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Dalimunthe, Abdul Gani
"ABSTRAK
Penelitian ini menganalisis basis akuntansi yang tepat untuk mengakui dan mengukur pendapatan pajak penghasilan terkait penerapan akuntansi berbasis akrual di Direktorat Jenderal Pajak (DJP) serta tantangan-tantangan yang dihadapi DJP dalam menerapkan pelaporan keuangan berbasis akrual. Penelitian ini adalah penelitian kualitatif dengan desain deskriptif. Hasil penelitian menunjukkan bahwa basis akuntansi yang paling tepat untuk mengakui dan mengukur pendapatan pajak penghasilan adalah akuntansi berbasis akrual modifikasi. Tantangan-tantangan yang dihadapi DJP dalam pelaporan keuangan berbasis akrual adalah sistem informasi yang terpecah-pecah dan tidak terintegrasi, sumber daya manusia yang kurang memadai, komitmen pimpinan yang belum sepenuhnya maksimal, serta risiko penurunan kualitas opini laporan keuangan yang diaudit BPK.

ABSTRACT
This study analyzes the proper accounting basis to recognize and measure the income tax revenues related to implementation of accrual accounting in the Directorate General of Taxation (DGT) and the challenges faced by the DGT in applying accrual based financial reporting. This research is qualitative descriptive design. The results show that the most appropriate basis of accounting to recognize and measure the income tax revenue is modified accrual basis of accounting. The challenges faced by the DGT in the accrual based financial reporting is information systems that are fragmented and not integrated, human resources are inadequate, the leadership commitment that has not been fully maximized, and the risk of quality deterioration opinion audited financial statements by BPK.
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2015
T-Pdf
UI - Tesis Membership  Universitas Indonesia Library
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Merda Listana Leonyca
"Penelitian ini bertujuan untuk mengetahui tingkat penerimaan perpajakan dan kepatuhan wajib pajak serta permasalahan yang masih ditemui setelah adanya pemisahan fungsi Account Representative. Metode penelitian yang digunakan dalam penelitian ini adalah metode kualitatif dengan pendekatan studi kasus di Direktorat Jenderal Pajak.
Batasan penelitian ini hanya data penerimaan dan kepatuhan penyampaian SPT Tahunan tahun 2014 sampai dengan 2016 dengan tiga Kantor Pelayanan Pajak Pratama yang menjadi objek penelitian serta adanya program Tax Amnesty di pertengahan tahun 2016 sehingga kurang mencerminkan kondisi setelah pemisahan fungsi Account Representative.
Penelitian ini menyimpulkan bahwa setelah adanya pemisahan fungsi Account Representative, penerimaan perpajakan maupun kepatuhan wajib pajak mengalami peningkatan walaupun belum optimal. Selain itu masih ditemukan permasalahan yang dihadapi oleh Account Representative setelah adanya pemisahan fungsi ini.

This study aims to determine the level of tax revenues and taxpayer compliance and problems that are still encountered after the separation of Account Representative functions. The research method used in this research is qualitative method with case study approach in Directorate General of Taxes.
Limitations of this study only data acceptance and compliance submission of Annual SPT 2014 to 2016 with three Primary Tax Office which became the object of research and the Tax Amnesty program in mid-2016 so less reflect the conditions after the separation of Account Representative functions.
This study concludes that after the separation of Account Representative functions, tax revenues and taxpayer compliance have increased although not optimal yet. In addition, there are still problems encountered by Account Representative after the separation of this function.
