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"Leadership is not about individuals; it is a complex, relational, socially co-constructed and emergent process. This book brings together the latest thinking from business and positive psychology research to provide new insights into leadership, organizational development and change."

"Pelayanan berkualitas tinggi merupakan peluang bagi dealer untuk bersaing di industri alat berat yang saat ini kompetitif. Oleh karena itu, menjaga kepuasan pelanggan setia tetap menjadi prinsip bisnis yang vital dalam industri ini. Kualitas pelayanan akan ditentukan oleh peran penting dari gaya kepemimpinan. Para peneliti telah menyampaikan tentang hubungan antara gaya kepemimpinan yang dimediasi oleh customer oriented-organizational citizenship behavior (CO-OCB) mempengaruhi perilaku kualitas layanan, sementara yang lain berpendapat bahwa CO-OCB meningkat secara signifikan dengan adanya mediasi trust in leaders (TIL). Dalam penelitian ini peneliti menggunakan model paternalistic leadership Indonesia (PLI) dan model employee service quality (ESQ) untuk mengeksplorasi pengaruh gaya kepemimpinan pada kualitas layanan melalui CO-OCB dan TIL sebagai mediator. Untuk membuktikan hipotesis yang telah dirumuskan digunakan Pemodelan Persamaan Struktural (SEM) untuk pengolahan data dan juga pendekatan Multisample, yang dilakukan dengan menyebarkan kuisioner pada 1.700 karyawan melalui HR manager dan berkomunikasi langsung terhadap sebagian karyawan yang bekerja seluruh cabang operational sebuah dealer alat berat di Indonesia, sekaligus melihat pengaruh kepemimpinan paternalistik pada kualitas layanan karyawan. Studi ini ingin mengungkapkan bahwa pada industri alat berat, pengaruh paternalistic leadership Indonesia pada customer oriented-organizational citizenship behavior yang dimediasi sebagian oleh trust in leaders akan mempengaruhi employee service quality. Selain itu melalui pendekatan multisample dibuktikan bahwa sektor bisnis tidak mempengaruhi semua pengaruh variabel dependen terhadap variabel independen dalam model penelitian.  

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High quality service is an advantage for dealers to compete in today's competitive heavy equipment industry. Therefore, maintaining the satisfaction of loyal customers remains a vital business principle in this industry. Service quality will be determined by the important role of leadership style. Researchers have conveyed about the relationship between leadership style mediated by customer oriented-organizational citizenship behavior (CO-OCB) affecting service quality behavior, while others argue that CO-OCB increases significantly with trust in leaders (TIL) mediation. In this study, the researchers used the paternalistic leadership Indonesia (PLI) model and the employee service quality (ESQ) model to explore the influence of leadership style on service quality through CO-OCB and TIL as mediators. To prove the hypothesis that has been formulated, Structural Equation Modeling (SEM) is used for data processing and also the Multisample approach, which is carried out by distributing questionnaires to 1,700 employees through the HR manager and communicating directly with some employees who work in all operational branches of a heavy equipment dealer in Indonesia, while looking at the influence of paternalistic leadership on the quality of employee service. This study wants to reveal that in the heavy equipment industry, the influence of Indonesia's paternalistic leadership on CO-OCB which is partially mediated by trust in leaders affect employee service quality. In addition, through the multisample approach, it is proven that the business sector does not affect all the effects of the dependent variable on the independent variables in the research model"

"Positive Leader Identity didefinisikan sebagai evaluasi positif-negatif terhadap kategorisasi sosial sebagai pemimpin dari sebuah kelompok.Penelitian ini mengambil perspektif bahwa terbentuknya identitas pemimpin yang positif didasarkan oleh perspektif evaluasi dan mekanisme claiming-granting antara pemimpin dengan bawahan. Peneliti menduga bahwa bawahan dapat berkontribusi secara aktif dalam membentuk identitas pemimpin positif dengan mengevaluasi apakah pemimpin merupakan bagian dari kelompok leader group prototypicality , serta dapat diperkuat atau diperlemah oleh orientasi pemimpin terhadap kepentingan kelompok leader group orientedness . Untuk mengurangi dampak common method bias, peneliti menggunakan dua sumber berbeda dalam pengambilan data. Sebanyak 66 pasangan pemimpin dan bawahan dari perusahaan industri makanan dan minuman dilibakan dalam studi cross-sectional.Hasil dari analisis PROCESS menunjukkan bahwa leader group orientedness memoderasi hubungan positive leader identity dengan leader group prototypicality. Hasil penelitian ini juga menunjukkan bahwa skor positive leader identity tertinggi terjadi pada pemimpin non-protototypical dengan skor leader group orientedness tinggi. Hasil dari penelitian ini diharapkan dapat memberikan bukti empiris bahwa bawahan dapat berkontribusi secara aktif dalam membentuk identitas pemimpin yang positif.

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Positive Leader Identity is positive negative evaluation of social category as leader of a group. In this research, constructing positive leader identity is explained by evaluative perspective and claiming granting mechanism between leaders and followers. Researcher assumed that followers can actively contribute in constructing positive leader identity by evaluating whether the leader is a part of the group leader group prototypicality and can be strenghtened or weakened by leader orientation to group interest leader group orientedness . In order to reduce common method bias, reseacher obtained the data needed from two different sources. 66 pairs of leader and follower were involved in this cross sectional study.

The result from PROCESS analysis shows that leader group orientedness moderated the relationship between positive leader identity and leader group prototypicality. In addition, non prototypical leaders who have high leader group orientedness score, show the highest positive leader identity score. Results from this research are expected to provide empirical evidence that followers can contribute actively in constructing positive leader identity."

"The scope of leadersAE responsibilities is constantly evolving, yet certain core competencies remain the same. Find out which essential skills are crucial for effective leadership, and how to build them in todayAEs fast-paced, budget-strained work environments."

"This book is the true story of how people can react, respond, and survive in the most extreme imaginable crisis."