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"The potential for conflict exists in every interaction. But when one doesn’t know how to deal with these disagreements constructively, they can escalate into unproductive and even destructive situations. The key is not to avoid conflict, but to recognize and manage it skillfully to produce the best possible outcome. In this powerful and practical guide, author Gini Graham Scott shows readers how to identify the reason for the conflict, recognize and control the emotional factors, and find the best solution. Disagreements, Disputes, and All-Out War offers a simple but proven system for resolving conflicts resulting from:- poor communication and misunderstandings - different agendas, interests, and values - political power struggles - incorrect assumptions about others’ motives and actions - difficult peopleWritten in an accessible, conversational style, packed with real-life examples, and including simple exercises and tools to help assess conflict situations, this indispensable guide shows readers how to handle whatever life throws at them."

"Traditionally strategies for closing sales have involved pressuring customers, countering their stalling tactics, and overcoming their objections -- behaviors that run in direct opposition to the philosophy of the consultative salesperson. On the other hand, consultative salespeople, afraid of damaging the relationship they’ve nurtured by appearing too aggressive, hope the deal will close itself -- something which rarely, if ever, happens."

"Product innovation is the key to business growth. But many books deal with innovation from the business process view alone, or confuse innovation with creativity. Written by an innovation expert whose products generate more than one billion dollars in annual revenue, Something Really New introduces a straightforward but powerful framework for creating exciting new product and service concepts . . . simply by asking three essential questions."

"In this cooling market, homes are becoming harder to sell. But with the right strategies, sellers can greatly increase their odds of success. "Sell Your Home in Any Market" gives readers the tools, techniques, and strategies used by the best real estate marketing experts in the nation to ensure their home is positioned to sell. The book reveals 10 ways to stage a home, 5 ways to maximize showings with MLS marketing, 25 items inspectors check, 200 ways to improve curb appeal, exactly how to emphasize a home's benefits to potential buyers, and much more. Packed with priceless tips and techniques, this is a book no one selling a home should be without."

"This study examines thirteen recent public dispute cases in Korea with the objective of analyzing the process of conflict resolution and thereby assessing the role of alternative dispute resolution (ADR) in public disputes...."