Hasil Pencarian  ::  Simpan CSV :: Kembali

"Despite the pressure for local councils to follow the lead of the private sector and develop shared service and partnership arrangements, the barriers in terms of culture, differences in priorities across councils and lack of experience are formidable - yet this is the most likely source of meeting government targets for reduced overheads and improved organizational effectiveness. By using extensive case studies drawn from across local councils in England, Ray Tomkinson explains the implications of sharing service delivery, addresses concerns about loss of control and accountability, and demonstrates the potential advantages. He shows how to set up collaborative ventures, formal partnerships, shared service centres or special purpose vehicles, while pointing out possible pitfalls, thus enabling senior managers to follow all the necessary project steps to create an appropriate shared service. It seeks to examine the evidence of the cost, effectiveness and quality improvements achieved from sharings. This ground-breaking book has been written for everyone in local government; it explores the political and cultural barriers, and legislative/legal framework for joint workings, explains how to find an appropriate governance vehicle, and how to gain the commitment of partners. It deals with political and managerial concerns, risk aversion and parochial issues, and the possible impact on the reputation and performance of both sharers. Shared Services in Local Government is the only comprehensive study for the UK and it will ensure any public sector organization pursuing this route is able to approach the task of creating a shared service with a real understanding of the issues involved."

"Saat ini banyak bermunculan jasa pengiriman paket barang. Hal ini memicu perusahaan pengiriman paket barang memberikan kualitas layanan yang baik kepada para konsumennya. PT Pos Indonesia merupakan BUMN yang bergerak di bidang jasa pengiriman surat dan paket. PT Pos Indonesia sedang berusaha meningkatkan kualitas layanannya untuk mengambil kembali pangsa pasar pengiriman paket barang. Dalam upaya meningkatkan kualitas layanannya diperlukan sebuah metode pengukuran kualitas layanan yang bisa memberikan gambaran secara akurat penilaian kualitas menurut persepsi pelanggan. Artificial Neural Network (ANN) merupakan salah satu bagian dari data mining yang dapat digunakan untuk pengukuran kualitas. Namun, ANN memiliki keterbatasan dalam penentuan nilai parameter yang digunakan. Penelitian ini bertujuan mengintegrasikan Genetic Algortihm dan ANN untuk mengoptimasi nilai paramater sehingga diperoleh hasil pengukuran kualitas yang akurat. Data penilaian kualitas menurut persepsi pelanggan diperoleh melalui survey menggunakan kuesioner. Hasil pengukuran kualitas menggunakan integrasi ANN-GA menunjukkan bahwa nilai kualitas layanan paket barang PT Pos Indonesia secara keseluruhan sudah baik. Selain itu, performa hasil pengukuran menggunakan integrasi ANN-GA lebih bagus daripada menggunakan metode ANN.

---

Today many emerging parcel delivery services. This triggers the parcel delivery company provide good quality service to its customers. PT Pos Indonesia is a state-owned enterprise engaged in mail and parcel delivery services. PT Pos Indonesia is trying to improve the quality of its services to take back market share package delivery goods.

In an effort to improve service quality required a method of measuring the quality of service that can give an accurate quality assessment according to customer perceptions. Artificial Neural Network (ANN) is one part of data mining that can be used to measure quality. However, ANN has limitations in determining value of the parameters used.

This research aims to integrate Genetic algorithm and ANN to optimize value of parameters in order to obtain an accurate quality measurement results. Data quality assessment according to customers' perceptions obtained through surveys using questionnaires.

Quality measurement results using ANN-GA integration shows that service quality of parcel delivery PT Pos Indonesia as a whole has been good. In addition, the performance measurement results using the integration ANN-GA better than using ANN."

"Penggunaan situs e-commerce meningkat pesat turut meningkatkan penggunaan jasa ekspedisi sebagai penghantar mobilitas barang dari tangan penjual ke tangan pembeli. Mengingat akan peran penting yang dimiliki oleh jasa ekspedisi, semakin banyak bisnis jasa ekspedisi yang bermunculan dan saling bersaing untuk mempertahankan eksistensinya. Untuk menyempurnakan penelitian sebelumnya, penelitian ini menyajikan pembahasan mengenai pengaruh dari variabel service quality, perceived value, trust dan price yang diberikan oleh jasa ekspedisi terhadap timbulnya customer satisfaction dan customer loyalty. Penelitian ini menganalisis data primer dari 217 responden yang didapat melalui penyebaran kuesioner secara online dan mengamati mengenai pengaruh dari setiap variabel menggunakan metode analisis PLS-SEM. Ditemukan bahwa service quality, perceived value, trust, dan price berpengaruh secara positif terhadap customer satisfaction dan customer loyalty. Kemudian, trust mampu memediasi service quality dan perceived value terhadap customer satisfaction secara positif.

