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"Contents :- Preface - Chapter 1: Introduction—How to use this book effectively - Chapter 2: An introduction to performance management - Chapter 3: Assessing your performance management culture and competencies - Chapter 4: Turning people on to learning - Chapter 5: Evaluating your training program results - Chapter 6: One-day workshop on establishing a coaching relationship for great performance - Chapter 7: One-day workshop on performance goal setting - Chapter 8: One-day workshop on diagnosing employee performance problems and developing improvement plans - Chapter 9: One-day workshop on conducting performance coaching and annual performance analysis and planning conversations - Chapter 10: Half-day workshop on the employee’s role within the partnership for performance and performance coaching conversations - Appendix A: Using the accompanying CD materials - Appendix B: Handouts - Appendix C: Training instruments - Appendix D: Training tools - Appendix E: Learning activities - For Further Reading - About the authors - Index "

"The 2005 edition of the ASTD Training and Performance Sourcebook draws on the knowledge and expertise of 42 top-flight trainers and consultants to present a comprehensive toolkit of the best training activities, group learning exercises, assessment instruments, handouts, and other essential guides for todays busy training and performance professional. The tools presented here cover a wide range of topics from e-learning, communication skills, diversity, and management development."

"The 2006 edition of the ASTD Training and Performance Sourcebook, edited by training guru Dr. Mel Silberman, draws on the knowledge and expertise of today’s best trainers and consultants. In this one comprehensive book, you will find the tools you need in such important areas as e-learning, communication skills, diversity and cross-cultural awareness, performance improvement, and management development. Tools in the Sourcebook are organized into four categories:• training activities and group learning exercises • assessment instruments • helpful handouts • practical guides to understanding and implementing important training and performance trends"

"The study culminated in this report, which contains a new competency model that defines the profession in the context of its strategic contribution to perfoemance. It also addreses the need for the profession to balance its contribution to the organizations financial perfoemance with the social well being of people as they work."

"Synopsis'Clearly another winner!' Sustainability Indicators 'AtKisson's Accelerator tools and ISIS Method are powerful - I've seen them in action. This book is the essential guide, while also being an inspiring and informative read for just about anybody.' Hunter Lovins, President and founder of the Natural Capitalism Solutions 'AtKisson at his best.' Herman Mulder, independent adviser, former Senior Executive Vice President of ABN AMRO 'A must-read book.' Manuel Baigorri, Director, Social and Environmental Sustainability, Levi Strauss Europe, Middle East and Africa 'A powerful tonic for hope.' Darcy Hitchcock, co-author of The Business Guide to Sustainability 'The ISIS Agreement is awesome ... and gives those of us who've stepped up to the plate and been doing this work for years some reference points and the feeling that we are actually doing something.' Nancy Lee Bentley, Wholistic Health Expert & Author of Truly Cultured www.TrulyCultured.com 'The ideal entry point for leaders and innovators in all organizations for understanding and instituting change towards sustainability ... essential, transformative reading for leaders in business, organizations, and government, and professionals of all description in all sectors who are working on whole systems change in pursuit of strategies for innovation, sustainability, and profitability, as well as students in business and management.' Sustainable Village"

"Assessment of a performance interventions ultimate impact on the organization is a key metric. This issue provides a detailed look at the role of the evaluator in the HPI process and describes the skills and competencies of the role. An extensive evaluator competency assessment is included."

"Various types of performance interventions exist, few organizations completely evaluate anything but basic training interventions. This issue discusses several evaluation models, methods, and tools used to evaluate different types of performance interventions including consultative, techno-structural, and process-system interventions. It compares evaluation models in the context of soft data, and discusses how performance interventions can be jeopardized."

"hows readers how they can lead their inside sales squads to success - from hiring and motivating to training, coaching, and more, including: Customer 2.0: Selling to the elusive buyer; Tools 2.0: Choosing the best sales productivity and intelligence tools for their team; and Talent 2.0: Hiring, training, and retaining inside sales superheroes."