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Ditemukan 25529 dokumen yang sesuai dengan query
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David H, Yunus
1999
T-Pdf
UI - Tesis Membership  Universitas Indonesia Library
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David H. Yunus
"ABSTRACT
Due to the prolonged economics crisis, the companies in Indonesia have to think
about the survival steps. The productivity, which is ultimately come from the human
resources, has to be retained. The productivity is influenced by the moral and the spirit of
the entire employees which is principally attributed to the job satisfaction.
This report of study has tried to simply measure the degree of employees job
satisfaction (dependent variable) at PT.SBS, a pharmaceutical company in Tambun, West
Java (20 km east of Jakarta). All of the 538 employees, ranging from the level of workers
to supervisor, were given a set of questionnaire containing 8 components of Quality Work
Life/QWL (independent variables), i.e., opportunity to develop capacity, growth and
security, social integration, fair and adequate compensaln, constitutionalism, safe and
healthy work environment, total life space, and social relevance.
The questionnaire consists of 10 demographic questions (age, sex, educational level, etc)
And 29 main questions. The main question has to be answer by choosing the 7 options of
Likert's scale (from l=extremely disagree to 7=strongly agree). The job satisfaction score
is the sum of the mam question value.
After 5 days, 461 questionnaires out of 504 questionnaires received were statistically
analysed by using the program SPSS 7.5 for Windows. First, the frequencies of
demographic data, dependent variable, and independent variables. Second, cross tabulation
of demographic data (no 1-10) toward job satisfaction score. Third, Chi-square tests, for
analysing the dependencies between variables. And finally, the Pearson correlation tests,
for analysing the correlation of the demographic data toward job satisfaction.
This study has shown that, in general, the respondents perceived a slight satisfaction
on their job. Their jobs have never bothered their personal/extra work affair. They neither
satisfied nor dissatisfied (neutral) of their salary earned. But they still express their grateful
of not being a jobless.
Job satisfaction is related to the employee's age. .The older, the higher (positively
correlated). The departments where they being stationed, could influence their sense of
satisfaction. The personnel department seems to be the most favorable. Meanwhile, the QC
department is the most unfavorable.
Job satisfaction is also depends on the employee's job/position. The security officer and
the administration officer indicated the higher satisfaction. But the leader position
(supervisor and group leader) shown lower satisfaction.
ABSTRACT
A cause de la crise economique, il faut que les entfeprises indonesiennes reflechissent
aux mesures pour survivre. La productivite qui est determinee par la ressource humaine
doit etre preserve. La productivite est influencee par le moral et I esprit de tout les
employee qui est determinee fondamentalement par la satisfaction au travail.
Ce rapport detude essaye de mesurer simplement de degre de satisfaction au travail
des employes (variable dependante) chez PT.SBS, une entreprise pharmaceutique a
Tambun, ouest Java (20 km Test de Jakarta). Tout les 538 employes, de niveau ouvrier
superviseur, ont regu un questionnaire qui contient 8 composants de Quality Work Life /
QWL (qualite de vie au travail = variables independante) cesadire : I opportunite
d ameliorer sa capacite, croissance et securite, Iintegration ociale, reniuneration juste et
suffisant, constitutionalisme, securite et sante de Ienvironement de travail, espace de vie,
et relevance sociale.
Le questionnaire contient 10 questions demographiques (age, sexe, niveau de formation,
etc) et 29 questions essentielles. Les questions essentielles doivent etre repondues en
choissant le 7 option de I echelle de Likert (de l extremement pas daccord
7 extremement d accord). Le chifffe de la satisfaction au travail est le somme de la valeur
des questions essentielles.
Apres 5 jours, 461 questionnaires de 504 questionnaires reu ont ete analyses
statistiquement en utilisant le logiciel SPSS 7.5 pour Windows. Dabord, la frequence des
donnees demographiques, des variable dependant, et des variables independantes. Puis, le
tableau croise des donnes demographiques (numero 1 10) visavis du chiffre dela
satisfaction de travail. Ensuite, un test chicarre, pour analyser la dependances entre les
variables. Enfm, le test de Pearson correlation, pour analyser la correlation de la donnee
demographique vis a vis de la salisEiction au travail.
Cette etude a montree que, en general, les repondants sentent peu de satisfaction au
travail. Leur travail ne derangent jamais leurs affaires personnelles endehor du travail Ils
ne sont pas ni satisfaits ni unsatisfaits (neutrales) des salaires obtenus, Mais ils expriment
toujours leur gratitude de ne pas etre la chomeurs.
La satisfaction au travail est reliee a Iage de remployc (correlation positive). Le
departement ou ils sont installes, pent influencer leur sensation de la satisfaction. Le
departement du Personnelles a I air tre le plus favorable. Cependant, le departement de
Controle de Qualite a Iair d etre le plus defavorable.
La satisfacton au travail eSt aussi dependante de la tache/position des employes. Lagent de
securite et Iadministration se montrent plus satisfaits Mais les leaders (superviseur et
leader dequipe) mbntrent moins de satisfaction."