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Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2017
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UI - Tesis Membership  Universitas Indonesia Library
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Sabila Siti Salifida
"ABSTRAK
Direktorat Jenderal Pajak DJP saat ini sedang melakukan transformasi kelembagaan menuju Semi-Autonomous Revenue Authority yang sudah dicantumkan dalam Cetak Biru Transformasi Kelembagaan DJP sebagai salah satu upaya untuk mencapai target penerimaan pajak. Penelitian ini bertujuan untuk menganalisis perencanaan strategis dalam Cetak Biru Transformasi Kelembagaan yang dilakukan oleh DJP, dengan menggunakan pendekatan kualitatif. Teori yang digunakan yaitu teori administrasi pajak, transformasi organisasi, perencanaan strategis, compliance risk management, semi-autonomous revenue authority, dan fiscal blueprint. Penelitian ini menggunakan teknik pengumpulan data berupa studi literatur dan studi lapangan wawancara mendalam . Hasil penelitian menyimpulkan bahwa perencanaan strategis dalam penerapan cetak biru transformasi kelembagaan DJP sudah terlaksana baik dalam bidang strategic plan, IT dan HR plan, communication, hiring dan training, restructuring dan reengineering, dan budget allocation.

ABSTRACT
Directorate General of Taxes is doing institutional transformation to Semi Autonomous Revenue Authority which has been set in Institutional Transformation Blueprint Directorate General of Taxes as one of the efforts to achieve the tax revenue target. This research aims to analyze strategic plan on institutional transformation blueprint that done by Directorate General of Taxes, using qualitative approach. The theories used in this research are tax administration, institutional transformation, strategic plan, compliance risk management, semi autonomous revenue authority, and fiscal blueprint. This research is using data collection of literature study and field research in depth interview . The result shows that strategic plan on institutional transformation blueprint Directorate General of Taxes had been done well including strategic plan, IT and HR plan, communication, hiring and training, restructuring and reengineering, also budget allocation."
2017
S66962
UI - Skripsi Membership  Universitas Indonesia Library
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Sunarno Adiprasetyo Paidjo
"Direktorat Jenderal Pajak menerapkan teknologi informasi dalam pelaporan PPN. Ini dilakukan dalam rangka memberikan kemudahan, kepastian hukum, dan peningkatan pelayanan kepada Wajib Pajak, terutama setelah pemberlakuan PER-11/PJ/2013 dan PER-10/PJ/2013, sehingga diharapkan kepatuhan Wajib Pajak meningkat. Tujuan penelitian ini ialah untuk mengetahui besar hubungan antara ketiga prinsip tersebut dengan tingkat kepatuhan pajak. Penelitian ini menggunakan metode survey, statistik deskriptif, dan pengujian korelasi. Hasil penelitian menunjukkan terdapat hubungan yang kuat antara ketiga variabel tersebut dengan tingkat kepatuhan pajak.

The Directorate General of Taxation implement electronic system (e-SPT) in reporting value-added-tax so reporting process can be ease, tax payers can get legal certainty, and improvement of quality of tax services, especially after implementation of PER-11/PJ/2013 and PER-10/PJ/2013 and is expected tax compliance to increase. The purpose of this research is to examine correlation of these three principles toward tax compliance. This research uses survey method, statistic descriptive, and correlation analysis. Data are collected through questionnaires which are distributed to tax payers at Tanjung Priok Tax Office. This research shows that strong correlation of these three variables and tax compliance."
Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2014
S56866
UI - Skripsi Membership  Universitas Indonesia Library
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Chandra Pribadi
"Revision occurred on Annual Corporate Income Tax Returns (Surat Pemberitahuan Tahunan) commenced from year 2002 is the application of financial statements of financial accounting system as main data resource to fulfill them. The previous development is that all companies either issuing obligations traded to public (as public companies) or others company since book year of 2001 should apply Statement of Financial Accounting Standard (Pernyataan Standar Aktuitansi Keuangan/PSAK) 46 entitled ?Accounting for Income Taxes? for their accounting policy.
In this research there are two main research questions to be revealed. Firstly, It PSAK 46 application may result in financial statements as calculation base of Owed Income Tax on Annual Corporate Income Tax Returns is. Secondly, It possible to align format of Annual Income Tax Retum presentation suitable with resulted financial statements from PSAK 46's application is.
