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"ABSTRAKEkstensi merek vertikal adalah strategi dari perusahaan untuk mengekspansi merek mereka dengan cara membentuk sesuatu yang baru, termasuk merek maupun produk baru. Di dalam ekstensi merek vertikal, terdapat ektensi secara ke atas dan ke bawah. Ekstensi merek biasanya digunakan untuk menambah brand equity atau untuk masuk ke dalam pasar baru, dengan tetap memiliki konsumen yang sekarang dan mendapatkan konsumen baru. Penelitian deskriptif ini bertujuan untuk mengerti perbedaan pada segmenting, targeting and positioning yang digunakan oleh Lexus dan Toyota untuk menemukan kunci perbedaan di dalam komunikasi yang mereka gunakan. Data yang digunakan akan dikumpulkan melalui YouTube untuk mencari iklan dan kampanye dari Lexus-Toyota. Metode analisis konten akan digunakan untuk melihat bagaimana Toyota dan Lexus menerapkan segmenting, targeting and positioning merek mereka dan akan dibandingkan untuk melihat perbedaan antara komunikasinya. Penelitian ini menemukan dari iklan yang telah disusun dan dianalisis bahwa iklan dari Harrier lebih menuju kepada sisi buas dan petualangan, dibandingkan dengan RX yang lebih mewah, dengan teknologi yang paling top dan kekuatan mobil yang kuat. Terlebih lagi, perbedaan mendasarnya ialah bagaimana Toyotamenggunakan differentiated marketing dan Lexus menggunakan concentrated (niche) marketing. Kesamaannya ialah bagaimana kejelasan dari ide- ide kedua merek tersebut telah direpresentasikan dengan sangat jelas dengan kekuatan dan konsistensi di dalam bagaimana ide tersebut diwujudkan.

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ABSTRACTVertical Brand Extension is a strategy of a company to extend their brand by making a new line, including brand or products. In vertical brand extension, there are upward product line extension and downward product line extension. Line extensions usually are used by the company in order to enhance parent brand equity or to tap into a new market, retaining its current consumer and getting the new consumer. Having said that, this descriptive research would like to understand the difference between segmenting, targeting and positioning used by Lexus and Toyota in order to find the key difference in the communication that they use. The data will be collected through scraping the information on YouTube for advertising and campaign event for Lexus-Toyota.Content analysis method will be used for the data by seeing how both Toyota and Lexus segmenting, targeting, and positioning their brand and compare them to the outcome of their communication. The Research found that from the advertisement that has been compiled and analysed, it is generally seen that Harrier s advertisement is more about how it got a wild side and about adventure, while RX s is generally about being luxurious, state-ofart technology and also the powerful ability of the car. Moreover, the main difference is that Toyota uses differentiated marketing while Lexus uses concentrated (niche) marketing. The similarity is that the clarity oftheir idea is presented clearly with strength and the consistency in how the idea is portrayed."

"Penelitian ini bertujuan untuk mengidentifikasi peranan brand hearsay dan brand evidence terhadap satisfaction dan brand attitude dalam membentuk brand loyalty. Studi kasus yang dijadikan objek dalam penelitian ini adalah pengguna jasa penerbangan maskapai AirAsia. Hipotesis pada model penelitian diuji menggunakan metode Partial Least Square (PLS) dengan software SmartPLS. Hasil analisa dari penelitian ini menyatakan bahwa brand hearsay memiliki pengaruh yang signifikan terhadap pembentukan brand loyalty. Demikian pula dengan variabel lainnya seperti brand evidence, satisfaction dan brand attitude memiliki pengaruh terhadap pembentukan brand loyalty.

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This research aims to identify brand hearsay and brand evidence influence to satisfaction and brand attitude in shaping the brand loyalty. Case study explained in this research takes AirAsia airline users as subjects. Hypotheses used are tested using Partial Least Square method with SmartPLS program. This research finds that brand hearsay has significant effect on brand loyalty. Other variables explained before like brand evidence, satisfaction and attitude also has some correlation on brand loyalty. "

"Penelitian ini bertujuan untuk menganalisis loyalitas konsumen dengan mengintegrasikan pengaruh identitas merek baik secara langsung ataupun secara tidak langsung dengan framework tradisional loyalitas merek dengan variabel yang menjadi mediasi yaitu perceived value, kepercayaan konsumen dan brand trust pada industri perawatan wajah pria. Penelitian ini menemukan bahwa identitas merek memberikan peran penting terhadap loyalitas merek dengan memberikan pengaruh positif. Penelitian ini juga mengkonfirmasi keberadaan pengaruh identitas merek secara langsung dan tidak langsung yang signifikan terhadap loyalitas merek. Penelitian ini menggunakan model yang telah dikembangkan oleh He, Li & Harris (2011).