1999
T-Pdf
UI - Tesis Membership  Universitas Indonesia Library
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Syaiful Amri
"The introduction of the euro, the unique European currency, is aimed at conveying its advantages to the individuals, which are, among others:
a) The stability and solidity of a single currency, which will bring steady and low interest rates and low inflation for saving protection.
b) With a single currency, an individual could travel and purchase easier in Euro Zone country members due to the absence of the currency exchange cost.
Since June 1997, the Banque Populaire du Nord (BPN) has started informing its employees by using the existing tools and developed many strategies to disseminate the information, from intranet system Dedic to four-page bulletin, L'Essentiel.
In regards to the Euro transition, BPN has conducted many communication strategies targeted at its clients. The bank has published the brochures and monthly leaflets since mid 1997. Those documents are distributed to it's the clients by mail accompanying the bank statement.
At the level of the quantity of disseminated information, the efforts conducted by BPN indicate that the bank has a capacity to manage its clients' relation, more precisely its proximity with its clients. This is one of the values of the Group of Banques Populaires.
At the level of the content quality of documents, which offer the fundamental data related to the Euro transition, BPN has great capacity to manage its clients banking business. It would be much better if the BPN carries out a questionnaire in order to measure the clients' satisfaction degree and to obtain their feedback for its own development.
Knowing that the Euro transition is a big opportunity to improve its clients' relation, BPN could benefit to increase its revenue, especially in regards to the sales of bank cards, which is one of the simplest and most reliable payment methods related to the Euro conversion.
By emphasizing its own Euro calendar, BPN shows that it has taken into consideration several ways to approach its clients and to convey to its clients that the bank is always prepared whenever they require information about the Euro.
In brief, the BPN has taken many efforts to familiarize its individual clients to the Euro migration. It has done its best so that its clients are assured, helped and guided during the transition to the European single currency. Through this way, BPN could maintain the loyalty of its clients and at the same time attract new clients."
Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2001
T748
UI - Tesis Membership  Universitas Indonesia Library
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Feri Ganny
"La methodologie equilibree de scorecard est plus qu'un ensemble de mctrique, c'est un systeme des objectifs lies, des mesures, des cibles, et des initiatives qui collectivement communiquent et mesurent la strategic des affaires d'une organisation. Qiand vous le rnettez en application efficacement, cette methodologie peut alder votre compagnie a relever des defis internes et externes tels que la reponse a la concurrence accrue et a plus de clients exigeants, traduisant votre vision en objectifs mesurables, initiatives de donner la priorite et assigner des ressources, et des strategies des affaires de conununiquer.
Les compagnies qui emploient la methodologie equilibree de scorecard obtiennent une vue plus precise et plus comprehensive de leur execution d'affaires. Pour foumir la valeur maximum, une solution equilibree de scorecard doit:
Etre construit en utilisant des conseils des experts en se developpant equilibre, en menant, et metrique et initiatives strategic-strategy-focused. Refleter et communiquer vos strategies des affaires d'organization's, objectifs, et mesures uniques, et foumir une maniere de contruler les details. Foumir une maniere d'automatiser la collection et le summarization de toutes les donnees qui sont introduites clans la solution equilibree de scorecard. Travailler clans les outils d' exister operationnels, analytiques, et de communication. lntegrer avec d'autres technologies et systemes d'entreprise.
Kaplan et Norton soulignent que I'etude est plus que formation, it inclut egalement des chases comme des mentors et des precepteurs clans I'organisation, comme cette facilite de communication parmi des ouvriers qui leur permet d'obtenir aisement 1'aide sur un probleme quand elle est necessaire.
I1 inclut egalement les outils technologiques, ce qui les systemes de travail de rendement e{eve d'appel de eriteres de Baldrige. Un de ces derniers, I'Intranet, sera examine en detail plus Lard clans ce document.
Mettre en application un programme etabli devaluation comme le Scorecard equilibre est un changement crucial de la maniere que les employes regardent Ieur travail. La paranoia normate qui vient avec le changement est lice sur la surface, ainsi cite est importante pour assurer que chacun est clans lui a chaque niveau de la compagnie, des cadres superieurs toute la maniere aux employes d'entree-niveau."
Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2005
T18486
UI - Tesis Membership  Universitas Indonesia Library
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Lucas, A.M.
Delft: Waltman, 1955
BLD 658 LUC o
Buku Teks  Universitas Indonesia Library
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Speerstra, W.
Batavia, J.B. Wolters
BLD 658 SPE h
Buku Teks  Universitas Indonesia Library
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Molraudee Saratun
"Although there has been an increase in Performance Management (PM) literature over the years
arguing that PM perceptions are likely to be a function of PM process components and contextual
factors, the actual relationship between the contextual factors and employee satisfaction of PM
remains little explored. Extending previous research, this study examines relationships between
contextual factors and employees? PM satisfaction. Derived from the literature, these contextual
factors are motivation and empowerment of employees, role conflict, role ambiguity, perceived organisational
support, procedural justice and distributive justice. Seven directional hypotheses are
tested accordingly through a series of regression analyses. This article finds that these contextual
factors, with the exception of role conflict, are directly predictive of enhanced employees? PM satisfaction
at the Thai state enterprise."