The implementations of self assessment system by trusting corporate tax payers for calculating by their self regarding total Owed Income Tax both efficiently and effectively, are require any data resource as material for fulfilling Annual Income Tax Returns? form. Financial statements as final result of process or accounting cycle providing information on financial position, performance and changes of financial position of any company will give benefit for most of users in making economic decisions. PSAK 46 implement calculation of current tax expense and deferred tax expense as set of profit or loss calculation closure for one accounting period, subsequently, it will be presented in profit or loss statement (income statement). Financial items related with such tax imposition acquisition are very benefit when company as Corporate Tax Payer will fulfill form of Annual Tax Rettm1s(form 1771).
The research methodology in this thesis is social qualitative research method by descriptive description. Its objective is to reveal and clarify a real subject and object of research. This research is conducted against twelve Corporate Tax Payers who applied PSAK 46. Conveniently and accidentally, the samples are obtained from Optimizing Team of State Revenue. Materials and research data among them financial statements resulted from financial accounting implementation and Annual Corporate Income Tax Returns (a complete set of form 1771) for book or fiscal year 2002.
Those twelve Corporate Tax Payers at accounting accounts relating with Income Tax in income statement and notes for financial statements - as its value adjustment finance - had presented the data value same as announced at Annual Tax Returns. These data value similarity at Annual Tax Retums are found at (a) form 1771-I : (1) accounting net income (pretax accounting income) and (2) fiscal net income; and (b) form 15771 : (1) taxable income and (2) owed income tax. Generally, the models or formats of Corporate Income Tax Retums having been revised since 2002, especially for form 1771-I (Calculation of Fiscal Net Income), it had been able to accomodate iinancial statements information resulted from PSAK 46. But, for some certain segments, e.g, Accounting Net income on Other Business Expenses segment specially (subsegment 1.c), Positive and Negative Fiscal Adjustments (segments of 3 and 4), they are necessary improved in order to suitable with resulted financial statements Bom PSAK 46 application. On segment 2 regarding Income had been imposed Final Income Tax and income excluding tax objects, had not been related with form l77l-IV.
Research result as had been revealed in this thesis present suggestions to Directorate General of Fiscal in order to improve form 1771-I on those segments above while considering convenience, simplicity, compatibility with financial accounting standard and integrated with other 177] forms. Specially, for fiscal adjustments segment, it is suggested to issue guide or practical instructions for abridging adjustment among juridical and fiscal aspects using financial aspects from financial accounting standard (PSAK 46)."
Depok: Universitas Indonesia, 2005
T22482
UI - Tesis Membership  Universitas Indonesia Library
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Radithia
"Perkembangan teknologi informasi dan komunikasi telah meningkatkan jumlah pengguna internet di berbagai dunia, sehingga smartphone dan layanan data internet menjadi sebuah kebutuhan di era modern ini. Perubahan perilaku masyarakat telah menciptakan fenomena berbelanja secara online dan berkembangnya industri ecommerce secara masif. Di Indonesia sendiri tercatat ada sekitar 4.5 juta penjual online yang aktif berdagang di tahun 2017 dengan proyeksi nilai penjualan barang kotor sebesar 55-65 milyar USD di tahun 2022. Potensi besar dari industri e-commerce ini dibersamai dengan tantangan bagi Direktorat Jenderal Pajak (DJP) untuk melakukan pemajakan terhadap para pelaku bisnis yang terlibat dalam perdagangan melalui sistem elektronik (PMSE). Berdasarkan latar belakang tersebut, penelitian ini dilakukan dengan tujuan untuk melakukan analisa terkait kesiapan DJP dalam melakukan pemungutan pajak digital di Indonesia yang ditinjau dari dimensi Faktor Individual, Faktor Kolektif, dan Faktor Kontekstual.
