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"Argues that the most effective and influential trainers have at least two things in common - they know why they are trainers, and they understand that training is a partnership. This book shows its readers how to find their own ""training heart,"" and use this discovery to create a better climate for learning. "

"Reinventing your training department into a performance consulting department requires a roadmap. This Infoline is your quick and dirty guide. Not only does the issue give you the basics of performance consulting, but it provides detailed descriptions of the responsibilities, duties, and competencies expected of new performance consultants. Your roadmap for change also includes advice on how to make the transition successful by following a carefully crafted transition plan."

"This issue defines structured and unstructured on-the-job training (OJT). Covers the essentials of OJT; explains how organizations can best employ OJT. The issue offers a benchmarking exercise, a sample OJT checklist, and a checklist of OJT process steps."

"Contents :- Why branding is important - The customer experience - Brand power - Brand promises - Brand personalities - Brand influence - Brand factors - The next steps - References & resources - Job aid "

"Contents :- Measurement and evaluation - Certification - E-Learning and training technology - Training and development - References & resources - Job aid "

"A career portfolio is a powerful way to distinguish yourself from other training professionals and to showcase your talents in a real way. It is also a great tool for geting buy-in and support from your current employer. This Infoline will help you understand what should go in your portfolio and know how to use your portfolio to demonstrate your mastery of training competencies."

"Case studies are a powerful way to demonstrate concepts or policies, encourage critical thinking, and reinforce course content. This issue shows you how to develop, craft, implement, and follow up on case studies so they become a tool to actively transfer learning and drive cultural change. Flowcharts, checklists, and clearly defined rules for success are included."

"This Infoline provides a comprehensive discussion of EPSS, its usefulness, and design factors to consider. It explains how to get started. An extensive chart describes the various structures found in an EPSS."

"Olympic athletes don't get to the top simply because of athletic genes (nature) or determined parents (nurture). Like all performers in pressure situations, their exceptional drive comes from a third factor: an inner desire to be the best they can be. "The Winning Factor" reveals how to ignite the passion and the resolve required to succeed. As someone who has trained both Olympic athletes and Fortune 500 executives, Peter Jensen knows how to translate the best practices of world-class coaches into the everyday business realm. Readers will discover: five key practices of medal-winning coaches: managing themselves, building trust, using imagery, overcoming blocks, and embracing adversity; the secrets behind great communication and truly effective feedback; insights on leader ship from six Olympic coaches - with guidelines for applying these lessons to the workplace Packed with engaging stories and enlightening examples, "The Winning Factor" teaches managers everywhere how to inspire standout performance from their employees.;"