisfaction in many things are almost the same compared with the inpatient questionnaire result about patients complaints whichever happened sometimes ago at Omni Medical Center Hospital.

Abstrak :
Studi ini bertujuan untuk menganalisa kualitas pelayanan kesehatan bagi pengidap HIV dan AIDS di lingkungan Rumah Sakit Daerah Tangerang dengan menilai persepsi dari pasien yang memanfaatkan layanan dan petugas yang memberikan pelayanan. Penelitian ini menggabungkan metode kuantitatif dan kualitatif. Evaluasi secara kuantitatif dilakukan dengan menyebarkan kuesioner kemudian data ditampilkan dalam bentuk tabel dan diagram. Sedang penilaian secara kualitatif dilakukan melalui proses wawancara dan pengamatan langsung di lapangan. Hasil penelitian menunjukkan bahwa walaupun secara umum pelayanan kesehatan di RSUD Tangerang telah berjalan baik namun beberapa hal terkait pelayanan masih harus diperbaiki. Informasi yang tepat dan benar menjadi kunci dalam upaya penanggulangan HIV dan AIDS. Bahwa perlindungan terhadap resiko pekerjaan kepada petugas belum mendapat perhatian sehingga wajib menjadi prioritas Rumah Sakit dan Pemerintah. Dibutuhkan sebuah kebijakan yang mampu memberikan perlindungan kepada pekerja kesehatan dan pasien sebagai pengguna untuk mendapatkan pelayanan yang optimal.

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The purpose of this studying is to analize the quality of health service for people with HIV and AIDS in the environment of Tangerang District general hospital by judging the patients' perceptions who get the service and the officers who give the service. This research combines qualitative anad quantitative methods. Quantitative evaluation is applied by distributing the questionnaire. The data is described in the form of tables and diagrams. Meanwhile, the qualitative evaluation is applied through the interview process and direct observation in the field. The result of the research describes that generally the health service in Tangerang district general hospital has run well, however there are some details relate to the service are recommended to be fixed. The valid and accurate information are the main key in the effort of overcoming the problem of HIV and AIDS. The fact that the protection against the job risk of the health officers is not getting proper attention must become the top priority of the hospital and the government. It is required a regulation which is capable of providing a protection to the health workers and the patients as the users to get an optimal service.

Abstrak :
The quality of health service can be viewed from the sides of the health service provider such as hospital or health service center, and the patient as the service user, and the patient as the service user. The quality of service according to the patient is reflected in the patient satisfaction. The patient satisfaction is essential information for hospital or other health service center to design strategy to improve performance for survival under strict competition. The purpose of this research was to determine the influence of the service quality according to the patient, in terms of tangibility, reliability, responsiveness, assurance and emphaty, on patient satisfaction. The research was conducted at Dental Hospital, University of Jember from September 2005 to February 2006. The research was applied to the multi-visit patients, who were handled by professional level students. This observational research was carried out by using cross sectional approach, in which data was collected using questionnaire. The sample included 150 people, and the data were subsequently analyzed using double regression analysis on the influence of the service quality toward patient satisfaction. The results showed that tangibility, reliability, responsiveness, assurance and emphaty factors simultaneously influence the patient satisfaction with R2 value of 0.809. The partial correlation coefficients were for tangibility 0.198, reliability 0.207, responsiveness 0.197, assurance 0.440, and emphaty 0.192. The study concluded that the service quality comprises of all five factors of tangibility, reliability, responsiveness, assurance and emphaty influencing the patient satisfaction, with assurance as the most influential factor.