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"Perubahan lingkungan bisnis yang dinamis dan disruptif memaksa manajemen untuk memiliki strategi dalam melakukan pengelolan SDM secara memadai. SDM memiliki peran kritikal dalam mencapai kinerja organisasi melalui dukungan job resources yang berasal dari lingkungan bekerja. Perubahan paradigma pada sektor publik terhadap pengelolaan SDM semakin menuju ke arah yang efektif dan efisien. Penelitian ini dilakukan untuk menganalisis hubungan antara perceived organizational support (POS) dan servant leadership terhadap employee performance melalui peran mediasi work engagement pada Aparatur Sipil Negara (ASN) Organisasi Keuangan Pemerintah. Penelitian ini dilakukan dengan melakukan cross-sectional study melalui survei kuesioner google form dengan sampel sebanyak 305 responden ASN yang berkedudukan di Kantor Pusat Organisasi Keuangan Pemerintah. Teknik analisis data dilakukan dengan menggunakan metode Covariance Based – Structural Equation Modeling (CB-SEM). Hasil penelitian menunjukkan bahwa POS dan servant leadership memiliki pengaruh positif signifikan terhadap work engagement. Selanjutnya, work engagement mampu memediasi secara penuh dan signifikan hubungan POS dan servant leadership terhadap employee performance, serta work engagement memiliki pengaruh positif signifikan terhadap employee performance. Penelitian ini memiliki kontribusi terhadap implikasi manajerial untuk dapat diterapkan bagi organisasi, pimpinan, dan individu pada sektor publik terkait konsep yang berkaitan dengan variabel yang diteliti.

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The dynamic and disruptive business environment necessitates management to adopt adequate human resource management strategies. Human resource management plays a critical role in achieving organizational performance through job resources support from the work environment. Paradigm shifts in the public sector toward more effective and efficient human resource management have been observed. This study aims to analyze the relationship between perceived organizational support (POS) and servant leadership on employee performance, mediated by work engagement, among Civil Servants (ASN) in Government Financial Organizations. A cross-sectional study using a survey questionnaire through Google Form was conducted, with a sample of 305 respondents comprising ASN at the Central Office of Government Financial Organizations. The data analysis was performed using Covariance-Based Structural Equation Modeling (CB-SEM). The research findings reveal that both POS and servant leadership have a significant positive impact on work engagement. Furthermore, work engagement fully mediates the relationship between POS, servant leadership, and employee performance, with work engagement also significantly influencing employee performance. This research offers managerial implications that can be applied to organizations, leaders, and individuals in the public sector concerning the concepts related to the variables under study."

"Kepemimpinan merupakan salah faktor yang penting untuk efektivitas organisasi, bahkan juga mempengaruhi hampir semua kehidupan manusia. Mengidentifikasi kepemimpinan yang melayani sebagai pendorong penting dari upaya organisasi. Servant leadership meningkatkan efektivitas dalam organisasi yaitu dengan menumbuhkan motivasi kerja karyawan, memfasilitasi perkembangan karyawan melalui transfer ilmu dan pengalaman sehingga performa kinerja karyawan meningkat. Diharapkan leader atau atasan pada perusahaan yang memiliki gaya kepemimpinan servant leadership akan memiliki pengaruh langsung terhadap knowledge sharing, work motivation, dan work performance kepada karyawan perusahaan. Pada akhirnya, tujuan penelitian ini yaitu Pengaruh Langsung Servant Leadership Terhadap Work Performance, Pengaruh Tidak Langsung Servant Leadership terhadap Work Performance dimediasi oleh Knowledge Sharing, dan Pengaruh Tidak Langsung Servant Leadership terhadap Work Performance dimediasi oleh Work Motivation.

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Leadership is an important factor for organizational effectiveness, it even affects almost all human life. choose leadership that serves as an important driver of the organization's efforts. Servant leadership increases effectiveness in the organization, namely by growing employee motivation, developing employees through the transfer of knowledge and experience so that employee performance increases. It is expected that leaders or subordinates in companies that have a servant leadership leadership style will have a direct influence on knowledge sharing, work motivation, and performance to company employees. In the end, the purpose of this research is the Direct Effect of Servant Leadership on Work Performance, Indirect Effect of Servant Leadership on Work Performance mediated by Knowledge Sharing, and Indirect Effect of Servant Leadership on Work Performance mediated by Work Motivation."