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This paper aims to analyze the consumer's brand loyalty by integrating the brand identity effect both direct and indirect into the brand loyalty traditional framework along with the effects that mediates it such as perceived value, consumer satisfaction and brand trust in male grooming industry. The study found that brand identity provides a significant role towards brand loyalty by providing a positive influence. The study also confirmed the existence of the brand identity significant direct and indirect influences against brand loyalty. The paper use a model that had been developed by He, Li & Harris (2011)."

"Analisis Situasi:

1. Indonesia akan mengalami bonus demografi pada tahun 2030-2040 yang menyebabkan 60% masyarakatnya berada pada rentang usia produktif.
2. Indonesia membutuhkan rencana besar untuk menjadikan fenomena bonus demografi ini sebagai peluang.
3. Dalam cakupan dunia internasional, tahun 2030 nanti 16% populasi merupakan anak muda sehingga dibutuhkan Sumber Daya Manusia (SDM) yang berkualitas sebagai calon pemimpin dunia.
4. IGN memiliki berbagai macam program yang dapat mendukung pengembangan kualitas pemuda.
5. Namun, posisi IGN sebagai brand induk masih belum terlalu diketahui oleh target audiens.
6. Muncul kompetitor yang berusaha untuk meniru acara IGN dan mengecohkan target audiens.

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Situation Analysis:

1. Indonesia will experience a demographic bonus in 2030-2040 which will cause 60% of its population to be in the productive age range.
2. Indonesia needs a big plan to make this demographic bonus phenomenon an opportunity.
3. In the international scope, in 2030, 16% of the population will be young people. That is why, the need for a good quality in youth as a potential leader of the nation is very needed.
4. IGN has a variety of programs that can support the development of youth quality.
5. However, IGN Brand as the 'parent' of its events is still not well-known/ widely recognized by the target audience.
6. There are competitors who are trying to emulate the IGN program(s) and outwit the target audience.

"

"ABSTRAKDunia otomotif merupakan industri yang selalu memiliki inovasi dan menghasilkan produk-produk terbaru, setiap brand berlomba-lomba menghadirkan produk yang terbaik bagi konsumen. Segala hal dilakukan untuk meningkatkan penjualan dan membuat konsumen setia pada brand. Mulai dari membangun citra hingga menonjolkan karakter dari brand merupakan strategi yang dilakukan untuk mendapatkan perhatian dan meningkatkan loyalitas dari konsumen.

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ABSTRACTThe automotive world is an industry that always has the innovation and deliver new products, each brand competes to bring the best products for consumers. Everything is done to increase sales and make consumers loyal to the brand. From image building to highlighting the character of the brand, are the strategies pursued to gain attention and increase the consumer 39 s loyalty."

"[Tujuan dari penelitian ini untuk melihat pengaruh variasi elemen dan melihat perbedaan pengaruh variasi elemen electronic word-of-mouth positif berupa teks dan gambar-teks terhadap sikap merek pada mengguna bus TransJakarta. Tipe penelitian ini adalah field experiment dengan desain randomized between-subject design (pretest & posttest). Terdapat dua kelompok eksperimen yaitu kelompok variasi elemen teks dan gambar-teks. Partisipan (n = 89) adalah pengguna bus TransJakarta yang memiliki aplikasi LINE. Penelitian dilakukan dengan memberikan 28 electronic word-of-mouth positif selama 7 hari melalui grup LINE. Alat ukur sikap merek sudah diadaptasi dari Wu dan Wang (2011). Hasil penelitian menunjukkan bahwa variasi elemen electronic word-of-mouth positif secara signifikan mempengaruhi sikap merek pada pengguna bus TransJakarta dengan nilai (t(88) = 2.930, p < 0.05). selain itu, variasi elemen electronic wordof- mouth tidak berbeda secara signifikan berpengaruh terhadap sikap merek pada pengguna bus TransJakarta dengan nilai (t(87) = 1.679, p > 0.05).

