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"Layanan perpustakaan memiliki peranan yang cukup penting di dalam sebuah penyelenggaraan perpustakaan. Kualitas layanan perpustakaan menjadi indikator keberhasilan suatu institusi perpustakaan. Untuk itu, peningkatan kualitas layanan perpustakaan perlu menjadi prioritas utama Lembaga perpustakaan. Salah satu upaya yang dapat dilakukan adalah dengan meningkatkan kualitas sumber daya manusia khususnya yang bertugas di layanan perpustakaan, melalui pelatihan. Diklat layanan perpustakaan merupakan diklat teknis yang diselenggarakan oleh pusat pendidikan dan pelatihan perpustakaan nasional. Diklat ini bertujuan untuk meningkatkan pengetahuan dan keterampilan peserta dalam memberikan layanan perpustakaan. Namun, teridentifikasi bahwa proses penciptaan pengetahuan di dalam diklat layanan kurang sesuai dengan ekspektasi dan kebutuhan peserta diklat. Hal ini terjadi karena adanya kesenjangan pengetahuan sesama peserta diklat, sesama SDM di penyelenggara diklat dan antara peserta diklat dan penyelenggara diklat. Kesenjangan pengetahuan tersebut tetap terpelihara seiring terselenggaranya diklat layanan. Upaya alternatif yang dapat dilakukan untuk menjembatani kesenjangan tersebut antara lain melalukan analisis kebutuhan diklat, evaluasi pascadiklat layanan dan meningkatkan koordinasi dan komunikasi antar unit di pusat pendidikan dan pelatihan.

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Library services have an important role in a library operation. The quality of library services determines the succesfull indicator of a library institution. For this reason, improving the quality of library services needs to be main priority for library institutions. One of the efforts to be done is to improve the quality of human resources through training, especially those assigned in library services. Library service training is a technical training that is managed by the Education and Training Cente of National Library of Indonesia. This training aims to increase the knowledge and skills of participants in providing library services. However, it was identified that the process of knowledge creation in the library service training was not in accordance with the expectations and needs of the training participants. It happens as knowledge gap among participants, among units in education and training centre, and also between participants and the training host (education and training centre) occur. Alternative efforts that could be done to fill in the gaps are conducting training need analysis, post training evaluation, and increasing the coordination and communication among units in the education and training centre."

"[ ABSTRAKAnggota Koordinator wilayah Korwil Direktorat Jenderal Kependudukan dan Pencatatan Sipil Ditjen Dukcapil Kementerian Dalam Negeri memiliki tugas dalam memberikan fasilitasi dan pendampingan teknis bagi Provinsi dan Kabupaten Kota selaku pelaksana pelayanan secara langsung kepada masyarakat dalam bidang administrasi kependudukan dan pencatatan sipil anggota Korwil harus memiliki pengetahuan yang sama dalam memberikan informasi pengetahuan maupun pendampingan teknis terhadap permasalahan yang ada ditingkat Kabupaten Kota Kurangnya pemerataan pengetahuan antar anggota Korwil memberikan dampak terhadap tingkat penyelesaian kasus didaerah Penelitian ini bertujuan untuk merancang knowledge management system yang dapat diterapkan bagi anggota Korwil Ditjen Kependudukan dan Pencatatan Sipil Kementerian Dalam Negeri Metodologi yang digunakan adalah analisis faktor kontingensi untuk menentukan proses knowledge management yang tepat Hasil penelitian menunjukkan bahwa proses knowledge management yang dapat diterapkan adalah Socialization for Knowledge Sharing Exchange Direction Socialization for Knowledge Discovery dan Externalization Fitur yang dikembangkan adalah manajemen dokumen manajemen pengalaman pengetahuan pencarian dokumen artikel berita dokumentasi artikel forum diskusi chatting dan FAQ Frequently Asked Question

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ABSTRACTDistrict coordinator member of Directorate General of Population and Civil Registration of the Ministry of Home Affairs has a job in giving facilitation and assistance technical for province and regency city as implementer of servicing directly to society in demography administration sector and civil registration District coordinator member must have the same knowledge in giving information knowledge and technical of servicing to the problem of regency city The decreasing of knowledge level among district coordinator member give consequence to level of case finishing in territory The purpose of this research is for planning knowledge management system that can be used for district coordinator member Directorate General of Population and Civil Registration of the Ministry of Home Affairs The method that is used contingency factor analysis for determining knowledge management process accurately The result of research indicates that knowledge management process that can be used is socialization for knowledge sharing exchange direction socialization for knowledge discovery and externalization The feature that be developed is management of document management of experience knowledge searching document article news article documentation discussion forum question answer FAQ and chatting ;District coordinator member of Directorate General of Population and Civil Registration of the Ministry of Home Affairs has a job in giving facilitation and assistance technical for province and regency city as implementer of servicing directly to society in demography administration sector and civil registration District coordinator member must have the same knowledge in giving information knowledge and technical of servicing to the problem of regency city The decreasing of knowledge level among district coordinator member give consequence to level of case finishing in territory The purpose of this research is for planning knowledge management system that can be used for district coordinator member Directorate General of Population and Civil Registration of the Ministry of Home Affairs The method that is used contingency factor analysis for determining knowledge management process accurately The result of research indicates that knowledge management process that can be used is socialization for knowledge sharing exchange direction socialization for knowledge discovery and externalization The feature that be developed is management of document management of experience knowledge searching document article news article documentation discussion forum question answer FAQ and chatting , District coordinator member of Directorate General of Population and Civil Registration of the Ministry of Home Affairs has a job in giving facilitation and assistance technical for province and regency city as implementer of servicing directly to society in demography administration sector and civil registration District coordinator member must have the same knowledge in giving information knowledge and technical of servicing to the problem of regency city The decreasing of knowledge level among district coordinator member give consequence to level of case finishing in territory The purpose of this research is for planning knowledge management system that can be used for district coordinator member Directorate General of Population and Civil Registration of the Ministry of Home Affairs The method that is used contingency factor analysis for determining knowledge management process accurately The result of research indicates that knowledge management process that can be used is socialization for knowledge sharing exchange direction socialization for knowledge discovery and externalization The feature that be developed is management of document management of experience knowledge searching document article news article documentation discussion forum question answer FAQ and chatting ]"