"Perubahan besar yang dipicu oleh globalisasi dan pandemi COVID-19 telah menuntut adaptasi dan kreativitas dalam dunia kerja, khususnya di era digital. Generasi milenial dan gen Z, yang mendominasi tenaga kerja saat ini memiliki peran penting dalam menciptakan keunggulan kompetitif dan menjaga keberlanjutan organisasi khususnya startup. Penelitian ini bertujuan untuk mengukur dan menganalisis seberapa besar pengaruh perceived authentic leadership, organizational identification, dan terhadap employee creativity yang dimediasi oleh work engagement pada pekerja startup di Jabodetabek. Penelitian ini menggunakan metodologi berbasis survey menggunakan kuesioner online dengan penilaian menggunakan Skala Likert. Data 243 orang responden dianalisis menggunakan teknik partial least squares structural equation modeling (PLSSEM). Hasil penelitian menunjukkan bahwa perceived authentic leadership dan organizational identification berpengaruh positif terhadap employee creativity, baik secara langsung maupun melalui mediasi work engagement.

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Significant changes triggered by globalization and the COVID-19 pandemic have required adaptation and creativity in the world of work, especially in the digital era. The millennial and Z generation, which dominate the workforce today, have an essential role in creating competitive advantages and maintaining the sustainability of organizations, especially startups. This research aims to measure and analyze the influence of Perceived Authentic Leadership, Organizational Identification, and Employee Creativity mediated by Work Engagement in millennial employees who work in startups (Jabodetabek). This research uses a survey-based methodology using an online questionnaire with assessments using a Likert Scale. Data from 243 respondents was analyzed using the partial least squares structural equation modeling (PLS-SEM) technique. The research results show that perceived authentic leadership and organizational identification positively affect employee creativity, both directly and through the mediation of work engagement."

"Penelitian ini dilakukan untuk menganalisis dan menguji pengaruh servant leadership dan symmetrical communication terhadap employee advocacy dengan mempertimbangkan faktor mediasi oleh employee empowerment dan organizational citizenship behavior pada Pegawai Negeri Sipil di Direktorat Jenderal Pajak. Pengumpulan data dilakukan melalui kuesioner online dan dikumpulkan sejumlah 418 responden dari jenjang jabatan tertentu. Aplikasi SPSS dan metode Structural Equation Modelling dengan aplikasi LISREL digunakan dalam analisis statistik data penelitian. Hasil penelitian menunjukkan bahwa terdapat pengaruh yang signifikan dan positif dari employee empowerment dan organizational citizenship behavior dalam memediasi pengaruh servant leadership dan symmetrical communication terhadap employee advocacy. Organisasi disarankan untuk meningkatkan pengembangan servant leadership dan mempertahankan komunikasi yang efektif dalam membangun aktivasi employee advocacy yang positif dan terlaksana oleh seluruh pegawai. Kemudian, implikasi manajerial dalam penelitian ini menggarisbawahi pentingnya peningkatan servant leadership dan symmetrical communication dalam meningkatkan dan memfasilitasi employee advocacy melalui peningkatan peran employee empowerment dan organizational citizenship behavior.

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This research was conducted to analyze and test the effect of servant leadership and symmetrical communication on employee advocacy by considering the mediating factors by employee empowerment and organizational citizenship behavior of the Civil Servants at the Directorate General of Taxes. Data collection was carried out through online questionnaires and managed to collect as many as 418 respondents from certain positions. The SPSS application and the Structural Equation Modeling method with the LISREL application are used in the statistical analysis of research data. The results of the study show that there is a significant and positive effect of employee empowerment and organizational citizenship behavior in mediating the effect of servant leadership and symmetrical communication on employee advocacy. Organizations are advised to improve servant leadership development and maintain effective communication in building positive employee advocacy activation and carried out by all employees. Then, the managerial implications in this study underscore the importance of increasing servant leadership and symmetrical communication in enhancing and facilitating employee advocacy through increasing the role of employee empowerment and organizational citizenship behavior."

