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"Too often the long-term results of training are lacking. So how can you be certain that your training efforts are sticky enough to have lasting impact on your trainees and their work? Hit the sweet spot of training application with Making Learning Stick, a practical, easy-to-use resource aimed at boosting retention and application of learning on the job. Get detailed, step-by-step instructions for this treasure trove of techniques along with dozens of variations likely to suit any training situation."

"Contents :- Preface - Acknowledgments - Chapter 1: Introduction: E-learning and training transfer - Chapter 2: The Bears, the Bees, and the Honey - Chapter 3: Techniques to Integrate Education (TIEs) - References - About the author - Index "

"Distance learning is well established as a learning methodology, but how do you effectively implement its use in your organization? This Infoline provides a solid basis for implementing distance learning by offering not only a clear explanation of its benefits and uses, but also a solid plan for implementing distance learning. You will find a section on design and technology analysis, but also tips and guidance on development, implementation, and evaluation. A technology decision assessment instrument is included."

"Keeping your training participants on task and in the room with you is a challenge for every trainer. This Infoline is a primer on the use of the most effective techniques including icebreakers, questioning, brainstorming, case studies, role playing, demonstrations, simulations, games, and more. The issue will show you how to develop these training techniques and offers advice for their appropriate use in the classroom."

"Measuring the impact of learning continues to be one of the most challenging aspects of the learning function. ASTDs Value of Evaluation report explores the complex issue of learning evaluation, the techniques being used, barriers to effective implementation, and strategic use of learning metrics..Companies employ myriad strategies to identify and quantify the results of training, but most are not satisfied with the evaluation efforts. Organizations are not giving up on successful measurement of the learning function, as they continue to explore ways to communicate and document the value of training and development they provide to employees. The data in this report can help many firms become more proficient in these areas."

"Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of "Customer Service Training 101" presents proven techniques for creating unforgettable customer experiences. The book covers every aspect of face-to-face, phone, Internet, and self-service customer relations, and provides simple yet powerful tips for: projecting a positive attitude and making a great first impression; communicating effectively, both verbally and nonverbally; developing trust, establishing rapport, and making customers feel valued; and confidently handling difficult customers and situations. The new features include: 'How Do I Measure Up?' self-assessments, and 'Doing It Right' examples from the author's extensive customer service experience. Every step-by-step lesson in this comprehensive and inspiring training manual is augmented with instructive sidebars, a summary of key points, practice exercises, and so much more."

"Busy managers and customer service instructors in charge of training their customer service employees will find powerful tools and advice in "Customer Service Training 101". This inspiring, comprehensive training manual offers readers an easy-to-implement approach for equipping their people with the skills they need to excel in this important role. This book addresses important customer service areas including: making a good first impression projecting a positive attitude developing trust, establishing rapport, and making customers feel valued confidently handling 'difficult' customers and situations interacting effectively face-to-face, and via telephone and e-mail."

"Online training is becoming increasingly popular for learning solutions. This title will is geared toward trainers that are interested in delivering training programs online. The readers will learn about the differences between types of online training. The reader will also discover how to modify their existing classroom training skills to work in an online environment, engage online learners, and handle common technical difficulties that may arise."

"Eleven classroom-tested games that can be mixed, matched, and modified for any training objective.Facilitate and evaluate your learning game play with the right combination of paper exercises, card games, board games, and unconventional activities that require a variety of unique props. Training Games provides a convenient game-use matrix to help you select the best games for your objectives."