Penelitian ini menggunakan pendekatan post-positivisme dengan memadukan metode kualitatif dan kuantitatif (mixed-method) dalam melakukan analisia penelitian. Berdasarkan analisis yang telah dilakukan, penelitian ini menemukan bahwa aparatur pajak di kantor pusat DJP telah menyadari akan adanya perubahan lingkungan bisnis yang mengarah pada digitalisasi dan menilai perlu adanya perubahan dari sisi organisasi DJP. Kemudian aparatur pajak yang didominasi oleh generasi muda telah memiliki kapabilitas dalam menghadapi digitalisasi ekonomi, hanya saja dari sisi organisasi DJP saat ini baru dapat memfasilitasi pemungutan PPN atas transaksi PMSE yang dilakukan oleh Penyelenggara Perdagangan Melalui Sistem Elektronik (PPMSE) luar negeri di dalam daerah pabean sebagaimana yang tersurat pada ketentuan PER-12/PJ/2020. Dan kesimpulan dari penelitian ini adalah DJP telah memiliki kesiapan dari Faktor Individual dan Faktor Kolektif dalam melakukan pemungutan pajak digital di Indonesia. Namun dari tinjauan Faktor Kontekstual, penelitian ini menyimpulkan bahwa DJP belum memiliki kesiapan dalam melakukan pemungutan pajak digital di Indonesia.

The development of information and communications technology has increased the number of internet users in the world, so that smartphones and internet data services have become a necessity in this modern era. Changes in people's behavior have created the phenomenon of online shopping and the massive development of the e-commerce industry. In Indonesia, there are around 4.5 million online sellers who are actively trading in 2017 with a projected gross merchandise value of 55-65 billion USD in 2022. The huge potential of the e-commerce industry is in line with the challenges to collect the tax from the actors involved in trading through an electronic system (PMSE) by the Directorate General of Taxes (DGT). Based on this background, this research was conducted to analyze the DGT's readiness to collect digital tax in Indonesia in terms of the dimensions of Individual Factors, Collective Factors, and Contextual Factors.
This study uses a post-positivism approach by combining qualitative and quantitative methods (mixed-method) in conducting research analysis. Based on the analysis that has been carried out, this study found that the tax officials at the DGT head office are aware of changes in the business environment that have led to the digitization and assess that there is a need for changes in the DGT organization. Then the tax officials which is dominated by the younger generation has the capability to face the digital economy, but from the organizational side, the DGT currently only can facilitate the collection of VAT on PMSE transactions carried out by overseas Trade Operators through Electronic Systems (PPMSE) within the customs area as which is expressed in the provisions of PER-12/PJ/2020. And this research concludes that DGT has readiness from Individual and Collective Factors in conducting digital tax collection in Indonesia. However, from a review of Contextual Factors, this study concludes that DGT is not ready to collect digital tax in Indonesia.
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Jakarta: Fakultas Ilmu Administrasi Universitas Indonesia, 2021
T-pdf
UI - Tesis Membership  Universitas Indonesia Library
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Saragih, Genoveva Margi
"Demokratisasi sistem pemungutan pajak di Indonesia, Self-Assessment System, berpotensi meningkatkan kecurangan pajak. Akibatnya, salah satu upaya pemerintah mengoptimalisasi penerimaan pajak adalah dengan melakukan Joint Program, program sinergi antara Direktorat Jenderal Pajak (DJP) dengan Direktorat Jenderal Bea dan Cukai (DJBC). Dalam Joint Program terdapat sebuah sistem terintegrasi, yaitu Joint Analysis, yang berguna mengawasi kepatuhan perusahaan penerima fasilitas kemudahan impor ekspor dan pelaku usaha di Kawasan Ekonomi Khusus terhadap ketentuan kepabeanan, cukai, dan perpajakan serta mendukung