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"This book provides a comprehensive overview of leadership and management in health services with a particular focus on the Australasian context. This text aims to help students develop leadership and management skills, and to critically analyse the issues they will face in practical health service settings. The book features a contemporary approach to learning, in line with the Health LEADS Australia framework which focuses on five key leadership attributes: Leads self, Engages systems, Achieves outcomes, Drives innovations and Shapes systems. Further, it offers a rich pedagogy both in the text and companion website. Chapters include case studies to provide examples of management and leadership issues in healthcare settings, and a wealth of reflective, short answer and multiple-choice questions to extend student learning. Written by respected Australian academics and industry experts, this text will equip health professional students with practical skills to successfully manage change and innovation."

"Lean must be viewed as a comprehensive, integral system consisting of four interdependent elements: leadership, culture, team, and practices and tools. Each of these necessary components affects the effectiveness of the other components. This book examines these four elements utilizing a systematic, hierarchical orientation and explains their relevance for guiding internal Lean initiatives. This book serves as a core lean reference book. It offers a strategic framework beginning with the indentification and establishment of goals, followed with strategy development, and lastly tactical choices. This model framework is cognizant of a firm's relative internal strengths and weaknesses as well as external opportunities and threats. Each of the four integral Lean system elements is explored in depth. The model framework offers a path to develop Lean leaders with practical, actionable guidelines. The model framework is suited for applications in all industries. Throughout the book, the historical evolution of the current body of Lean knowledge is also examined as well as Lean's complementary initiative, Total Quality Management. A perspective that views Lean as a customer-driven philosophy for organization-wide continuous or ongoing improvement and waste elimination is maintained throughout the book. The book concludes with an exploration of Sustainability, the current Lean frontier as well as a discussion of Lean's future, the exchange of accurate and timely information among supply chain trading partners. This offering is different from other Lean books in three fundamental ways. First, it offers and develops a comprehensive lean model based on a sound framework. Second, it examines a historical timeline of significant lean contributions. Third, it extends Lean by offering a glimpse into its future."

"Contents: Leading, managing, and following / Michael R. Bleich -- Patient safety / Patricia S. Yoder-Wise -- Developing the role of leader / Michael L. Evans -- Developing the role of manager / Angela L. Stalbaum and Ana M. Valadez -- Legal and ethical issues / Ginny Wacker Guido -- Making decisions and solving problems / Rose Aguilar Welch -- Healthcare organizations / Mary E. Mancini -- Understanding and designing organizational structures / Mary E. Mancini -- Cultural diversity in health care / Karen A. Esquibel and Dorothy A. Otto -- Power, politics, and influence / Karen Kelly -- Caring, communicating, and managing with technology / Janis B. Smith and Cheri Hunt -- Managing costs and budgets / Trudi B. Stafford -- Care delivery strategies / Susan Sportsman -- -- Staffing and scheduling / Susan Sportsman -- Selecting, developing, and evaluating staff / Diane M. Twedell -- Strategic planning, goal-setting, and marketing / Mary Ellen Clyne -- Leading change / Mary Ann T. Donohue -- Building teams through communication and partnerships / Karren Kowalski -- Collective action / Denise K. Gormley -- Managing quality and risk / Victoria N. Folse -- Translating research into practice / Margarete Lieb Zalon -- Consumer relationships / Margarete Lieb Zalon -- Conflict : the cutting edge of change / Victoria N. Folse -- Managing personal/personnel problems / Karren Kowalski -- Workplace violence and incivility / Crystal J. Wilkinson -- Delegation : an art of professional practice -- Role transition / Diane M. Twedell -- Self-management : stress and time / Catherine A. Hill -- Managing your career / Debra Hagler -- Thriving for the future / Patricia S. Yoder-Wise -- Glossary."