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"Perubahan secara harfiah ditakrifkan sebagai sebuah gerakan untuk memantapkan agenda dan posisi perusahaan. Organisasi pelayanan jasa kini berada dalam berbagai tekanan, baik sosial, politik, ekonomi dan teknologi untuk memberikan yang terbaik sesuai ekspektasi-ekspektasi pasar. Dengan kata lain, muara dari perubahan adalah menghasilkan kapabilitas baru, spesifikasi baru (spesialis, subspesialis), segmentasi dan subsegmentasi baru, sehingga pada akhirnya menjadi kompetitor baru di pasar (Bainbridge, 1996). Ini merupakan bagian tak terpisahkan dari perubahan (change) lingkungan bisnis yang semakin memepengaruhi proses pengambilan keputusan di berbagai level organisasi jasa."

"Tesis ini membahas pengaruh struktur organisasi terhadap kualitas pelayanan Biro Kepegawaian Departemen Hukum dan Hak Asasi Manusia. Struktur organisasi dianalisa dengan menggunakan indikator yang diturunkan dari Teori Organisasi Robbins, sedangkan kualitas pelayanan dianalisa menggunakan Teori Kualitas Pelayanan dari Parasuraman,Zeithaml dan Berry. Penelitian ini adalah penelitian kuantitatif dengan desain deskriptif. Hasil penelitian menemukan adanya korelasi antara struktur organisasi yang digunakan dengan kualitas pelayanan, maka restrukturisasi organisasi pelayanan publik sangat penting dikaji demi terciptanya kualitas pelayanan masyarakat yang efektif dan efisien.

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This thesis discusses the influence of organizatonal structure of the quality of Bureau Officer Ministry of Law and Human Rights. Organizational Structure analyzed by using indicators that are derived from the Organization Theory by Robbins, analyzed the quality of services while using the Service Quality Theory of Parasuraman, Zeithaml and Berry. This research is quantitative research design with descriptive. Results of research to find the correlation between the organizational structure that is used with the quality or services, the restructuring of public service organization is very important in order to review the quality of public services effectively and efficiently."

"ABSTRAKIsu penerimaan gratifikasi oleh dokter dari perusahaan farmasi mempengaruhi reputasi organisasi Kementerian Kesehatan. Oleh karena itu diperlukan penerapan manajemen isu untuk mempertahankan reputasi Kementerian Kesehatan sebagai organisasi pemerintah di bidang kesehatan. Penelitian ini bertujuan untuk mendeskripsikan manajemen isu gratifikasi, cara mempertahankan reputasi organisasi, dan komunikasi yang dibangun di dalam Kementerian Kesehatan.Penelitian ini menggunakan pendekatan kualitatif deskriptif dengan paradigma konstruktifis dengan mengumpulkan data melalui wawancara mendalam kepada tiga informan, yang kemudian dianalisa dengan menggunakan coding.Hasil analisa menerangkan bahwa dalam mempertahankan reputasi organisasinya, Kementerian Kesehatan menggunakan lima tahapan manajemen isu, yakni identifikasi isu, analisa isu, penyusunan dan pengembangan rekomendasi, implementasi, serta monitoring dan evaluasi yang dikembangkan dengan mengkombinasikan model dari Doorley dan Garcia dengan Howard Chase.

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ABSTRACT Gratification acceptance issues by doctors from pharmaceutical companies affect organization reputation of Ministry of Health. Therefore, it is necessary to implement issues management to maintain reputation of Ministry of Health as a government organization in health sector. This study aims to describe issue management of gratification, how to maintain organization reputation, and communication built within Ministry of Health.This research uses qualitative descriptive approach with constructivist paradigm by collecting data through in depth interview to three infromants, the the data was analyzed by using coding.The result of analysis explain that in maintaining organization reputation, Ministry of Health uses five stages of issue management, such as identification, analysis, preparation and development of recommendation, implementation, and monitoring and evaluation that developed by combining models from Doorley and Garcia with Howard Chase."