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The purpose of this study was to examine the effect of positive electronic wordof- mouth element variation that are text and text-with-picture towards TransJakarta bus users? brand attitude. This study was field experiment study with randomized between-subject design (pretest & posttest). The participants (n=89) of this study were a TransJakarta user that used TransJakarta at least four days in a week. Researcher divided the participants into two experiment groups, text-only positive electronic word-of-mouth and text-with-picture positive electronic wordof- mouth. The research was done by giving 28 electronic word-of-mouths for 7 days. The brand attitude was measured by using Wu and Wang (2011) brand attitude scale. The findings showed that electronic word-of-mouth element variation affects TransJakarta users? brand attitude (t(88) = 2.930, p < 0.05). The other findings suggest that there was no significant differences of the effects of electronic word-of-mouth on TransJakarta users? brand attitude (t(87) = 1.679, p > 0.05).;The purpose of this study was to examine the effect of positive electronic wordof- mouth element variation that are text and text-with-picture towards TransJakarta bus users? brand attitude. This study was field experiment study with randomized between-subject design (pretest & posttest). The participants (n=89) of this study were a TransJakarta user that used TransJakarta at least four days in a week. Researcher divided the participants into two experiment groups, text-only positive electronic word-of-mouth and text-with-picture positive electronic wordof- mouth. The research was done by giving 28 electronic word-of-mouths for 7 days. The brand attitude was measured by using Wu and Wang (2011) brand attitude scale. The findings showed that electronic word-of-mouth element variation affects TransJakarta users? brand attitude (t(88) = 2.930, p < 0.05). The other findings suggest that there was no significant differences of the effects of electronic word-of-mouth on TransJakarta users? brand attitude (t(87) = 1.679, p > 0.05).;The purpose of this study was to examine the effect of positive electronic wordof- mouth element variation that are text and text-with-picture towards TransJakarta bus users? brand attitude. This study was field experiment study with randomized between-subject design (pretest & posttest). The participants (n=89) of this study were a TransJakarta user that used TransJakarta at least four days in a week. Researcher divided the participants into two experiment groups, text-only positive electronic word-of-mouth and text-with-picture positive electronic wordof- mouth. The research was done by giving 28 electronic word-of-mouths for 7 days. The brand attitude was measured by using Wu and Wang (2011) brand attitude scale. The findings showed that electronic word-of-mouth element variation affects TransJakarta users? brand attitude (t(88) = 2.930, p < 0.05). The other findings suggest that there was no significant differences of the effects of electronic word-of-mouth on TransJakarta users? brand attitude (t(87) = 1.679, p > 0.05).;The purpose of this study was to examine the effect of positive electronic wordof- mouth element variation that are text and text-with-picture towards TransJakarta bus users’ brand attitude. This study was field experiment study with randomized between-subject design (pretest & posttest). The participants (n=89) of this study were a TransJakarta user that used TransJakarta at least four days in a week. Researcher divided the participants into two experiment groups, text-only positive electronic word-of-mouth and text-with-picture positive electronic wordof- mouth. The research was done by giving 28 electronic word-of-mouths for 7 days. The brand attitude was measured by using Wu and Wang (2011) brand attitude scale. The findings showed that electronic word-of-mouth element variation affects TransJakarta users’ brand attitude (t(88) = 2.930, p < 0.05). The other findings suggest that there was no significant differences of the effects of electronic word-of-mouth on TransJakarta users’ brand attitude (t(87) = 1.679, p > 0.05)., The purpose of this study was to examine the effect of positive electronic wordof-

mouth element variation that are text and text-with-picture towards

TransJakarta bus users’ brand attitude. This study was field experiment study with

randomized between-subject design (pretest & posttest). The participants (n=89)

of this study were a TransJakarta user that used TransJakarta at least four days in a

week. Researcher divided the participants into two experiment groups, text-only

positive electronic word-of-mouth and text-with-picture positive electronic wordof-

mouth. The research was done by giving 28 electronic word-of-mouths for 7

days. The brand attitude was measured by using Wu and Wang (2011) brand

attitude scale. The findings showed that electronic word-of-mouth element

variation affects TransJakarta users’ brand attitude (t(88) = 2.930, p < 0.05). The

other findings suggest that there was no significant differences of the effects of

electronic word-of-mouth on TransJakarta users’ brand attitude (t(87) = 1.679, p >

0.05).]"

