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"Every day, people are promoted into the ranks of management . . . even if they never intended to become managers. They agree to theirnew responsibilities either to stay employed or to make more money. It is a universal phenomenon. But for these "accidental managers," it makes more sense to manage well than to manage badly, and this book tells them how."

"How to achieve positive outcomes using planning and conversational techniques. Very few of us are born negotiators. However, Successful Negotiating can teach you the art of win/win negotiation. You?ll get a firm grasp of the negotiating tricks and techniques the pros use. Learn everything from prenegotiation planning to the use of seemingly unimportant details like seating arrangements and meeting site selection to influence the results of negotiations. You will learn how to: ? Sway an opponent with timing and association techniques ? Identify an opponent's real but often hidden needs ? Use questions to control the thrust of a discussion ? Employ proven strategies like the "missing man," "straw issues," and "walkout" ploys ? Communicate a position clearly and precisely ? Plan a realistic course of action based on sound preparation and an objective appraisal of resources ? Keep the negotiation process open to reasonableness and flexibility at all times ? Draw on your own skills, experience, and self-discipline to keep the process moving in the direction you want. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy."

"Techniques for better planning, organizing, directing, staffing and controlling. What Managers Do, Fourth Edition breaks your job as a manager down into its components?planning, organizing, staffing, directing, and controlling. As a result, you?ll be able to start every day with a sense of organization and control you never had before. You?ll see how everything you do fits into your overall role as a manager. This insight gives you a firmer grasp of the task at hand, making it easier to delegate effectively, motivate successfully, use time efficiently, and increase productivity substantially. You will learn how to: ? Use planning techniques that ensure smooth operations ? Organize a department for maximum productivity ? Staff in a way that matches jobs with talent ? Develop performance appraisal techniques that increase employee development ? Motivate employees to perform to their maximum potential. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy."

"This volume brings forth the latest scholarly work and practice in the fields of organization development and change. It is a resource for scholars who are interested in well-integrated reviews of the literature, advances in research methods, and ideas about practice that open new ways of working with organizations."

"Build successful work teams that live up to their full potential by interacting well, producing fresh ideas, and solving conflict efficiently.Teamwork is an essential element of business, yet many teams fail to work well together. Teamwork Training will enable you to improve collaboration and build balanced, efficient, and productive work teams."

"Co-authored by ASTD President and CEO Tony Bingham, and long-time workplace educator and Fast Company business writer Marcia Conner, this book shows readers how social media can help trainers and workers increase their knowledge, innovate faster than their competitors, and enjoy themselves in a way that increases their commitment to their employer and to the customers they ultimately serve."

"Nearly all managers dream of being inspiring leaders who elicit the most from their people. But while they may understand the skills needed to manage their teams, very few know how to put their knowledge into practice. Now, any manager can get exceptional results and make an important contribution to the organization. Becoming an Extraordinary Manager focuses not just on "understanding" principles of good management, but on taking action. Readers will learn the basic attitude and skills outstanding managers must know, including, why it’s critical to be interested in, rather than interesting to, their people, the best ways to motivate their team, effective interviewing techniques, conducting a performance review, time management, introducing change, delegation, thinking and acting about their people positively (the self-fulfilling prophecy), building a high-performance team, retaining top talent, handling performance problems, and listening."

"From time to time, everyone is hit with a moment in which setbacks suddenly occur. In these moments, the difference between success and failure comes down to how well one handles the pressure. This book shows readers how they can not only survive the most stressful and difficult of situations - but also thrive in the face of pressure."

"In the next 50 years, new technologies, shifting global economics, and many other factors will present innumerable changes for business and society to navigate. Starting now, leaders need to be more flexible, responsive, and decisive than ever before. Unfortunately, most people are not trained in the type of critical thinking required to anticipate what lies ahead. This groundbreaking book will change that."

"There is a fundamental difference between business continuity planning and crisis management. Even a complete operational plan does little to prepare a company to come through a crisis with strength and confidence. According to Ian Mitroff, crises can (and will) now arise with unprecedented frequency, complexity, and destructive power, as what was once rare is now the norm: terrorism, cyberattacks, large-scale fraud, and kidnappings."