Mahidol University, 2013
J-Pdf
Artikel Jurnal  Universitas Indonesia Library
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Wide, F. H . P de
Alphen aan den Rijn : Samsom, , 1980.
BLD 658 WID s
Buku Teks  Universitas Indonesia Library
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Erna Sofriana Imaningsih
"ABSTRAK
Penelitian ini membahas keterkaitan values orientation yang terdiri dari egoistic, altruistic, dan
biospheric dengan green functional benefit, green monetary cost, dan green satisfaction
sehingga terbentuklah green commitment dan green loyalty. Non-probability sampling dan
metode purposive sampling digunakan dengan kriteria tertentu, di mana konsumen adalah
mereka yang membeli dan menggunakan produk green brand. Terdapat 402 konsumen sebagai
sampel penelitian yang terkumpul dan dianalisa menggunakan Structural Equation Modeling.
Hasil menunjukkan bahwa data mendukung hipotesis pengaruh egoistic dan biospheric values
terhadap green functional benefit dan green monetary cost. Hipotesis terdukung juga
ditunjukkan pada pengaruh green functional benefit dan green monetary cost terhadap green
satisfaction, pengaruh green satisfaction terhadap green commitment, dan pengaruh green
commitment terhadap green loyalty. Sedangkan hipotesis lainnya tidak terbukti. Penelitian ini
menunjukkan bahwa green loyalty ditentukan oleh egoistic dan biospheric values, serta green
commitment sebagai mediasi penting dalam hubungan green satisfaction dan green loyalty.
Implikasi manajerial dari hasil penelitian ini menyarankan agar strategi marketing menekankan
pada pembentukan nilai egoistic dan biospheric, baik melalui promosi maupun penyampaian
pesan marketing.

ABSTRACT
The purpose of this study is to analyze the influence of egoistic, altruistic and biospheric value
on green functional benefit, green monetary cost, green satisfaction and green loyalty. The
study also analyze the effect of green functional benefit and green monetary cost on green
satisfaction and green loyalty, as well as green satisfaction on green loyalty. The research use
quantitative method with customers who has green brand purchase experience as the
population in Indonesia. Non-probability sampling then conducted using purposive sampling
method based on predetermined criterias, which are customers who has already purchase and
use green brand products. There are 402 sample of customers that were gathered and analyzed
using Structural Equation Modeling. The result shows that the data support hyphotheses on
egoistic and biospheric value to green functional benefit and green cost monetary. The
supported hyphotheses also show on green functional beneft and green cost monetary to green
satisfaction. This study found there is positive on green satisfaction to green commitment, as
well as green commitment to green loyalty. The other hyphotheses are not supported by data. As
a conclusion, it is egoistic and biospheric values that has positive effect on green loyalty, while
green functional benefit, green monetary cost, green satisfaction, and green commitment act as
mediation between the value orientation and green loyalty. For managerial implication, green
brand marketing strategy should incorporate egoistic and biospheric values in messages in
advertising and promotion."
2019
D2656
UI - Disertasi Membership  Universitas Indonesia Library
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Irnaldo Despar
"ABSTRAK
Dalam industri jasa, service delivery yang terdiri dari physical service dan
personnel service merupakan bagian yang terlihat saat terjadi interaksi antara
konsumen dan produsen jasa. Bagian ini sangat penting dalam mendorong respon
dari konsumen, salah satunya satisfaction dan commitment konsumen. Satisfaction
dan commitment konsumen sangat penting bagi kelangsungan usaha produsen.
Tujuan dari penelitian ini untuk menganalisis pengaruh physical service dan
personnel service terhadap satisfaction dan commitment konsumen. Penelitian ini
menggunakan 155 responden nasabah Bank BRI Unit Pulo Jahe. Hasil penelitian
menunjukkan bahwa physical service dan personnel service berpengaruh
signifikan terhadap satisfaction, sedangkan physical dan personnel service
berpengaruh signifikan terhadap commitment serta satisfaction berpengaruh
signifikan terhadap commitment.

ABSTRACT
In the service industry, service delivery consisting of physical service and
personnel service are part visible when there is interaction between consumers
and producers of service. This part is very important in encouraging response
from consumers, such as satisfaction and consumer commitment. Consumer
satisfaction and commitment are very important for business continuity producer.
Purpose of this study was to analyze the effect of physical service and personnel
service to consumer satisfaction and commitment. This research uses 155
respondent Bank BRI Unit Pulo Jahe customers. The result showed that the
physical service and personnel service have significant effect on satisfaction, at
the same time physical service and personnel service do not significant effect on
commitment and satisfaction have significant effect on commitment."
2014
S53859
UI - Skripsi Membership  Universitas Indonesia Library
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