---

The use of e-commerce sites has increased rapidly. This also increases the use of expedition services as a carrier for the mobility of goods from the hands of the seller to the hands of the buyer. Considering the important role that shipping services have, more and more shipping service businesses are emerging and competing to maintain their existence. To improve previous research, this study presents a discussion of the effect of the service quality, perceived value, trust, and price variables provided by the expedition service on the emergence of customer satisfaction and customer loyalty. This study analyzed primary data from 217 respondents obtained through the distribution of online questionnaires and observed the effect of each variable using the PLS-SEM analysis method. It was found that service quality, perceived value, trust, and price had a significant effect on customer satisfaction and customer loyalty. Then, trust is able to mediate service quality and perceived value towards customer satisfaction positively."

"Tujuan dari penelitian ini adalah mengembangkan model service contract untuk mengoptimasi keuntungan yang didapat oleh agent dengan tetap dapat diterima oleh client dalam hal harga dan paket service. Model ini dikembangkan dengan single agent dan multi client agar biaya spare part yang harus selalu tersedia dalam stok agent dapat dibagi. Model ini akan diaplikasikan pada mesin CNC sebagai studi kasus dimana mesin tersebut biasanya memiliki komponen yang identik dan dikarenakan tingginya teknologi yang digunakan pada komponen mesin tersebut menjadikan komponen control pada mesin CNC tidak mudah untuk diperbaiki dan membutuhkan waktu yang lama untuk diperbaiki. Penelitian ini menawarkan tiga opsi service contract 1 Agent mengerjakan semua aktivitas maintenance termasuk penggantian spare part. Client membayar biaya tetap dan client tidak akan dibebankan biaya sparepart jika terjadi penggantian, 2 Agent mengerjakan semua aktivitas maintenance termasuk penggantian spare part tetapi biaya sparepart akan dibebankan kepada client. Client membayar biaya tetap tetapi hanya untuk jasa service, 3 Agent mengerjakan aktivitas service dan agent akan membebankan biaya service kepada client setiap kali melakukan aktivitas service. Optimisasi akan dilakukan menggunakan Game Theory untuk memutuskan opsi mana yang akan memberikan keuntungan yang optimal untuk agent dan manfaat untuk client.

---

AbstractThe study aims to develop service contract model to optimize Agent rsquo s profit but still acceptable by Client in term of price and package negotiation. The model developed with one unique Agent and Multi Client in order to be able to share the spare parts cost which should always available at the Agent rsquo s stock. This model will be applied for CNC machine as study case which usually has common spare parts and due to high technology usage most of the spare parts are not easy to repair and will take a long time to repair. This study will offer three options 1 Agent will carry out the service activities including spare part replacement. Client pay fix price and will not charge for any spare parts replacement, 2 Agent will carry out the service activities including spare part replacement but the spare part cost will be charged to Client. Client will pay fix price only for service activities. 3 Agent will carry out the service activities and Agent will charge the service cost every time service activities performed. The optimization will be done by Game Theory to decide which option could give the optimum profit for the Agent and benefit for the Client."

"Tujuan penelitian ini adalah untuk menganalisis bagaimana pengaruh pemberdayaan karyawan terhadap organizational citizenship behavior karyawan shared service PT. Elnusa, Tbk Jakarta. Penelitian ini menggunakan pendekatan kuantitatif. Sampel dalam penelitian ini adalah 63 karyawan tetap non-manajerial PT. Elnusa, Tbk Jakarta dengan menggunakan metode non-probability sampling serta teknik stratified random sampling. Instrumen penelitian ini menggunakan kuesioner dan dianalisis menggunakan linear regression. Hasil penelitian ini menunjukkan bahwa kekuatan hubungan antar variabel pada penelitian ini adalah kuat menuju sangat kuat, dengan angka koefisien sebesar 0.613. Pemberdayaan karyawan yang dilakukan PT. Elnusa, Tbk mempengaruhi organizational citizenship behavior karyawan sebesar 36.6%, sedangkan sisanya sebesar 63.4% dipengaruhi oleh faktor lain.