"Penelitian ini bertujuan untuk mengetahui pengaruh employee engagement dan servant leadership terhadap organizational citizenship behavior dengan mediasi organizational commitment. Data dikumpulkan melalui kuesioner dan dianalisis menggunakan Structural Equation Modeling. Sejumlah 353 (tiga ratus lima puluh tiga) pegawai Sekretariat Jenderal Kementerian Keuangan berpartisipasi menjadi sampel penelitian. Hasil penelitian ini menunjukkan bahwa employee engagement, servant leadership, dan organizational commitment berpengaruh positif terhadap organizational citizenship behavior. Selanjutnya, employee engagement memiliki pengaruh positif terhadap organizational commitment sedangkan servant leadership tidak memiliki pengaruh terhadap organizational commitment. Diperoleh hasil pula bahwa organizational commitment memediasi antara employee engagement terhadap organizational citizenship behavior dengan sifat mediasi parsial, namun organizational commitment tidak memediasi antara servant leadership terhadap organizational citizenship behavior. Hasil penelitian ini dapat dijadikan dasar dalam memberikan implikasi manajerial untuk praktik manajemen yang dapat dijalankan organisasi dalam mengidentifikasi permasalahan dan menerapkan solusi yang berkaitan dengan variabel-variabel dalam penelitian serta mengelaborasi faktor yang dapat meningkatkan organizational citizenship behavior yang secara paralel juga dapat meningkatkan kinerja dari organisasi.

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This research aims to determine the influence of employee engagement and servant leadership on organizational citizenship behavior with the mediation of organizational commitment. Data was collected through questionnaires and analyzed using Structural Equation Modeling. A total of 353 (three hundred and fifty three) employees of the Secretariat General of the Ministry of Finance participated as research samples. The results of this research show that employee engagement, servant leadership, and organizational commitment have a positive effect on organizational citizenship behavior. Furthermore, employee engagement has a positive influence on organizational commitment, while servant leadership has no influence on organizational commitment. The results also obtained that organizational commitment mediates between employee engagement and organizational citizenship behavior with partial mediation properties, but organizational commitment does not mediate between servant leadership and organizational citizenship behavior. The results of this research can be used as a basis for providing managerial implications for management practices that organizations can carry out in identifying problems and implementing solutions related to the variables in the research as well as elaborating on factors that can improve organizational citizenship behavior which in parallel can also improve organizational performance."

"Penelitian ini bertujuan mengetahui apakah intervensi pelatihan servant leadership dan peningkatan awareness pada pimpinan dapat meningkatkan motivasi kerja pegawai di Balai Besar POM Propinsi X. Intervensi didasarkan pada penelitian motivasi kerja 46 pegawai. Servant leadership pada pimpinan BBPOM Propinsi X diukur melalui Servant Leadership Scale (Barbuto dan Wheeler, 2006). Hasil analisis regresi menunjukkan bahwa motivasi kerja pegawai ditentukan oleh 88,6% servant leadership dan 90% kepuasan atas gaji. Peneliti merancang pelatihan servant leadership pada pimpinan dengan fokus pada dimensi organizational stewardship dan persuasive mapping yang rendah agar semua dimensi servant leadership yang dimiliki pimpinan lengkap, dan dapat berfungsi optimal. Oleh karena itu, disarankan untuk meninjau besaran gaji pegawai secara periodik. Dengan adanya intervensi pelatihan servant leadership akan dapat meningkatkan semangat dan motivasi kerja selama memberikan pelayanan yang baik dan optimal kepada masyarakat. Pimpinan juga perlu menyadari bahwa motivasi kerja pegawai dipengaruhi juga oleh kepuasan atas gaji.

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The research aimed determine the effect of servant leadership's training and increasing awareness for leaders as intervention program will increase the employee's work motivation in Balai Besar POM Propinsi X. The intervention based on work motivation's research of 46 employees. Servant leadership for leaders in BBPOM Propinsi X measured by Servant Leadership Scale's instrument (Barbuto and Wheeler, 2006). The result of analysis regression shows that employee's work motivation determined by 88,6% servant leadership and 90% pay satisfaction. Researcher designs servant leadership's training for leaders focusing on lower result of organizational stewardship and persuasive mapping dimension, in order to servant leadership's dimensions that owns by the leaders is comprehensive and can be functioned optimally. With the servant leadership's training intervention, it will be able to improve encouragement and work motivation during giving good and optimal service to the public. Leaders also have to aware that employee's work motivation affected by pay satisfaction. Thus, the suggestion is to look deeper on how much the employee's salary and review it periodically."