"Tesis ini berjudul 'Pengaruh Kapabilitas Inovasi dan Manajemen Inovasi terhadap Kinerja Inovasi Organisasi Pemerintahan'. Inovasi dapat mempengaruhi dan meningkatkan kinerja organisasi baik itu di sektor swasta maupun di sektor publik, sementara kinerja organisasi melalui manajemen inovasi tidak dapat dicapai pula tanpa adanya sumber daya dan kapabilitas yang mendukung organisasi khususnya dalam kondisi lingkungan yang berubah. Tesis ini bertujuan untuk menggambarkan dan menjelaskan peran kapabilitas inovasi dalam pengelolaaan manajemen inovasi organisasi sektor publik dan dampaknya terhadap kinerja inovasi organisasi pemerintahan. Penelitian ini bersifat kuantitatif, di mana data penelitian dikumpulkan melalui survei kuesioner dari para kelompok kerja unit layanan pengadaan (Pokja ULP) Layanan Pengadaan Secara Elektronik (LPSE) yang ada di berbagai unit kerja utama pada lingkungan Sekretariat Jenderal Kementerian Pendidikan dan Kebudayaan. Hasil penelitian ini menemukan bahwa strategi inovasi dan pembelajaran organisasi mempengaruhi pengembangan kapabilitas inovasi, sementara kapabilitas inovasi mempengaruhi keseluruhan tahap pada manajemen inovasi. Selanjutnya manajemen inovasi juga berpengaruh terhadap keseluruhan dimensi kinerja inovasi organisasi.

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The title of this thesis is 'The influences of innovation capabilities and innovation management to the innovation performance of government organization'. Innovation can affect and improve the performance of both organizations in the private sector as well as in the public sector, while the organization performance through innovation management can not be achieved without the availability of the resources and capabilities that support the organization, especially in changing environmental conditions.

The purpose of this study is to describe and explain the role of innovation capabilities on innovation management of public sector organization and its effect to the innovation performance of government organization.   This research using quantitative approach methods, through questionnaire survey to the team work of Electronic Procurement Service Unit on The Secretariat General of The Ministry of Education and Culture.

The results of this study found that innovation strategies and organizational learning affect the development of innovation capabilities, while innovation capabilities affect the overall stage of innovation management. Furthermore, innovation management also affects the overall dimensions of organizational innovation performance."

"[ABSTRAKPenelitian ini bertujuan untuk menganalisis pengaruh positif leader member exchange dan iklim organisasi secara signifikan terhadap employee engagement perawat di Rumah Sakit Ibu dan Anak / unit bersalin. Selain itu juga untuk menganalisis lebih dalam mengenai leader member exchange dan iklim organisasi apa sajakah yang memberikan pengaruh yang signifikan terhadap peningkatan dari employee engagement. Berdasarkan teori dari Litwin dan Stringer (1968) dimensi iklim organisasi adalah structure, responsibility, reward, risk, standard, support, conflict, identity, dan warmth. Pengumpulan data dilakukan dengan menyebarkan kuesioner kepada 134 perawat di Rumah Sakit X, Y, dan Z dengan menggunakan metode total sampling. Kemudian diolah dan dianalisis menggunakan bantuan program SPSS dengan memakai metode descriptive statistics dan regresi linier untuk menjawab rumusan masalah yang ada. Hasil penelitian ini memberikan gambaran tentang pengaruh leader member exchange dan iklim organisasi terhadap employee engagement perawat di Rumah Sakit X, Y, dan Z. Hasil penelitian juga menunjukkan bahwa variabel leader-member exchange tidak berpengaruh secara signifikan terhadap variabel employee engagement. Sedangkan untuk variabel iklim organisasi hanya dimensi responsibility, reward, risk, standard, dan conflict yang berpengaruh secara signifikan terhadap variabel employee engagement. Dimensi structure, support, dan warmth tidak berpengaruh terhadap employee engagement perawat.