optimalisasi penerimaan negara dari pajak, bea dan cukai. Implementasi Joint Analysis harus menerapkan prinsip Good Governance. Tujuan penelitian ini adalah menganalisis implementasi Joint Analysis di DJP dan DJBC serta menganalisis penerapan prinsip Good Governance pada implementasi Joint Analysis di DJP dan DJBC. Metode penelitian yang digunakan adalah kuantitatif dengan paradigma post-positivist. Hasil penelitian menunjukkan bahwa implementasi Joint Analysis yang pelaksana programnya adalah DJP dan DJBC telah optimal jika dilihat dari manfaatnya, seperti optimalisasi penerimaan negara, kepatuhan Wajib Pajak (WP), dan perbaikan Probis, dan perbaikan sistem. Adapun posisi pembuat keputusan adalah top-down. Strategi yang digunakan adalah mekanisme pengawasan dan tindak lanjut, seperti pemblokiran dari ABS serta PCA. dengan menggunakan sumber daya manusia, data beserta saluran pertukaran dan analisis datanya, Monev, serta aturannya. Penerapan Good Governance juga telah memenuhi semua asas kecuali rule of law, transparansi (rahasia data WP), efektivitas, dan efisiensi. Terdapat beberapa hal yang harus dibenahi seperti kerangka hukum yang tidak sesuai kondisi lapangan, tidak adanya instrumen efektif untuk menekan pengemplang pajak dan tax fraud, minimnya partisipasi unit kerja vertikal di daerah, dan perbaikan akses data

Democratization of the tax collection system in Indonesia, the Self-Assessment System,has the potential to increase tax fraud. As a result, one of the government's efforts to optimize tax revenue is to conduct a Joint Program,a synergy program between the Directorate General of Taxes (DJP) and the Directorate General of Customs and Excise (DJBC). In the Joint Program there is an integrated system, namely Joint Analysis, which is useful to oversee the compliance of companies receiving facilities for ease of export imports and business actors in the Special Economic Area to customs, excise, and taxation provisions and support the optimization of state revenues from taxes, customs and excise. Joint Analysis implementation must apply the principles of Good Governance. The purpose of this study is to analyze the implementation of Joint Analysis in DJP and DJBC and analyze the application of good governance principles in joint analysis implementation in DJP and DJBC. The research method used is quantitative with a post-positivistparadigm. The results showed that the implementation of Joint Analysis whose program implementation is DJP and DJBC has been optimal when viewed from the benefits, such as optimization of state revenues, Taxpayer compliance, and busineness process improvement, and system improvements. The decision-making position is top-down. The strategies used are surveillance and follow-up mechanisms,, such as blocking from ABS and PCA. using human resources, data and its data exchange and analysis channels, Monev, and its rules. The implementation of Good Governance has also fulfilled all principles except the rule of law,transparency (wp data secrets), effectiveness, and efficiency. There are several things that must be addressed such as legal frameworks that are not in accordance with field conditions, the absence of effective instruments to suppress tax evasion and tax fraud,the lack of participation of vertical work units in the area, and improvements in data access."
Depok: Fakultas Ilmu Administrasi Universitas Indonesia, 2021
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UI - Skripsi Membership  Universitas Indonesia Library
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Annisa Syifa Ramadhanti