"Topik generasi milenial di tempat kerja telah menarik perhatian karena pekerja dari generasi ini mengalami peningkatan jumlah di dalam organisasi. Karena jumlah pekerja milenial yang signifikan di masa depan, mereka diharapkan dapat berkontribusi pada kesuksesan organisasi. Studi telah mengakui peran penting innovative work behavior dalam menciptakan inovasi di organisasi. Perilaku ini juga dipengaruhi oleh pengaturan organisasi, seperti gaya kepemimpinan. Dibandingkan dengan gaya kepemimpinan tradisional, servant leadership berfokus pada pengelolaan karyawan melalui tindakan penuh perhatian dan kepedulian. Diketahui pula job crafting telah terbukti memainkan peran penting dalam kesuksesan karier individu. Penelitian ini mengusulkan dan menguji pengaruh servant leadership terhadap work engagement dan innovative work behavior. Penelitian ini juga mengkaji peran dari mediasi job crafting. Penelitian ini menggunakan desain kuantitatif dengan menggunakan survei terhadap 204 responden milenial dari berbagai sektor pekerjaan di Indonesia. Hasil penelitian menunjukkan bahwa servant leadership berpengaruh positif dan signifikan terhadap dan innovative work behavior dan work engagement. Temuan lebih lanjut menunjukkan bahwa job crafting memiliki efek mediasi pada hubungan servant leadership terhadap work engagement dan tidak memiliki efek mediasi pada servant leadership dan innovative work behavior karyawan.

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The topic of the millennial generation in the workplace has driven attention as members of this cohort have formed a growing increase in organisations. Due to the significant number of millennial workers in the future, they are also expected to contribute to organization success. Studies have acknowledged the important role of employee innovative work behavior in facilitating innovations at organizations. This behavior is also influenced by organizational settings, such as the leadership style. Compared to the traditional leadership styles, servant leadership is expected to change the hierarchical perspective by focusing on managing employees through considerate action and caring. It is also known that job crafting has been shown to play an important role in individual career success. This study proposes and examines the effect of servant leadership on work engagement and innovative work behavior. The study employed a quantitative design using surveis to 204 millennial respondents from various work sectors in Indonesia. The results show that servant leadership will have a positive and significant effect on innovative behavior. Further findings indicate that job crafting has a mediating effect on the relationship of servant leadership to work engagement and no mediaton effect between servant leadership and employee’s innovative work behavior. "

"ABSTRAKStudi pada kajian ini bertujuan untuk menganalisis pengaruh dari perceived organizational support, quality of worklife dan employee engagement terhadap employee performance di Inspektorat Jenderal Kementerian Perdagangan. Inspektorat Jenderal sebagai peraih WTA-ZI tahun 2017 dan nilai terbaik untuk implementasi SAKIP tahun 2017 di lingkungan Kementerian Perdagangan. Data dalam penelitian ini dikumpulkan melalui kuisioner yang dibagikan kepada 104 pegawai dan studi literatur yang didapatkan dari Sekretariat Inspektorat Jenderal. Metode analisis yang digunakan yaitu analisis deskriptif dan pendekatan SEM yang dalam pengolahan datanya menggunakan aplikasi software SMARTPLS3. Hasil dalam pengolahan data yang dilakukan terhadap 104 pegawai negeri sipil pada Inspektorat Jenderal menunjukan bahwa perceived organizational support dan quality of worklife mempunyai pengaruh secara signifikan terhadap employee engagement namun tidak berpengaruh secara signifikan terhadap employee performance.Sedangkan employee engagement berpengaruh secara signifikan terhadap employee performance. Berdasarkan uji hubungan tidak langsung perceived organizational mempunyai pengaruh terhadap employee performance melalui mediasi employee engagement dan variabel quality of worklife mempunyai pengaruh terhadap employee performance melalui mediasi employee engagement.