"Posisi dan citra merek merupakan hal yang sangat penting dan krusial dalam strategi pemasaran. Posisi dan citra merek membentuk asosiasi merek yang kuat kepada konsumen yang ditargetkan dan digunakan untuk membedakan suatu merek dengan pesaingnya Perusahaan harus memahami penilaian konsumen terhadap produk mereka sehingga dapat melakukan strategi pemasaran yang baik untuk meningkatkan posisi mereknya di publik. Pada saat pandemi Covid terutama pada tahun 2021 terdapat fenomena yang unik yaitu permintaan Susu Beruang (Bear Brand) lebih besar dibandingkan pemimpin pasarnya yaitu Susu Ultra meskipun Susu Ultra harganya lebih murah dibandingkan Susu Beruang. Fenomena tersebut ramai didiskusikan di dalam media sosial terutama Twitter mengenai opini dari konsumen terutama dalam pembelian produk susu cair dalam kemasan. Penelitian ini bertujuan untuk mengetahui apakah ulasan teks online dapat memberikan gambaran tentang posisi dan citra merek Susu Beruang menggunakan Analisis sentimen LIWC (Linguistic Inquiry and Word Count) dan PCA (Principal Component Analysis). Kontribusi utama dari penelitian ini adalah penggunaan analisis sentimen berbasis program LIWC untuk memproses ulasan online di twitter yang nantinya akan memberi gambaran posisi merek di PCA melalui perceptual map yang memungkinkan memberikan gambaran posisi merek Susu Beruang terhadap Susu Ultra sebagai kompetitor utamanya. Berdasarkan analisis penulis dapat disimpulkan bahwa LIWC mampu memberikan gambaran terkait citra merek dan posisi merek Susu Beruang dan Susu Ultra. Citra merek didapat dari variabel-variabel yang menggambarkan psikologis konsumen saat menggunakan atau membayangkan merek penelitian. Posisi didapatkan melalui pengolahan PCA yang menggambarkan perbedaan antara variabel yang dominan dalam kedua merek tersebut.

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Position and brand image are very important and crucial in marketing strategy. Brand position and image form strong brand associations with targeted consumers and are used to differentiate a brand from its competitors. Companies must understand consumer ratings of their products so that they can carry out good marketing strategies to improve their brand position in society. During the Covid-19 pandemic, especially in 2021, there was a unique phenomenon, whereby the demand for Bear Brand Milk was greater than the market leader, namely Ultra milk, while Ultra milk was even cheaper than the Bear Brand milk. This phenomenon is widely discussed on social media, especially Twitter regarding opinions from consumers, especially in purchasing packaged liquid milk products. This study aims to determine whether online text reviews can provide an overview of the position and brand image of bear milk using LIWC (Linguistic Inquiry and Word Count) sentiment analysis and PCA (Principal Component Analysis). The main contribution of this study is the use of sentiment analysis based on the LIWC program to process online reviews on Twitter which will later provide an overview of the brand's position in the PCA through a perceptual map that allows providing an overview of the position of the Bear Brand milk brand against Ultra milk as its main competitor. Based on our analysis, we can conclude that LIWC can provide an overview regarding the brand image and brand positioning of Bear milk and Ultra milk. Brand image is obtained from variables that describe psychological variables when using or imagining the focal brands. Brand Position through PCA analysis describes the difference in gain between the dominant variables in the two brands."

"Pendapat yang bertolak belakang mengenai sifat narsisme memberikan landasan ide untuk menjelaskan fenomena narsisme pada seorang CEO dan bagaimana hal tersebut dapat mempengerahui perusahaan yang dipimpinnya, serta memberikan bidang pembelajaran yang menarik untuk ditelusuri lebih dalam. Untuk itu, tujuan dari penelitan ini adalah untuk menyelidiki dan mempelajari sifat narsisme pada CEO dan juga perusahaan yang dipimpinnya, melalui studi kasus perusahaan Gibson Brands Inc. berikut CEO nya, Henry Juszkiewicz. Pengertian dan pemahaman dasar mengenai narsisme akan dijelaskan, berikut dengan hasil hipotesa yang akan mendukung hasil penelitian. Rencana penelitian mencakup metode penelitian yang relevan, pemakaian data yang layak disertai dengan batasan-batasannya, dan teknik yang akurat untuk menganalisa data juga hipotesa. Penelitian di lakukan berdasarkan pokok pembahasan: ldquo;Apakah Henry Juszkiewicz, CEO dari perusahaan Gibson Brands, Inc., adalah CEO yang memiliki sifat narsisme dan Gibson Brands, Inc. sendiri adalah organisasi yang menunjukan kecenderungan narsisme? rdquo;. Jawaban awal dari penelitian ini menunjukan bahwa CEO dari Gibson Brands, Inc. memiliki sifat narsisme, namun perusahaan yg dipimpinnya tidak.