"Skripsi ini bertujuan untuk menganalisis apa saja peluang dan tantangan penerapan earmarking pada penerimaan Pajak Karbon di Indonesia dan bagaimana praktik penerapan earmarking pada penerimaan Pajak Karbon di negara lain yang dapat dijadikan pembelajaran bagi Indonesia. Penelitian ini menggunakan pendekatan kualitatif dengan studi lapangan dan studi kepustakaan. Hasil penelitian ini menunjukkan bahwa terdapat enam peluang yang dapat dimanfaatkan jika Indonesia menerapkan earmarking pada penerimaan Pajak Karbon agar tercapai tujuan awal dari penerapan Pajak Karbon, yaitu Indonesia sudah memiliki Nationally Determined Contribution (NDC), terdapat badan khusus yang mengelola dana lingkungan hidup, ketersediaan Energi Baru Terbarukan (EBT) di Indonesia, adanya sistem Climate Budget Tagging (CBT), penambahan akun pada APBN, dan pembelajaran dari penerapan earmarking pada penerimaan Cukai Hasil Tembakau (CHT). Sedangkan, tantangan yang dapat menghambat penerapan earmarking pada penerimaan Pajak Karbon, yaitu antara lain perlunya kejelasan definisi dari pengeluaran yang terkait, perbedaan kepentingan diantara stakeholder terkait, pengelolaan dana atas penerimaan pajak pusat di dalam APBN, dan resistensi terhadap penerapan Pajak Karbon. Selain itu, berdasarkan analisis perbandingan dengan dua negara lain yaitu Jepang dan Swiss, pembelajaran yang dapat diambil oleh Indonesia dari penerapan earmarking pada Pajak Karbon di Jepang adalah bahwa alokasi seluruh penerimaan dari Pajak Karbon kepada program energi atau lingkungan membuat praktik earmarking tersebut tidak memiliki manfaat ekonomi secara logis, sehingga dapat melemahkan praktik earmarking. Di sisi lain, pembelajaran yang dapat diambil oleh Indonesia dari penerapan earmarking pada Pajak Karbon di Swiss adalah distribusi kembali kepada masyarakat dan perusahaan selaku pembayar pajak memberikan manfaat ekonomi secara logis. Selain itu, penetapan secara jelas dan spesifik terkait pengeluaran atau belanja alokasi dari penerimaan Pajak Karbon serta pencatatan dengan akun khusus terkait pengeluaran tersebut di dalam anggaran, dapat memperketat sifat hubungan atau linkage dalam praktik penerapan earmarking.

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Depok: Fakultas Ilmu Administrasi Universitas Indonesia, 2022
S-pdf
UI - Skripsi Membership  Universitas Indonesia Library
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Farhah Gifanny Wafi
"ABSTRACT
Penelitian ini membahas mengenai kualitas pelayanan informasi yang diberikan oleh Direktorat Jenderal Pajak melalui akun Twitter @kring_pajak. Kualitas layanan diukur menggunakan lima dimensi SERVQUAL yaitu tangible, reliability, responsiveness, assurance, dan empathy. Metode penelitian yang digunakan adalah metode kuantitatif dengan teknik pengumpulan data mixed method, yaitu dengan penyebaran kuesioner online yang diambil menggunakan teknik accidental sampling pada pihak yang menggunakan layanan akun Twitter @kring_pajak dan wawancara mendalam. Hasil penelitian ini menunjukkan bahwa pelayanan informasi perpajakan yang diberikan oleh DJP memiliki kualitas yang sangat baik dan sudah sangat memuaskan penggunanya karena berdasarkanhpengukuran yanghdilihathdari 5 dimensi dan 24 indikator yang ada di dalam kuesioner, diperoleh nilai tingkat kesenjangan kualitas pelayananhyanghdirasakan dari pengguna akun Twitter @kring_pajak terhadap kualitashpelayanan yanghdiberikan oleh DJP adalah sebesar positif 0,20.

ABSTRACT
This study discusses the quality of information services provided by the Directorate General of Taxes through the @kring_pajak Twitter account. Service quality is measured using five SERVQUAL dimensions, namely tangible, reliability, responsiveness, assurance, and empathy. The research method used is a quantitative method with mixed method data collection techniques, by distributing online questionnaires taken using accidental sampling techniques to those who use the Twitter account @kring_pajak and interviews. The results of this study indicate that tax information services provided by DGT have very good quality and are very satisfying for users because based on measurements seen from 5 dimensions and 24 indicators in the questionnaire, the level of service quality perceived by users of the @kring_pajak Twitter account is obtained against the quality of services provided by DGT is positive at 0.20.."