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ABSTRACTThe study of this study aims to analyze the effect of perceived organizational support, quality of work life and employee engagement to employee performance in the Inspectorate General of the Ministry of Commerce. Inspectorate General as WTA ZI winner in 2017 and the best value for SAKIP implementation in 2017 within Ministry of Trade. The data in this study were collected through questionnaires distributed to 104 employees and literature studies obtained from the Secretariat of the Inspectorate General. The analytical method used is descriptive analysis and SEM approach in the data processing using SMARTPLS3 software application. The results of data processing performed on 104 civil servants at the Inspectorate General showed that perceived organizational support and quality of worklife had significant influence on employee engagement but did not significantly influence employee performance. While employee engagement had significant effect on employee performance. Based on perceived organizational indirectness test have influence to employee performance through mediation of employee engagement and variable quality of worklife have influence to employee performance through mediate employee engagement. "

"Tujuan dari penelitian ini adalah untuk mencari tahu pengaruh dari perceived organizational support (POS) terhadap work engagement, dengan self-efficacy sebagai mediasi. Work engagement yang baik dalam lingkungan kerja memberikan perusahaan karyawan yang lebih produktif dan berkualitas, sehingga menjadi sebuah fenomena yang penting untuk diperhatikan. Penelitian ini mengambil sampel dari PT. XYZ, sebuah perusahaan radio terestrial yang berlokasi di Jakarta, Indonesia, dengan jumlah sampel 139 responden. Penelitian ini menemukan bahwa terdapat hubungan langsung antara POS dengan work engagement, dan diantaranya terdapat self-efficacy yang terbukti menjadi sebuah faktor mediasi.

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The aim of this study was to investigate the effects of perceived organizational support (POS) towards work engagement with self-efficacy as mediator. Work engagement influences employees to be more productive and engaged in their job, which makes the topic very important in ensuring a firm?s quality of employees. This study is conducted in PT. XYZ, a terestrial radio broadcasting company bsesd in Jakarta, Indonesia. The respodents fort this research are 139 employees. The result of this research shows the significant effect of POS to work engagement, with self-efficacy as an underlying factor in it's relationship"

"Meningkatkan kinerja karyawan menjadi fokus salah satu otoritas layanan publik di Indonesia untuk meningkatkan kualitas layanan publik pada kinerja yang akan datang disebabkan oleh penurunan indeks kepuasan masyarakat di tahun 2021 bila dibandingkan dengan periode sebelumnya. Banyak penelitian menunjukkan bahwa OCB diperlukan untuk meningkatkan kualitas layanan dan kinerja secara keseluruhan dalam organisasi sektor publik. Penelitian ini menguji pengaruh servant leadership (SL) terhadap organizational citizenship behavior (OCB) melalui peran mediasi public service motivation (PSM) dan affective commitment (AC). Model ini diuji menggunakan CB-SEM untuk menganalisis data dan menguji hipotesis penelitian. Temuan menunjukkan hubungan positif antara servant leadership dengan OCB (OCBI & OCBO), PSM, dan AC. Penelitian juga menemukan bahwa PSM dan AC memiliki pengaruh positif terhadap OCBI & OCBO serta memediasi hubungan antara SL dan OCBI serta OCBO. Hasil penelitian memberikan wawasan penting tentang bagaimana sektor publik dapat mengidentifikasi, mengembangkan, dan mempertahankan servant leader untuk memotivasi OCB karyawan.

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Improving employee performance has become a focus for public service authorities in Indonesia to enhance the quality of public services, as evidenced by a decline in the satisfaction index in 2021 compared to previous periods. Numerous studies have highlighted the importance of organizational citizenship behavior (OCB) in enhancing service quality and overall performance within the public sector organizations. This study examines the influence of servant leadership (SL) on OCB through the mediating roles of public service motivation (PSM) and affective commitment (AC). The proposed model is tested using covariance-based structural equation modeling (CB-SEM) to analyze the data and test the research hypotheses. The findings demonstrate a positive relationship between servant leadership and OCB (OCBI & OCBO), PSM, and AC. The study also reveals that PSM and AC have a positive influence on OCBI & OCBO and mediate the relationship between SL and OCBI as well as OCBO. These research findings provide crucial insights into how the public sector can identify, develop, and retain servant leaders to promote employee OCB."