---

The objective of this research is to analyze how the effect of employee empowerment toward organizational citizenship behavior of shared service employees in PT. Elnusa, Tbk Jakarta. This research applied quantitative approach. The samples of this research are 63 employees of PT. Elnusa, Tbk Jakarta, collected using non-probability sampling and stratified random sampling. This research used questionnaire as research instrument and analyzed with linear regression. The result of this research indicates that the correlation between two variables is strong to very strong. Employee empowerment effects employee?s organizational citizenship behavior equal to 36.6%, and the residue equal to 63.4% affected by other factor."

"Perusahaan baik korporasi maupun BUMN selalu berupaya untuk memenangi pasar dan mencapai tujuan, dan target keuntungan. Perusahaan dapat membuat perencanaan yang terstruktur untuk mengoptimalkan pekerjaan. Dari total 31 proyek pengembangan produk yang dikerjakan tahun 2021, hanya 12 proyek yang telah dan selesai, serta dua proyek lainnya sedang berjalan. Hal tersebut merugikan perusahaan dan berdampak pada penguasaan pasar. Hal tersebut disebabkan tidak adanya pedoman tentang cara untuk melakukan mengembangkan produk perangkat lunak. Dampaknya, banyak proyek yang tidak tepat sasaran, tidak berhasil dieksekusi, dan tidak berhasil mencapai kesepakatan awal. Penelitian ini bertujuan untuk memberikan rekomendasi metodologi pengembangan produk perangkat lunak yang dapat menjadi pedoman bagi perusahaan berdasarkan konsep dari Essence Framework. Penelitian ini menggunakan metode Design Science Research (DSR) dalam melaksanakannya. Penelitian melibatkan tim internal perusahaan melalui Focus Group Discussion (FGD) untuk memberikan informasi artefak dan praktik, memilih artefak dan praktik, dan evaluasi proses. Evaluasi juga diberikan oleh expert dalam sesi Expert Judgement dari lima orang ahli untuk memberikan tanggapan dari eksternal perusahaan. Hasil penelitian menunjukkan sebanyak 24 praktik terpilih yang bersifat iteratif berdasarkan prinsip kerja Agile yang dibagi menjadi tiga aktivitas communication, enam aktivitas planning, tiga aktivitas modelling, enam aktivitas construction, dan enam aktivitas deployment. Praktik tersebut didapatkan dari metode Agile yang paling populer tahun 2021, yakni Scrum, Kanban, Extreme Programming (XP), SAFe, Scrum of Scrums, Enterprise Scrum, Spotify Model, LeSS,dan Nexus, serta dua metode pengembangan perusahaan saat ini, yakni Watefall dan Prototyping.

---

Both corporations and state-owned companies always strive to win the market and achieve their goals and profit targets. Companies can make structured plans to optimize work. By the total of 31 product development projects that will be carried out in 2021, only 12 projects have been completed and 2 others are currently in progress. These are detrimental to the company and has an impact on market share. This is happened because of the absence of guidelines on how to develop software products. As a result, many projects were not on target, were not successfully executed, and failed to reach the initial agreement. This study aims to provide recommendations for software product development methods that can be used as guidelines for companies based on the concept of the Essence Framework. This study uses the Design Science Research (DSR) method. The research involved the company's internal team through Focus Group Discussions (FGD) to provide information on artifacts and practices, select artifacts and practices, and evaluate processes. Evaluation was also given by the expert in the Expert Judgment session of five experts to provide feedback from external companies. The results showed that there were 24 selected iterative practices based on Agile working principles which were divided into three communication activities, six planning activities, three modeling activities, six construction activities, and six deployment activities.These practices are derived from the most popular Agile methods used in 2021, namely Scrum, Kanban, Extreme Programming (XP), SAFe, Scrum of Scrums, Enterprise Scrum, Spotify Model, LeSS, and Nexus, as well as two of the company's current development methods, Waterfall and Prototyping."