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Contradicting beliefs of narcissistic personality leads to a general motive to explain the phenomenon of narcissistic personality in a CEO and how it affects an organization, as well as providing an interesting field of study to be further examined for management and science purpose. Therefore, the purpose of this study is to investigate narcissism in a CEO and its organization, using Gibson Brands Inc. and its CEO, Henry Juszkiewicz as a study case. Further explanation about the understanding of narcissism will be provided, as well as formulated hypotheses that would support the findings. The research plan will consist of appropriate research methods, proper use of data as well as its limitations, and correct technique to analyze the data and test the hypotheses. Research is based on the central research question ldquo Is Henry Juszkiewicz, the CEO of Gibson Brands, Inc. a narcissistic CEO and Gibson Brands, Inc. itself a narcissistic organization rdquo . The preliminary answer of this study shows that the CEO of Gibson Brands, Inc. is a narcissist while the organization itself is not."

"Alat bantu dalam Pengukuran Kinerja Perusahaan kini semakin menyentuh aspek stratejik dan operasional perusahaan. Apabila sebelumnya kinerja perusahaan hanya diukur berdasarkan tingkat pengembalian dari aset yang berbentuk tangible, kini perusahaan harus lebih berfokus untuk melihat aset intangible mereka sebagai keunggulan kompetitif yang tidak mudah ditiru dan menjadi kunci operasional mereka. Brand equity sebagai sebuah konsep, adalah aset intangible dan intelectual capital yang dapat dijadikan keunggulan kompetitif tersebut. Bagaimana metode pengukuran kinerja brand, nilai moneter yang dihasilkan, hingga risiko investasi terhadap brand adalah sesuatu yang terus dikembangkan dan menjadi perhatian para manajemen, pemegang saham, bahkan masyarakat dan pemerintah. Diharapkan dengan adanya sebuah metode yang mengintegrasikan aspek keuangan (dalam hal ini dengan menggunakan metode SVA) dengan pemasaran (dalam hal ini dilakukan survei terhadap persepsi konsumen dan infrastruktur pembentuk brand equity) dalam pengukuran kinerja dan penciptaan nilai tersebut, akan membantu pihak-pihak yang menaruh kepentingan pada brand yang diukur dalam membuat keputusan dan memberi insight berharga di masa depan."

"Penelitian ini bertujuan untuk menambah pengetahuan mengenai emosi, antesenden, dan konsekuensi Brand Hate pada Facebook-based UPS community. Studi ini merupakan penelitian kualitatif dan menggunakan 1,200 komentar pada Facebook page milik UPS dengan teknik sampling non-probability purposing sampling dan metode analisis tematik untuk menganalisis data. Penelitian ini memberikan wawasan dimana negative past experience, ideology difference, brand image of employee and CEO sebagai antesenden. Negative past experience terdiri dari service failure, poor customer service, system failure, dan perceived price unfairness. Pada akhirnya, Brand Hate mengakibatkan konsekuensi negative word-of-month (nwom), brand revenge, brand switching, brand avoidance, dan communicate with the brand. Service failure sebagai antesenden yang paling dominan menyebabkan emosi anger yang paling banyak berpengaruh dalam konsekunsi nwom. Hasil penelitian ini memberikan implikasi manajerial agar manajemen internal harus memperhatikan aspek kondisi dan waktu dalam 7 R merupakan elemen yang paling disoroti dalam service failure.

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This study aims to increase knowledge about emotions, antecedents, and consequences of Brand Hate in the Facebook-based UPS community. This study is a qualitative research and uses 1,200 comments on UPS's Facebook page using non-probability purposing sampling techniques and thematic analysis methods to analyze the data. This study provides insights where negative past experience, ideology difference, brand image of employees and CEOs serve as antecedents. Negative past experience consists of service failure, poor customer service, system failure, and perceived price unfairness. In the end, Brand Hate resulted in negative word-of-month (nwom) consequences, brand revenge, brand switching, brand avoidance, and communicate with the brand. Service failure as the most dominant antecedent causes the emotion of anger which has the most influence on the consequences of nwom. The results of this study provide managerial implications so that internal management must pay attention to the condition and time aspects in the 7 R's which are the most highlighted elements in service failure."