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"The main purpose of this paper is to compare and discuss the evolution of six important management systems : Japanese total quality control, total quality management, Deming's system of profound knowledge, business process reengineering, lean thinking and six sigma. Indeed the contribution of this work lies in the concurrent analysis and classification, by the means of a literature review, of the results and critical implementation factors of the six systems. Deming's plan-do-check-act has been used to classify the findings from the literature review."

"It is often said that the only true source of sustained competitive advantage is people. But what does that mean and how can this be measured and managed? How many organizations know whether their human capital outperforms their competitors?, or even whether it improves year-over-year? And what is the strategy for continually improving that performance?"