2018
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UI - Skripsi Membership  Universitas Indonesia Library
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Siahaan, Raymond Firman
"Penelitian ini bertujuan untuk mengusulkan langkah optimalisasi penerapan Peraturan Pemerintah Nomor 46 Tahun 2013 dalam rangka mengatasi potential loss penerimaan pajak dengan melakukan analisis faktor yang menyebabkan rendahnya kepatuhan perpajakan wajib pajak UMKM dan mengusulkan upaya yang relevan untuk meningkatkan kepatuhan wajib pajak atas kewajiban perpajakannya. Metode Penelitian yang digunakan adalah metode kualitatif dengan pendekatan studi kasus. Studi kasus dilakukan pada Direktorat Jenderal Pajak DJP , Kementerian Keuangan Republik Indonesia.
Hasil Penelitian dengan menggunakan slippery slope framework menunjukkan bahwa rendahnya kepatuhan wajib pajak dalam hal ini voluntary tax compliance disebabkan oleh rendahnya kepercayaan wajib pajak khususnya sikap moral terhadap Direktorat Jenderal Pajak sebagai otoritas pajak. Direktorat Jenderal Pajak telah melakukan upaya untuk meningkatkan voluntary tax compliance dengan melakukan penyuluhan melalui pola pembinaan usaha wajib pajak yang disebut dengan business development services BDS . Dalam pelaksanaannya, BDS yang dilaksanakan oleh DJP ternyata belum optimal dalam meningkatkan voluntary tax compliance, hal ini disebabkan oleh kepercayaaan masyarakat atas DJP belum dapat ditingkatkan secara optimal melalui program BDS. Terhadap adanya permasalahan tersebut.
Penelitian ini menyarankan DJP untuk melakukan pembaharuan dengan mengkombinasikan program BDS dengan strategi marketing yang telah teruji sukses sejak abad 18 SM yaitu AIDA Attention, Interest, Desire dan Action . Dengan kombinasi BDS dan AIDA social marketing maka setiap tahapan perilaku dari objek BDS mulai dari perhatian/ kesadaran atas adanya Program BDS, ketertarikan atas implementasi dari program BDS, keinginan untuk mengetahui kewajiban perpajakan karena telah merasa dibantu dalam mengembangkan usahanya, hingga memutuskan untuk melakukan aksi dengan membayar Pajak PP. 46 karena adanya rasa percaya terhadap dapat dipantau dengan pendampingan secara berkelanjutan dan terus menerus sehingga BDS dapat berjalan secara optimal dan efektif dalam meningkatkan voluntary tax compliance yang berdampak positif pada penerimaan pajak.

This study aims to propose the steps for optimizing the implementation of Government Regulation No. 46 of 2013 in order to overcome the potential loss of tax revenue by conducting analysis of factors that cause low tax compliance of Micro, Small and Medium Enterprises MSME taxpayers. It also proposes relevant efforts to improve taxpayer compliance with taxation obligations. The research method used was qualitative method with case study approach. A case study was conducted at the Directorate General of Taxes DGT , Ministry of Finance of the Republic of Indonesia.
The results of research using slippery slope framework and interviews show that low taxpayer compliance or voluntary tax compliance in this case is caused by the low taxpayers trust especially moral attitude toward DGT as tax authority. Efforts to increase voluntary tax compliance have been made by the Directorate General of Taxes by conducting counseling with taxpayer coaching pattern through business development services BDS . In practice, BDS implemented by DGT has not been optimal in increasing voluntary tax compliance. This is caused by public confidence in DGT cannot be optimally enhanced through BDS program.
Regarding this problem, this research suggests DGT to update by combining BDS program with marketing strategy that has been tested successfully since 18th century BC called AIDA Attention, Interest, Desire and Action . With combination of BDS and AIDA social marketing, every behavior stage of BDS objects start from awareness of BDS Program, interest in the Implementation of BDS program, the desire to know the taxation obligations as they have been assisted in developing the business, decide to take action by paying the Government Regulation No. 46 Tax because BDS program is able to monitor the objects with ongoing assistance. As a result, BDS can run optimally and effectively in increasing voluntary tax compliance which has positive impacts on tax revenue.
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Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2017
T-Pdf
UI - Tesis Membership  Universitas Indonesia Library
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