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"ABSTRACTThere is a fundamental difference between requirement management process for tailor-made software application and packaged software application. In tailor-made software application, requirement is gathered by eliciting to the relevant stakeholder, while in packaged software application requirement is gathered identifying best-practices requirement. Strategic analysis in strategic IS/IT planning process was focused on identifying potential application that company should have by using common business analysis tool and technique, such as Porter's Value-Chain, Porter's Five Competitive Forces, Efficient Consumer Response dan Dimension of Competence. In this research, writer is trying to apply strategic analysis method in strategic IS/IT planning process to obtain strategic features for common food and beverages Distributor Company. The terminology of feature in Rational Unified Process (RUP) methodology is representing software requirement. The obtained features are being complemented with attributes and documented in form of RUP artifact like Requirement management plan, Vision document dan Glosssary. The final activity in this research is assesing the validity and reliability of the obtained feature, by making comparation to the commercial software functions."

"PT Bank Negara Indonesia (Persero) Tbk (BNI) merupakan salah satu perusahaan perbankan di Indonesia yang melayani nasabahnya dengan baik. Meskipun demikian, BNI berupaya untuk selalu meningkatkan layanan terhadap nasabahnya dengan menciptakan aplikasi BNI Call. Akan tetapi, BNI Call yang diciptakan belum berhasil untuk mencapai target pengguna yang diinginkan BNI. Berangkat dari permasalahan tersebut penelitian ini melakukan evaluasi menggunakan usability testing dan kuesioner System Usability Scale (SUS) terhadap aplikasi BNI Calls saat ini ke 20 partisipan penelitian. Hasilnya membuktikan bahwa kondisi aplikasi BNI Call saat ini membutuhkan perbaikan karena memperoleh nilai SUS 31,25 dengan predikat poor. Selanjutnya, dilakukan perancangan rekomendasi desain interaksi alternatif menggunakan metode User Centered Design (UCD) dari hasil evaluasi yang sebelumnya dilakukan. Setelah rancangan tercipta, dilakukan proses evaluasi kembali terhadap rancangan yang membuktikan bahwa rancangan desain interaksi alternatif memiliki usability yang baik karena memperoleh nilai SUS sebesar 78,75 dengan predikat good.

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PT Bank Negara Indonesia (Persero) Tbk (BNI) is one of the banking companies in Indonesia that serves its customers well. Nevertheless, BNI strives to always improve services to its customers by creating the BNI Call application. However, the BNI Call that was created has not succeeded in achieving the user target BNI wanted. Based on these problems, this study evaluates using usability testing and the System Usability Scale (SUS) questionnaire on the current BNI Calls application to 20 research participants. The results prove that the current condition of the BNI Call application requires improvement because it has a SUS score of 31.25 with a poor predicate. Next, an alternative interaction design recommendation was designed using the User Centered Design (UCD) method from the results of the previous evaluation. After the design was created, a re-evaluation process was carried out on the design which proved that the alternative interaction design design had good usability because it obtained an SUS score of 78.75 with a good predicate."

"Pandemi COVID-19 telah berdampak ke segala aspek kehidupan sejak Maret 2020 lalu. Melihat karakteristik virus COVID-19, diperlukan deteksi kasus sedini mungkin dengan melakukan pengawasan, identifikasi kasus, penjagaan komunikasi publik, dan juga interupsi transmisi komunal. Selain dengan menerapkan protokol kesehatan dengan ketat, Kementrian Kominfo RI merilis aplikasi PeduliLindungi sebagai upaya membantu pemerintah dalam menghentikan penyebaran COVID-19. PeduliLindungi dapat membantu dalam melakukan tracing, mendukung program vaksinasi, dan juga notifikasi zona. Aplikasi PeduliLindungi dapat bekerja dengan optimal bila diimbangi dengan partisipasi masyarakat untuk menggunakannya, namun masih terdapat masalah usability pada aplikasi PeduliLindungi yang memengaruhi pengalaman yang dirasakan pengguna. User experience dan usability berperan penting dalam penerimaan sebuah teknologi, sehingga dilakukan evaluasi user experience lebih lanjut aplikasi PeduliLindungi agar aplikasi lebih mudah untuk digunakan. Evaluasi dilakukan dengan usability testing dan mengukur performance metrics, self-reported metrics, dan issue-based metrics. Setelah melakukan evaluasi experience pengguna, dihasilkan rancangan interface aplikasi yang baru. Hasil rancangan interface yang baru berhasil meningkatkan user experience pengguna berdasarkan performance metrics.

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The COVID-19 pandemic has impacted all aspects of life since March 2020. Looking at the characteristics of the COVID-19 virus, it is necessary to detect cases as early as possible by conducting surveillance, case identification, maintaining public communication, and also interrupting communal transmission. In addition to strictly implementing health protocols, the Indonesian Ministry of Communication and Informatics released the PeduliLindung application as an effort to support the government in stopping the spread of COVID-19. PeduliLindungi assists in tracing, support vaccination programs, and also provide zone notifications. PeduliLindung is only be able to work optimally if it is balanced with community participation to use it, however usability problems are still found in PeduliLindung which affect the experience from user. User experience and usability play an important role in the acceptance of a technology, so a further evaluation of the user experience of the PeduliLindung application was carried out with the purpose of making the the application easier to use. Evaluation was done by usability testing and measuring performance metrics, self-reported metrics, and issue-based metrics. After evaluating the experience user, improved interface design is generated. The results of the improved interface design succeeded in improving user experience based on performance metrics."