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ABSTRACTThe objective of this research is to analyze the significant positive influence of leader-member exchanges and organizational climate to the employee engagement of nurses in mother and children hospital/maternity unit. Moreover, this research is also to more deeply analyze the types of leader member exchanges and organizational climate that significantly influence to the increase of employee engagement. Based on the theory of Litwin and Stringer (1968), the dimensions of organizational climate are structure, responsibility, reward, risk, standard, support, conflict, identity, and warmth. The data collection conducted by distributing the questionnaire to 134 nurses in Hospital X, Y and Z with total sampling method. The collected data was processed and analyzed with SPSS using descriptive statistics and linear regression method to answer the research question. The result of this research describes the influences of leader member exchange and organizational climate to the employee engagement of the nurses in Hospital X, Y and Z. The result of the research also demonstrates that the leader-member exchange variable does not significantly influence to the employee engagement variable. While for the organizational climate variable, only the responsibility, reward, risk, standard, and conflict dimension that significantly influence the employee engagement variable. The structure, support, and warmth dimension does not influence the employee engagement., The objective of this research is to analyze the significant positive influence of leader-member exchanges and organizational climate to the employee engagement of nurses in mother and children hospital/maternity unit. Moreover, this research is also to more deeply analyze the types of leader member exchanges and organizational climate that significantly influence to the increase of employee engagement. Based on the theory of Litwin and Stringer (1968), the dimensions of organizational climate are structure, responsibility, reward, risk, standard, support, conflict, identity, and warmth. The data collection conducted by distributing the questionnaire to 134 nurses in Hospital X, Y and Z with total sampling method. The collected data was processed and analyzed with SPSS using descriptive statistics and linear regression method to answer the research question. The result of this research describes the influences of leader member exchange and organizational climate to the employee engagement of the nurses in Hospital X, Y and Z. The result of the research also demonstrates that the leader-member exchange variable does not significantly influence to the employee engagement variable. While for the organizational climate variable, only the responsibility, reward, risk, standard, and conflict dimension that significantly influence the employee engagement variable. The structure, support, and warmth dimension does not influence the employee engagement.]"

"All institutions live and perform in two time periods: today and tomorrow. Tomorrow is being made today-irevocably in most. In turbulent times managers can not assume that tomorroe will be an extension of today"

"Penelitian ini dilakukan untuk mengkaji pengaruh Oganization Excellence, Learning Organizational, dan Organizational Innovation terhadap Knowledge Management pada Staf Sumber Daya Manusia Mabes Polri. Knowledge Management penting untuk dimiliki oleh organisasi-organisasi yang berbasis pada pengolahan sumber daya manusia sebagai capital-nya atau disebut sebut sebagai "human capital". Hal tersebut disebabkan faktor modal yang paling penting didalam Human Capital adalah pengetahuan. Terkelolanya pengetahuan di dalam "knowledge management" dapat mempengaruhi efektivitas pelayanan Polri kepada masyarakat dengan meningkatnya kemampuan personel Polri. Jumlah sampel dalam penelitian ini adalah Sebanyak 260 orang, dari total populasi sejumlah 460 Personel dengan jenjang kepangkatan dari yang terendah hingga pangkat AKBP atau PNS setingkat. Pengumpulan data menggunakan skala Likert dengan 5 tingkatan skala pengukuran. Analisis SEM-PLE digunakan untuk menguji pengaruh Organizational Excellence, Organizational Innovation, dan Learning Organizational terhadap Knowledge Management pada Staf Sumber Daya Manusia Mabes Polri. Hasil penelitian menunjukkan bahwa Organizational Innovation memiliki hubungan korelasi paling kuat terhadap Knowledge Management dengan nilai r sebesar 0,760. Learning Organizational memiliki hubungan korelasi dengan Knowledge Management denhan nilai r sebesar 0,689. Organizational Excellence memiliki hubungan yang kuat dengan nilai r sebesar 0,628. Hubangan antar variabel diatas menunjukkan hubungan yang positif.

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This research was undertaken to investigate the effect of Organizational Excellence, Organizational Innovation, and Learning Organizational toward the Knowledge Management in Indonesia National Police Human Resouce Department (SSDM Mabes Polri). Knowledge Management is imperative to be implemented in an Organizational, especially in Organizational which managing human capital as its source. It is becoming very important since the main factor in human-capital is knowledge. Therefore, managing knowledge through knowledge management affect the effectiveness of Polri service toward the society with enhancing the knowledge of its member. Sample for this research was 260 from the total population of 460 Polri members which come from the lowest rank members until Superintendent rank or Civil Servant on commensurate level. Data gathering using likert scale with 5 level of measurement. SEM-PLE analysis was conducted to test the correlation of Organizational Excellence, Organizational Innovation, and Learning Organizational toward the Knowledge Management in Indonesia National Police Human Resouce Department (SSDM Mabes Polri). The study shows that Organizational innovation has the strongest significant correlation with r score of 0,760. Learning Organizational has a correlation score of 0.689. And Organizational excellence with correlation score of 0.628. All of the correlation show a positive correlation."